# Dick Smith Shopping Australia — user reviews > 14 indexed App Store user reviews of Dick Smith Shopping Australia by KOGAN.COM PTY LTD, rated 4.64/5 from 388 ratings. - Source: https://appshunter.io/ios/app/dick-smith-shopping-australia/id6621189896/reviews - App overview in markdown: https://appshunter.io/ios/app/dick-smith-shopping-australia/id6621189896.md - Rating breakdown: 5★ 301 · 4★ 42 · 3★ 12 · 2★ 1 · 1★ 17 ## Most critical reviews (10 lowest-rated) ### 1/5 — Login *2026-06-28* Login is clunky Keeps asking for email, again and again, poor design. Don’t bother. ### 1/5 — Scam *2025-12-26* They sign you up for a paid membership without you knowing. Beware of the yearly charge that will start coming out of your account a week or so after your purchase. Your card details will be saved. ### 1/5 — LG remote control *2025-12-08* The item I received is faulty, and I have been unable to reach customer support through the app despite several attempts. I haven’t even been able to get an invoice, it keeps saying “Pending”. Customer care is non existent. ### 1/5 — Scammers *2025-07-15* The worst app I have ever encountered, I bought a product which doesn’t match the description and other product was not even the size so I wanted to return but there was no means of contacting the supplier or an easy way to return. I tried every possible way but no answer. Even Temu has better way of returning products. And it deduct money from my account without my permission. **Developer response:** Hi there, thanks for sharing your feedback with us. This definitely doesn't sound like our intended customer experience - please contact our Customer Care team (tap 'Account', then 'Contact Customer Care') and we'll be more than happy to help! ### 1/5 — Postal carrier *2025-07-14* No postal carrier information . Could not find ????. Will parcel be registered or just a drop off. Concerns of security is low **Developer response:** Hi there, thanks for getting in touch. If you are still waiting on your order, please send your order information and contact details to app-feedback@kogan.com.au and we'll be sure to look into this on your behalf. ### 1/5 — Sent the wrong phone TWICE!! *2025-06-09* My dad ordered the iPhone 14 Pro in deep purple with 128gb of storage for me. When it arrived it was an iPhone 14 but we paid the price of the 14 pro so we sent the 14 back out and the new phone arrived on what should’ve been the iPhone 14 Pro but was instead another iPhone 14. Seriously?! Is it that hard to do your job properly. Terrible service and very disappointing. 😡 P.S they also charged us an extra $129 for no reason. **Developer response:** Hi there, thanks for sharing your feedback with us. This definitely doesn't sound like our intended customer experience - would you be able to send an email to app-feedback@kogan.com.au with the details of your order and existing cases with our Customer Care team? We'd like the opportunity to investigate this further on your behalf. ### 1/5 — Mick *2025-05-04* Online order kept reverting to old address. Hours of my life and $30 lost. **Developer response:** Hi there, thanks for sharing your feedback with us. This definitely doesn't sound like our intended customer experience - please contact our Customer Care team (tap 'Account', then 'Contact Customer Care') and we'll be more than happy to help! ### 1/5 — App went round in circles *2025-03-15* Had to enter my PayPal details 5 times before it directed me to the actual payment button **Developer response:** Hi there, thank you for your feedback. I do apologise for the inconvenience caused. We can confirm our team has now rectified the issue - please update the app to the latest version! Should the issue persist, feel free to email us at app-feedback@kogan.com.au and we'll be more than happy to further assist. ### 3/5 — Great fun to shop *2026-03-25* Always simple way to shop ### 3/5 — Sunny mood tablets *2026-02-20* Good product so far, husband felt it was helping a bit after his first bottle. Biggest problem takes way too long to receive once ordered. 4 weeks total before received. Not good enough, especially coming from NSW and we live in WA. Not dispatched until a week after order placed, then 3 weeks total before receiving. Place order beginning of February still waiting. Husband has been out for 2 weeks, which has broken the cycle of them constantly doing their job. Had to place another order today 2 bottles which puts you in financial strain, to make sure they arrive before he runs out. The process needs to be a lot quicker. Not very efficient. ## Most praised reviews (4 highest-rated) ### 5/5 — Awesome site *2026-04-04* If you can’t find something, chances are Dick Smith has it. I have used Dick Smith lots of times and I recommend them to friends. ### 5/5 — Better then kogan *2026-02-17* Underrated ### 5/5 — Shopping *2025-07-06* Great deals **Developer response:** Hi there, thanks for taking the time to leave your positive review! We hope you continue to enjoy shopping with us. ### 3/5 — $5 off first purchase on app????? *2025-11-16* Sorry to give a negative review with my first app purchase but the check out process did not allow me to put a promo code in before confirming the payment…so disappointing! **Developer response:** Hi there, the discount code APPLOVE can be entered when viewing your cart. If you aren't able to enter the discount code, you may be ineligible for the discount. If you believe you should be eligible, simply get in touch with our Customer Care team (tap 'Account', then 'Contact Customer Care') and we'll be happy to look into it further for you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*