# Digi Yatra — user reviews > 96 indexed App Store user reviews of Digi Yatra by Digi Yatra Foundation, rated 3.50/5 from 156 ratings. - Source: https://appshunter.io/ios/app/digi-yatra/id6479873321/reviews - App overview in markdown: https://appshunter.io/ios/app/digi-yatra/id6479873321.md - Rating breakdown: 5★ 85 · 4★ 9 · 3★ 7 · 2★ 2 · 1★ 53 ## What do users think of Digi Yatra? Overall sentiment: negative **Pros** - 🚀 Seamless airport security experience with electronic gates - ✈️ Paperless check-in functionality - 🎯 Quick and hassle-free boarding process - 📱 Smooth registration with DigiLocker integration - 👥 Helpful customer support team available **Cons** - 🚫 Only accepts Indian phone numbers for registration - 🐛 App crashes and fails to load on multiple devices - 🔐 Requires Aadhar Card only, no alternative ID options - ❌ Non-functional QR code scanning for boarding passes - 🔒 Security concerns regarding identity data upload - 📵 OTP delivery issues and notification problems - 🍎 Compatibility issues with iPhone devices - ⚠️ 'Forbidden' error messages during login - 📸 Selfie verification failing repeatedly - 🔄 App resets during multi-step registration process **Commonly reported bugs** - App won't load past registration screen - Phone number input field stuck or non-functional - OTP not received or displayed automatically - Boarding pass upload functionality broken - QR code scanner not working - App freezes when retrieving OTP from messages - Aadhar number field resets when moving to next step - Selfie verification not validating photos - Login returns 'Forbidden' error - App incompatible with iOS 17 and iPhone 15/16 Pro - Blank screen after boarding pass addition - Registration spinner loops indefinitely - Internet connection error despite working connection - Captcha too faint and difficult to read - Cannot paste Aadhar number, manual input resets **Most requested features** - Support for international/non-Indian phone numbers - Alternative ID verification methods (passport, government IDs) - Email-based registration option - Cab and hotel booking features - Support for OCI card holders - Women-specific security features - Better UI/UX design improvements ## Newest reviews (12 of 96) ### 2/5 — Poor ui ix *2026-04-16, version 4.2.14* Fire the team responsible for the ui and ux ### 2/5 — Terminal information and frequent flyer info *2026-01-24* Hi, once a person has processed his boarding card on DigiYatra, it partially defeats the purpose if one to go back to the boarding card in email or airline app to check terminal number. Moreover , at boarding gate, airlines give priority to frequent flyers, but again for that one has to pull out the boarding card from email or app to show this to them. This is quite bothersome. Experience will become so much superior if terminal number and frequency flyer category is visible too. **Developer response:** Dear Mr Rajesh, we understand your concern and are addressing it on priority. We request you to share your concern at customercare@digiyatrafoundation.com so that our team can look into it and assist you. Team DYF. ### 2/5 — Frustrating. It If I expect that from jobs worth *2025-12-06, version 4.2.9* I’ve tried downloading my id ie pic of face TWENTY times and keeps coming back about not being live????? How the hell do I prove I’m alive? ### 4/5 — I need to support *2025-11-12* Last few days I am trying to login page when I typing to enter my mobile number. It’s not entering. I don’t know why it is not supporting to enter my mobile number. It’s a completely struck that the same position so I am multiple times. I reinstall the app, but still same showing same error check it and rectify this one thank you. **Developer response:** Dear Venu, we understand you're unable to enter your mobile number on the login screen. To help us assist you further, please share the details of the issue along with a screenshot at customercare@digiyatrafoundation.com. Our team will look into it promptly. Team DYF ### 1/5 — Does not work for UK travellers *2025-11-10, version 4.2.9* I’m a traveller from UK and the app doesn’t seem to allow me to use my UK telephone number. What a waste to my time. Should alert the users of this limitation. ☹️ ### 1/5 — Another painful implementation *2025-11-10, version 4.2.9* Can’t be used without an Indian phone number. ### 1/5 — Cannot input phone to start the app *2025-11-02, version 4.2.8* Please fix it ### 1/5 — Only accept Indian phone number *2025-10-25, version 4.2.8* Should give flexibility to use email address. We travel with international numbers but cant register it. ### 1/5 — International travelers *2025-10-09, version 4.2.7* Appreciate if this app can be updated for international travelers. Whilst this app is fantastic for domestic travelers, certainly 5 stars, support for international travelers is nonexistent, hence 1 star. ### 2/5 — Logging Out Issue *2025-10-09* The concept and convenience of Digi Yatra are excellent, but there’s one very frustrating issue…. the app automatically logs out if it’s idle for a few days (not sure exactly how many). Every time this happens, we have to go through the entire login and setup process again, which is quite annoying and time-consuming. Please fix this issue or provide an