# Digital MOFA — user reviews > 31 indexed App Store user reviews of Digital MOFA by Viditure inc, rated 2.40/5 from 80 ratings. - Source: https://appshunter.io/ios/app/digital-mofa/id1597040733/reviews - App overview in markdown: https://appshunter.io/ios/app/digital-mofa/id1597040733.md - Rating breakdown: 5★ 23 · 4★ 2 · 3★ 2 · 2★ 6 · 1★ 47 ## Newest reviews (11 of 31) ### 1/5 — Thieves *2026-01-17, version 2.4.9* Don’t pay they are running a scam service I’m report long this to App Store, Please do not use the app. I paid 168$ it’s has been 6 month with no updates. It’s unfortunate that my own people are scamming their own. Very disgraceful! ### 1/5 — AVOID THIS AT ALL COSTS!! *2025-08-26* I submitted a Power of Attorney application through this app on August 1. The promised processing time was 24–48 hours, but it has now been weeks with no update. I followed up multiple times and even re-sent all required documents, but there has been no written response or resolution. The lack of communication and accountability makes this app very unreliable. Important legal processes should not be left in limbo like this. Until major improvements are made in responsiveness and transparency, I strongly advise others to avoid relying on this app. ### 1/5 — Doesn’t work *2025-06-28* I tried registering to get started but the app keeps asking to confirm my email and phone number but it doesn’t work. It does not register or let sign in. It’s a loop ### 1/5 — ሌቦች ናቸው *2024-12-22* I can assure that you will never get your service, they looking for unrelated or any reason and ask you to reapply, when you do they will forget to two or three weeks and find another reason and reject They are 24/ 7 waiting your call and try to get some money ጉቦ to finish your application Please don’t loose your money ### 1/5 — They are scammer, *2024-07-23* don’t download and give them there money ### 1/5 — Doesn’t work *2024-07-20* If I could give zero stars I would. Impossible to contact them for help and the only number listed is for WhatsApp that doesn’t get answered, and application keeps getting rejected with no information as to why or how to fix it. When you go back to make edits you have to start all over again. Also middle name is required which it should not be. I feel like they stole 217 dollars from me. Stay away from this app it should be deleted from the App Store. ### 1/5 — Stole my money *2023-10-26* This service will take your money without getting a service. They have zero customer service. You cannot find anyone to help you. All the customer service phone numbers which are in Ethiopia are switched off. It is impossible to find any solution except give up and physically go to the embassy nearby. Save yourself a heartache please don’t give your hard earned money to thieves. ### 1/5 — Poorly made App for multiple user , Just collecting money for …. *2023-06-25* “Hands down, this is the worst app I’ve ever encountered, especially considering the exorbitant fee they charge for app-based work. The app itself is a mess—full of glitches, crashes, and constant errors. It’s frustrating to spend so much money on an app that can’t even perform its basic functions properly. Not only is the app itself a disappointment, but the fee they demand for app-based work is outrageous. It’s a steep price to pay considering the app’s lackluster performance and limited opportunities. They make it seem like you’ll have access to lucrative work, but in reality, the available tasks are scarce, poorly paid, and often not worth the effort. To add insult to injury, the customer support is non-existent. I’ve tried reaching out numerous times to address my concerns and seek assistance, but I never received a response. It’s clear that they prioritize extracting money from users rather than providing a satisfactory experience. Save yourself the headache and stay far away from this app. The high cost of the fee is simply not justified by the app’s poor quality and the meager app-based work opportunities it offers. There are far better alternatives available that provide a much better user experience and value for your hard-earned money.” ### 1/5 — Attention!!! *2023-02-27* This is a great start but needs to be consistent in all aspect customer service , accuracy, and speed . The iOS build not properly working . It took more that 2 weeks to get my affidavit done note not thing was wrong with my documents just being hold for no reasons , app is trash . Just focusing only on $$$ ### 1/5 — 1 step forward 3 backwards *2023-01-11* This app has good intentions, if it actually worked. It gives a false sense of advancement with custom mobile apps. However, after entering all your info, what one gets in an obscure error msg with all data lost and no clue of was the offending element that needs correction. :-( ### 1/5 — Charged for POA that was not rejected *2022-12-23* The app experience was not good. Not user friendly and have been charged for the POA application that was not completed and tried to reach customer service but they said they don’t find my application and told me to call back. Every time I call back they are asking me as a fresh, not tracking the incident that I reported. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-07-31* We are in catch 22. This app is not working and at the same time, there is no other option! Should I have to to go back to Ethiopia to get a power of attorney? ### 1/5 — Eng *2026-07-20* The core transaction-processing feature crashes consistently. A very poor application. ### 1/5 — Worst customer experience service *2026-06-10* Terrible experience with Digital MOFA Ethiopia. I spent days trying to reach them, and most of the time my calls went unanswered. Even when I managed to speak with someone, I received no clear information or timeline. I was repeatedly told that my case had been completed, yet I never received the PDF document by email. Extremely frustrating and unprofessional. I would not recommend this service to anyone. ### 1/5 — Avoid using it! *2026-06-04* My experience with the Digital MOFA EPOA application process was extremely disappointing. The system experienced repeated technical issues and delays, which resulted in multiple drafts being created and duplicate charges being processed. Even more concerning, the final documents contained name errors that made them unusable for their intended legal purpose. After providing supporting documentation to correct the error, I was informed that corrections could not be made and that refunds would not be issued. As a customer, I found it frustrating to pay for a service that produced inaccurate documents and offered no clear resolution process. I strongly encourage applicants to carefully