# Dfence — user reviews

> 53 indexed App Store user reviews of Dfence by Innovative Aftermarket Group, rated 3.60/5 from 48 ratings.

- Source: https://appshunter.io/ios/app/dfence/id513157325/reviews
- App overview in markdown: https://appshunter.io/ios/app/dfence/id513157325.md
- Rating breakdown: 5★ 28 · 4★ 1 · 3★ 3 · 2★ 2 · 1★ 14

## Newest reviews (15 of 53)

### 2/5 — Not So great

*2026-06-01, version 3.5.2*

Takes forever to update. So much for “live” updates. And the assigned driver never shows on the trip history. Also. Odometer is never correct.

### 3/5 — No app notifications

*2025-01-16, version 3.5.2*

I’m not getting any push notifications nor SMS . Only email. Which isn’t helpful for acting quickly if my motorcycle is stolen. I have tested numerous times and adjusted every setting.

### 5/5 — Brett

*2023-04-19, version 3.3*

Awesome product and awesome people that work with it. I’ve been in person contact with Brett over the last few month and he has updated me on everything over that span of time. Couldn’t ask for a better safety device to help my wife feel safer while I’m out on the bike.

### 4/5 — Great wireless gps

*2023-04-04, version 3.3*

I love this Dfence gps bc it’s very accurate and easy to use. The customer service is excellent bc they are there at anytime to answer and help you through any problems or concerns you have about the device or app.

### 5/5 — Awesome people

*2023-02-20, version 3.3*

Every time I call,  Bret and Audrey are always very helpful.  They take the time helping me and are so patient and kind.  I appreciate it very much.

### 5/5 — Quick service. Brett is very helpful.

*2023-01-31, version 3.3*

I was having an issue with a new gps awhile back that wasn’t locating. They saw that it was a firmware issue and they had their engineer fix it with a wireless update. Brett had everything working quickly. Recently I just got another gps for my other car and I called in and Brett walked me through setting everything up and making sure my notifications worked as expected. Thanks Brett if you read this. Anyone who has a problem when you call in if you request Brett he is the guy that seems to get things fixed fast. 
I like the geo fences you can set on the app too, the work great and I can see whenever my car is going into dangerous areas that I marked.

### 5/5 — Customer Service Rocked

*2022-11-07, version 3.3*

I am leaving this review because after a year in service, a simple email exposed some of the best customer service I have seen in a while (a long while). I protect my motorcycle with dFence – it works as designed. Brett and Tony were in touch within the hour, and we determined the module needed a simple replacement. I received it the next day via Express Mail with a new power pack, charging cord and module – the replacement, pre-configured, which made replacement a snap. I just popped it on the bike, and via the app, took the old one out of service, and added the new one. Worked perfectly – first time. I have been happy with dFence since picking it up for an extra layer of security, for its many capabilities beyond a simple GPS. Customer Service however was icing on the cake, and in this day and age impressed me to no end. Nice work Folks. Mike

### 5/5 — Great customer service

*2022-09-26, version 3.3*

Just purchased an ATV added the dfenceProtection in Arizona had Brett helping me with all my questions and help the not so savvy tech guy like myself. Thank you Brett

### 5/5 — Great customer service

*2022-08-29, version 3.3*

Thanks Bret for taking the time to help us with our device!!!

### 5/5 — Great service

*2022-08-16, version 3.3*

The people at Dfence are very friendly and helpful. I spoke with Bret Batten today and he was able to walk me through a problem very fast and easy. I would recommend this service to all of my friends and family.

Robby B

### 5/5 — Great Service

*2022-08-03, version 3.3*

Device had a small malfunction, I contacted the support and Brett helped me out. Swapped out the defective device and all is good now.

### 3/5 — The good and the bad

*2022-02-07, version 3.3*

Use this app from time to time to validate vehicle location for teenage drivers. I notice that it’s relatively accurate 80% of the time but there are times when it’s not updating for periods of many hours or more. Not clear if this is a technical gps communication issue or device issue…nonetheless, be aware if using for that purpose.