option to stay logged in for longer periods. It would make the experience much smoother for frequent travelers. **Developer response:** Dear Pankaj, thank you for sharing your detailed feedback. We have noted your feedback and shared it with our team for review. We’re continually working to enhance the user experience, and your input is invaluable in this process. If you have any queries, kindly share with us at customercare@digiyatrafoundation.com. Our team will assist you. Team DYF ### 1/5 — Doesn't work *2025-10-01, version 4.2.6* Was told to download but only works with Indian sims ### 1/5 — Selfie verification failing *2025-08-31, version 4.2.5* Tried so many times with different indoor and outdoor lighting , the app just doesn’t validate my picture from iPhone pro max 15. ## Most critical reviews (10 lowest-rated) ### 1/5 — This App Don’t support PDF or Image files *2026-05-02* I am trying to upload my flight journey Boarding Pass files. While uploading name validation failed. Not sure what’s wrong with this application. Also this app is not secure what I feel since the team or founders are collecting our personal data and they are not helping us. Not sure how this app going to be decide our journey . Such a bad experience I am having with this application. Expecting an alternative app should come and become competition for this . Hope someone will develop the same and help end users like me **Developer response:** Dear Sunny, we understand your concern regarding the “Name Validation Failed” issue and your overall experience. This error usually occurs due to a mismatch between the name on the boarding pass and Aadhaar details. Please share your details at customercare@digiyatrafoundation.com so we can assist further. Your feedback on the app experience and data security has been noted and will be reviewed by the concerned team. Team DYF ### 1/5 — Same standards as other govt apps *2026-04-11* Doesn’t even login, how can people design such kind of apps, in this AI world you need to be exceptionally skewed up to design such an app. Worst app as always. **Developer response:** Dear User, we understand your concern regarding the login issue. Please share your concern in detail along with a screenshot of the error at customercare@digiyatrafoundation.com so our team can review and assist you further. Team DYF ### 1/5 — Doesn’t register foreign numbers *2026-03-28, version 4.2.14* This app, although touts as being user friendly doesn’t really work for foreign telephone numbers. The first step of entering the telephone number itself has been a bad experience as it doesn’t change the country code at all. I am not sure why this should be such a big issue when similar systems work very well in other countries. As far as OTP is concerned, almost all Indian govt systems fail to deliver. ### 1/5 — Only works with India mobile numbers *2026-02-16, version 4.2.13* I got a notification from indigo to use this app for paperless check in. It doesn’t help if we have an international number because it only works with Indian mobile numbers. A lot of international travellers do use these airlines as well and would be useful to us also. ### 1/5 — App opening *2026-01-22, version 4.2.11* Just now installed the app like 5 to 7 times but the user interface is not opening at all worst experience ever. I’m writing this review because it is not a small game app or something it is a big platform to the public. Hope to solve it ASAP. ### 1/5 — Only for Indian numbers *2026-01-21, version 4.2.11* Can’t log in with international number. This should have been mentioned when Indigo requested us to download the app. I don’t own an Indian number so had to give up and delete the app. ### 1/5 — Useless *2025-12-23, version 4.2.9* Sent this to download by Indigo but only accepts Indian mobile numbers. Useless for international travellers. ### 1/5 — Crashed on my phone *2025-12-13* App not working , uninstalled and installed a few times **Developer response:** Dear User, to assist you better, we request you to share your detailed concern along with a screenshot of the error at customercare@digiyatrafoundation.com. This will help our team review and resolve the issue effectively. Team DYF ### 1/5 — Not working for me *2025-12-08, version 4.2.9* Stuck at page where I need to put my phone number ### 1/5 — Not usable with non Indian phone numbers *2025-11-15, version 4.2.9* Cannot change international dialling prefix from India, so failed at first step ## Most praised reviews (10 highest-rated) ### 5/5 — Name Validation Failure *2026-08-18* Hello Team, At times, adding my boarding pass to Digi Yatra fails because my name on Aadhaar is "Sandilyan V" while it appears as "Sandilyan Venkatesh" on the boarding pass. I request you to consider adding the option to use a passport as an alternative ID. Also, once the journey is completed, the boarding details should automatically move to Past Trips. **Developer response:** Dear Sandilyan, thank you for your detailed feedback. We have noted your suggestions and will share them with the relevant team for review. Team DYF. ### 5/5 — Comprehensive. Works *2026-07-31* Love the app. Integrations with airline app looks smooth. Appreciate the multiple options to connect the boarding pass to