# DEWA — user reviews > 125 indexed App Store user reviews of DEWA by Dubai Electricity & Water Authority, rated 4.60/5 from 6,136 ratings. - Source: https://appshunter.io/ios/app/dewa/id364928325/reviews - App overview in markdown: https://appshunter.io/ios/app/dewa/id364928325.md - Rating breakdown: 5★ 5,066 · 4★ 540 · 3★ 193 · 2★ 85 · 1★ 252 ## What do users think of DEWA? Overall sentiment: negative **Pros** - 👍 Convenient app - 🚀 Quick service - 💡 Excellent functionality - 🔒 Secure login options **Cons** - 💰 Expensive electricity and water bills - 🐛 Login and payment issues - 🤔 Confusing user interface - 🔍 Lack of basic features **Commonly reported bugs** - Frequent app crashes - Unreliable login and password recovery - Inconsistent data and consumption tracking - Compatibility issues with international payment methods **Most requested features** - Ability to update personal and payment details - Improved payment process - Ability to easily add multiple accounts - Access to monthly statements ## Newest reviews (16 of 125) ### 4/5 — Good app *2025-12-25, version 10.2.9* I have to login each time I open the app can you fix that ### 3/5 — Updates *2023-12-16, version 10.1.3* I like the app but every time you try to open it, it requires an update. The updates are too frequent! ### 1/5 — Stupid animations and login required all times *2022-12-12, version 9.1.51* Like the title Why does the app has to be dramatic ? It stops my music when I open the app just because the developers wants to show off the skills of animation! Instead focus on making the app stable and more easy to use ! The app started freezing and had to force quit the app to reopen again ? Why ? Why waste time in making it dramatic ? ### 2/5 — Credit card option *2022-11-14, version 9.1.51* The application not working properly for international credit card ### 1/5 — They are thief *2022-11-14, version 9.1.51* they are thieves and took 13000 Derham of us for nothing ### 1/5 — Mr *2022-11-02, version 9.1.51* Pozcnb ### 1/5 — Not user friendly *2022-09-09, version 9.1.50* Not user friendly ### 1/5 — Online payment *2022-08-01, version 9.1.50* The payment process is far too complicated ### 1/5 — Over engineered *2022-07-07, version 9.1.49* If you want to waste time looking for basic things, this is the app for you. Poor design and hopeless features that don’t work ### 1/5 — EV charger doesn’t work with app *2022-05-25, version 9.1.48* Always shows networks issue with any DEWA charger I use through the app. I sent an email to DEWA few weeks ago and yet they haven’t solved this issue. ### 1/5 — Sdaher973 *2022-05-20, version 9.1.48* App needs major improvements ### 2/5 — Not allowing to add an account easily *2022-03-29, version 9.1.45* I have more than one account and the app is not allowing me add any ### 1/5 — Not friendly and hard to navigate through *2022-03-28, version 9.1.45* The is not friendly and hard to navigate through The titles and names of services do not match the meaning, so it is very difficult to get what you need. You need dewa customer’s care representative at time to guide you through and explain to you what they mean. ### 3/5 — Card Issue payment *2022-03-07, version 9.1.45* You tell me in app that I have a problem with payment and ask to try again but credit card confirm payment has gone. ### 1/5 — App *2021-12-13, version 9.1.40* Cannot find a statement on the app that my bank needs for proof of address! ### 3/5 — Accuracy of data *2021-12-06, version 9.1.40* I receive a daily email to monitor usage of water and electricity, the info useful but not 100% accurate. I don’t understand why? ## Most critical reviews (10 lowest-rated) ### 1/5 — Very expensive *2025-08-28, version 10.2.6* The cost for electricity and water very very expensive ### 1/5 — Unable to login *2024-05-12, version 10.1.5* Worked fine until a few days ago. Now not accepting either fingerprint or UAE Pass login options. Just hangs… ### 1/5 — Can do my bill payment *2024-03-13, version 10.1.4* This is the worst app because I can’t do my bill payment ### 1/5 — Daily water consumption *2023-10-29, version 10.1.1* Some features like daily water consumption on app disappeared when my bill showed it spiked 500% without any logical reason. Good app, but hiding or losing features like daily consumption after showing a consumer a 500% spike in their bill in not a good idea. ### 1/5 — Bad service and app *2023-07-04, version 10.0.7* This app is not equipped to handle anything that is not considered a normal request. Raising complaints online yields no outcome unless followed up by a call to the toll number. ### 1/5 — Stopped accepting international credit cards for payment *2023-04-27, version 10.0.4* International cards no longer work with Apple Pay. 1 star until this is resolved. ### 1/5 — Lacks basic functionality *2023-04-12, version 10.0.4* Not possible to update personal or payment details on app. ### 1/5 — Not happy with DEWA At all *2023-04-01, version 10.0.4* Getting duplicated charges on my EV account , and for 3 months DEWA has zero response. ### 1/5 — Apple Pay not working on latest version *2023-02-26, version 10.0.1* It’s a convenient app but since the new update the Apple Pay no longer works on it which makes the whole app useless. ### 1/5 — Doesn’t work *2022-12-14, version 9.1.51* App doesn’t work. I tried several times to log in to check my water and electricity consumption as my bill is very high although consumption is reduced but I always get some error. Tried from several WiFi’s and 5G nothing works. ## Most praised reviews (10 highest-rated) ### 5/5 — 🥰🥰👌 *2022-12-20, version 9.1.51* 👌👌👌 ### 5/5 — Manwar ali *2022-08-26, version 9.1.50* I have lived in many countries, however I feel Dubai is one of the best when it comes to ease of life and technology. This app make things lot easier. Thanks ### 5/5 — One of the best app. *2022-08-19, version 9.1.50* Rich in functionality and easy to use. ### 5/5 — Manoj *2022-07-25, version 9.1.50* Outstanding updates, best part is the Adel of navigation even for those who aren’t digital natives like myself. Thank you. ### 5/5 — Why won’t it keep me logged in ? *2020-11-10, version 9.1.11* It’s very annoying that you have to keep logging in to see usage ### 5/5 — So easy to use *2020-10-09, version 9.1.9* One of the easiest apps to keep an eye on your utility bills. Simple dashboards and great layout. ### 5/5 — Steve Allen *2020-08-18, version 9.1.5* An excellent App and the best I’ve ever seen from a utility company. ### 5/5 — ✨Exellent ✨ *2020-04-19, version 9.0.3* Exellent 👍🏻👍🏻👍🏻 ### 5/5 — Quick service *2019-11-01, version 8.9.4* I submitted an incident report and they responded in 5 min and visited in 30 min mashAllah Excellent service and very courteous thank you! ### 5/5 — Excellent *2019-10-31, version 8.9.4* One of the best app ever used! 100% client and customer focused. Kudos to developers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*