# Dialpad — A modern phone system > Unified business communication platform for calls, messages, and contacts. (iPhone/iPad app by Dialpad, Inc..) - Source: https://appshunter.io/ios/app/dialpad/id921879637 (this page in markdown: same URL + `.md`) - Developer: [Dialpad, Inc.](https://appshunter.io/developer/442976549) - Category: Business, Productivity - Price: Free - Rating: 4.60/5 from 4,533 App Store ratings · 248 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 320 MB - Languages: American English, Dutch, French (France), German (Germany), Italian, Japanese, Brazilian Portuguese, Russian, Chinese (Simplified, China), European Spanish - Released: 2015-02-03 - Data updated: 2026-08-27 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/dialpad/id921879637/reviews.md ## What is Dialpad? Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business. Features that Matter: *A Single Platform* Calls, contacts, and messages—all your business communications right in the palm of your hand. *Switch Between Devices* Take calls on the go and switch between your laptop or deskphone to your iOS device in one tap. *Automatic Note-Taking* With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said. *Rich Contact Profiles* Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM. *Coach From Anywhere* Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features. ## Key features - Unified communication platform - Cross-device call switching - Automatic call transcription - Rich contact profiles with CRM integration - Remote call monitoring and coaching ## What do users think of Dialpad? Overall sentiment: negative **Pros** - 🚀 Reliable and consistent - 📊 Great analytics and reporting - 💻 Seamless desktop and mobile integration - 🤖 Useful AI features - 📞 Convenient business phone solution **Cons** - 🐛 Buggy and glitchy app - 📞 Frequent call drops and connectivity issues - 🔇 Unreliable notifications - 📱 Poor mobile app experience - 🕰️ Slow response times from customer support **Commonly reported bugs** - Text messages not sending properly - Missed calls not showing up in the app - Inability to log out of the app - Random app crashes and freezes **Most requested features** - Threaded messaging for better conversation organization - Customizable ringtones and notification sounds - Improved integration with native contact lists - More granular control over call recording and transcription ## Recent user reviews (10 of 248) All indexed reviews: https://appshunter.io/ios/app/dialpad/id921879637/reviews.md ### 5/5 — could be 1 across all categories *2026-08-16, version 66.0.0* close second to quo has more call center functions and the ai features for live call coaching seem pretty slick ### 1/5 — AWFUL *2026-08-03, version 65.0.0* Worst app I’ve ever used. Their team told me they’d have my A2P 10DLC registration approved, but it’s been over 3 months and they still haven’t been able to get a basic app approved. During that entire time, they continued charging me the full monthly amount for a service I couldn’t even use. I’m currently fighting to get a refund, and every time I finally get ahold of someone, I’m told I need to talk to someone else. It’s just constant runaround with no accountability. Very frustrating experience, and I wouldn’t recommend them based on my experience. ### 1/5 — GARBAGE SERVICE FIRST DAY DEACTIVATED *2026-07-28, version 65.0.0* FIRST DAY SIGNED UP THEY DEACTIVATED ME Stating it was being used outside the us which it was not. dont waste your time ### 1/5 — Was doing good honest business *2026-07-15, version 64.0.0* And they still deactivated the account and made it absolutely ridiculous contacting customer service ### 1/5 — The app is archaic *2026-07-06* Long time user. Good idea but app on phone is pathetic. Can’t wait to change to something that feels new, feels like an actual phone app, something modern ### 1/5 — Nothing work *2026-06-21, version 62.0.0* Everything hard to find , customer support trash, webpage trash , 2-3 time than button doesn't work. Hard to cancell the plan. ### 1/5 — Predatory app *2026-06-09, version 61.0.0* Dialpad started making unauthorized charges after subscription was canceled. Called about these charges and management looked for excuses instead of resolution, unacceptable. ### 1/5 — Horrible app don’t waste your time or money *2026-06-03, version 61.0.0* Dialpad is atrocious. The app lags on calls and disconnects or completely misses an answered call altogether. Very inefficient for productivity. Text will not send consecutively and screw up the momentum of conversation between a client creating a very confusing situation. Nothing but headaches using this app. Customer support is nonexistent. They take your issues but do not actually do anything about it. Also takes forever for them to respond. They try to not give their support information online and make you have to dig for it. Once you do get a hold of someone it’s a group overseas who does not communicate very well. Would certainly go with a different app other than this. ### 1/5 — Bum app *2026-05-28, version 61.0.0* I’d give zero stars if I could ### 1/5 — One fatal flaw *2026-05-18* Dialpad is a good tool except for the fact that it cannot do the basic task of