# Dillard's — user reviews > 151 indexed App Store user reviews of Dillard's by Dillard's, rated 4.74/5 from 4,043 ratings. - Source: https://appshunter.io/ios/app/dillards/id1531693379/reviews - App overview in markdown: https://appshunter.io/ios/app/dillards/id1531693379.md - Rating breakdown: 5★ 3,288 · 4★ 155 · 3★ 48 · 2★ 39 · 1★ 144 ## What do users think of Dillard's? Overall sentiment: negative **Pros** - 🛒 Convenient in-store shopping experience - 💳 Useful for managing Dillard's credit card - 🏪 Great customer service at physical stores **Cons** - 🤖 Dysfunctional app setup and navigation - 🔍 Lack of in-stock information for local stores - 🌐 Redirects to website instead of in-app shopping - 🔒 Confusing and inconsistent login/password requirements **Commonly reported bugs** - App crashes and freezes frequently - Login and account verification issues - Overlapping UI elements on tablets **Most requested features** - In-app shopping experience like competitors - Ability to check item availability at local stores - Streamlined payment and account management ## Newest reviews (18 of 151) ### 2/5 — IT problem *2026-08-14, version 3.5.280086* I cannot download the new version but the old one does not work and asks to be updated. ### 2/5 — Outdated *2026-08-08, version 3.5.284581* The app is incredibly old and unusable. I understand Dillards has a large market of people who don’t use even use smartphone apps, but this is so bad ### 1/5 — App needs improvement *2026-08-02, version 3.5.284581* I love Dillard’s, but this app is so confusing and frustrating to use. It’s hard to navigate and difficult to find what I’m looking for. It’s disappointing because Dillard’s is one of my favorite stores, and the app experience does not match the quality of the brand. ### 1/5 — App not working *2026-08-01, version 3.5.280086* App not working ### 1/5 — New Dillard’s App *2026-08-01, version 3.5.231568* New App SUCKS. Does not work.How am I going to make a PAYMENT ### 1/5 — Update *2026-07-17, version 3.5.280086* I have had this app for years and have used it for most transactions with Dillard’s but I can not update the new version because my iPhone is not eligible. This is very disturbing and I will do less shopping without the app. ### 1/5 — Trying to get on app *2026-07-12, version 3.5.231568* The app compared to other stores is totally hard to access. I don't understand why we can't get into it without all this excessive trouble. I just use to get on and search for what I was looking for! No problem. Now, you can't even get into it! ### 1/5 — Pathetic app! *2026-07-12, version 3.5.231568* This app tells me it needs to be updated so I do and then it says to open and it will not open and it has not updated how stupid is that? So instead of using the Dillard’s card that I could’ve used had to use another charge card. Not impressed. ### 1/5 — Cannot Update *2026-07-11, version 3.5.280086* Same problem as silly girl. You are losing business due to this issue! ### 1/5 — Poor customer service *2026-07-10, version 3.5.284581* If you don’t log onto their site for six months or so they delete your email and then you have to re-create another account using that same email which is absolutely ridiculous. Most people have so much stress and so many things to do in their life without having to re-create an account that was already created. If I have to do this, I will definitely shop on Amazon or Kohl’s who doesn’t log me out just because I don’t shop there or logon for a little bit. ### 1/5 — Update issue *2026-07-09, version 3.5.280086* I tried using the app and it says I need to update it even though I’ve already done it. I deleted the app and tried it again and I keep getting the same message. I am unable to use the app altogether please fix as soon as possible. ### 1/5 — Unable to update *2026-07-04, version 3.5.280086* DoI need to buy a new phone to update this app.? Like one of your other reviews, it says update and does not show a link to accomplish that ### 1/5 — Terrible new system *2026-07-04, version 3.5.280086* Unable to upload new app update. Now I cannot access Dillards online as previously. ### 1/5 — Horrible Update *2026-07-02, version 3.5.284581* I opened the app to do a little shopping and was greeted with a message stating it was out of date and that I needed a newer version. My phone is still supported by Apple’s security updates, although I’m not on iOS 26. Why is this iOS now a requirement