# digibank by DBS India — user reviews > 118 indexed App Store user reviews of digibank by DBS India by DBS Bank Ltd., rated 4.10/5 from 110 ratings. - Source: https://appshunter.io/ios/app/digibank-by-dbs-india/id1057836974/reviews - App overview in markdown: https://appshunter.io/ios/app/digibank-by-dbs-india/id1057836974.md - Rating breakdown: 5★ 73 · 4★ 12 · 3★ 2 · 2★ 6 · 1★ 17 ## Newest reviews (10 of 118) ### 2/5 — App getting worse *2025-07-25, version 5.3.1* I had opened some Fixed Deposits a few months ago. In first case It showed wrong rate of interest in their down loads. I had to e mail the bank to rectify the error. Also, recently opened another Fixed Deposit. Till date it doesn’t show in downloadable Certificates and Receipts but as the amount is displayed in my Account I am not bothered. I received the hard copy of FD by post but still on App the certificate is not visible and they want you to not insist for hard copy by post. ### 2/5 — Kamal *2025-04-25, version 5.2.3* Only Indian states are selectable. To include different states from their country for PIO/ OCI customers to choose would be beneficial ### 1/5 — Non-existent customer support *2024-07-02, version 4.38.2* Bank employees and developers of this app are so mechanical in their replies that they don’t even try to understand what issue has been stated in the ticket. If we write about a particular option not working in the app, they want a screenshot! Excuse me? Screenshot can be given if something works in a wrong way but how can I show you that some buttons in the app do not work at all? I’ve mentioned the names of the non-functioning icons/buttons. What else is required? ### 1/5 — Fraud/Scam/Thief *2024-06-10* DBS is. Fraud/Scam starting everything was good but then they started taking your money almost 400 every month saying non maintenance fee, when called they said minimum balance should be 10K which was never informed when opening the account and was never issue or never charged for non maintenance then why now …? And even though the balance in my account is more than 10K they still charged me for non maintenance…. Stay away from this Fraud/Scam people … Taking almost 400 every month from their customer account I wonder from how many people they have stolen and if this is how they make money then they should be Canceled, I’ll rather give it to people on the street then this stupid Thief. **Developer response:** We are extremely sorry to know about your experience. We are here to help you. Request you to share your details with us at go.dbs.com/in-reachus and mention the case number "73844", so we can assist you further. ### 1/5 — Slow and buggy *2024-05-18, version 4.37.2* Every button press results in a few seconds delay. Amounts are not refreshed when you are back to home after a transfer. Possibly the worst banking app? ### 1/5 — Bad service and customer care support *2023-12-19, version 4.35.1* Dear team DBS, I was done a upi transaction(Flipcart bill payment) on 4.12.2023 and transaction shows successful and amount not credited merchant account.Then I wait for 5 days and nothing happened. On 9.12.2023 dispute raised and got mail regarding and mentioned thar problem will be resolved within 2 days but till date 19.12.2023 I didn't get any response from your end.Again I am try to get live customer care support through apps(connected after 10 times try) and connected with live agent Kannika( first time) disconnected the chat within 15 sec and I am try to get second time and connected with Purva and while I am sending message,she replayed some message and suddenly disconnected the chat.As a long term customer I am not expecting this type nonsense from your side.Please give proper orientation for your customer care executive those who are handling live chat section and credit back my money asap. ### 3/5 — New App upgrade notification and asking for download *2023-09-07* I am seeing an constant message notification on my app that this app is upgraded so this app will not be effective from 10th September and also asking to download 4.32.1 version from App Store but in App Store no such version is mentioned, hence really confused that how to download the same. One more complaint that though in my app speaking to RM option is there, but no one called back for last three requests. I have quite an investment with you, so this kind of attitude is really affecting the future business relationship with you. **Developer response:** Hello! We are extremely sorry to know about your experience. We are here to help you. Request you to share your details with us at go.dbs.com/in-reachus and mention the case number "57996", so we can assist you further. ### 5/5 — Worst app and worst bank *2023-03-11* One of the worst bank I have seen in my life. Specially in Anantapur branch the service is worst no one knows the process itself. For gold loan disbursement they have taken time more than 3 hours.. for releasing also they taken 2 hours.. when ever we will deposit amount the cashier always ask ID proof xerox even when we deposit in self account, coming