# DHL Express Mobile App — user reviews > 2,026 indexed App Store user reviews of DHL Express Mobile App by DHL Express, rated 4.60/5 from 18,415 ratings. - Source: https://appshunter.io/ios/app/dhl-express-mobile-app/id1426463073/reviews - App overview in markdown: https://appshunter.io/ios/app/dhl-express-mobile-app/id1426463073.md - Rating breakdown: 5★ 15,365 · 4★ 981 · 3★ 417 · 2★ 262 · 1★ 1,390 ## What do users think of DHL Express Mobile App? Overall sentiment: neutral **Pros** - 🚀 Fast and reliable delivery - 👍 Excellent customer service - 💡 Convenient delivery options - 🚀 Competitive shipping rates - 🚀 Timely updates and tracking **Cons** - 🐛 Unreliable delivery and lost packages - 👎 Poor communication and lack of updates - 👎 Difficult to reach customer support - 👎 Complicated app and website navigation - 🐛 Tracking issues and inaccurate information **Commonly reported bugs** - App crashes and freezes - Tracking numbers not recognized - Registration and login issues - Incompatibility with certain devices **Most requested features** - Ability to change delivery preferences within the app - Live package tracking with estimated delivery times - Improved communication and notifications - Easier access to customer support ## Newest reviews (13 of 2,026) ### 1/5 — TOO Bad *2026-08-06, version 5.15.1* The delivery service is one of the worst, especially within Britain. The order tracking service is extremely poor. ### 1/5 — Parcel delivery *2026-08-06* Totally frustrated trying to reach someone or getting instructions on how to make a payment. **Developer response:** Hi Customer, We apologize for any inconvenience. Our tech team can assist only with app-related issues. For service inquiries, please reach out to DHL Express Customer Service at dhl.com and click on "Customer Service" at the top center of the page. Thank you, DHL Express Mobile App Team ### 3/5 — 신속 정확한 배송 감사드립니다. *2026-08-06* 신속 정확한 배송 감사드립니다. **Developer response:** 친애하는 #civil님, 멋진 경험을 하셨다니 기쁩니다! DHL 익스프레스를 선택해 주셔서 감사합니다. 곧 다시 뵙기를 기대합니다. ### 1/5 — Useless *2026-08-04, version 5.15.1* Sign up loop ### 1/5 — An old-fashioned dreadful app. *2026-08-03, version 5.15.1* This just doesn’t seem to want to work on an Apple iPhone, it’s absolutely abysmal. ### 1/5 — City not recognised *2026-08-03, version 5.15.1* Says city and postcode do not match …lol ### 1/5 — Useless App *2026-08-03, version 5.15.1* Comments relate to iOS26.6 Shipment number displays error message - number is correct as notification shows parcel out for delivery. Feedback option does not work when attempting to submit feedback ### 3/5 — Not great *2026-07-31, version 5.15.1* Works most of the time, but a clonky, slow, buggy experience. Better off just using the website. Such a well known global brand should be better! ### 1/5 — Tracking *2026-07-31, version 5.15.1* The tracking is terrible and why when you email out a delivery window the driver try’s to deliver an hour early? ### 1/5 — Lost shipment *2026-07-29, version 5.15.1* My sister handed over a very important package on Friday 24/07/26 at approximately 15.30. DHL Swansea. To be delivered to me in South Africa. It has only just been despatched 29/07/26 from Swansea. I had paid an extra £50.00 for the certificate to be produced on 48hr turn around, that’s how urgently I wanted the item to arrive in South Africa. ### 1/5 — Delivered to my neighbour without trying my address first *2026-07-29, version 5.15.1* Not impressed as saying no one was in ### 1/5 — Not useful *2026-07-28, version 5.15.1* You cannot make complaints ### 2/5 — Wait In All Day.. *2026-07-28, version 5.15.1* Communication and technology now make it much more easier to have some sort of definite timing within a two hour range of when your parcel may be delivered, but DHL are still giving you at end of day…. ## Most critical reviews (10 lowest-rated) ### 1/5 — Angry re delivery *2026-08-20, version 5.15.1* My delivery was supposed to be signed for but your driver just dropped it in the porch didn’t bother to knock and went - what sort of service is this when I’ve waited in for it ### 1/5 — Notifications *2026-08-20, version 5.15.1* It is impossible to clear the notifications. Make it easier and more obvious!!!!! ### 1/5 — Shocking service *2026-08-19, version 5.15.1* They said they tried delivering 3 days in a row but I’ve been in and left my address they are liars ### 1/5 — Order gloves for 191$ then had to pay for extra fees made couldn’t get my gloves *2026-08-18* Terrible honestly I can’t believe how this company is even running I can’t sigh up to make a account because it won’t except my number in Canada and held my order but I can’t pay or cancel or refuse delivery for my order or can receive my order because this app is so bad I feel like there’s a scamming definitely going on ### 1/5 — Terrible delay and lack of information/ express ??? *2026-08-18, version 5.15.1* We had some urgent parts for a boat and client we were selling a boat to in Spain I had a mechanic and myself here waiting 8 days and still not arrived , now says out for delivery but no eta or track !!! Our customer has lost 1/2 there holiday and leaves in a few days and very very frustrated and disappointed, still no delivery ### 1/5 — Just left the parcel at the front door with no signature. Item inside stolen *2026-08-18, version 5.15.1* The package that was delivered stated that it needed a signature. This did not happen and DHL just left the package at the front door. The items inside were stolen. ### 1/5 — Terrible app *2026-08-14, version 5.15.1* Terrible app that doesn’t automatically pick up & add your deliveries like pretty much every other courier app does. Also doesn’t recognise the tracking number dhl themselves sent. Could Learn a thing or to from DPD or even Evri. Will try and avoid dhl from handling any of my deliveries in the future ### 1/5 — Wrong Customer *2026-08-14, version 5.15.1* El nombre del cliente está equivocada. Verificar compra con Amazon. ### 1/5 — No delivery attempted *2026-08-07, version 5.15.1* Sent message saying attempted delivery but no one in. Not true. No attempt made on cctv. ### 1/5 — Wanting details of parcel *2026-08-06, version 5.15.1* My parcel has been in the local depot in Boston USA for over two days now. I want an update, but the chat option is not available and there is no details on tracking. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Service *2026-08-21, version 5.15.1* I opted for DHL as they offered quick pick up and delivery at a good price. They were good for their word and Ainsley who picked up the parcels was excellent - a credit to DHL. ### 5/5 — Spot On *2026-08-17, version 5.15.1* DHL have surpassed any experiences I’ve ever had with FedEx. They are so quick and convenient. ### 5/5 — Helen *2026-08-16, version 5.15.1* All I want to say DhL has lived up to their standards for over 30 years I have used them.. keep up the great work!!! Cheers ### 5/5 — Exceptional service *2026-08-11* I want to thank the driver on my route who’s always so kind and helpful. Very professional and patient to explain situations even when he doesn’t have to. Thank you for your service. **Developer response:** Dear Ebeomon, we're thrilled to hear you had a fantastic experience! Thank you for choosing DHL Express and we look forward to serving you again soon. ### 5/5 — Parcel *2026-08-04, version 5.15.1* Bad service as the parcel is on delay last monday i sent it still not delivered i was told 4 days ### 5/5 — Excellent delivery service *2026-08-04, version 5.15.1* Delivered on time without problems. Pleasant and friendly courier. Brilliant! ### 5/5 — Best delivery service in Australia *2026-08-03, version 5.15.1* Heaps better and quicker then Australia Post! ### 5/5 — 👏🏻 *2026-07-23* Excellent ❤️❤️❤️ ### 5/5 — Poland *2026-07-23* Good n fast service ### 5/5 — Won’t allow me to arrange redelivery! *2026-07-16, version 5.15.1* The app won’t allow me to arrange redelivery of my parcel and the website is so slow it times out constantly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*