# DiBella's Subs — user reviews > 153 indexed App Store user reviews of DiBella's Subs by DiBellas Old Fashioned Submarines Inc, rated 4.73/5 from 3,540 ratings. - Source: https://appshunter.io/ios/app/dibellas-subs/id1414300935/reviews - App overview in markdown: https://appshunter.io/ios/app/dibellas-subs/id1414300935.md - Rating breakdown: 5★ 2,288 · 4★ 172 · 3★ 51 · 2★ 35 · 1★ 96 ## What do users think of DiBella's Subs? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Rewards program - 👍 Great food quality **Cons** - 🐛 App crashes and glitches - 🔑 Login and account issues - 🔧 Difficult to navigate and customize orders - 💳 Payment and coupon problems **Commonly reported bugs** - Unable to sign in or create account - Order customization resets unexpectedly - Coupons and rewards not applying properly **Most requested features** - Bring back old app version - Improve rewards tracking and redemption - Add Apple Pay and Google Pay options - Better integration with in-store experience ## Newest reviews (14 of 153) ### 4/5 — New app *2026-06-30, version 7.4.7* New app is easier and not as clunky, thank you! ### 3/5 — Apple Pay *2026-04-20, version 7.4.3* Need Apple pay ### 3/5 — No Apple Pay?? *2026-02-20, version 7.3.1* Please get Apple Pay as a payment option ### 3/5 — Subs great, app less so *2026-02-03, version 7.3.1* I think I’ve had a problem every time I’ve used this app. ### 4/5 — No Apple Pay? *2026-02-02, version 7.3.1* Just updated the app, but it didn’t prompt me to pay with Apple Pay. Had to manually enter the card I wanted to use. Not convenient. ### 2/5 — Another version that doesn’t get it right *2026-01-26, version 7.3.0* Love their subs…don’t love their apps. This version doesn’t seem to get reordering right. ### 2/5 — Best subs, WORST App *2025-12-11, version 7.2.0* Truly beat subs around. However, the app NEVER applies coupons. Always have to show the store and they say most people have coupon issues on-line. Omg, fix it corporate! ### 4/5 — Reset Password Not Working *2025-11-02, version 7.2.0* Every time I send an email to reset the password it never arrives. It’s not anywhere to be found. I’m on IOS. UPDATE….. Turns out it was being sent to my promotions folder in Gmail. What an odd place to go. ### 1/5 — Always so glitchy *2025-11-01, version 7.2.0* Impossible to order everything time I try ### 1/5 — The worst *2025-10-17, version 7.2.0* Hands-down, the worst app I’ve ever used ever in life. Please get a new one. I love Ella’s but I hate ordering this way and I’ve changed my mind so many times because of the trouble it gives me. ### 3/5 — Payment *2025-09-13, version 7.2.0* Need Apple Pay don’t like typing card in ### 1/5 — Disappointed *2025-09-09, version 7.2.0* I signed up for the app because it said I would get a free 5 inch sub but after creating an account there was no free sub in my rewards ### 1/5 — FIRE YOUR WEB DEVELOPER! *2025-08-17, version 7.1.1* First you couldn’t even enter a credit card number at checkout and you couldn’t place an order. That got fixed, but when I tried to place an order this evening the app AND the website became unresponsive. After it “fixed” itself the promo code I was trying to use went from “applied” to “in use on another transaction.” Now I can’t order at all because the store stopped taking online orders while I was trying to get my promo code to work, and if I try to use the promo code in-store it just doesn’t work. Whoever set up DiBella’s online infrastructure needs to find a new career ASAP. ### 1/5 — Modernize your app *2025-08-02, version 7.1.1* What year is this 2010? Selecting food and customizing works just okay. But where it gets really frustrating is 1) trying to setup an account. Wouldn’t display the store less than 3 miles from my home, but listed all the others within my city. and 2) no option to use Apple Pay. Or when adding a card for payment the app won’t interface with saved cards on phone. Everything has to be typed in. ## Most critical reviews (10 lowest-rated) ### 1/5 — New app is poor *2026-05-27, version 7.4.7* Went to order, had item in cart and checked out and it said something about an update then was asked for multiple OTPs and then after reentering my info was taken back to the homepage. Unsure if order was placed. After checking saw that it was not ordered, still in cart even though I got forced into this workflow by checking out so I went to check out (again) it defaulted to a scheduled time which I changed to asap but it now insisted on 11:15 time regardless, which was 21 minutes from current time (was 10 minutes before being forced through the workflow and all the new information) my. Got to store and they had it “scheduled” not asap so using the app to get a jump on waiting there was useless. Waited anyway. Poor experience overall. If you are going to update an app do the hard work and get the info copied behind the scenes and spend time on the workflow use cases ### 1/5 — Cant use applepay *2026-05-05, version 