# Dexcom Follow — user reviews > 669 indexed App Store user reviews of Dexcom Follow by DexCom, Inc., rated 1.60/5 from 841 ratings. - Source: https://appshunter.io/ios/app/dexcom-follow/id6746294350/reviews - App overview in markdown: https://appshunter.io/ios/app/dexcom-follow/id6746294350.md - Rating breakdown: 5★ 40 · 4★ 26 · 3★ 73 · 2★ 120 · 1★ 582 ## What do users think of Dexcom Follow? Overall sentiment: negative **Pros** - 👍 Improved design **Cons** - 🔍 No widget available - 🔍 No live updates or Apple Watch support - 🔍 Reduced functionality compared to old app **Commonly reported bugs** - Login issues preventing app usage **Most requested features** - Add widget feature - Implement live updates and Apple Watch support - Restore previous app functionality ## Newest reviews (17 of 669) ### 4/5 — 招待メールは来ないので *2026-07-27* iCloudと光プロバイダのアドレスで試したが、確かに招待メールは届かない。運営側のシステムに問題がありそう。 共有者が自身のアカウントに登録したアドレスに招待を出すと受信できたので、その中のリンクをコピーして私のFollowの登録も成功した。 ちゃんと動作すれば大変便利。競合他社に比べてセンサーのエラー等も少ない。 ### 2/5 — Needs a widget option *2026-07-26, version 1.3.1* Needs a widget option. ### 2/5 — Unreliable *2026-07-24, version 1.3.1* This app has been unreliable and substantially flawed in its execution. It’s unreliable because data routinely does not flow to my app. Maybe a third of the time when I look at the app there isn’t any data for hours. Our Wi-Fi is solid so I think this is a problem on Dexcoms side. Given that the data is often missing the notification issues aren’t as bad because it’s clear this is a weak safety tool at best. Notifications were extremely easy to misconfigure and the app doesn’t do enough to help. The notification settings also talk about a snooze feature and that you can see and acknowledge alerts. That does not exist. It puts up a notification and that’s it. You don’t acknowledge anything and you can’t even tell if it’s actively alerting or the next time it will alert if readings are out of range. I do not believe this can be relied on for safety. ### 1/5 — SAD LITTLE APP *2026-07-20, version 1.3.1* D~ ### 1/5 — Ne fonctionne pas *2026-07-19* Impossible de voir les donnés de ma fille, Dexcom follow parle d’erreur serveur … **Developer response:** Hello. We would like to follow up with you. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://dexcom-intl.custhelp.com/app/support_request/ Thank you. ### 2/5 — Disappointed *2026-07-19, version 1.3.1* I have an Apple Watch 9. I have always used the Utility watch face and I cannot get this new Dexcom Follow app to work on a complication. The old follow version worked fine. My husband shares his levels with me but I wished this new app worked. ### 1/5 — No notification *2026-07-17, version 1.3.1* I have the notifications turned on to be alerted when my mother’s sugar is too high or low. I never receive a notification when it is high or low. Only when I manually check the app. Very dangerous. ### 1/5 — Never Functions *2026-07-15, version 1.3.1* The app never functions as it is supposed to. This app is supposed to help parents and caregivers care for those vulnerable and dependent on them to keep them healthy and safe, yet the app constantly fails, and never receives data. Maximizing all of the settings and completing the suggested trouble shoot ideas does not fix the problem. The help blogs blame the user and the “connection”, but let’s face it, it is the apps problem. Maybe someone can take responsibility and fix it. I am not one to write reviews, but as I lie awake in the middle of the night constantly checking my sons blood sugar because I cannot trust the app, I felt inspired to write a review and hope someone sees it an actually does something about the problem that so many report. ### 1/5 — Expiration *2026-07-14, version 1.3.1* Please make it so the care giver can see when the sensor is expiring and fix the apple widgets so you can see the #. ### 1/5 — Alert sound *2026-07-13* For the love of god! Please change the alert tune… there’s ’getting your attention’ and then there’s just driving ya freeeaakin! Nuts!! **Developer response:** Thank you. We appreciate your review. We will pass your feedback along to our Product team for consideration in future updates. If you would like a member of our team to reach out, please submit a request through our Self-Service Patient Support Portal located at https://www.dexcom.com/priority-support ### 2/5 — please fix *2026-07-12, version 1.3.1* helpful app but it’s so glitchy sometimes also please fix the widget so we can use it. please and thank you. ### 1/5 — no notification on highs or low’s *2026-07-11, version 1.3.1* I am not getting notified when my child is low even with my notification settings being at 70 for a low blood sugar! how can I save their life if I am not notified?! ### 1/5 — Disappointed *2026-07-10, version 1.3.1* How is this supposed to help us keep track of the person sugar if it’s not always receiving the data ### 1/5 — Concern User *2026-07-07, version 1.3.1* Please make this app better! I have a 16 year old that needs glucose level monitored 24 hours a day ### 2/5 — Helpful *2026-07-03, version 1.3.1* But unfortunately it keeps glitching and I have to remove and reinstall since the last update. ### 1/5 — Needs a lot of work *2026-07-03, version 1.3.1* They need to spend a lot more time making this app work. It drops my follow without warning constantly, and then make it difficult to follow again. So my