# Dexcom Follow (US) — user reviews > 209 indexed App Store user reviews of Dexcom Follow (US) by DexCom, Inc., rated 2.44/5 from 2,149 ratings. - Source: https://appshunter.io/ios/app/dexcom-follow-us/id649569564/reviews - App overview in markdown: https://appshunter.io/ios/app/dexcom-follow-us/id649569564.md - Rating breakdown: 5★ 345 · 4★ 264 · 3★ 274 · 2★ 376 · 1★ 884 ## What do users think of Dexcom Follow (US)? Overall sentiment: neutral **Pros** - 🚀 Reliable app - 🚀 Helpful for monitoring blood sugar - 👍 Lifesaving technology - 👍 Provides peace of mind **Cons** - 🐛 Frequent 'No Data' issues - 🐛 Connectivity problems - 🐛 Notifications not working as expected - 🐛 Crashes and compatibility issues with new devices - 🔋 Drains battery quickly **Commonly reported bugs** - App not opening on new iOS versions - Widget not functioning properly - Inconsistent data sync between devices - Alerts not overriding silent mode **Most requested features** - Add Apple Watch complication - Improve notification details (show BG reading) - Allow temporary silencing of alerts - Add more customization options for alerts - Provide ability to view historical data and trends - Integrate caregiver features (enter events, view sensor expiration) ## Newest reviews (19 of 209) ### 3/5 — Widget Issues *2025-09-02, version 4.6.1* Widget no longer displays sharer name or number. Please fix. ### 4/5 — Reliable *2025-09-01, version 4.6.1* The app works well for us to be able to keep up with family member’s BG. Recently, the widget stopped providing readings on my phone screen. Additionally, an upgrade to the watch version to allow for readings on the watch face would be great. ### 2/5 — Please add Live Activity feature *2025-08-31, version 4.6.1* Please add Live Activity feature ### 3/5 — Broken Widget *2025-08-31, version 4.6.1* Latest update broke the Home Screen widget. Nothing displays. ### 3/5 — No sensor expiring info *2025-08-27, version 4.6.0* It is imperative that the follow application provide the information on when the sensor session will expire! This is extremely important for tracking of young family members, but useful for everyone! Type 1 diabetes is a life threatening disease and must be taken seriously by any company that provides devices /software to monitor blood glucose! ### 3/5 — No widget? *2025-08-24, version 4.6.0* Could use a widget for this ### 4/5 — Disconnects even when data is supposed to share *2025-08-07, version 4.6.0* My boyfriend’s app shows that he is sharing his readings with me but when I look on the follow app it says it’s disconnected. Can you guys do an update to fix this issue? ### 1/5 — Doesn’t work with iPhone *2025-08-02, version 4.6.0* This app doesn’t work with iPhone. Dexcom needs to fix the app because the share function doesn’t work. 0 stars if I can give it. ### 3/5 — App won’t work with new iPhone 16. *2025-07-31, version 4.6.0* Everytime I try to open the app it closes immediately. I tried logging on to dexcom support but it doesn’t offer me the proper “complaint” to select from. It’s a computer complaint and only offers complaints about the actual dexcom device. How can o get this to open and stay open in order to watch my child’s blood glucose numbers? This app worked well with my iPhone 11. I can’t go back to that phone, it’s broken. ### 1/5 — Loses signal *2025-07-30, version 4.6.0* Always loses connection either for several hours or several days. There’s no way of being able to track my mom’s sugar unless I call her to check in on her. ### 1/5 — Alerts are hit & miss *2025-07-30, version 4.6.0* My son was recently diagnosed with type one diabetes and we got this so we could keep tabs on it and control it. However, he has had some issues where his blood sugar is dropped super low into the 40s and I never received any Alerts and yet I’ve gone into settings and made sure that the alerts are configured in my phone but when it goes to sleep, it’s like it doesn’t make a sound, and this is scary because it could be life-threatening. This app with its Alerts should be considered priority Alerts and they should be able to override volume settings in the event that the volume on the phones are turned down, but it doesn’t seem like that works and I’ve even tried to set it up to make sure that it works in standby mode, but for some reasonI get some alerts but sometimes they don’t get loud and I’ve even changed the ALERT tones to be more like fire alarm type Alerts and still it doesn’t get that loud ### 1/5 — Outdated and doesn't address the needs of diabetic kid's parents *2025-07-29, version 4.6.0* Wish this had better history and Clarity integration. Let us know the difference between out of range and sensor error. Let us know when the sensor will expire or has expired. Give us Lock Screen integration. Do any of the developers use this app? Is there a dev team behind this? Last time it was updated was over two years ago. Abandonware? ### 1/5 — Horrible App *2025-07-28, version 4.6.0* Worse app available. Does not syncronize with the G7 App 50% of the time. Why is nothing being done? App is Never updated. ### 2/5 — Needs more data options *2025-07-27, version 4.6.0* As a parent of an 8 year old I would like to be able to view more data. Sliding along the graph to see what the previous numbers are seems like it should be standard in the follow app. I also think users should be able to give specific followers more or less access. That way if there is a younger child with their own device a parent can still be monitoring and entering information from their own device in the follow app instead of having to use the child’s device. ### 1/5 — Needs an overhaul *2025-07-26, version 4.6.0* Riddled with bugs. Has connectivity issues and upon reinstalling the message says that it’s incompatible with iOS. ### 3/5 — Widget capabilities *2025-07-23, version 4.6.0* I wish this app could be added to the lock screen as a widget where you can see the numbers like the Dexcom app can be and not just a shortcut. ### 2/5 — Feature needed *2025-07-22, version 4.6.0* The follow app needs to have alert settings that match the dexcom app. I need the follow app to show when my child’s glucose is dropping rapidly! Right now it is only on the patient’s dexcom app. This is a huge oversight. Any alert setting on the dexcom app should be on the follow app. ### 3/5 — No signal for the most part *2025-07-21, version 4.6.0* Love the idea. Love when it works. Every time my son leaves the house even with his working cell and Apple Watch… my follow app will say “no signal” … Have reset the app. Have checked all settings. Have internet on our phones… If that could be fixed.. 