# DigiLocker — user reviews > 135 indexed App Store user reviews of DigiLocker by National e-Governance Division, rated 3.30/5 from 183 ratings. - Source: https://appshunter.io/ios/app/digilocker/id1320618078/reviews - App overview in markdown: https://appshunter.io/ios/app/digilocker/id1320618078.md - Rating breakdown: 5★ 86 · 4★ 12 · 3★ 11 · 2★ 17 · 1★ 57 ## What do users think of DigiLocker? Overall sentiment: negative **Pros** - 📱 Centralized document storage and access - ✅ Government-issued documents are legally valid - ⚡ Quick document retrieval from government databases - 🎯 Convenient for travel and emergencies - 🔐 Secure storage of sensitive documents - 🌍 Reduces need for physical document copies - 💼 API integrations work seamlessly - 🎨 Aesthetically designed UI - 📲 User-friendly interface when functioning properly **Cons** - 🚪 Frequent unexpected logouts - 🔄 Session timeout issues - 📵 App crashes repeatedly - 🔌 Authentication failures after login - ⏱️ Slow app performance - 🌐 Inaccessible outside India (403 Forbidden error) - 📱 iOS compatibility issues - 🔑 Complex login process with OTP requirements - ⚠️ Inconsistent document fetching - 🔓 Biometric login not persistent - 📧 Mobile number required instead of email option - ⚙️ Multiple API request issues from button taps - 🐢 Requires high-speed internet for functionality - ❌ Blank screens on login/signup pages - 🔄 Automatic update requirement blocks access **Commonly reported bugs** - App keeps logging out after seconds of authentication - OTP delivery failures and invalid OTP errors - App crashes when opening Aadhaar documents - Blank white screens on login/signup - App crashes on iOS 18 and iOS 26.2 versions - Crashes after recent updates - Continue button not disabling after tap, causing multiple API requests - Session timeout errors preventing login - Document loading failures with 'something went wrong' error - Aadhaar card retrieval failures - Driving license fetching issues - Name mismatch preventing document retrieval - Documents not visible in app despite being added via web - App not opening after update - Verification button not clickable - Password reset freezing during input - Inconsistent document availability across devices - Spam increase after app usage - Wrong user data being pulled - App not picking up vehicle RC and insurance data - Cancelled error message on Aadhaar retrieval - Invalid input error after account creation - Dark mode text visibility issues - Back button too small with no swipe navigation **Most requested features** - Email-based authentication option - Automatic session logout after inactivity - Folder creation for document organization - Bulk document deletion capability - Support for additional document types (voter ID, APAAR ID, state-specific certificates) - PDF file upload support - Document sharing/transfer between devices - Offline document access - Touch ID/Face ID integration - Name change support for married women - International accessibility for NRIs - Integration with banks and property registration databases - Shareable document links for applications - Handicap documentation section - Vehicle insurance and PUC certificate support - Passport digital option - Disable button after single tap to prevent multiple requests - Allow paste functionality for Aadhaar entry - Rectangular document upload format support ## Newest reviews (15 of 135) ### 2/5 — Why we need mobile number for everything? *2026-05-07* Why cant we use email? Its much secure than cell phone numbers. You can access it globally instead of useless OTP s…t all the time. ### 3/5 — App keep crashing after recent update *2025-12-30* DigiLocker app is not opening after I updating to iOS26.2 version. Please check and fix the same. ### 4/5 — Convenient Document Access with Some Friction *2025-11-26* DigiLocker is a useful app when you need a single place to store and access official documents. It supports a wide range of government-issued records, including Aadhaar, PAN, driving licences, vehicle RCs, education certificates, and more. Once a document is issued inside the app, it is considered valid and can be shown anywhere without carrying physical copies. However, the login process can be inconvenient. The app often logs users out after long periods of inactivity, requiring them to sign in again with their phone number and then enter a PIN that many people tend to forget, which leads to resetting it frequently. Despite this issue, DigiLocker remains a reliable digital locker for verified government documents, especially when you need access to many different records in one place. ### 2/5 — Authentication Flow Needs Serious Improvement *2025-11-13* The authentication system in the DigiLocker app is very frustrating. When I enter my phone number and tap the Continue button, the button doesn’t get disabled. This allows multiple taps and sends multiple API requests at the same time. Because of this, the system either fails to authenticate or behaves unpredictably. This creates unnecessary load on the server and results in a poor user experience. A simple fix like disabling the button after one tap or adding proper request handling would make the app much more reliable. I hope the team improves this soon because the concept of DigiLocker is excellent, but the current login experience needs urgent attention. ### 1/5 — Authentication Failed *2025-10-12, version 4.1.2* App keep on signing out even after PIN and OTP validations. ### 1/5 — This is not have this is a joke *2025-08-27, version 4.0.9* What do you think this is app when I login automatically logout from