# Dialpad — user reviews > 248 indexed App Store user reviews of Dialpad by Dialpad, Inc., rated 4.60/5 from 4,533 ratings. - Source: https://appshunter.io/ios/app/dialpad/id921879637/reviews - App overview in markdown: https://appshunter.io/ios/app/dialpad/id921879637.md - Rating breakdown: 5★ 3,788 · 4★ 274 · 3★ 139 · 2★ 74 · 1★ 258 ## What do users think of Dialpad? Overall sentiment: negative **Pros** - 🚀 Reliable and consistent - 📊 Great analytics and reporting - 💻 Seamless desktop and mobile integration - 🤖 Useful AI features - 📞 Convenient business phone solution **Cons** - 🐛 Buggy and glitchy app - 📞 Frequent call drops and connectivity issues - 🔇 Unreliable notifications - 📱 Poor mobile app experience - 🕰️ Slow response times from customer support **Commonly reported bugs** - Text messages not sending properly - Missed calls not showing up in the app - Inability to log out of the app - Random app crashes and freezes **Most requested features** - Threaded messaging for better conversation organization - Customizable ringtones and notification sounds - Improved integration with native contact lists - More granular control over call recording and transcription ## Newest reviews (14 of 248) ### 2/5 — Great technical service; terrible billing support *2026-05-13* From a technical standpoint, Dialpad works very well. We can receive inbound calls from the 1300 number and direct mobile number, as well as SMS. It does not support MMS in Australia, which is a shortcoming of this service. From a billing perspective, we have had so many issues with overcharges for the incorrect service. For example we have been charged for over 12 months for an unlimited international call service which we have never used. Despite multiple emails, attempts with their web chat (terrible; don’t waste your time) and phone calls, we have been charged over $300 for this service, which we are not even able to cancel from our self managed portal… you have to contact the billing team - who the customer service team have advised - don’t answer the phone and only communicate via email. The simple fact is that they have, on multiple occasions, received a verbal and written direction to cancel the service and refund the overcharges. However, after over 12 months, that is still not been actioned and we remain to be charged for that every month. Whilst the platform and technology are great, I would be very wary of the unresponsive billing team. The funny thing is, I was only reminded of these overcharges as I went to take out a subscription for another license. The reality is if this isn’t resolved in the next 48 hours, we will be taking our business to another provider. ### 1/5 — Terrible app that puts you in a viscous loop with no customer support *2026-05-12, version 59.0.0* I signed up for a free trial with dial pad, it took my credit card, then locked me out of my account where I can’t even cancel. Trying to login brings me to the same screen every time, and so does clicking on the support link from my email. Terrible app. ### 1/5 — Promo box hampers visiblity *2026-04-17, version 58.0.1* There’s a rather annoying pop-up box at the top of the app, despite you closing this off it reappears every time you open the app. By this being displayed, it cuts off important parts of the app until you close it. It’s a minor annoyance but it does make things more difficult. It’s basically a promotional message, which appears to try to get you to buy one of their SMS packages. I can’t upload a screenshot of this on this review, but if it gets fixed, I will come back and upgrade this review to a five star review. ### 1/5 — Poor quality *2026-04-02, version 57.0.0* Do not sign up and waste. Your money has a hard time making connecting calls. ### 1/5 — Lacks MMS / Picture Texting *2026-03-27, version 56.0.0* My customers don’t know I’m using a VOIP and I shouldn’t have to tell them. But with Dialpad, if anyone tries sending me a photo or other MMS message, it goes nowhere. The customer feels ignored and it frequently causes problems. Dialpad were meant to add this functionality years ago but it never happened. They would rather save a few dollars with their supplier and offer a substandard service in Australia. ### 1/5 — They put a pay wall if you want to sync your contacts. *2026-03-10, version 55.0.0* Should’ve gone with Ring Center. They let you share your contacts from your phone but don’t let you pick a different source unless you pay. What kind of phone service doesn’t allow you to pick your source for contacts? Contacts are essential if you’re going to be on the phone. Even at the lowest level it should let you pick a source. If I would’ve known I would’ve gone with Ring Center. ### 1/5 — Worst of them all *2026-02-23, version 54.0.0* So sad that with all the tech available this is still the most inefficient way to make calls or send messages. Guaranteed you can’t find a thread conversation. Messages sent from three spots in the app, but don’t actually go to the client except for if they’re sent from one spot in the app, which is a nightmare. Still can’t believe how horrible the customer service is as well dealing with this process. We are in complete shock that someone recommended at us and now we see this is the worst phone app available ### 2/5 — Small improvements would make a BIG impact. *2026-02-18, version 54.0.0* It’s beyond me that a tech company making an app to try and make things easier yet, you can’t even do SIMPLE tasks such as change your voicemail message on the app. In fact, You can’t even use the browser on your phone. You have to log into the ACTUAL web browser ON YOUR LAPTOP/computer. This is absolutely unhelpful when you are trying to be streamlined and on the go. Also, many other little glitches that prevent my team from fully trusting in the product and leaning all the way in to using it to its full “potential”. ### 1/5 — Worst App *2026-02-12, version 53.0.0* This is one of the worst apps I’ve used. We miss all our communications with customers and almost impossible to navigate. Not recommended. ### 1/5 — Can’t Use AI Recap in App *2026-02-07, version 53.0.0* When you view an AI Recap in the app, there is no way to return to the previous screen. So the app becomes unusable. You have to force close it every time in order to get back to the main screen. They need to add a simple back button like on their other screens but they refuse to. Also, if you are a small business using this and also an