### 2/5 — Disappointed

*2021-10-30, version 3.2*

Honda Superstition Springs also told us that there would not be a subscription after the significant outlay of funds when we purchased our vehicle.  We were pleased to be able to speak to Dfence and learned they are in our area. We pid the yearly fee last month but tracking hasn’t changed for a week now. Great concept but our experience could be better.

### 2/5 — Unfortunate

*2021-08-23, version 3.2*

The two stars is for poor GPS performance and very slow updates to position. Literally miles between position updates. That being said, this is not a Dfence bashing story, I thought I would share my experience. When I bought my car one year ago, I told my local Ford dealership I did not want this installed as it added $600 the the vehicle. They said it is part of the computer in the vehicle and is “baked” into it, so it cannot be removed. Additionally, when I asked them if there was a reoccurring fee for it they said no, it is included in the price, one time charge. Two things wrong here, 1. I received an email stating to pay for a year subscription or service will be interrupted. 2. This is not part of the “computer” as Ford stated. In my vehicle the device is secured to a wiring loom under the dash with two zip ties, it receives power and data via a plug connected to the OBD2 port. I realize the deceptive sales practices of Ford is not the fault of Dfence gps. I thought they should know what is happening as it appears that they have an arrangement with some of the Ford dealers in the greater Phoenix area. This is based on my car shopping visit to five Ford dealerships, four of them said Dfence was part of the vehicle. The fifth did not advertise any additional security devices. Dfence is a Chandler AZ based company. Chandler is part of the greater Phoenix area. One more thing, I have not done this, but in my case it would take about 20 seconds to render this device useless for its intended purpose. Clip two zip ties, unplug the OBD2 connector and throw it out the window. I will update this if I get a response from Dfence or Ford. The latter I believe to be unlikely.

### 5/5 — Great customer support!

*2021-06-23, version 3.0*

Amazing customer support. I had some issues and they immediately resolved them.

## Most critical reviews (10 lowest-rated)

### 1/5 — App sucks

*2026-08-04, version 3.5.2*

This is one of the WORST apps i’ve ever used, its like they spent $6 on making the app and said good enough. The lay out sucks, theres 0 quality of life for the user, and it barely gives me information. On my last ride it just stopped tracking me in the middle of it randomly, hope it doesnt do that if i ever actually need to use it..

### 1/5 — Doesn’t work

*2025-09-18, version 3.5.2*

I have uninstalled and reinstalled this app 3x’s and it still will not log me into my account!

### 1/5 — App needs imporvement

*2024-09-16, version 3.5.2*

Hello,

Please update the app. There has been a lot of bugs in the app. The time and location of the vehicle is inaccurate. I took my bike out in the morning but it records the trip as in the middle of the night. Another thing is whenever I log in, it always asks for me to fill in “first- time log in” details. I also can’t confirm my email because everytime I put in the verification code, it says it’s updated but it’s not. I also don’t receive notifications at all. 

I really wish this app works and I hope there will be more improvements and updates coming. I hope what I’ve experienced so far is a bug because I really hope I didn’t waste money on this.

Thank you.

### 1/5 — Fix your app

*2024-01-24, version 3.5.2*

Perpetually sits on the loading screen has done it for last ten days and I don’t know if it worked before then I’m a new customer.

### 1/5 — App keeps crashing constantly

*2021-06-23, version 3.0*

You really need to apply a fix to this app, can’t really use it, it keeps crashing, please do something about it!!

### 1/5 — New App

*2021-06-21, version 3.0*

Can’t pinpoint my truck at all. Keeps track of movement, but app is useless

### 1/5 — Disappointed

*2021-06-10, version 3.0*

I was sold this feature when I purchased the vehicle for a beginning driver. The tracking feature was thought to give the parent of a teenage child less worry. It has proven to be a waste of hard earned money. I don’t get alerts until the following day and the location is not accurate.

