# Dillons — user reviews > 209 indexed App Store user reviews of Dillons by The Kroger Co., rated 4.70/5 from 36,282 ratings. - Source: https://appshunter.io/ios/app/dillons/id584407954/reviews - App overview in markdown: https://appshunter.io/ios/app/dillons/id584407954.md - Rating breakdown: 5★ 29,571 · 4★ 4,535 · 3★ 1,075 · 2★ 347 · 1★ 754 ## What do users think of Dillons? Overall sentiment: mixed **Pros** - 🚀 Convenient online ordering - 👍 Friendly and helpful staff - 💡 Useful substitution feature - 🚀 Easy to use app - 👍 Great products and quality - 🚀 Efficient pickup service **Cons** - 🐛 Inconsistent app performance - 🐛 Unreliable inventory and substitutions - 🐛 Frustrating coupon functionality - 🐛 Difficult to navigate app - 🐛 Frequent app crashes - 🐛 Lack of customization options **Commonly reported bugs** - App crashing on launch - Incorrect item availability and substitutions - Coupon functionality not working as expected - Inability to delete items from shopping list - Inconsistent app behavior across devices **Most requested features** - Ability to move items between list and cart - Improved coupon search and application - Better integration between app and in-store experience - More transparency around inventory and substitutions - Streamlined checkout and order management ## Newest reviews (19 of 209) ### 4/5 — App Good…Delivery Service…Not So Much *2026-08-15, version 97.1.0* The app is very easy to use. However, if you use the delivery service MAKE SURE TO GO OVER YOUR RECEIPT! My shopper/delivery person charged my card and bought extra items for themselves. It was 2 items I have never purchased and will never purchase. Getting ahold of customer service was easy & getting the money back was painless. Thank You Dillons!!! ### 2/5 — Test Your Software Bettet *2026-08-11, version 97.0.0* The Dillon’s app adds new functionality all the time. The problem is the app is not regression tested well. Whenever there is a new release, old functionality is broken. Reporting problems is difficult. I use the shopping list functionality all the time, and this situation is frustrating ### 2/5 — Inconsistent *2026-07-31, version 96.3.0* This app is one of the reasons I have gone to other stores that automatically load coupons to members’ cards/numbers. ### 4/5 — Bug *2026-06-19, version 95.2.0* Can you fix the list bugs, keeps leaving or deleting items. Also when adding more quantity to items on list it refreshes and reorganizes the list. ### 3/5 — Still needs work *2026-06-04, version 95.0.0* Still not able to click pictures or pinch to zoom. This should have been implemented years ago. This is standard with Walmart and Target. Second, products have issues where they just keep scrolling the same items over and over. It says there are 937 99 cent items available when you shop all, but all it does is continuously scrolling through about 15-20 and then it repeats those same ones again. You should also be able to click each section where the 99 cent items are. For instance snacks. You should be able to click it and scroll through items. ### 3/5 — Please quit “improving” your app *2026-05-24, version 94.2.0* Another update that doesn’t work. Latest issue: Allow substitutions doesn’t work in my cart now. If I allow for one item and add a substitution it doesn’t save it. If I try to turn it off for one item it doesn’t save it. You guys really need to work on testing your updates better. ### 2/5 — Updated app is glitchy *2026-05-24, version 94.2.0* Require update to the app is glitchy. Taking “forever”for my shopping list to show up and then once my list does update, every time I add a new item to my list, it has to update the list …again. Please fix. ### 2/5 — Works….sometimes *2026-05-23, version 94.2.0* As a family, we share one account. But, we often struggle, from device to device, with the list function. It rarely works correctly. The list won’t update from device to device. So, whoever might be doing the shopping won’t have a correct list. ### 1/5 — Dillons Falls Another Rung From Grace *2026-05-17, version 94.1.0* Once again, Dillon’s has managed to fall another rung from grace. After this last update, it deleted everything in my cart when I close the app, but freezes when I try to complete an order. It’s as if they don’t want customers anymore. Ever since they abandoned their “customer-first” service mission and their “world-class experience” philosophy, they have continually fallen from grace and had misstep after misstep. The latest issue with the app is just another symptom for this problematic company and their leadership. ### 1/5 — New update *2026-05-15, version 94.1.0* It took away the ability to add items to the shopping list in the store. I like to do this to help keep me in budget and look for coupons at the same time. It also now lags horribly. I have to wait 10-15 seconds per check mark for it to refresh. I am accidentally marking items shopped because of the lagging. ### 2/5 — What the heck??? *2026-05-11, version 93.2.0* Since the app has been updated I can no longer sign in to my account. Ck ### 3/5 — Three Stars. *2026-05-07, version 93.2.0* The app freezes constantly. ### 2/5 — Lost the ability to refill prescriptions on the app *2026-04-29, version 