this app this is you think this app this is a joke which you are doing all the Indians? ### 1/5 — OTP issue while Login *2025-07-21, version 4.0.6* Hi, I tried to login to digi locker account so I have entered the security pin and then generated OTP, I have received OTP to my number and then in first attempt it said invalid transaction so I waited for 2min and clicked on Resend and then received it again still it says Invalid transaction I don't know what's the issue, although entering the valid OTP received though SMS why it says invalid, I was frustrated and clicked verify multiple times and the account was blocked temporarily for an hour. These kind of issues are the one which frustrate the use most that too during a critical time when he/she wants to verify their document urgently. Please verify this issue and resolve it accordingly. ### 1/5 — Unable to get OTP *2025-06-24, version 4.0.5* I’m facing a persistent issue with the DigiLocker app. I’m unable to log in because the OTP is not being delivered to my registered mobile number, even after resending it multiple times. I’ve tried this on different networks and at different times, but the issue still remains. This problem has made it very difficult for me to access important documents when needed. I hope the development team looks into this matter seriously and resolves the OTP delivery issue soon. DigiLocker is a great initiative, but such technical issues impact its reliability. Looking forward to a quick fix and a better user experience in the future ### 1/5 — Slow and useless app *2025-03-28, version 4.0.0* The app is very slow and does not load. It’s useless ### 1/5 — Each time I got to login *2025-03-19, version 3.7.1* Each time I like to check , mostly in emergencies, Never worked ### 3/5 — Frustrating Experience with Frequent Logouts *2025-03-16, version 3.7.1* I’ve been trying to use DigiLocker, but it’s been nothing but frustrating. The app logs out way too often, and every time I try to log back in, it just says session timed out. No matter how many times I try, the issue persists. On top of that, some documents just refuse to load for no apparent reason. I don’t know what’s causing these problems, but it makes the app unreliable when I need it the most. Hoping for a fix soon! ### 1/5 — asks to login even after setting biometric login *2025-02-09, version 3.7.0* Face login was enabled and it forgets and I need to login every week. What is the use? ### 1/5 — Very faulty app *2025-01-27, version 3.6.9* It’s not working properly ### 2/5 — Logging out *2025-01-20, version 3.6.8* This app is incredibly frustrating to use. It keeps logging me out, and when I try to log in with my registered number, it asks me to sign up again. Then, when I try to sign in with another method, I get a “session timed out” error. It’s beyond annoying—especially when I rely on it for important tasks. I almost missed my flight once because I couldn’t get logged in in time, not even realizing the issue until it was almost too late. This app needs serious improvements to its login process. ### 1/5 — Garbage app that never stays open *2024-12-25, version 3.6.7* Try to open app. Straight to logout. Try to open settings. Straight to logout. Try to view documents. Straight to logout ## Most critical reviews (10 lowest-rated) ### 1/5 — Very loss app *2026-08-16, version 4.3.3* Very low quality Aap ### 1/5 — Not good for Iphone *2026-05-11* I was getting signed out again and again. This was very frustrating. **Developer response:** Dear User, we regret the inconvenience that you experienced. We request you to update the app to its latest version and check again. In case, issue still persists please share some more details of the issue/error at https://support.digilocker.gov.in/ so that we can rectify the same and provide you better assistance. We will be glad to help. ### 1/5 — App crash *2026-05-08, version 4.2.0* As soon as click on get now for driving license app is getting crashed with error authentication failed. ### 1/5 — Keeps logging me out! *2026-05-06* The app is currently unusable. Even for a tech-savvy user, the refresh process is overly complex, and the system consistently logs me out within seconds of authentication. Please prioritize a fix for these stability issues. **Developer response:** Dear User, we regret the inconvenience that you experienced. We request you to update the app to its latest version and check again. In case, issue still persists please share some more details of the issue/error at https://support.digilocker.gov.in/ so that we can rectify the same and provide you better assistance. We will be glad to help. ### 1/5 — App keeps resetting *2026-04-28, version 4.1.9* App keeps restarting and resetting itself after initial setup and login. Very unstable and needs working on properly. ### 1/5 — Kicks me from the app every time *2026-04-15* Every time I sign in it says authentication failed and boots me. This happens 10 seconds after I am logged in, it shows my credentials and suddenly crashes ### 1/5 — Fire your programmers and make some correct updates!!! *2026-03-26* I don’t think this is a legit app. The performance is far below average. The app throws the user back to the login screen when they try to ‘verify’ their identity. Feels like Sisyphus, this app is a colossal waste of time and energy. Digital India - what a joke! **Developer response:** Dear User, we regret the inconvenience that you experienced. We request you to share some more details of the issue/error at https://support.digilocker.gov.in/ so that we can rectify the same and provide you