5 stars. ### 1/5 — EVERY TIME *2025-07-21, version 4.6.0* Every time my husband or I get a new device we go through the same problem where his app tells him he needs to re invite me, and my app tells me the user removed me from following. He sends a new invite and when I try to use it, it tells me I’m already following him! I’ve deleted and reinstalled the app, he’s sent it to various emails and it’s always the same result. It’s SO FRUSTRATING. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn't work *2025-09-02, version 4.6.1* App simply doesn't work. If you want to follow somebody's blood sugar level, make sure they use some other device and not Dexcom. You would think they care more, they're just a bunch of idiots. ### 1/5 — 🤓 *2025-08-26, version 4.6.0* It’s not working properly 🌚 ### 1/5 — Not working *2025-08-21, version 4.6.0* I have tried and tried to add my husband onto my g7 so he can keep up with my very brittle diabetes and my blood sugars. It says on the g7 app on my phone that he is following but he can't get anything on his phone. The g6 worked fine. We are very dissatisfied and aggravated. ### 1/5 — Useless tool *2025-08-19, version 4.6.0* Used this app for my son for years and through multiple upgrades now every time I open app it just closes out right away ### 1/5 — Follow App not working on IPhone 16 Pro *2025-08-16, version 4.6.0* Same issue as described above ### 1/5 — I would give zero stars *2025-08-15, version 4.6.0* My dad has a Dexcom and it would not let me or my mom follow his blood sugar reading when I try to get help and called the person hung up on me ### 1/5 — Update looks terrible *2025-08-13, version 4.6.0* Hard to read- no longer displays dynamic text without cropping. Also, new appearance of graph is choppy and hard to read ### 1/5 — Crashes on opening *2025-08-12, version 4.6.0* It crashes when I try to open it on iPhone 16 pro. ### 1/5 — Sharing Issue *2025-08-08, version 4.6.0* Please assist with my wife’s G7 not sharing data with anyone in our family who follows her G7 data. ### 1/5 — Make it rotate in iPad! *2025-08-03, version 4.6.0* A simple flip of a switch on the developer’s side: “Make compatible with ipad” takes two seconds! App won’t rotate to landscape. ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2025-08-07, version 4.6.0* Not sure why this app only has 2.4 avg rating. Yes it loses connection briefly sometimes, but that’s expected, and honestly doesn’t really affect anything. We’ve loved this app and can’t live without it. Works great vast majority of the time. Highly recommended. ### 5/5 — Needs more control for getting notifications *2025-05-08, version 4.6.0* Love the app. it has helped us tremendously. I would love to be given more access to getting notifications. Right now if I were to set my settings for getting notifications, it tells me that I can get a notification every 15 minutes. I would love to be able to set it where I get a notification every five minutes yes glucose levels have dropped below my target levels. Thank you for all y’all do. This technology is still way better than having nothing at all. I don’t think I could imagine living without it at this time. ### 5/5 — A lifesaver *2023-07-01* My husband has Type 2. He switched to Dexcom this year and it has been a godsend. On another brand we wouldn’t be warned if he was too high or low - just have to go by how he was feeling and confirmed with the sensor. This system is able to send off warning bells not only for him with his direct Dexcom app but also through this app for me, the follower. Whenever his blood sugar is a little iffy, we can both monitor whether we are together or apart. I even just found the iPhone widget today and added it, so it became even easier! I’ve read several of the negative reviews about no data, and there’s usually reasons for that. I have only had no data issues when he has accidentally either closed his app, we are in a low cell / no cell zone, or if his iPhone is so low that it kicks into battery saver mode. The direct user must have it in regular battery, always open in the background and have access to wifi or cell service for optimal use for the follower. Honestly I don’t know how people and their loved one manage their diabetes without this. I would love if the developer could do just one more thing - add a widget for the Apple Watch so I can see his numbers from my watch face. But still - seriously couldn’t be happier with this app. **Developer response:** Thank you! We appreciate your review. To learn more and browse our FAQ’s, please visit our help center at: https://www.dexcom.com/faqs. ### 5/5 — Can be life saver literally *2022-09-26, version 4.4.0* Love the app. Thanks for what you guys do for the diabetic community. If you have a Dexcom you need to share this app with family and friends who can help you stay aware of your blood sugar throughout the day. I do have a issue tho. Alarms are not currently working on my phone but work Fine on my wife's. Can't figure it out. Both phones iphone 11 bought at the same time 128gb US version. Both just updated to iOS 16. All setting are set the same