to digi account I have transferred money to my friend it deducted from my account but not transferred to his account when I have raised complaint it’s showing your money will be credited in my account in 14 days.. still not received.. SBI IS 100 percent better than this DBS bank ### 1/5 — Fraudulant app on iOS App store, wasted my time *2023-02-08, version 4.28.1* This is really frustrating and I had to report since I wasted like an hour on your app, if you guys don't have a branch in my city then why do you take my mobile number, PAN number and aadhar number? After filling in details for the savings bank account at the end, the app says sorry we are not available in your city, what the hell man? is this the way you guys deal with your new customers? Don't you guys have a little common sense? Ask for the pincode or city name first ? ### 1/5 — Poor customer service *2023-01-10, version 4.27.6* App is good but the updates are not real. Have to chase customer support for more than a week to update in backend. Very bad customer experience. I have called for unauthorised/ unrecognised transaction alert for my NRE account - amount of 50k INR. Have selected NRE treasures option correctly. however, customer support person asked me to call another no. I have done that too. Again the same person has attended the call and said she need my account number to check since she don’t have an access. Despite the urgency I have logged ibanking and shared the account no since I was much worried of the suspicious transaction. Next update was she will pass the details to NRE department and arrange a call back ( ridiculous). So far I didn’t receive any call back or update for the reported issue on suspicious transaction related When there is no customer support team for NRE account then why that option in place for the support contact number ? I have never even heard of this type of response for suspicious transaction related issue When there is no one at NRE department then why would they ask to try another number ? Only one agent attending the call and offer no empathy. Bad attitude ## Most critical reviews (10 lowest-rated) ### 1/5 — Third class bank *2026-08-27* Very poor third class service, do not open an account with this bank, your money will not be safe. We do not respect any regulations of the Reserve Bank of India and do not provide services in accordance with them. **Developer response:** Hello! We are extremely sorry to know about your experience. We are here to help you. Request you to share your details with us at go.dbs.com/in-reachus and mention the case number "91933", so we can assist you further. ### 1/5 — Terrible *2026-08-12, version 5.9.1* One of the worst apps backed by one of the worst IT systems amongst Indian banks. As an NRI - app no longer registers and so I am considering shutting all my accounts ### 1/5 — App not working *2026-08-07, version 5.9.1* After update this app not working. After update sim binding was not working. I am in overseas SMS was sent but not verified and unable to access APP now . ### 1/5 — FD Tenure *2026-02-16, version 5.6.2* While choosing FD tenure months is not showing up which is a huge inconvenience ### 1/5 — Missing Functions *2025-09-08* DBS bank doesn’t allowed to download up to date statement, even all other banks are providing the up to date statements to their customers, but DBS bank is not allowing it, I called customer care support to get latest up to date statement as my one payment is pending, I’m unable to proved it that the payment has not yet received, DBS customer service is very worst ever seen, not helping to customers, not giving latest statements its like a bank features and functionality is 10 years back. Highly recommend that not to open DBS bank account, if your payment will stuck somewhere they will not help you with up to date statement. **Developer response:** Hello ! We'd like to understand your review better. Request you to share your details with us at go.dbs.com/in-reachus and mention the case number "85981", so we can assist you further. ### 1/5 — Unresponsive Customer Service for Dormant Account Reactivation *2024-11-07, version 4.40.1* I requested the reactivation of my dormant account with DBS Bank back in August, and despite multiple follow-ups, there has been no progress. Each time I reach out, I get the same response: "It’s being processed" without any clear timeline or solution. It's been months now, and the lack of accountability and transparency is extremely frustrating. If this is the standard for simple account reactivation, I dread to think of the experience for other services. Really disappointed with DBS Bank’s unresponsive and slow service. ### 1/5 — Very poor branch / helpline service e *2024-10-04* I opened Gold account three months ago. Works fine for few weeks and then suddenly ATM/ONLINE transactions are declined. The chat service says the account has been placed on "restrictive transactions" without any email, sms, letter on the reason for the same. Upon calling help desk they say they are not sure why the account is in restriction