### 1/5 — Doesnt update

*2020-07-15, version 2.71*

Why is this not updating for example right know as I speak my bike is at dealer (shop) and it is showing it’s here at home with me does it need a update because it’s a really expensive paperweight ask we speak I hope they can figure something out I like the idea hints why I purchased it for peace of mind but something needs fixed

### 1/5 — Keeps saying error

*2020-05-29, version 2.5*

No longer lets me log in. Deleted and reinstalled app and still won’t work. Don’t waste your money... 👎🏼

### 1/5 — Extremely disappointed...

*2020-05-05, version 2.5*

Ok, the app is totally useless. No point in really reviewing an app that doesn’t function in any form or fashion. I think it worked once for me, after a reinstall of it - hasn’t since.

Their website isn’t any better. I can even login to the tracking portal! Not an authentication issue either, I simply get a blank screen.

$599 pretty much evaporated I feel, unfortunately.

## Most praised reviews (10 highest-rated)

### 5/5 — Excellent customer service

*2023-09-29, version 3.3*

Walked me through the app step by step and gave me a better understanding on how everything works

### 5/5 — Good Customer Service

*2023-08-22, version 3.3*

I bought a gps from dfence when I bought my ATV. I was having a hard time getting it to report my location. I called their support line and their tech got my device working and their customer service rep walked me through all the features.

### 5/5 — Great 5 star service

*2023-08-17, version 3.3*

Brett walked me thru the complete set up. He was very patient with me and knows the product very well.

### 5/5 — Happy new customer

*2023-07-24, version 3.3*

My husband and I just bought a new car and have the DFenceGPS security on our car. I downloaded the app and started setting it up. As a new customer I had some issues and questions. I called the number on the brochure and Brett answered. He walked me through everything and explained the ins and outs. He was so helpful. He even called me back later in the day and went over some things and answered my questions.  The customer service is the best I have ever experienced.   Brett was very pleasant, patient with me ( I’m a senior citizen).  I recommend this company 1000%

### 5/5 — O

*2023-07-03, version 3.3*

So I just got my first bike and decided to get that tracker on, setup was fairly easy and Brett helped me out with explaining everything(as someone who grew abroad I really needed that) 
Honestly recommend them not every company has a good quality service and customer care like that in today’s world

### 5/5 — Great product for my Can Am Defender UTV

*2023-06-07, version 3.3*

Spoke with Brett that helped me set up my system and give me all the info I needed for the unit. Will protect UTV if stollen and they go out in the desert or woods let me know where UTV is. If I roll over in it will contact my emergency contact and give them my location also can send SOS if I need help. Very good product and even better customer service. Don’t hesitate to call them they know there products.

### 5/5 — Amazing customer support and service.

*2023-05-23, version 3.3*

I’ve been around a long time and very few times have I been compelled to write a review. This company and Bret B have more than impressed me with their sincere desire to provide exemplary customer service. Bret went out of his way to provide assistance and ensure that my needs were addressed and met. Their interface and software is easy to use and the support is exceptional. I would gladly recommend anyone in need of a GPS tracking system for their vehicle to reach out and give Bret a call!

### 5/5 — Great product

*2023-05-19, version 3.3*

We are really impressed with the gps tracking devices, we got 2 of them and they work seamlessly. We can customize notifications for specific events like movements and speeding, and are able to locate the vehicles at all times. This is a perfect solution for things like keeping track of your vehicle or motorcycle, as well as for company vehicle tracking. What we were most surprised by was the great customer service. As soon as we called a representative, named Bret answered (no answering machine, or some random call service). He was very friendly and helpful and solved my request right away. We highly recommend this product that comes along with this app and we will be looking into getting more of the different products that they offer.

### 5/5 — My experience

*2023-05-13, version 3.3*

Bert took the time to go over all the information. Experts and excellence.

### 5/5 — Excellent Tech support

*2023-04-21, version 3.3*

I purchased my Can-Am Spyder a couple months ago and finally decided to set up my Dfence GPS.  Got connected with Brett from technical support.  He told me exactly how to set up and operate my GPS system.  He answered all my questions and concerns.  Thank you very much!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*