husband and I go back-and-forth with trying to troubleshoot making it work. ### 1/5 — Install and sharing is a joke *2026-07-02, version 1.3.1* This app is such a pain to install and get logged into. For something so important to parents. You would think being a health app and company you would build a better more functional app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t Work *2026-08-08* There is a problem with the ability to send a follower invitation from the Dexcom G7 app. When an invitation is sent the following message appears “Connection error Dexcom server issue. Try again later” An online search shows this has been happening for a long time to other users (admittedly not every user). There doesn’t seem to be a solution and Dexcom obviously aren’t bothered to sort it which on a medical device is totally unacceptable. In this age of technology this should be a straight forward task to complete. The result however is this app is totally unusable. ### 1/5 — Poor app *2026-08-07* Unreliable, stops receiving readings. In 2 days of use already lost follower status. Needed a new invite. Isn’t reliable even less than 6 feet apart. Is as bad as the main app. The whole Dexcom system is a failure. ### 1/5 — Come on Dexcom! Update this app so we can support our T1D loved ones better!! *2026-08-07* This app is awful! I follow 2 T1D loved ones and the app takes forever to load. I prefer the previous version so much more. I wish I hadn’t updated the app. Do better Dexcom! This app could be lifesaving for people but it’s garbage. ### 1/5 — Thanks for making life with T1D even more difficult *2026-07-30, version 1.3.1* Never had any connectivity issues with the old app on my Android phone. Was very happy with both the primary app and the follow app. Switched to iPhone recently so my son could have readings go direct to watch. My son, my husband (still on Android), and myself all downloaded the “new” app. Connectivity has been horrible. My son has frequent “sensor out of range” alerts when the phone is literally in his pocket, and his OmniPod app is getting readings. My husband gets audible notifications even when all of his alerts are turned off in his profile. I haven’t been able to open the app for 3 days even though the widget is still displaying values and I am getting notifications. Clearly this was brought to market WAY before it was ready. Thanks for making caring for a child with T1D even more complicated, stressful, and difficult. ### 1/5 — We Need Better: A Parent’s Experience with Dexcom Follow and Apple Watch *2026-07-29* As the parent of a teenager with Type 1 diabetes, I need the Dexcom Follow app to work flawlessly. Unfortunately, it doesn’t. The Apple Watch experience is poor. It doesn’t reliably sync, requires opening the app to refresh, and lacks a true glanceable complication for continuous monitoring. Critical alerts also need to break through all iPhone Focus modes every time. This isn’t a convenience issue—it’s a safety issue. Dexcom’s CGM is excellent, but the Follow app feels years behind Apple’s capabilities. Parents deserve reliable Watch support and alerts they can trust. ### 1/5 — Urgent low *2026-07-28, version 1.3.1* Why did the app change. I can’t get more than one urgent low notification. The new app is scary. The features that the new app has don’t allow the user to control notification under 15 min and even worse and very scary, only one notification to urgent low. Why would you change this and not let a follower have their own flexibility. I have a child I monitor while we sleep. ### 1/5 — Fire the team and salt the earth *2026-07-27, version 1.3.1* My goodness, the team that keeps this app together needs to be replaced. Or something needs to be done to fix the bugs, lags, crashes, and needed updates to make it a widget or more accessible… Won't update to my phone even though it has the data on the primary phone for my daughter. Salt the earth is necessary ### 1/5 — Can’t get it to work *2026-07-26, version 1.3.1* I can’t even get it to work. Then when I get an account and I get in there, it logged me out constantly, so I’m not getting my child’s blood sugar. This app sucks. ### 1/5 — Terrible authentication, terrible sharing between devices and users, terrible notifications *2026-07-26, version 1.3.1* Overall deeply disappointed in this obvious afterthought. Was this trash vibe-coded or something? ### 1/5 — Consistently losing data access in app. Still no widget. *2026-07-25, version 1.3.1* It is always only a matter of time (days, usually) before I get “no data” in the app (data is fine on her phone’ Dexcom app and Omnipod controller). To resolve, I need to remove myself as a follower, send myself an invite from my wife’s phone, open my email, tap the link, and re-follow. My wife is functionally bedbound with several chronic illnesses, and I’m her full-time caretaker as well as sole maintainer of the household; this app is not helpful to my ability to remotely care for her. ## Most praised reviews (10 highest-rated) ### 5/5 — Just stopped working with G6 *2026-07-26, version 1.3.1* i know they are phasing out G6, but it was just suddenly not working weeks ago, in June 2026. Nothing now. ### 5/5 — Can help save a life *2026-07-15, version 1.3.1* Ok, so I am new to the app and never had the widget feature, so I don’t have strong opinions about that like many others here…but this app potentially