for notifications, do not disturb is not set up, ringers are up all the way, settings in the app are all at the same levels. What was interesting is before the update to ios16 we at some point both lost alarms months earlier and didn't know when or why ?? ### 5/5 — Fantastic Device! *2022-01-25* I started CGM with Medtronic (I’m T1D), and had to constantly calibrate and change out the sensors, which was nice to know of alerts, but in comparison to Dexcom, is really painful. Dexcom still gets out of range sometimes, but when I set it up, after checking that it’s accurate, unless it’s knocked loose from the skin it reads great. I started with Dexcom almost a year ago with the g6, and have loved it. My 3yo son was diagnosed last week with T1D. We were able to get him a prescription, and have set him up with one of mine while we wait on it and try to figure out good set points for his insulin dosages. The follow app has been great for me. My wife stays at home with him while I’m able to go to work, which takes me away from home about 2 days a week, with peace of mind. Thank you for your hard work Dexcom team! I’ve read several of the reviews and have noticed that the team has fixed -nearly- all of the issues with the follow app. I’m sure that y’all will continue to do so to keep this device as the best for monitoring t1d. I’m excited for the Dexcom to be partnering with omi-pod because I’m wanting to get that for my son. I already use t-slim, but he’s on the pump and doesn’t go through nearly as much insulin as I do. Plus he’s 3…. An insulin cord isn’t feasible for him. God bless you all and thank you for your innovation. ❤️ **Developer response:** Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support. Thank you. ### 5/5 — An important tool when caring for someone with T1D *2021-05-27* When my son first started using a Dexcom CGMS years ago, it was godsend in terms of both safety and freedom. Still, overnight stays away from home were a nerve wracking experience. Now that he is headed to college we have started using Follow. So far, it works very well — much better than when we tried a few years ago. Updates appear promptly, alarms sound without delay, the graph is easy to read, and in landscape mode you can drag your finger over the chart to see specific individual values. In fact, between the Dexcom app on his phone and the Follow apps on our phones we almost never use Dexcom receiver. We keep it active as a backup, but the apps are more convenient. One additional feature would be nice: the ability to know if my son has responded to an alert. The protocol we plan for college is that if there is an alert, he will deal with it then text us. It would be nice to know, though, if he is at least awake enough to acknowledge the alert and is therefore capable of addressing it. **Developer response:** Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support ### 5/5 — App works great but allow us to bypass Do Not Disturb!! *2021-05-07, version 4.1.0* I’ve had my fair share of the hair pulling that the G6 app and software can cause, but the follow app works great! The app works as it should as long as the person you are following has their device on them and syncing at all times. So the problem doesn’t lie in the Follow app site of, just in the G6 app. Don’t let those reviews deter you from using this app!! Devs: Can you please make it where these notifications can bypass do not disturb?? You have this function available in the G6 app for the Dexcom users, but don’t have it available for those of us who rely on the data from the follow app!! ### 5/5 — Maybe add a Chat? *2019-05-26* We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have! ### 5/5 — Life Saver *2019-04-05, version 4.0.0* A little backstory before I get into the review. I’m a stay at home Dad and my daughter is 2 years old T1D, her pancreas failed 10 days after her first birthday. Last year alone she was $64,000 in insurance and 15k out of pocket. But one thing remained the same, Dexcom has worked with me every time my little girl has ripped off the sensor which happens 2-3 times a month and occasionally the transmitter fails early which they have replaced on many occasions without question. I have her alarms set on my phone like a loudspeaker and anytime she is changing fast it’s set to give me an alarm (mainly because she is so small the changes can be rapid) This company is a lifesaver. The app is smooth and quick to pickup the numbers when opened. The alarms are alerting even when asleep which is paramount to my daughter’s life especially when she drops fast in the early morning when everyone is catching zzz. The only thing I would like to see is a clock sized readout device that I could put on my side table that gives constant readout and the arrows showing which way it’s going. By all accounts BRAVO. You are a large tool in keeping my daughter alive and for that I love your company. ### 5/5 — Married to a DM1 *2016-02-12* We recently got the G5 mobile die to my wife having DM1 and just giving birth to our first child. I wanted a way that while I was at work at night I could monitor her blood sugars to make sure she was ok, especially with being home alone at night. Now not only do I follow them but we are setting it up on her mothers iPhone so she can too. (They live 3 miles away) now not only will I know but someone else that can get home quicker than I can will too. The only no data we have gotten is when she left her phone on the other side of the house. No biggie it picked right back up. People complain about the frequent notifications of lows and highs, umm hello!!! That's what it's for!!!! Highs can be just as dangerous as a low. Please dexcom notify me when my wife's blood sugar is low every 5 minutes. I won't care because it helps me make sure she can take care of our child. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*