# DigiD — user reviews > 155 indexed App Store user reviews of DigiD by Rijksoverheid, rated 4.71/5 from 6,400 ratings. - Source: https://appshunter.io/ios/app/digid/id1208460960/reviews - App overview in markdown: https://appshunter.io/ios/app/digid/id1208460960.md - Rating breakdown: 5★ 5,437 · 4★ 387 · 3★ 100 · 2★ 49 · 1★ 259 ## What do users think of DigiD? Overall sentiment: negative **Pros** - 🚀 Works great - 🔒 Secure app - 👍 Easy to use **Cons** - 🐛 Frequent crashes - 🤯 Confusing and complicated - 👎 Not user-friendly - 🤖 Unreliable app - 🤔 Difficult to navigate - 🙄 Frustrating experience **Commonly reported bugs** - ID check not working - Constant login issues - Scan functionality not working - Unexpected errors and crashes **Most requested features** - English language support - Fingerprint/Face ID login - Improved ID scanning functionality ## Newest reviews (19 of 155) ### 3/5 — Consistency for access *2026-07-06, version 6.18.2* Access to gezondheid is always problematic. ### 2/5 — Paspoortcontrole *2026-06-29, version 6.18.1* Deze lukte niet Erg onduidelijk ### 3/5 — ID scan does not function *2026-05-26, version 6.17.1* Title says it all ### 1/5 — No internet bug *2026-04-08, version 6.17.1* Cannot log onto any website as the “no internet” message comes up. Yet again. Please update the app. ### 2/5 — ID SCANNING FAIL *2026-03-30, version 6.17.1* I have been trying to scan my ID from the Netherlands for about a week with NO LUCK. I have tried several ways. It says I am connected and to wait while it finish s loading but stops at 12%. After. re-do it, I get a message or that says “It's not possible to perform the ID check with your current identity document” It is VERY frustrating. I CANNOT call because I have no international calling/texting/cannot receive very fixation codes since I am from America. For now (after trying 1hr), I give up. I will try to find another solution by googling or snap gpting my way. I STILL CANNOT UPLOAD MY IDENTIFICATION CARD. My phone is set up for all and still NO LUCK. I don’t know who to turnt to. I cannot recieve phone codes through text and no phone calls. I have been ligging in and out with no luck ### 2/5 — Very very very frustrating ‼️‼️‼️ *2026-03-12, version 6.17.1* I cannot get a connection. I have tried for several hours over several days without any success. I have followed the instructions and videos accurately repeatedly. NO SUCCESS WHATSOEVER ‼️‼️ ### 3/5 — ID SCANNING FAIL *2026-03-11* I have been trying to scan my ID from the Netherlands for about a week with NO LUCK. I have tried several ways. It says I am connected and to wait while it finish s loading but stops at 12%. After. re-do it, I get a message or that says “It's not possible to perform the ID check with your current identity document” It is VERY frustrating. I CANNOT call because I have no international calling/texting/cannot receive very fixation codes since I am from America. For now (after trying 1hr), I give up. I will try to find another solution by googling or snap gpting my way. **Developer response:** Hi, I am sorry that you are having problems with the ID check. You can find more information about this at: https://www.digid.nl/en/login-methods/digid-app You can also leave a message via our contact form: https://www.digid.nl/contact ^KH ### 1/5 — Changed *2026-01-17, version 6.16.6* I cannot seem to use this id but I always could before ### 1/5 — It’s frustrating as old cookies disallow logging in subsequent times *2026-01-06, version 6.16.6* It sucks that it uses a browser and that cookies from an earlier login disallows logging in subsequent times ### 1/5 — Broken *2025-11-30, version 6.16.4* Works for a while then suddenly the “no internet” bug comes back and they don’t fix it for weeks. ### 1/5 — We camera autofocus *2025-10-24, version 6.16.2* The app no longer auto focuses the camera. The QR code is very challenging. ### 1/5 — Geen internet verbinding *2025-10-02, version 6.16.1* Elke keer wanneer ik de app opstart krijg ik de melding geen internet verbinding. Zowel op wifi en 5G. Er zijn meer mensen die hier last van hebben. We hebben een fix nodig ASAP! IOS 26.0.1 ### 1/5 — No internet *2025-10-02, version 6.16.1* App cannot access internet anymore after update ### 1/5 — Geen Netwerk!! *2025-09-29, version 6.16.1* If it ain’t broken don’t fix it. Weer geen