# Digidentity Wallet — user reviews > 261 indexed App Store user reviews of Digidentity Wallet by Digidentity BV, rated 4.20/5 from 648 ratings. - Source: https://appshunter.io/ios/app/digidentity-wallet/id916749732/reviews - App overview in markdown: https://appshunter.io/ios/app/digidentity-wallet/id916749732.md - Rating breakdown: 5★ 466 · 4★ 41 · 3★ 24 · 2★ 16 · 1★ 101 ## What do users think of Digidentity Wallet? Overall sentiment: negative **Pros** - 👍 Easy to sign up - 🚀 Clear instructions - 🔒 Secure identity verification **Cons** - 🐛 Scanning issues with passports - 🤯 Confusing authentication process - 🤬 Lack of customer support - 🤯 Difficult to reset password - 🤯 Buggy and unreliable app **Commonly reported bugs** - App freezes during scanning - Authentication process stuck in loops - Inability to reset password or recover account **Most requested features** - Biometric login options - Ability to update personal details - Clearer instructions and error messages ## Newest reviews (14 of 261) ### 3/5 — Awful software *2026-04-25* I used this app to help me produce proof of life for my native country to receive pension payments in the US. The alternative is a tedious procedure, so I was happy that I found this app allowing me to do it from home. However, the app will not scan the passport chip, no matter how I position the phone over my passport. Instructions for this particular scan are not helpful. Apparently software developers have not tested this application thoroughly. ### 4/5 — Nice and Easy *2026-04-15, version 7.50.0* Straight forward, very user friendly. Will be nicer if one can create an account on the app ### 1/5 — Unable to use *2026-02-24, version 7.48.0* Wasted an hour and gave up. ### 1/5 — M *2026-02-11, version 7.46.1* Rampzalig!! Volgens mijn computerscherm moet ok na inloggen een “koppel code » zien. Niets! En daarna wordt het alleen maar erger! Een lijst met allemaal onbegrijpelijke teksten. ### 1/5 — Bugs *2026-02-09, version 7.46.1* Wat een waardeloze, onprofessionele applicatie. Géén uitleg voor het gebruik. Waardeloze foutmeldingen. Applicatie stopt. Een schande dat de SVB deze applicatie gebruikt voor het indienen van een levens bewijs. ### 1/5 — Proof of Life *2026-02-07* Must have tried to scan my Us passport 100 times to no avail. My NFC Tag on my iPhone works fine. Considering that I am uploading very sensitive information to an app with such bad reviews I decided to go the old fashion way and mail it in. ### 1/5 — Frustrating *2026-02-04* Please fix your app or don’t give us the option to use it. It would be great if it worked to just submit the documents this way. Scanning the chip was impossible so had to waste more time and money sending via postal mail. Hope you update and fix it soon. ### 1/5 — Identificador DNI *2026-01-29, version 7.46.1* No funciona para DNI con validez permanente (personas mayores) ### 1/5 — Appalling *2026-01-15, version 7.45.0* This took ages to use. It constantly complained about lighting, the document being on a white background when it wasn’t, alignment, mrz not detected. I ended up having to try and complete it in the dark! ### 1/5 — Doesn’t work *2026-01-06, version 7.45.0* Keeps on bringing the same screen on repeat before you can click an option so you can’t progress through a registration process ### 2/5 — Could not get it to do what it was suppose to do *2025-12-31* Would like to use this app but it is not user friendly. Very difficult to scan the documents and the chip. Sent the document by regular mail instead. ### 1/5 — Useless *2025-12-28* Scan does not work ### 4/5 — Chip scanning can be quite difficult in an American passport. *2025-12-22* Scanning the chip was quite more difficult than expected. Note that the chip in an American passport is located not in the cover page, but below the identity picture as a visible ‘silver corner’. ### 1/5 — Funktioniert niet *2025-12-09, version 7.44.0* Zowel met paspoort als Id functioneert de NFC niet. Bij herhaling reageert de App niet meer, is gecrasht. Moet opnieuw beginnen. Bij DigiD functioneert NFC direct. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App Ever *2026-07-14, version 7.54.0* The app just continues to bug out continuously when trying to complete an ID check, you have to try and catch the menu to allow you even select the type of ID you have??? After 1 attempt it doesn’t allow for anymore attempts. I doubt these are even bugs at this point, after reading reviews this just seems to be the app ### 1/5 — TERRIBLE APP *2026-07-07, version 7.53.1* The screen with the green face keeps Saying “No live movement detected” I have tried it over 50 times and it’s the same thing. App support keeps giving useless automated responses. Fix your app! ### 1/5 — Forced to use otherwise wouldn’t *2026-07-06, version 7.53.1* I would actually give 0 stars but unfortunately not an option. I normally don’t leave reviews but this app is so dysfunctional that if I had any other options in my circumstance, I would rather do that than battle to access basic functions of this app. Using this app is as useful and as comfortable as chewing cement. ### 1/5 — Not working with iPhone 13 *2026-06-21, version 7.53.1* I’ve happily done scanning of passport before for companies house id verification. This app besides being extremely fiddly to line up passport once you get to the move your head feature immediately times out. Did it on a friends android which on the third time of trying finally worked. However if I open the app on iPhone it requires the impassable preregistration. Can’t find even if it will give me the certificate I need to upload from a desktop computer for a Spanish gov application. Pretty icons. Useless functionality ### 1/5 — Not very helpful *2026-05-29, version 7.52.0* Not very helpful if you live in another country. So to upload my passport hmm how do I know this app does not get hacked and my details will be used for other purposes? ### 1/5 — Complicated to use *2026-05-11, version 7.51.0* Not user friendly ### 1/5 — JUNK SOFTWARE *2026-05-04* Can’t read ‘chip’, my PP chip works!!!I am a U.S. Government Federal Officer that handles hundreds of PP’s daily from around the world. Verifying ‘CHIP’ reading!!! The electronic ping is not being detected from my PP with their software. At least 24 attempts. I have the latest security iOS version update for Apple phones. Now to keep bank happy in Europe, have to ‘snail mail’ documents from U.S. by May 29. Again the software is terrible. ### 1/5 — Cannot understand *2026-04-24, version 7.50.0* I cannot under or log in to this app! Useless ### 1/5 — So far not good *2026-04-08, version 7.50.0* Working with Sermi so far have not been able to log in to anything. This isn’t good for business ### 1/5 — An unnecessary process made impossible. *2026-03-25* I literally have never rated an app before but my experience with this app was so poor I had to. I was forced to use this app to verify my identity (?) for my organisation. The app refused to acknowledge my selfie movements despite attempting 100 times and then locked me out. Repeated numerous times including on my friends’ phone. Eventually when this worked the app wouldn’t scan the chip on my passport. Lastly, after finally verifying my ID it failed at the final hurdle at enabling to connect to my organisation with this. ## Most praised reviews (10 highest-rated) ### 5/5 — leonardo *2026-05-11, version 7.51.0* ledezma ### 5/5 — My experience with Digidentity *2026-04-30, version 7.51.0* Easy to use , clear instructions with fast response ### 5/5 — Sermi *2026-04-07, version 7.50.0* A very easy application to work with ### 5/5 — Good *2026-03-11, version 7.49.0* So far so good ### 5/5 — Gut *2026-02-27, version 7.48.0* Sehr gut ### 5/5 — Proof of life *2026-01-15* Het can this used for proof of life? ### 5/5 — Principal Engineer *2025-07-22, version 7.37.0* Nice ### 5/5 — clinton *2025-07-17, version 7.37.0* Go demons ### 5/5 — Mr *2025-03-26, version 7.30.0* Martin ### 5/5 — Top *2025-02-14, version 7.28.1* Prima app snel duidelijk --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*