93.2.0* Since they’ve updated it, I can no longer refill my prescriptions on the app. It shows them processing like they’re going to be filled and then it drops off the next day. It never goes through. I’ve literally had to call my refills in just so I can get them. Also the coupons part is messed up where sometimes it doesn’t even show any coupons available. I’ve also lost points mysteriously. There are a lot of fixes needed. ### 1/5 — Can’t scan Plus Card after update *2026-04-28, version 93.2.0* What’s the point of having a digital card if you can’t even use it? Tried to scan at check out so I could use my e-coupon and it wouldn’t work so I had to type in my alternate ID. Then it wouldn’t give me the discount because I didn’t “scan” from the app. Useless. ### 1/5 — Watch out for your points *2026-04-24, version 93.2.0* There apps auto-redeemed my points that I saved for my fuel. Everyone should watch out for that!!!!! And they couldn’t put the points back to the correct month. I lost 300 points just for that reason. I have many other places that I can go shop so I’ll be here much less now. ### 1/5 — No adds- no coupons- showing up *2026-04-17, version 93.1.0* All of a sudden I can’t pull up any weekly ads or coupons. Drives me crazy ### 1/5 — REMOVED SEARCH BAR on Recent Purchases!!!!!! *2026-03-30, version 92.3.0* Search bar has been removed from recent purchases section so now you can nolonger simply search by item name for a digital receipt in case of a return. You now have to physically look at every transaction or scroll to a day if you remember it!!!!! BRING THE SEARCH BAR BACK!!! ### 1/5 — Cart not saved *2026-03-20, version 92.2.0* I add things to my cart as I think of them. Then when Saturday rolls around, my grocery order just nerds submitted. Well, three times this week the contents of my cart have been deleted. It's infuriating. Might have to switch to Walmart if this does not get fixed! Update: I had 40 things in my cart and they have all disappeared again. There are some things I can only get at Dillons. I am not getting "logged out." The items in my cart disappear! This is unacceptable! ### 1/5 — Cart not saved *2026-03-18, version 92.2.0* I add things to my cart as I think of them. Then when Saturday rolls around, my grocery order just nerds submitted. Well, three times this week the contents of my cart have been deleted. It's infuriating. Might have to switch to Walmart if this does not get fixed! ## Most critical reviews (10 lowest-rated) ### 1/5 — Turn off notifications *2026-08-21, version 97.2.0* I initially had notifications turned on because of my pick ups, but I can’t stand how many advertising notifications I get from this app. ### 1/5 — New app is awful *2026-08-14, version 97.1.0* The new list doesn’t match what I make online. It doesn’t order things by aisle (I’ll have produce sections at the top middle and end) and every time I click to either check mark an item or remove it the entire list gets shuffled. Some items won’t remove and they don’t have pictures like online so can tell something is weird. I’ve deleted the app and reinstalled several times. ### 1/5 — STILL UNABLE TO LOGIN!! *2026-08-04, version 97.0.0* I AM STILL UNABLE TO LOGIN CAN SOMEONE PLEASE FIND OUT WHAT IS THE PROBLEM AND FIX IT PLEASE!! ### 1/5 — Pharmacy app *2026-06-22, version 95.2.0* Your prescription app doesn't give an update on prescription status says try again later that's why my rating is so low if I could give a rating less than one star I would pathetic ### 1/5 — Not working *2026-06-12, version 95.1.0* The app won’t open and internet won’t let me log in. Done shopping at Dillons! Fix your technology please! ### 1/5 — Awful *2026-06-05, version 95.0.0* The ui for this app is horrible. Dillon’s really needs to get it together. You think with each update it would improve but instead gets worse. It’s laggy, it freezes, cuts the page in half when you try to see the participating items in a certain sale. People would probably buy more groceries with the app if they made it easier to use. ### 1/5 — Losing user friendly features every update *2026-05-30, version 94.3.0* The last few updates have made the list which is the most important function into the most difficult thing to use. From removing the search and add functionality in the list to removing the aisle number from an obvious easy to see section of the list to now not being able to sort by aisle number because it sorts by the first digit instead of the entire number. Maybe your team should quit with trying to make finding things easier especially at the same time the stores are rearranging ### 1/5 — Making shop list just keeps getting more difficult. *2026-05-29, version 94.3.0* With each update the shopping list feature gets more difficult to use. This latest update makes it nearly impossible to see which aisle items are located in. I primarily use the app for the ease of having my list ready to go with the location of each item in the store so I can go through seamlessly. This feature is getting more and more difficult to use and is extremely frustrating. ### 1/5 — Takes forever to load *2026-05-28, version 94.3.0* I used to use the app all the time but now it takes forever to load. I can’t go into the app to clip