# DIB alt mobile banking app — user reviews > 94 indexed App Store user reviews of DIB alt mobile banking app by DUBAI ISLAMIC BANK (PUBLIC JOINT STOCK COMPANY), rated 4.30/5 from 815 ratings. - Source: https://appshunter.io/ios/app/dib-alt-mobile-banking-app/id739758144/reviews - App overview in markdown: https://appshunter.io/ios/app/dib-alt-mobile-banking-app/id739758144.md - Rating breakdown: 5★ 611 · 4★ 64 · 3★ 24 · 2★ 14 · 1★ 102 ## What do users think of DIB alt mobile banking app? Overall sentiment: negative **Pros** - 💳 Easy account opening - 🚀 Fast and smart app - 👍 Useful and nice designed - 🔒 Secure banking **Cons** - 🐛 App crashes frequently - ⏱️ Slow money transfers - 🤖 Poor AI/OCR functionality - 🔒 Restricted access outside UAE - 📱 Compatibility issues with newer OS versions - 🤦‍♂️ Lack of customer service and support - 🔧 Buggy and unreliable updates - 🕰️ Prolonged maintenance downtime **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Repeated app crashes - Inability to access accounts while overseas **Most requested features** - Dark mode option - Advanced analytics dashboard - Improved bill payment and fund transfer features - Better customer service and communication ## Newest reviews (14 of 94) ### 2/5 — Great Bank, Terrible App *2026-07-02* Very pleased with the products offered but the app is horrible compared to competitors banking apps. It’s slow, sluggish and feels like an afterthought rather than designed for a purpose. It’s got most of the features built in but it will become a better app if they can make a more seamless app experience by including transactions history that goes further than 30 days, statements built into the app and making the UI match the latest operating system rather than looking 15 years old. **Developer response:** Dear Customer, We regret to hear this. We would like to learn more to improve your experience regarding issue you faced with the DIB Mobile App. Please write to us at contactus@dib.ae with your contact details to assist you. ### 2/5 — Ms *2025-01-25, version 4.5.14* كشف الحساب مخربط ومش منظم ومن الصعب تتبع عمليات الخصم والسداد بالترتيب ### 2/5 — Slow Money Transfers *2024-04-14, version 4.5.4* DIB to DIB its very slow transfer. I waited for more then 1 hour 30 minutes and still not yet transferred. I prefer not to trust in emergency. ### 1/5 — Bad experience *2023-11-20, version 4.5.2* When you need it most, the app starts running maintenance and hence you can’t make emergency transfers ### 1/5 — Worst app in my life *2023-10-30, version 4.5.1* One of the worst apps ever, with no features at all, I regret using this bank, never again ### 1/5 — Very poor banking service *2023-09-18* I’m using credit card and when I am trying to register on app it’s not working When I’m calling landline I cannot contact anyone it’s saying my card is blocked Very backward banking services **Developer response:** Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details to assist you. ### 1/5 — Dib mobile banking app not working *2023-08-06, version 4.5.0* Fist ask us to upgrade the version and then the app not working and my up is up to date ### 1/5 — Update *2023-08-06, version 4.5.0* It says the application needs an update but there is no update for it ### 1/5 — Upgrade not working *2023-08-06, version 4.5.0* Kindly advise how to upgrade, without update app is not working ### 1/5 — Apply pay stopped working? *2023-05-28, version 4.4.37* I just updated to the new ‘alt’ version of the app. Seems mostly the same, a wrapper around a website rather than a full app (so same subpar experience), but for some reason my Apple Pay for my DIB card stopped working. Caution advised before updating. ### 1/5 — Updates *2023-04-28* Every time I got in the app it request to upgrade. It’s frustrating. Maybe do it only once every six months not every other week **Developer response:** Dear Customer, We regret to hear this. We would like to learn more to improve your experience regarding issue you faced with the DIB Mobile App. Please write to us at contactus@dib.ae with your contact details to assist you. ### 1/5 — Worst customer service *2022-09-24* The dubai Islamic branch in dubai auto market has the worst customer service of any bank in dubai, actually it's probably worst than any bank I've been too in most backward developing countries that I've been to and I've been to lot of them. So the story goes as the following: I sold a car the buyer is financing the car using DIB I was called by this branch to come and collect my cheque, over the phone I was informed that I only need the signed slip, no mention for any other documents. Anyways after heading there I was informed I needed two other documents and that a BANK doesn't have a printer and I need to go to a typing center to print them out. What self respecting bank doesn't have a printer **Developer response:** Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details to assist you. ### 1/5 — Error in the app *2022-08-28, version 4.4.24* The App doesn’t work, and it keeps logging me out. I suggest they fix it, please ### 1/5 — Camera Access is mandatory Now $ *2022-08-06, version 4.4.23* I update to new app it doesn’t work without Camera Access. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-04-29, version 4.5.30* Takes a months to update your personal info. RUN FROM THIS BANK!!! ### 1/5 — بحاجة الى مراجعة شاملة *2025-03-16, version 4.5.15* من المؤسف تطبيق يحدث مرة بعد مرة ولا يوجد تحسن ملحوظ او الأخذ بملاحظات العملاء وعلى سبيل المثال في التطبيق يمكن لك زيادة أو نقصان مبلغ التحويل ولكنه فقط ينقص ولا يمكن زيادة المبلغ كذلك عدم القدرة على إلغاء المستفيدين وهذا امر جعل القائمة تطول واصبحت تربك العميل خصوصاً عدم الحاجة لبعضهم ونريد إزالتهم ونفس الشيء لخدمات دفع الفواتير ك ديوا واتصالات حيث لايمكن ازالة البعض لعدم الحاجة الحقيقة انتم لاتتجاوبون مطلقا ً مع الكثير من المتطلبات فهل هذا دليل عجز ام عدم اهتمام ### 1/5 — Scam or Robbery Bank *2024-07-21* If you’re thinking to open DIB account please read my honest review carefully. I’ve been using DIB for a long time and on 19th July 2024 I came to know that DIB is a scam and deducted money from a lot of customers for no reason, for me they deducted 400 AED which has already deducted on 13th June 2024. ### 1/5 — انتقاد بنك دبي الإسلامي: خدمات ضعيفة وأداء غير مرضي *2024-06-28, version 4.5.8* بنك دبي الإسلامي يواجه انتقادات متزايدة بسبب تدني مستوى خدماته وضعف أدائه العام. يعاني العملاء من تأخيرات طويلة في معالجة الطلبات، سواء كانت فتح حسابات جديدة أو التعامل مع الاستفسارات المالية. البنية التحتية التقنية للبنك تبدو قديمة وغير متوافقة مع الاحتياجات الحديثة، مما يزيد من تعقيد العمليات البنكية اليومية. كما أن خدمة العملاء تعاني من نقص في الاحترافية والكفاءة، حيث يشتكي العديد من العملاء من عدم تلقيهم الاستجابات اللازمة لمشاكلهم. هذا النقص في الاهتمام بالتفاصيل والالتزام بالجودة يجعل بنك دبي الإسلامي يبدو غير قادر على تلبية توقعات عملائه أو مواكبة المنافسة في السوق المصرفية الحديثة. من الضروري أن يقوم بنك دبي الإسلامي بإعادة تقييم استراتيجياته وتحسين خدماته لتلبية احتياجات عملائه بشكل أفضل. تحسين البنية التحتية التقنية وتدريب موظفي خدمة العملاء على تقديم خدمات أكثر فعالية يمكن أن يكون بداية جيدة نحو استعادة ثقة العملاء وتحقيق رضاهم. ### 1/5 — 4 DAYS EID MAINTENANCE *2024-06-19, version 4.5.8* 4 DAYS EID MAINTENANCE You can’t even send money or open the app First time i see this special ### 1/5 — tstanding Services Overshadowed by Poor Software Management** *2024-06-16* Despite its reputation for exceptional services, Dubai Islamic Bank falls short in crucial areas of software management. Their repeated failure to deliver timely updates, particularly during high-demand periods like holidays, reveals significant shortcomings in their operational efficiency. This negligence not only inconveniences customers but also undermines the bank’s credibility and trustworthiness. Such persistent issues suggest a deeper systemic failure within the bank's IT department, calling into question their ability to maintain a reliable and customer-centric banking experience. **Developer response:** Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details to assist you. ### 1/5 — Blocked in Belarus *2024-04-02, version 4.5.4* I am overseas and can’t login to pay my credit card. What’s the point of blocking the app in certain countries that UAE has multiple flights per day to. ### 1/5 — Credit card block *2024-02-20* Walah not good customer service so many times I contact them to unblock my card but nothing at all even just to contact customer service is too much drama even one star it’s more for them **Developer response:** Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details and transaction reference number details to assist you. ### 1/5 — Predatory marketing *2024-02-19, version 4.5.4* I’ve not been a DIB customer for over 10 years and I’ve tried to opt out of your marketing for years. Very poor marketing practice. Please stop spamming me. ### 1/5 — Poor service *2024-02-16, version 4.5.4* Under no circumstance use this bank, very bad service, if you are outside of country and need any help their response is . ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-06-28* Good bank and easy to open account ### 5/5 — Nawaz *2026-04-08, version 4.5.30* Had a good experience ### 5/5 — Easy *2025-11-08, version 4.5.21* Just opened savings account using DIB ALT app, so easy and smart. Hope it goes as well as it started. Hope someone pays my loan off :) ### 5/5 — Very nice service *2025-08-14, version 4.5.18* Thankfully ### 5/5 — Rate *2024-09-30, version 4.5.9* Very fast and easy to create ### 5/5 — DIB *2022-07-13* An easy n useful app through access ### 5/5 — DIB Mobile App issue *2021-12-30* Now it is working perfectly , I had to delete the app and rest all settings then re-download it from the App Store . **Developer response:** Dear Customer, We regret to hear this. Please write to us at contactus@dib.ae with your contact details to assist you. ### 5/5 — App access *2021-11-11* I love the App !!! And Iam a DIB customer however Iam overseas now ,iam unable to acces because I don’t have uae number , please help! **Developer response:** Thank you for your feedback. Please write to us at contactus@dib.ae with your contact details to assist you. ### 5/5 — لا يعمل تحديث ابل الجديد. ios 14 *2020-09-19, version 4.4.7* لا يعمل تحديث ابل الجديد. ios 14 ### 5/5 — Hassle free *2020-01-29* No more question they gave it all what you need. Keep it up! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*