helped me save my mom’s life. She is elderly and struggles a lot with memory and it’s becoming harder for her to independently manage her diabetes. Recently I was able to track a major low blood sugar, monitor, and get to her house on time to intervene without having to go to the ER. ### 5/5 — It says it’s 1.6 stars but really it’s a great app! *2026-07-15, version 1.3.1* This app is really good for tracking numbers on my friends and family. I would rate it over 100 stars! ### 5/5 — A must have App *2026-06-22, version 1.3.0* I see a lot of negative comments about this app and I’m not having any of the problems that others are having. This app is literally a life saver as my wife, a T1 diabetic, is now in a memory care facility and this app allows me to give the nursing staff a heads up when I see her blood sugar dropping. I am going to ask the nursing staff if they can put this on the staff phone. That way they can proactively manager her blood sugars . ### 5/5 — Sharing not easy to set up *2026-05-15, version 1.2.1* Setting this up to follow the sharer was the easy and clear cut. But I have to say it’s pretty accurate and I’m impressed it stays connected. ### 5/5 — Need to see actual numbers!!! Not “below 70” or “above 250” *2026-01-23, version 1.2.1* Hi, this is a major flaw in many people’s opinions so please pay attention Dexcom. As a parent follower to a 10y old T1D— I need my readings to show me a blood sugar not “below 70”. I understand that it gives the current reading regardless of what it is (why so small now???) but when making treatment decisions we followers NEED to be able to see what the previous 1, 2 or however many readings prior, were. It’s ridiculous that we have to explain that. This is not clearly thought through from a parent/caregiver standpoint. Why give the sharer a choice between sharing a graph and number, or just a number— if the graph function can’t show us all the data we may need??? Clearly the sharer wants me to see this info, so I should be able to see it. And the workaround I’ve found which is having to go set my low alarm to way lower just to see actual reading numbers above that point (that are still low), is asinine and unsafe. What if a follower forgets to put it back to normal low alarm levels that their child feels lows at? What if it’s night time and I’m trying to see what the past readings are and I change the low setting (just to be able to see what I should already be able to see) and I don’t remember to change it back? Then my child is at risk because of your guidelines on the data I have permission to see? What if she’s at school or I wake up at night to a very low alarm but I somehow missed the one prior (maybe I didn’t wake yet or maybe I’m working and she’s at school or not with me) and I need to see the prior reading because it’s a crazy huge drop (compression lows still happen ya know) and I can’t even see that it says LOW or 42 because the lowest setting for alerts is 60?!? So I don’t even know what the reading is without having to call the school, call the co-parent, or go upstairs to my daughters phone in the middle of the night jus to see something I should be able to see? Also, if urgent lows are set to 55, by your logic shouldn’t I at least be able to see any number above that? But I can’t? It’s ridiculous. Parent followers and caregivers need to have access to those numbers, and if adult or older T1’s don’t want the follower to have that- then they would set that permission level upon sharing when they either allow or decline to share the graph. OR they just wouldn’t have any followers at all!! But if someone is choosing to share their graph- THE WHOLE GRAPH DATA SHOULD BE SHARED. All my complaints apply to highs as well. This is an incredible downgrade from Dexcom and the shareholders should be upset at whomever is tanking their reputation right now. Also, alerts need a lot of work. The fact that some don’t come through (and yes, I’ve checked everything, i’m a seasoned 4+ year Dexcom follower and millennial, I know my tech), some alerts constantly remind you despite delay alert settings is crazy. Idk how yall jacked this new app up so badly. Someone needs to actually take review advice and listen to parents. Send out polls on email or text, we deserve a say before this much change is made because we could’ve told you all this was a bad idea, or at LEAST a poor execution. ### 5/5 — It works *2026-01-12, version 1.2.1* Satisfied overall has been a great app had some kinks to work out couple bugs as far as sharing with school district nurses, it tends to send the request to spam and then they are still not able to accept either way great app and it works needs a little work but it ### 5/5 — New Dexcom Follow App even worse than its predecessor *2025-12-19, version 1.2.1* The app will not show you the actual BG reading for past readings when its above 200. This needs to be fixed ASAP. ### 5/5 — vitally useful! *2025-12-10, version 1.2.0* Dexcom Follow lets me keep close tabs on my diabetic wife’s blood sugar, enabling me to help her when she sleeps through or is oblivious to an Urgent Low alarm. This provides an extra level of safety and is very reassuring. Thank you so much!! ### 5/5 — Great app *2025-10-20, version 1.1.1* Improved experience with the new follow app. I really appreciate the new on-boarding and visuals. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*