new coupons or search for things because the app is never working. ### 1/5 — Never works correctly *2026-05-24, version 94.2.0* This Ap gives me endless trouble. It says I have nothing on my list when I do, items reappear when I check them off, I have to constantly find the new way to add to the list. It’s a pain. Everyday it’s something new. ## Most praised reviews (10 highest-rated) ### 5/5 — Grocery list bug *2026-07-06, version 95.3.0* Can you fix the list bugs, keeps leaving or deleting items. Also when adding more quantity to items on list it refreshes and reorganizes the list. ### 5/5 — New update *2025-11-15, version 88.1.0* The new app is not easy to navigate. With the latest update I can’t find the weekly ad. ### 5/5 — Makes grocery shopping easier and quicker *2024-12-19, version 77.1.1* The app is generally pretty accurate about what products a given store stocks. The grocery list is also organized by aisle, which saves me from having to walk from one end of the store to the other multiple times because I forgot something. ### 5/5 — Keep Me Logged In - PLEASE!! *2024-04-04, version 69.0.1* This app went from a 5 star to a 1 star. Weeks have gone by and the bug in this app that prevents users from staying logged in has not been fixed. I use this app on an iPhone 14 and iPad. More recently the app even logs me out while using. UPDATED REVIEW: I changed my 1 star review to a 5. The app is now working as it should. It just took the developer way to long to find a solution to the problem. ### 5/5 — You fixed it! Thank you! *2024-03-30, version 68.3* Such a massive relief from the constant timeouts. Seems to work a bit smoother too. 👍 ### 5/5 — So good to order *2022-02-18, version 43.0* With the coronavirus around this helps so much I don’t need to get things from the store I can order it and have it in a couple of days so much helpful specially with being disabled and the hardship that I have to do just to go to the store get too much items and then end up inconveniencing other people to help me this is such a relief so thank you Jennifer ### 5/5 — My Favorite Store! *2021-05-02* I’ve been shopping at Dillons since before I was married. I went with my mom to do grocery shopping for our family for years and when I was married I just continued shopping there. I was married at age 19 and I’m now 74. I’ve tried other stores but I always come back to DILLONS! I trust DILLONS to always have fresh foods and to be honest in all dealings. I do my shopping now with my phone in hand and place my order. One of my children will pick them up on either the day or the day after I place my order. When my order gets home, I put things away just looking at store notes saying what additions or deletions they have made. It’s SO easy. It feels like I’ve done nothing and I just wait until time arrives for pick up. Once pick up time comes, a family member will drive to the store we have chosen and my order will be ready. My name is given, order is brought out, paper coupons are given over, balance due is recalculated and any change is paid or my balance due is lessened. We drive home to unpack and put away the food. What a way to shop! ### 5/5 — Awesome products and service! *2021-04-01, version 32.3* I’ve been using this app for several months now and the updates have made online shopping even better. Pick-up orders through the app are so easy! I can just add items from my previous order and submit them quickly. The products are always fresh and the staff are super friendly. The substitution feature is wonderful so I can get a similar version of an item without extra cost. ### 5/5 — Customer Service Click -it *2020-10-17* My Dillons on Central and MAIZE is the best in Wichita! The efforts that are made to shop for my needs and pick quality with me in mind as if they were shopping for them selves is beyond exemplary. I notice immediately the care and thought which my “Order Filled” person took in selecting my items. I can tell my order was not just a list to them. The packaging by category is amazing, making it so easy to take like items directly to my cabinet! The individuals who bring out my order have always been when engaged with me and not too busy for questions and carefully take time to explain any substitutions. Also, if there was an item missed or an error, they run or call immediately to remedy the situation free of charge, Errors have only occurred 2 times since the beginning of this specific service of Delivery at this store. Thank so much for treating this soon to be a first time Grandma at 67 so special. ( I know you treat everyone special! Thanks from Me! Julie Riley ### 5/5 — Unmatched Service and Quality *2019-11-07, version 19.4* I have been shopping Dillons at our location since I was a kid with my mom! I love the commitment to quality and service and as a young person with my own family who care about great food, I love seeing our small-town location put so much effort into offering more whole food and healthy options in our little town! Beats Wal-mart by a landslide in all areas! Kroger brand goods are top-notch too- I never have to pay extra to get the flavor and quality I am looking for! Love Dillons and Kroger! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*