# DiDi China: Ride Hailing — user reviews > 1,010 indexed App Store user reviews of DiDi China by 滴滴出行(北京)网络平台技术有限公司, rated 3.70/5 from 1,184 ratings. - Source: https://appshunter.io/ios/app/didi-china-ride-hailing/id554499054/reviews - App overview in markdown: https://appshunter.io/ios/app/didi-china-ride-hailing/id554499054.md - Rating breakdown: 5★ 753 · 4★ 35 · 3★ 29 · 2★ 30 · 1★ 337 ## What do users think of DiDi China? Overall sentiment: negative **Pros** - 🚀 Convenient and fast - 👍 Good service - 💰 Affordable prices - 🌐 Works well for foreigners **Cons** - 🐛 Buggy and unreliable - 🔍 Poor navigation and location accuracy - 💬 Language barrier and communication issues - 🤑 Overcharging and price discrimination - 🔒 Privacy and security concerns - 🚕 Unreliable and unprofessional drivers **Commonly reported bugs** - App crashes and freezes - Payment issues and failed transactions - Incorrect ride estimates and pricing - Inability to use foreign payment methods **Most requested features** - Add ability to select destination on map - Improve English language support - Enhance driver screening and training - Provide better customer service and support ## Newest reviews (20 of 1,010) ### 2/5 — Avoid the Taxis! *2026-08-22* Be aware that the taxis are able to scam you and the platform knows about it and will do nothing about it. I reached customer support several times and they just didn’t care! ### 3/5 — 莫名其妙的行程 *2026-08-07* 已经有了一段行程，即将到站，突然出现另外的行程，什么情况？ 误触这么容易吗？ 这个需要改一下 ### 1/5 — young *2026-06-19, version 8.0.1* 本身就比别的平台贵 结果还打电话推销优惠券 打电话就算了还玩文字游戏 说是6折结果最高减10元 ### 1/5 — 你们是脑子有问题吗把暗黑模式改掉 *2026-06-15, version 8.0.1* 8.0.0还不容易适配暗黑模式了 现在又改回去 ### 1/5 — Не возможно оплатить в Китае с карты РСХБ *2026-06-13* 13.06.2026 Карту подгружает, оплатить не дает. Поддержка сообщила что РСХБ юнионпей не принимается ### 1/5 — 顺风车和平台都特别差 *2026-06-11, version 8.0.0* 司机约定时间不出现，到了时间需要赶高铁时间，你着急了滴滴就给你推高价车 ### 1/5 — 定位问题 *2026-06-11, version 8.0.0* 这个滴滴的定位不准，用着也卡，非常糟糕的app ### 1/5 — 收取的费用不提供对应的发票 *2026-06-06, version 7.2.17* 打车从首都机场会天津。平台多收了60元高速费和30元停车费，但是不提供对应的发票。这个让人很疑惑。既然平台能收费就应该提供对应的发票，如果提供不了就不该收费。不然就是平台乱收费，或者偷税漏税。 ### 1/5 — 优惠与实际不符 *2026-06-04, version 7.2.16* 本来打车去程用的其他软件只要36，在搭车的过程中收到短信有个优惠10元的券，就下载了APP，返程用的滴滴APP，结果算上优惠的10元还要42多点，那你就是还收了我你APP打广告的费用，垃圾玩意。卸载了，再次打车我用其他软件 ### 1/5 — 顺风车联系不上 *2026-05-31, version 7.2.16* 我们需要去赶高铁 提前3个小时联系了顺风车 到时候车主联系不上 滴滴故意派单极其高价 是原来的2.5倍 投诉没有用 ### 1/5 — 差👎 *2026-05-27, version 7.2.14* 客服都是什么？等待40分钟没人应答，始终显示排队第一名？遇到紧急事情第一时间客服都联系不到？太差了！ ### 1/5 — Overcharging *2026-05-26, version 7.2.14* Charged 50 yuan instead of 8 ### 1/5 — 滴滴租车-与商家共同侵害顾客权益的企业 *2026-05-24* 在滴滴租车广告的引导下，第一次使用滴滴租车，在远期租了一辆奔驰A型车，价格蛮优惠的，没想到第二天商家就来电话了，找借口说公司哪时候已经不在哪个点营业了，让我取消预定，我告知如果要取消，请让滴滴联系我，然后对方编了个短信莫名的短信，说我没有通过安全审核，其实我也能猜出他们为什么让我取消预定，只因为我预约的时段是他们旺季，而他们的价格没有及时做修正，此事我后续及时与滴滴租车客服联系，奇葩的是他们客服竟然也说我没有通过安全审核，我说你拿出证据吧，有证据我立马取消，但稚嫩的客服又不知道说什么好，我让他汇报他们领导，再给我回复，然而他们由此就没音信了，一周后我在支付宝后台向支付宝反馈（因为我在支付宝界面进入他们APP的），这下他们来电话了，然后又给出了不按规则处理的方案，说陪100了事，我告知他们，作为一家第三方平台的租车公司，你最起码是中立位置来处理问题，如果你站在商家角度维护商家利益，那么消费者自然会用脚投票，消费者不会找一个平台在遇到权益受侵害时，平台站在客户对立面与客户斗争，这样的平台是不会有机会发展的，此时最终以消费者权益受侵的结局了结，同时我也取消了在他们平台上另一个七天用车订单，如果有滴滴租车领导看到这个评价，希望公司层面上引起重视，如果以这种理念来发展这个新项目，哪这平台是没有机会像滴滴出行这么成功的，只有与消费者站在一起，维护他们的合法权益，滴滴租车才有机会赢得发展机遇！ ### 1/5 — Ich wurde in Hong Kong um 12€ betrogen daher 0sterne *2026-05-22* Ich habe in Hong Kong ein Didi Bestellt das dann eine Nachricht geschickt hat mehr als einen Kilometer vom vereinbarten Standort und ich hatte einen 3 Minuten Zeitraum um es zu schaffen da ich leider kein olympischer Sprinter bin wurde das Geld dann einfach gestohlen obwohl die Fahrt gecancelt wurde ### 1/5 — The app used to be better *2026-05-06* The app was alright, now it will always route you a longer way so they can charge you more. If you want to charge me more than charge me more but get me there as quickly as possible. Bunch of crooks. ### 1/5 — Absolute scam *2026-05-03* Ordered a ride, the app said 21yen, within 10 seconds it says ride accepted, taxi turns up and takes me back to hotel, later that night it says I owe 73yen, I can’t order another ride till it’s paid and I’m with my family so I pay it and then speak to customer service who say that when I selected economy ride there were none available so the app selected taxi which is 3.5 times more expensive, so now I have to flag it as a fraudulent transaction with Visa as Didi won’t issue a refund, beware it’s a complete scam! ### 1/5 — 烂！！！ *2026-04-28, version 7.2.13* 用过的最差的软件 ### 4/5 — No option to pay cash *2026-04-27* I could not connect my credit card in the app so I had to pay driver by cash but now in the app it still shows that I have not paid the fare ! Can you let me know solution on this ? ### 1/5 — 完全不检查车况的 *2026-04-25, version 7.2.12* 你妈安全带坏的车居然能上路接客的？ ### 1/5 — Very bad support *2026-04-25* Respond more than day, all that time cannot order new taxi ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-08-30* Apparently i didn’t pay my fare so i tried and the app wouldn’t let me. It was buggy and chunky and wouldn’t process the payment. I had to go through alipay to bypass this issue. This could have really screwed me ### 1/5 — Notifications *2026-08-15, version 8.0.9* This app has much of Ads to notifications but I can’t change it settings in apps ### 1/5 — 差评 *2026-08-09, version 8.0.6* 我打的独享，司机私自接货拉拉的单子，绕远路，占用了我半个多小时的时间，导致我迟到。我向其表达不满，并表明我有急事需要赶路，司机便路怒症发作一路狂按喇叭疯狂加速飙车。现在越想越气，因此写下这条差评。 ### 1/5 — 滴滴反馈超级慢 *2026-08-03* 看出来已经不在乎用户了 ### 1/5 — 没有人工客服，全程按键 *2026-07-28, version 8.0.6* 有问题根本找不到客服 ### 1/5 — Katastrophale App *2026-07-18* Bedienung der app ist katastrophal. Noch nie ne schlimmere app benutzt ### 1/5 — 手机客服排队是假的，永远排不到我 *2026-07-13, version 8.0.4* 优惠券是假的买了不能用，手机客服排队是假的，永远排不到我 ### 1/5 — 滴滴你早晚要完犊子 *2026-07-10, version 8.0.4* 大晚上的司机跨平台接单，违规绕路，不走指定路线，我在车上投诉安全电话根本没人接听，客服电话根本打不通，遇到点危险情况乘客只能自求多福了 ### 1/5 — 坑 *2026-07-06, version 8.0.2* 很坑的平台 ### 1/5 — 客服就是垃圾 *2026-06-29* 我小孩在中国打车 过路费自己现金交的， 结果司机再系统上又扣了一笔， 找客服， 全部是自动选项 根本没有人工处理， 而自动选项有没有这一项， 整个系统就像一个庞大而又漏洞百出的的机器在吸血 My kid was taking a ride-hailing car in China and paid the toll fee in cash. But then the driver charged it again through the app. I tried to contact customer service, but it was all automated options with no human support at all—and that scenario wasn’t even one of the options. The whole system is like a huge, leaky machine sucking money out of people. ## Most praised reviews (10 highest-rated) ### 5/5 — Amélioration *2026-04-07* C’est dommage qu’il n’y a pas de langue français , car l’anglais est le chinois n’est pas dans mes cordes aha , sinon belle application ☺️ ### 5/5 — 請教一下 *2025-06-21, version 7.0.18* 請問我為何出現的是英文版 ### 5/5 — Best app *2025-03-06* Used only thing is make payment cash too for international passengers ### 5/5 — Best service *2025-02-24* Special for tourist best best best thanks Didi you save my life in china ### 5/5 — nice *2025-01-17* アプリの反応がとにかく早い！注文が届くのもスムーズだし、ナビもサクサク動くので、待機時間が少なくてストレスフリーで仕事ができる。ちょっと焦りやすいタイプだけど、このアプリのおかげで無駄に時間を使うことがなくて、効率よく稼げている感じ、これからも愛用し続けます。 ### 5/5 — 好 *2024-11-25, version 6.9.14* 服务很棒 ### 5/5 — So thankful *2024-11-09* Just returned from China. This app makes travel in China so easy and joyful. Very thankful to Didi. I used my Alipay account with a USA based credit card. Worked every single time. ### 5/5 — Not Working *2024-10-18* I used this App in Shanghai last month but unfortunately it is not working anymore in Guangzhou during Canton fair Every time I tried to login, it denies by saying lot of attempts. Please suggest and intervene into it ### 5/5 — Always use the premier one *2024-09-30, version 6.9.6* Using didi in the alipay app , its better use the premier one even though its more expensive , but the car and the driver attitude is much more better , the cheap one almost all of it has the smoke smell and the attitude its not nice … the premier one mostly clean , good car and no smoke smell , and neat driver .. ### 5/5 — 垃圾公司 *2024-08-20, version 6.9.0* 投诉建议不好找，乱收费，店大欺客，祝您早日倒闭！ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*