status although it allows credit. Visit the branch and they have no answer either. I had to again visit branch and place a physical request for closing the account which again took over a month to resolve. Pathetic service! Better stick to top 2-3 private Indian banks. **Developer response:** Hello! We are extremely sorry to know about your experience. We are here to help you. Request you to share your details with us at go.dbs.com/in-reachus and mention the case number "78117", so we can assist you further. ### 1/5 — Scamster bank *2024-10-03, version 4.40.1* blocked for no reason , dbs claims to be a digital bank and then asks for an in person kyc. ### 1/5 — I have been using this bank since 7 years. I'm closing the account due to MAB! *2024-09-21, version 4.40.1* Being greedy will only kill the bank at this time. Ihave been using this bank since 7 years. I'm closing the account due to MAB! There are other wallets today which can be used alternatively. ### 1/5 — Very very poor service *2024-07-22* Very pathetic service provided by this bank . Do not open any type of account in this bank . There will be not proper responding from support team and some other services only possible through app only. Not available in bank branch. This is very ridiculous. Am taking personal loan from this bank and am trying to foreclosure. But in app there is getting servers issue. And this bank take almost 1 month for solve this . And this is not provided this option to brach . How’s this service? And after 1 month loan was close but its not provided me closing documents upto 5 days. Am very irritated with this bank service and now am close this bank account. **Developer response:** "Hello Mahesh ! We are extremely sorry to know about your experience. We are here to help you. Request you to share your details with us at go.dbs.com/in-reachus and mention the case number ""75013"", so we can assist you further. ## Most praised reviews (10 highest-rated) ### 5/5 — Seamless *2026-06-05, version 5.7.1* Have been using this for almost a decade now. This was my first ever bank account when I was a college student. It was fully digital then. I’ve never experienced any issues with DBS so far in that journey! No spams. No cross selling. Privacy friendly. Banking the way it should be. ### 5/5 — DBS INDIA *2026-02-09, version 5.6.2* So user friendly and easy to use ### 5/5 — Great App *2025-07-12, version 5.3.1* Great working app … best in India. ### 5/5 — Worst bank high maintenance fees *2025-04-27, version 5.2.3* Worst bank and bank app ever they’ll cut maintenance fees from your account without your permission, without thinking about if the person had only that money left with it or not. I was in a situation where I left with less money they cut it asap without permission or notice hated this app please don’t download it. So hard to manage worst worst worst bank ### 5/5 — User Friendly *2025-04-23, version 5.2.3* Amazingly user friendly and easy to navigate. ### 5/5 — Best bank app! *2025-01-26, version 4.42.3* Simple, intuitive multifunction app. Amazing experience specially if you compare with the others ;) ### 5/5 — User friendly *2025-01-01, version 4.42.1* Great to use ### 5/5 — DBS bank stood first *2024-12-10* All the LVB employees (even managers )seems to be lazy and very poor in computer operations They are thinking that still they are LVB. Employees They are to give six months training with half salary. Then only they would concentrate in the training works After training reinstate them in other branches far away from native place Them they would become active and duty consciousness , **Developer response:** Hello Guruvayurappa! We are extremely sorry to know about your experience. We are here to help you. Request you to share your details with us at go.dbs.com/in-reachus and mention the case number "80674", so we can assist you further. ### 5/5 — Dbs *2024-04-07, version 4.37.2* This bank application has good to use than others apps in India. it might have good features and easy access to do anything else in the app itself. Great to use this app. However I have observed using this App one disadvantage while authentic the apps bit warm to my mobile ### 5/5 — Excellent online banking app! *2023-08-27* Im happy with this bank and been using more than 6 years now. The app has improved alot and would love to see where it goes next! The app landing / Login page could have improved with simple login option. Too many pieces there to click and look very congested. Make the landing page simple with just one option input like most other fintech app… Don’t overcrowded the first page and make your customer feel uneasy to use. **Developer response:** Hello! Thank you very much for your valuable feedback. We're glad you enjoyed the digibank experience & our promise is to make it even better. Furthermore, We continuously keep reviewing our products & services depending upon various factors. Please be rest assured that your feedback is noted and will be passed on to our relevant team. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*