# DFW Airport Valet — user reviews > 30 indexed App Store user reviews of DFW Airport Valet by Automated Valet Parking Manager, LLC., rated 1.90/5 from 26 ratings. - Source: https://appshunter.io/ios/app/dfw-airport-valet/id385099426/reviews - App overview in markdown: https://appshunter.io/ios/app/dfw-airport-valet/id385099426.md - Rating breakdown: 5★ 3 · 4★ 3 · 3★ 1 · 2★ 1 · 1★ 18 ## Newest reviews (13 of 30) ### 1/5 — Terrible App *2018-08-24* This may be one of the single worst apps out there. I get into the app 1 out of every 5 times to either review current reservations or make new ones. It’s equally as difficult to navigate online. ### 1/5 — 2 years?! *2018-03-19* Last update was 2 years ago?! Probably explains the internal 420 error I keep getting when trying to make a reservation. ### 1/5 — App crashes! *2018-01-17* I pay too much to use their valet services to deal with such a horrible app experience. Thinking about using another airport Valet service. ### 1/5 — Locked Out *2016-12-05* App worked great before I changed my password. Now I can only login via my computer because the app says my password is invalid. Uninstalled and reinstalled with no luck. App is worthless ### 1/5 — Needs FIXING *2016-08-01* After login, app closes!!! Major frustration!!! Get it fixed before customers walk!!! ### 1/5 — App does not work *2016-05-02* After entering email and password and pressing Login, the App closes. DFW should ask the App developer for its money back! ### 1/5 — Doesn't work *2015-10-18, version 3.0* Not sure if it's iOS 9 or the new iPhones but the app is totally broken. ### 1/5 — What happened? *2015-08-20, version 3.0* App does not allow to add vehicle info or my profile, nothing! ### 1/5 — App is outdated *2015-03-18, version 2.0* The app is outdated, and more importantly the company does NOT have **ANY** way to contact them electronically (no email box, no SMS messages, no twitter) Hey guys- the 80’s called; they want their beepers back. Set up an email address for gods sake. ### 1/5 — Very mediocre *2014-07-20, version 1.1* I used this service for three years. Always assuming it was bad, but that the others would be as bad. Switched to Freedom Park. What a difference! The staff is aware of my reservation. Always ask if I am leaving valuables in the car and have not missed a gate change in six trips. ### 1/5 — Pretty Much Useless *2014-05-30, version 1.1* The app serves two functions. I can email myself a receipt which I prefer to do online. The other thing is to create reservations which only help the valet, not me. They also don't keep the reservation, it only gives them your info. Add something useful like me being able to notify of my earlier flight change. ### 1/5 — WORST VALET SERVICE EVER! *2012-06-25* The app is fine! Their employees don't know how to use it when you get to dfw. Neither at check in, nor at check out. On three occassions now, I've made reservations with the app, go to drop off the car, and the attendant has no idea what to do with the barcode. Further, they then proceed to manually enter the information and have incorrectly entered my return flight and/or date and/or time. On two occassions, they "forgot" to wash my car ... you would think for a $30 carwash, someone could remember to do it. No amends even offered. Horrible customer service. NO MORE BLACK AND BLUE at DFW! ### 1/5 — Valet? I think not! *2011-12-20* I have used this 'valet service' on several occasions, each time same story- no one seems to know what they are supposed to be doing. Departure: Would be nice to be able to drop the vehicle off at the gate, rather than 1hr parking where there may or may not be an attendant- in which case, you must drive around and hope you see one. Arrival: Would be nice to have my vehicle WHERE it is supposed to be WHEN it is supposed to be there. The name implies valet service- this is simply not the case. Suggestions for improvement: 1) Drop off at the gate or at the very least at 1hr parking outside the gate the customer is departing from. 2) Know when your customers are returning and have their vehicles ready- if not outside the gate, then 1hr parking outside the RETURN gate. 3) If you have questions, communicate with your customers. 4) Give clear instructions. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pam’s review *2025-11-09, version 5.2.9* every time I park with DFW VALET instead of Uber in I get a text twice a day at least wanting to know if I want a car wash. Also, if I don’t have a return flight, I am asked every day when my return flight is. My flight was canceled. DFW knew of my cancellation. No one ever reached out to find out when my rebooked flight was so I just assumed they were able to follow me and my flight. I get here in my car is not here now. I have to wait another 25 minutes for my car to be moved because no one even called to question to find out. I will be Ubering from now on. oh, by the way, I asked for a car wash and didn’t get one. They said it was too cold. ### 1/5 — Stopped working *2025-10-21* I never had issues with the app until now. Service was always excellent. But I like to make sure I have a reservation. Now, I get an error message that says cannot schedule a reservation that starts more than 1h00m from now. That to me doesn’t sound like reserving anything. ### 1/5 — Useless *2025-08-25* Can’t book a reservation more than “1h00m” from now? Well, that’s helpful. ### 1/5 — Buggy App *2025-08-11* It’s best at presenting error messages. Not so much on actually setting up a reservation. ### 1/5 — Crashes anytime u try to update a reservation *2022-09-11* Kind of useless if it doesn’t work right? ### 1/5 — App is not to any standard *2020-02-20* Password resets do not work. Updating or deleting credit cards do not work. Love being able to set up reservations and breeze through but anything further is not possible as the app does not follow development standards. ### 1/5 — Total Failure *2019-09-20* There is no month when this application doesn’t crash and impedes getting a reservation properly. DFW shoud change app vendors. ### 1/5 — Almost unusable *2019-08-04* Basic functionality for choosing your reservation time doesn’t work. Impossible to use the app to book a new reservation. Disappointing that the fundamental purpose of this app doesn’t work and that the developers would roll this out without even the basic functions working. With the terrible reviews, one would hope that a big fix would be released but... ### 1/5 — Password Not Stored *2019-04-23* Doesn’t matter if I reset password via the app, the web browser or by the customer service phone line having them reset it for me... no password is recognized when I try to login. Not even the one just successfully reset. I used to make reservations all the time now I can’t because I can’t login. Even the “get support” button on the App Store page ironically links to a broken page. Is this app even legit anymore?? ### 1/5 — Need more QA and better test cases *2018-09-29* Unable to create reservation after updating to this version. Error message says to complete all required fields, even though all required fields are complete. Need to fix and release a patch. ## Most praised reviews (7 highest-rated) ### 5/5 — A+ *2013-10-14, version 1.1* Great service. I use them ever time I travel. Always have my car waiting for me at my arrival gate. Helpful employees and will use again! ### 5/5 — Makes my life easier *2010-09-30* I enjoy having this app on my phone. I don't always have time to sit down on a PC and make my reservations so this app makes my life easier. I can make my reservations from my phone and I don't even need to print my boarding pass anymore. I can just show up to the airport with my phone and have the valet attendant scan my boarding pass from my phone. At the end of the month it's easy to keep track of my parking receipts for my expense report also this app gives me the option to see all my receipts. Last but not least I love the rewards points I always know when I can get a free carwash when I take off on my business trips it's nice to come home to a shiny clean car. I wish that eventually all the service companies that I deal with could have apps like this one that just makes my life easier. ### 5/5 — Great app *2010-08-16, version 0* Easy to use, thank you for making my life easier. ### 5/5 — Awesome!!! *2010-08-06, version 0* It was very easy to book my reservation, I was amazed by how it will create a bardcode with all my info on it... at the airport they just scanned my iphone ;) Really Amazing!!! ### 5/5 — So easy to use! *2010-08-06* I was running late for my flight and i did not have time to worry about where i was going to park my car so i thought valet parking is my best option. Ive heard about this app from my coworker and gave it a try. The installation took a few seconds likewise with the account setup. I was set in maybe 5 min or less. I love the way how i can show the barcode to the valet and with a quick scan they can get all the info they need We need more stress-free apps such as this one! ### 4/5 — Barcodes *2011-08-31, version 1.1* It would be nice if the attendants actually scanned the barcodes.... Also, I clicked no car wash on my reservation. NO means NO!!! Don't ask me repeatedly if I want one! ### 2/5 — Doesn’t work correctly *2022-05-24* On an IPhone 13 mini. You cannot access the menu button therefore you can’t get information like receipts. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*