netwerk/internetverbinding als de app wordt opgestart. Wisselen van wifi naar mobiel netwerk is geen oplossing. ### 1/5 — Werkt niet meer *2025-09-26, version 6.16.0* Krijg elke keer een melding dat inloggen niet mogelijk is omdat er“geen internetverbinding” is! ### 2/5 — Difficult *2025-08-25, version 6.15.1* I have struggled with this app over years. Living in a country outside of the Netherlands makes it virtually impossible to get any assistance. Today it worked. Yay!!! ### 1/5 — Annoying - wont scan id card so won’t work - ridiculous *2025-04-23, version 6.14.3* See above ### 1/5 — Makkelijker maken voor Nederlanders in het buitenland *2025-04-20, version 6.14.3* nnn ### 1/5 — Werkt niet *2025-01-17, version 6.13.2* Niemand die je helpt, misschien moet ik ze maar bellen maar ik verwacht helemaal niet ## Most critical reviews (10 lowest-rated) ### 1/5 — The buggiest app! *2026-06-30, version 6.18.1* This has to be the buggiest app I have on my phone. Super frustrating when you’re trying to PAY A BILL but can’t because this app keeps saying “Check your Internet connection.” My WiFi is great, and even if I disconnect from WiFi to just use cell service (also great), it says the same thing. And yes, the app is fully updated! 😖😖😖 ### 1/5 — Waardeloos *2026-06-21, version 6.18.1* Doet het vaker niet dan wel ### 1/5 — vanuit het buitenland *2026-06-18, version 6.18.1* wat een drama! niets werkt! ### 1/5 — No internet connectio *2026-06-10, version 6.18.1* This is slowly becoming a joke! Again for weeks now, I get the no internet connection. I live abroad and rely heavily on this app. Please Fix this! ### 1/5 — Waardeloos *2026-06-10, version 6.18.1* De app blijft zeggen dat ik geen internetverbinding heb terwijl alle andere apps wel gewoon werken. ### 1/5 — Hopeless *2026-06-04, version 6.18.1* Contantly says I have no internet connection, when I do indeed have connection. Have tried on wifi and 5G. App does not work, therefore can also not access anything connected to Digid. Just the worst system I have ever had to deal with. ### 1/5 — Lots of bugs! *2026-05-27, version 6.17.1* Both my wife and I have tried to scan our ID’s; it scans 12% and then quits. I’m at a roadblock on how to proceed. ### 1/5 — Rarely works *2026-05-27, version 6.17.1* Poorly designed ### 1/5 — Ongelofelijk slecht *2026-05-02, version 6.17.1* Geen verbinding. Geen internet. Geen updates beschikbaar (buiten de nl App Store). Wil niet op wifi. Kan niet met ipv6. Werkt ook niet op 5G. En nu natuurlijk ook erg onveilig in Amerikaanse handen. ### 1/5 — Terrible !!! *2026-04-11, version 6.17.1* Every time I try to get in it’s so complicated!! I don’t like !! 00000 star!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Mrs *2025-08-03, version 6.15.1* The app is very good ### 5/5 — DigID *2023-12-07, version 6.9.3* DigID is just, it great saves time and hasle. ### 5/5 — Good *2023-09-24, version 6.9.1* 🫡 ### 5/5 — app werkt niet *2023-04-19, version 6.7.3* app vraagt ​​steeds om mijn verblijfsvergunning te scannen. mislukt meteen als ik dat doe. app is kapot ### 5/5 — Q *2023-03-10, version 6.7.0* Great app totally secure as 3x interactive response required by participating person using two electronic devices. After careful consideration and checking many sign in websites including Gov.uk, Council etc etc this apps security wins outright by a mile. ### 5/5 — Exceptional app *2023-02-04, version 6.6.2* We need digital Id in America ### 5/5 — As sww W xxx as sas as as as wzzsw X as *2021-06-21, version 5.19.1* SASse do we see saswzs see pass as we saw a ### 5/5 — Great app *2021-06-03, version 5.18.1* Only feedback is they chose five digits for the pin code, which is very much not intuitive for remembering, and you only get three chances!! Six digits would have been much much better. ### 5/5 — Always works perfect, not after new update *2020-10-30, version 5.16.1* Haven’t been able to log on since the new update ### 5/5 — Onmogelijk *2020-10-26, version 5.16.1* Ik ben 84 jr oud en ik heb een laptop die kan ik goed gebruiken. Voorheen kon ik gewoon met login naam en password inloggen. Maar nu NIET MEER. Ben ik nu gedwongen om honderden Euros te betalen voor een phone/abonnement etc ? En weer iets nieuws te leren of iemand te vragen om hulp zo als deze bericht. Onmogelijk app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*