7.4.5* Absolutely trash cant check out with applepay kept getting a basket owner error. Just not worth the hassle deleted my account. Will be faster and more efficient to call the order in or just go in. The frustration with this app and the new sign in with this new olo just not worth it. ### 1/5 — Gift Card Issues *2026-05-03, version 7.4.5* My card was removed and will not reload. ### 1/5 — Used to work, new login hangs *2026-04-06, version 7.4.1* This app used to work fine before the new (and pointless) login via Olo. Now it just hangs. For crying out loud, I was already logged in and had a sub and a cookie I was excited to order in my cart and then the app auto-logged me out in favor of the broken new Olo login and now I will be getting dinner elsewhere. Guys, I am a software dev too, you MUST test before you release. The bar for sw development has simply gotten too low. Be better! (That is not just the devs of this app, at least a dozen formerly functional apps have fallen off a quality cliff lately, but somebody needs to tell “the community” that you are making us all look bad. Stop it!) Love the food though. ### 1/5 — Awful *2026-04-02, version 7.4.1* I HATE this app. It takes me 20 minutes of figuring out how to log back in and another 20 once I’m in to get the damn thing to work, that’s IF (and that’s a BIG IF) it does. I would much rather go back to just doing the online order via Google than waste my time with this garbage app. If I sound mad, I am…. I love DiBellas subs but this app literally drives me to order from other places, ANY other place. ### 1/5 — Genuinely Awful App *2026-03-26, version 7.4.1* Love the food, which is why I wish it wasn’t such an awful experience to order it for pickup. App used to be fine, but ever since the update it has become borderline unusable. Constantly making me sign into new accounts, making me lose points and put in new payment information. Not to mention that for some reason despite all these updates, there’s no Apple Pay functionality, which should be a given in 2026. Whoever designed this app is scamming the company and should never touch UI design work again. ### 1/5 — Lost critical feature in last update *2026-03-18, version 7.3.1* Bring back the ability to reorder! ### 1/5 — STOP changing app *2026-02-22, version 7.3.1* If you had any idea of the number of orders you’ve lost by changing the app. I’ve registered at least three different times, the first time was user ID and PW. Then it was via Apple. Now, you’ve updated your loyalty program (again) and I have to re-register. And for whatever reason you don’t automatically store the credentials in google or my Apple passwords so half the time I have to reset. I’m doing this ONE LAST TIME. I get it, the app needs updated, but you don’t have to screw up the log in every time. If you bounce me again I’ll be getting Jersey Mikes or Jimmy John’s going forward. ### 1/5 — Reorder function broken *2026-01-28, version 7.3.0* Reorder only added the defaults for the sandwich, not what was actually in my previous order, so I would up with a sandwich with the wrong bread, no mayo, lettuce, oil, etc. This needs to be fixed. ### 1/5 — Useless *2025-11-14, version 7.2.0* Who is the window licker that created this app. Totally useless and unusable….fire them. ## Most praised reviews (10 highest-rated) ### 5/5 — Not a regular sub shop *2026-03-04, version 7.3.1* The rolls are great, especially the everything roll. Not fine dining, but much more cozy and delicious than Subway, Mike’s, or whatever. The sides are a bit generic. I wish they would offer more house made options. ### 5/5 — Must have *2026-02-03, version 7.3.1* Best cheesesteak sub EVER! ### 5/5 — Club *2026-01-09, version 7.3.0* I am unable to sign up via the website. ### 5/5 — Best Subs Period *2025-10-22, version 7.2.0* Best Subs Period ### 5/5 — Blue Ash *2025-10-04, version 7.2.0* The most awesome subs!! And everyone is SO friendly!! ### 5/5 — Awesome Food *2025-09-21, version 7.2.0* Great app functionality and great food quality. ### 5/5 — Employee Customer Service *2025-05-01, version 6.11.0* Counter Employee, Jackie, is always welcoming, helpful & friendly. The subs are great too 🙂 ### 5/5 — Best Subs Around *2025-01-17, version 6.11.0* Some of the best subs around, especially by a chain. Also, the app works well and the point system and rewards seem to be fair! ### 5/5 — Best nap *2024-10-30, version 6.10.1* When I wake up to Dibellas sandwich from a nice nap let me tell you the most amazing sandwich I’ve ever had and I’ve had ALOT of sandwiches ### 5/5 — New updated app is terrible! *2024-09-07, version 2.2.2* First….I couldn’t see any locations. So I deleted app and reinstalled. It appeared that all was well….I created my first sub order and tried to add it to the cart….NOPE, all I got was an error message. Please fix this soon as it WAS a handy and useful tool to order our food. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*