better assistance. We will be glad to help. ### 1/5 — Not useful *2026-03-20* I am trying to login to digi locker from morning and everytime its crashing after receiving OTP. **Developer response:** Dear User, we regret the inconvenience that you experienced. As we checked, DigiLocker App is working fine. It may be an intermittent issue, and we request you to try again now. If you are still facing any issue, please write to us at https://support.digilocker.gov.in/. ### 1/5 — The app does not open *2025-12-31* The app crashes every time I open it. I was never able to use it. It would have been a useful app if it ever worked. ### 1/5 — Add every states document *2025-11-05* I am student pilot and I want to generate computer number but my 10th and 12th Gujarat board result it not listed in this app that’s why I suffer and also my election card or voter list is not there to upload And I know every gov app is useless and there service is bogus always and also Apple has to select good apps and if it is not so Apple insists them to develop good app 😡 I will give -5 review to this app ## Most praised reviews (10 highest-rated) ### 5/5 — The ofirst wouldn’t have happened if in a fact it was wasn’t for for you but you are know what to th *2025-11-04, version 4.1.2* The most common recent case example is of an a type type of a cell ### 5/5 — Brilliant *2025-10-21* One of the best apps from functional, accuracy and most importantly aesthetically designed Ul. I use it mostly from browser but the app is equally good. AP! integrations with works like magic. For example I was able to pull my docs like my school college mark sheets, my driving license, pan card, etc in few seconds just by providing one or two details. Both idea and execution behind the app is spot on. I actually stumbled on this as the zerodha account needed a digital Aadhar for which digilocker is used. I would again like to re-emphasise that this is not a just a storage drive as most people would mistaken. I hope they integrate with housing, stamp duty registration database so I can pull and keep my property documents securely. Congratulations to the team behind this !! ### 5/5 — Digi *2025-09-09* Excellent mobile service provider. Easy to manage account on the app. ### 5/5 — i have idea to solve traffic problem *2025-08-12* digilocker is working very good for making indias digital infrastructure. i have one idea that i pitch in many platforms. we need one app that control all traffic related problems. every person who has driving license they can login and make account using driving license and this account shows all traffic related videos and content that everyone can learn traffic rules. when someone can’t follow traffic rules traffic police can able to generate e ticket so they can show this ticket in this app. for example if we break any rules and traffic police catch us they give 10000rs e ticket using their mobile app then we can pay this money using g pay or upi. we can get back 7000rs in same upi when we give app base exam. that every time improve our traffic rules knowledge. if we got e ticket multiple time then license will cancel. so everyone follow traffic rules strictly. using this app we can analyze where people not following traffic rules. we do more and more things using this app. it is also stop corruption that traffic police usually doing. i don’t know we can make this kind of app or not but this is my idea to make india more digital we need this kind of digital infrastructure to solve india’s biggest problem. ### 5/5 — Great App… *2025-03-30, version 4.0.0* Makes life convenient - once you are able to setup the App and get authenticated. 👍 ### 5/5 — App works fine *2024-11-11* I currently live in us for my studies. I was in need of few of my docs, so I try it. And bingo it downloaded my all docs , 10, 12 mark sheets, adhar, driving, PAN Card all the documents seamlessly. Plus verification was too quick and smooth. ### 5/5 — Crashing *2024-11-03* Crashing in iOS18.2 Beta Pls check it ### 5/5 — Security *2024-04-24* Hey there, I wanted to share my experience using Digital Locker. Overall, it's been pretty good, but there's one big issue: the website doesn't log me out automatically after I've been inactive for a while. This is a big deal for me because it means if I forget to manually log out, my account could be at risk. I think it would be a huge improvement if they added this feature to enhance security. It's something I really hope they address soon because it's important for keeping my data safe. ### 5/5 — Fantastic *2023-07-29* One day I forgot my wallet. I started worrying since Mumbai police sometimes do check driving license and car registration. Suddenly it crossed my mind that there is something called digital wallet and checked google for the apps name. Immediately I downloaded the app and et voila, all my documents are available at the tap of my fingers. Thank you. Some people may worried about privacy and all, but for people like me who has got nothing to hide, it’s just perfect! ### 5/5 — A great app with some modifications needed *2023-03-18* It is indeed a proud thing for me to claim that the Indian Government has built such an app. I have great ease using the app. However, there are certain modifications which are necessary for the app to be even better and seamless. One, there should be this facility to delete multiple files at once. Second, there should be flexibility to add more types of files. These changes can enable the app to compete with other cloud storage providers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*