to utilize the Dillard’s app?? Attempts to download the latest version that’s compatible with my phone are futile, it just places the end user through a continuous loop of questioning. Please resolve this ASAP. ### 1/5 — Can’t upload the app *2026-07-01, version 3.5.284581* I have tried several attempts in uploading the newer app for Dillard’s but it’s not working!!! Please please fix this!!!! ### 1/5 — Update *2026-06-30, version 3.5.280086* Tells me to update in App Store there is no way to update it. You can only click to open and then it gives you the same message to update ### 1/5 — Disappointed *2026-06-28, version 3.5.282387* This stinks!! All I want to do is pay my bill. The AP won’t download the update it says I need! I have an older phone and do now I guess I can’t shop on line at Dillards anymore Ha and now I can’t send this review ### 1/5 — App update is a swirl *2026-06-26, version 3.5.280086* … ## Most critical reviews (10 lowest-rated) ### 1/5 — New Dillard’s App *2026-08-25, version 3.5.231568* New App SUCKS. Does not work.How am I going to make a PAYMENT APP IS STUPID DOES NOT WORK I GUESS I’ll be shopping at Macys and Kohls ### 1/5 — iPhone can’t use new version of Dillard. *2026-08-23, version 3.5.280086* I keep my phone updated as required and It’s just ludicrous to require a phone OS to be so high just to use an app! ### 1/5 — No longer works *2026-08-23, version 3.5.280086* Used to work fine now it says it needs an update but there is no update ### 1/5 — Web site *2026-08-21, version 3.5.280086* Have not been able to use app for at least 2 months. 😡 ### 1/5 — Dillard’s App *2026-08-20, version 3.5.280086* No longer in service ### 1/5 — This app sucks *2026-08-19, version 3.5.284581* This app sucks because it says it can’t verify that I’m over 18. I’ve never had that. ### 1/5 — An App That’s Not Applicable *2026-08-14, version 3.5.284581* The app doesn’t work. It automatically routes to an online page that prompts me to login again. If I have to log in online, what’s the point of having an app?There have also not been any updates for the app in quite a while. ### 1/5 — Update *2026-08-12, version 3.5.280086* All of a sudden, my Dillard’s app will not update. I can’t even open it. ### 1/5 — Your New Appt doesn’t work *2026-08-09, version 3.5.280086* Change this or Loose Clients ### 1/5 — Updated app not useable *2026-08-04, version 3.5.231568* Very disappointing ## Most praised reviews (10 highest-rated) ### 5/5 — Dillard’s *2026-07-11, version 3.5.280086* App is Beautiful but I tried to go to the app and it told me to update it and when I went to the App Store, it said open ### 5/5 — IOS App update *2026-07-07, version 3.5.231568* Your new app is no longer usable. My iphone ios is up to date and does not meet the requirements of the Dillards updated app. Reading the reviews, it appears this is the case for many Dillards customers and soon to be former Dillards customers. Disappointing! ### 5/5 — Does not update *2026-06-26, version 3.5.280086* After redirecting, there is NO UPDATE!!! Needs to be fixed ### 5/5 — Lo megor *2025-12-06, version 3.3.216468* Un 100 ### 5/5 — Chill *2025-11-09, version 3.3.216468* Convenient ### 5/5 — From yesterday to today, the app stopped working *2025-11-06, version 3.3.216468* It says I need to update the app & it was automatically updated 3 days ago, but suddenly this morning it tells me that “pleas update the app”, so I click the link, it takes me to the App Store and GUESS WHAT? My app is up to date! So I check for any iOS updates I might need to do, there is one available, so I do the iOS update. Guess what? My Dillards app still says, “there is a new update to this app”, it directs me to the App Store where there IS NO NEW UPDATE AVAILABLE. It has no update link, just, “open” where I’m directed to the app and again and again and again we go around and around. Please fix this. It renders your app useless. ### 5/5 — Long Time Card Holder *2025-09-16, version 3.2.205088* Love Dillards especially the one at Memorial City Mall in Houston Texas ### 5/5 — Love🖤 *2025-07-24, version 3.1.199288* I love dillards and now with my new card . I love even better shopping experience. ### 5/5 — Proof of purchase *2025-05-12, version 2.9.178731* Easy to manage purchases just in case I need to make a return. The receipt is in the app ### 5/5 — Super *2025-03-15, version 2.9.178731* Excellent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*