review every detail before submitting and to keep copies of all receipts, application numbers, and supporting documents. Based on my experience, resolving errors after submission can be difficult and time-consuming. I hope the Ministry improves the system, strengthens quality control, and establishes a fair process for correcting mistakes and addressing duplicate payments so future applicants do not face the same challenges. ### 1/5 — Disappointed *2026-04-25, version 2.5.1* For registration, does not accept the region Phone number for our current region, they should have kept some other alternative way to register.plus to resubmit it will take you total different location. This is waste of money in time. ### 1/5 — Useless app *2026-04-17* Very poor experience. I tried to authenticate my son’s birth certificate, but the app does not work at all. It wastes time and provides no clear guidance when something goes wrong. This service is essential, and the app is unreliable. It needs urgent improvement. ### 1/5 — Bummy app *2026-03-22, version 2.4.9* Useless ### 1/5 — Automated bureaucracy *2026-03-10* This won’t even allow me to register. Clearly shows lack of QC. Spent literally an hour and customer support to even sign up. Then my POA keeps getting rejected because they want me A)to say I am American on an official document when American literally could mean people from north, central and South America. Technically and linguistically uninformed. The absolute worst part? Once rejected, the entire application resets from zero. No edit option. No saved progress. Just two hours lost. You can’t tell me this app developer was the most competent! This is at most a V1 iteration not a final product that should be advertised a government agency. ### 1/5 — Frustrating *2026-03-04* This won’t even allow me to register. Clearly shows lack of QC ### 1/5 — Poor Responsiveness and Unprofessional Handling *2026-02-24, version 2.4.9* I am extremely disappointed with the level of customer service I received. Despite multiple clear communications requesting that my POA application be placed on hold and revised to incorporate both the General POA and the specific POA details, my concerns were repeatedly ignored.The application continued to proceed without addressing my requests, which shows a lack of attention to client instructions and poor internal communication. This situation has caused unnecessary stress and frustration, especially considering the matter was clearly marked as high priority. ## Most praised reviews (10 highest-rated) ### 5/5 — Making my life easy *2026-07-24* When I first heard about this app, I wasn’t sure whether it would actually get the job done. However, I decided to give it a try, and it has worked well for me. I’m really glad to see Ethiopia using this kind of technology. It makes me happy to see my country growing and moving forward. As a user, I think the app is very nice and straightforward. For the developers, I would suggest adding a few quality-of-life improvements to make it more user-friendly and easier to use. For example, adding clear password requirements or a password policy during account creation would be very helpful. ### 5/5 — Fast service *2025-11-07* First time i used digital Mofa I had amazing experience. it was so fast service . my brother received power of attorney less than 24hr in Ethiopia. Anyone who wanna use this app it worth every penny i just wanna say thank you so much keep it up. ### 5/5 — Fast and seemless *2024-02-25* Thank you for creating this fast and seemless application. We appreciate all of your hard work! ### 5/5 — Swift Service and easy to use! *2022-08-31* MOFA is easy to use. Initially I was to use E-POA app and it directed me to install MOFA then I installed this app. Power of attorney (Wuklina) service is easy to use. Listen to the video records to in how to use it it will direct you on what to do. The form are ready made and all you have to do it choose what kind of POA you would like to give and there is one that is a General and you will definitely need that one and you may add other contestants to it if you need other things included. My application was rejected initially because of my expired passport and I got that renewed in two weeks time through the digital INVEA app and resubmitted my application and it was completed in 24 hours and I got the update that it is ready to be picked my Agent in Addis. Try it if you need one and save the trouble visiting the community center to have a paper print POA letter written for you and then visiting the Embassy for authentication. I am satisfied with the service and definitely recommend you to use it. KB from DMV area! ### 4/5 — Great app but Needs some improvement *2022-12-15* If you need fast service, I recommend using this app. However, the service fee is a bit expensive. There is no clear instructions whether you can retake the video or not, don’t assume everyone will be able to figure out this easily, I recommend adding “retake” or “retake the video “ in the video button. Additionally, please add a back button on the payment page, once the user gets into payment page there no option to get back, I had to close the app and get started to make some simple change. Finally, instead of using the back button, please add a “done” button once the user select type of attorney. Overall, it’s nice and simple app. Good job developers ### 3/5 — Use Android phone *2026-04-23, version 2.5.1* The app kept crashing when I used an iPhone. It worked much better when I tried it with an Android phone. ### 2/5 — Disappointed *2026-04-19, version 2.5.1* For registration, does not accept the region Phone number, for our current region, they should have kept some other alternative way to register. ### 2/5 — ABC *2024-12-25, version 2.4.8* DEFGHIJKLMNOPQRSTUVWXYZ ### 2/5 — This app have a big issues with payment system *2023-09-05* Unfortunately, I've been having some issues with the payment, and it's been causing me a lot of trouble. I wouldn't advise anyone to go through this experience. ### 2/5 — Good use case, bad implementation and customer service *2023-06-06* This app makes legal paperwork with the Ethiopian MOFA very easy and saves you the typical inconvenience you would face dealing with their poor service. But it has some issues with payment processing and you may get charged multiple times and not get your money back. Customer service is very rude, unprofessional, and not helpful at all. They tell you “you should have done this or that”. How are users supposed to know if there are no instructions? Most of there issues can be avoided by making instructions clear and improving the UI. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*