sending or receiving MMS messages. These days, it is universally assumed that all mobile phone numbers can receive a picture text, right? My customers often send me something that goes into a black hole. I don’t receive it and they think I’m ignoring their messages. If we figure out the last text, I have to embarrassingly admit that my mobile number can’t receive texts. I am quite sure that this can be enabled if Dialpad paid their carrier for this inclusion, but they choose not to and instead hide behind an excuse of regulatory and technical limitations. They have been “working on it” for over 3 yrs now. ## Frequently asked questions about Dialpad ### What does Dialpad do? Dialpad is a business communication platform that consolidates calls, contacts, and messages into a single application. It aims to make business communication easier for teams, supporting various conversation types from 1:1 meetings to group calls for sales and support. ### What are the key features of Dialpad? Key features include a unified platform for all communications, the ability to switch between devices during calls, automatic call transcription with Voice Intelligence™, rich contact profiles that integrate with CRMs, and remote call monitoring and coaching capabilities. ### Is Dialpad free to use? The provided information indicates that the app is ad-supported. While it offers a comprehensive suite of business communication tools, users should expect advertisements within the application. ### What devices is Dialpad compatible with? Dialpad allows users to switch between devices seamlessly, including laptops, desk phones, and iOS devices. This ensures that calls can be managed on the go or at a desk without interruption. ### How does Dialpad help with team communication? Dialpad provides a single platform for all team communications, including calls, messages, and contacts. Features like automatic call transcription and CRM integration help teams stay organized and informed, while remote coaching tools support performance improvement. ## Version history (last 5 releases) ### 67.0.0 — 2026-08-21 Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app: - Various stability improvements and bug fixes ### 66.0.0 — 2026-08-04 Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app: - Various stability improvements and bug fixes ### 65.0.0 — 2026-07-21 Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app: - Various stability improvements and bug fixes ### 64.0.0 — 2026-07-06 Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app: - Various stability improvements and bug fixes ### 63.0.0 — 2026-06-22 Thanks for using Dialpad! We’re constantly making improvements to Dialpad to make it more reliable. Here are the latest enhancements to the app: - Various stability improvements and bug fixes ## Apps similar to Dialpad | App | Rating | Price | Category | | --- | --- | --- | --- | | [HubSpot](https://appshunter.io/ios/app/hubspot/id1107711722) | 4.7 (15,432) | Free | Business | | [8x8 Work](https://appshunter.io/ios/app/8x8-work/id348177448) | 3.8 (8,640) | Free | Business | | [Rippling - HR, IT & Finance](https://appshunter.io/ios/app/rippling-hr-it-and-finance/id1231325957) | 4.7 (14,840) | Free | Business | | [Quo (formerly OpenPhone)](https://appshunter.io/ios/app/quo-formerly-openphone/id1241817309) | 4.4 (10,775) | Free | Business | | [NextivaONE](https://appshunter.io/ios/app/nextivaone/id738802901) | 4.1 (7,021) | Free | Business | | [Salesforce](https://appshunter.io/ios/app/salesforce/id404249815) | 4.8 (351,207) | Free | Business | ## More apps by Dialpad, Inc. - [Dialpad Meetings](https://appshunter.io/ios/app/dialpad-meetings/id579106114) All apps by Dialpad, Inc.: https://appshunter.io/developer/442976549 ## Related topics [dialpad](https://appshunter.io/ios/topics/dialpad) · [dialpad application](https://appshunter.io/ios/topics/dialpad-application) · [dialpad ai](https://appshunter.io/ios/topics/dialpad-ai) · [dialpad meetings](https://appshunter.io/ios/topics/dialpad-meetings) · [on call central](https://appshunter.io/ios/topics/on-call-central) · [bpp hub](https://appshunter.io/ios/topics/bpp-hub) · [pf call control center](https://appshunter.io/ios/topics/pf-call-control-center) · [ros voip phone system](https://appshunter.io/ios/topics/ros-voip-phone-system) · [simplevox virtual phone system](https://appshunter.io/ios/topics/simplevox-virtual-phone-system) · [dial app](https://appshunter.io/ios/topics/dial-app) · [voip office pro](https://appshunter.io/ios/topics/voip-office-pro) · [conversations by brevo](https://appshunter.io/ios/topics/conversations-by-brevo) · [caya hub](https://appshunter.io/ios/topics/caya-hub) · [careos phone](https://appshunter.io/ios/topics/careos-phone) · [unite conference calls](https://appshunter.io/ios/topics/unite-conference-calls) · [cci cloud pbx](https://appshunter.io/ios/topics/cci-cloud-pbx) · [vedam roots experts](https://appshunter.io/ios/topics/vedam-roots-experts) · [aria call manager](https://appshunter.io/ios/topics/aria-call-manager) · [vadacom buddy](https://appshunter.io/ios/topics/vadacom-buddy) · [cnt call manager](https://appshunter.io/ios/topics/cnt-call-manager) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*