Admin, you cannot see your own call recordings in the mobile or desktop app regardless of what the setting indicate you should be allowed to see. All of their effort and design to supposedly make using and communicating streamlined is met with convoluted ways of getting to useful information. ### 1/5 — Phone App is Worthless *2026-01-21, version 52.0.0* Answering rarely works on iPhone. It’ll show it as connecting when you answer, then the call will bounce to next rep. Was hoping to be able to use this when I need to step away from desk but unfortunately it’s only good at notifying you of incoming call ### 1/5 — cannot log in or create account *2026-01-16* 1 star. every time i try to create an account it tells me something has gone wrong and to try again later. i have tried again later (as in in a different day even) and its still not working and ive tried the google log in and the make your own ### 1/5 — Why forcing me to use M$ login *2026-01-16, version 51.0.0* I am being forced to provide M$ login after I provided my normal Dialpad login creds ### 1/5 — Last update is awful *2025-12-27, version 50.0.2* Suddenly I can’t see any of the most recents for my business. It is organized completely out of order and all I see are interactions from other years. This app is no good for me at this point, completely unusable. ## Most critical reviews (10 lowest-rated) ### 1/5 — AWFUL *2026-08-03, version 65.0.0* Worst app I’ve ever used. Their team told me they’d have my A2P 10DLC registration approved, but it’s been over 3 months and they still haven’t been able to get a basic app approved. During that entire time, they continued charging me the full monthly amount for a service I couldn’t even use. I’m currently fighting to get a refund, and every time I finally get ahold of someone, I’m told I need to talk to someone else. It’s just constant runaround with no accountability. Very frustrating experience, and I wouldn’t recommend them based on my experience. ### 1/5 — GARBAGE SERVICE FIRST DAY DEACTIVATED *2026-07-28, version 65.0.0* FIRST DAY SIGNED UP THEY DEACTIVATED ME Stating it was being used outside the us which it was not. dont waste your time ### 1/5 — Was doing good honest business *2026-07-15, version 64.0.0* And they still deactivated the account and made it absolutely ridiculous contacting customer service ### 1/5 — The app is archaic *2026-07-06* Long time user. Good idea but app on phone is pathetic. Can’t wait to change to something that feels new, feels like an actual phone app, something modern ### 1/5 — Nothing work *2026-06-21, version 62.0.0* Everything hard to find , customer support trash, webpage trash , 2-3 time than button doesn't work. Hard to cancell the plan. ### 1/5 — Predatory app *2026-06-09, version 61.0.0* Dialpad started making unauthorized charges after subscription was canceled. Called about these charges and management looked for excuses instead of resolution, unacceptable. ### 1/5 — Horrible app don’t waste your time or money *2026-06-03, version 61.0.0* Dialpad is atrocious. The app lags on calls and disconnects or completely misses an answered call altogether. Very inefficient for productivity. Text will not send consecutively and screw up the momentum of conversation between a client creating a very confusing situation. Nothing but headaches using this app. Customer support is nonexistent. They take your issues but do not actually do anything about it. Also takes forever for them to respond. They try to not give their support information online and make you have to dig for it. Once you do get a hold of someone it’s a group overseas who does not communicate very well. Would certainly go with a different app other than this. ### 1/5 — Bum app *2026-05-28, version 61.0.0* I’d give zero stars if I could ### 1/5 — One fatal flaw *2026-05-18* Dialpad is a good tool except for the fact that it cannot do the basic task of sending or receiving MMS messages. These days, it is universally assumed that all mobile phone numbers can receive a picture text, right? My customers often send me something that goes into a black hole. I don’t receive it and they think I’m ignoring their messages. If we figure out the last text, I have to embarrassingly admit that my mobile number can’t receive texts. I am quite sure that this can be enabled if Dialpad paid their carrier for this inclusion, but they choose not to and instead hide behind an excuse of regulatory and technical limitations. They have been “working on it” for over 3 yrs now. ### 1/5 — Trash *2026-05-15, version 60.0.0* This app is absolute garbage. Lags like crazy, calls drop all the time. Ring Central has by far surpassed this product. Customer support for Dialpad is awful they really don’t care to fix the problem just send you on your way. Waste of time ## Most praised reviews (10 highest-rated) ### 5/5 — could be 1 across all categories *2026-08-16, version 66.0.0* close second to quo has more call center functions and the ai features for live call coaching seem pretty slick ### 5/5 — Great app *2026-04-29, version 59.0.0* Great app to use with my therapy clients to contact them. ### 5/5 — Please fix editing contact issue *2026-01-31, version 52.0.0* Every time I edit someone’s contact it doesn’t save it off the first save. I have to redo it and then it works maybe the second or third time. Amazing overall! amazing job code team ### 5/5 — Dialpad *2026-01-13, version 51.0.0* User friendly ### 5/5 — Convenient *2026-01-07, version 51.0.0* Gets the job done. ### 5/5 — Awesome app *2025-12-16, version 50.0.1* Very good app I can do everything from this app. I can talk to my customers and I can talk to the rest of my team fantastic app. ### 5/5 — Dialpad from startup *2025-11-28, version 49.0.1* my company has been using Dialpad since their inception. works fantastic! ### 5/5 — Especially love the AI transcript and call transfers *2025-11-24, version 49.0.0* AI transcripts got most of my call details in order, ease my job to make snapshot reports or even pull out the whole convo between my clients. And call transfers between my colleages; seamless. Just like using landline transfers! ### 5/5 — Excellent & Reliable *2025-10-21, version 47.0.0* Love Dialpad. Easy to use and dependable. ### 5/5 — Sales Associate Phil Smith Acura *2025-10-20, version 47.0.0* I have been using Dialpad for the past 3 months. I absolutely love it. I definitely recommend using Dialpad! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*