DigiYatra. Appreciate that I just need one app- DigiYatra to go through the entire airport experience **Developer response:** Dear User, thank you for sharing your experience. We are pleased to know Digi Yatra is making your airport travel more convenient through its integrated features. With #FaceOfTrust, we continue to simplify the travel journey for all our passengers. ### 5/5 — Convenient and Ease of use *2026-05-31* It is amazing quick and the user experience is amazingly swift **Developer response:** Dear Mr Naidu, thank you for your kind words of appreciation. We are delighted to hear about your positive experience with Digi Yatra. Team DYF ### 5/5 — Extremely well *2026-01-25* Extremely well application **Developer response:** Dear User, thank you for your kind words! We’re glad you’re enjoying the experience with Digi Yatra. Team DYF ### 5/5 — Must Have App *2026-01-14* If you are a frequent flyer in India, then this is a must have app. It makes the entire process of entry into the airport seamless. The app is well thought of and designed and is expanding well with built in integration with airlines as part of the web check in. Look forward to more such user friendly features. **Developer response:** Dear Arjun, thank you for sharing your experience. We’re glad DigiYatra is making airport entry seamless for frequent flyers and that you appreciate the app’s design and airline integration. Your encouragement motivates us to keep adding more user-friendly features. Team DYF ### 5/5 — Smooth functioning, saves time *2026-01-07* I travel a lot for my work. It used to be quite a hassle passing through security checks and would consume time. With DigiYatra I can save time. Only suggestion I would give is to show Zone detail on the QR space. Most of the airlines do Zone wise boarding for the flight. While zone is mentioned on the boarding pass issued by airline, since it’s not visible in DigiYatra, every time boarding is announced I need to open the airline boarding pass and refer to it. It would be an awesome feature to get zone as well visible on the DigiYatra app **Developer response:** Dear Pratik, thank you for your feedback. We’re glad DigiYatra is helping you save valuable time. Your suggestion to display boarding zone details alongside the QR is well noted and aligns with making boarding smoother. Inputs like yours help us enhance the experience further. Team DYF ### 5/5 — Registeration *2025-11-15* After long I again downloaded and the registration, adding my ID from digi locker worked smooth .. add the features like cab, hotel booking as well. **Developer response:** Dear User, we’re glad to hear your registration and Digi Locker verification worked smoothly after reinstalling. We’ve noted your feedback on adding cab and hotel booking features and shared it with the relevant team for consideration. Team DYF ### 5/5 — Fantastic convenience and superlative service support *2025-09-27* Not only that the app is very convenient to use, but also the support team is super responsive and ready with any help that one may need. I sent a mail regarding inability to log in and within minutes I got a resolution which helped me travel smoothly! **Developer response:** Dear Biren, thank you for sharing such wonderful feedback. We’re delighted to know you found the app convenient and our support team responsive in resolving your concern quickly. It’s truly rewarding to hear that Digi Yatra helped make your travel smooth and stress-free. Team DYF ### 5/5 — Key pad is not working *2025-07-26* For the last few months can’t use as keypad not working on my ios device . No support available to rectify. Reinstalled the app many times and signal is perfect , issue with the app . As you can see I am using my keypad to write the review here , so no issue with device **Developer response:** Dear Anupmam, thank you for reviewing us. We understand the trouble you're experiencing with the keyboard input on the Digi Yatra app for iOS. Please check if any third-party language tools or custom keyboards, such as Grammarly, are active on your device, as they may interfere with the app's functionality. We recommend switching to your device's default keyboard, clearing the app cache, and trying again. Additionally, please ensure you are using the latest version of the Digi Yatra app (4.2.4). If the issue persists, kindly share your device model and IOS version at customercare@digiyatrafoundation.com so our team can further investigate. Team DYF ### 5/5 — Simple, quick and a brilliant time saver *2025-06-30* I’ve been a happy DigiYatra user for a while. Recently, I faced issues uploading my boarding pass and later couldn’t log in after reinstalling the app. Frustrated at first, I reached out to customer care — and I’m so glad I did. They responded quickly, identified the issue, and resolved it within 30 seconds. I was happy with the app before; now, thanks to their prompt support, I’m a loyal customer too. **Developer response:** Dear User, thank you for your kind words. We’re happy to know our support team could promptly resolve the issue.Feedback like yours inspires us to keep enhancing the experience. Wishing you many smooth and seamless journeys ahead! Team DYF --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*