# Dime Community Bank Mobile — user reviews > 72 indexed App Store user reviews of Dime Community Bank Mobile by Dime Community Bank, rated 4.70/5 from 4,422 ratings. - Source: https://appshunter.io/ios/app/dime-community-bank-mobile/id1386709439/reviews - App overview in markdown: https://appshunter.io/ios/app/dime-community-bank-mobile/id1386709439.md - Rating breakdown: 5★ 3,771 · 4★ 347 · 3★ 128 · 2★ 45 · 1★ 131 ## What do users think of Dime Community Bank Mobile? Overall sentiment: negative **Pros** - 👍 Good bank with nice people - 🚀 Excellent mobile app and online banking - 💡 Great customer service **Cons** - 🐛 Buggy mobile app with issues like login problems, crashes, and sideways camera for mobile deposits - 🔍 Search feature not useful - 🔒 Frequent account lockouts requiring customer service calls **Commonly reported bugs** - Mobile deposit camera issues - Frequent account lockouts - Compatibility problems with older devices **Most requested features** - Ability to rearrange accounts - Improved Zelle integration - Consistent portrait mode and keyboard layout ## Newest reviews (10 of 72) ### 4/5 — Good bank, nice people! *2025-11-17, version 24.2* The search feature isn’t genuinely useful. The Zelle part could use some love. ### 2/5 — Money deposit *2023-06-09, version 22.2.1* Never had so much trouble opening and transferring money. I think I called 5 times for help ### 3/5 — Good bank. Terrible app *2023-04-19, version 2.3* This bank has been in the neighborhood for many years. The people are kind. The app needs a major upgrade. It’s impossible to get the simplest things done. ### 5/5 — Great customer service! *2023-03-07, version 2.3* Always friendly knowledgeable and timely ### 3/5 — Love the bank, but the app is buggy *2022-12-19, version 2.3* the mobile deposits were working for awhile and suddenly for the past about 2 months they have had an incredibly bugged camera, other than that inconvenience the other features work well ### 5/5 — Good bank, nice people! *2022-10-15, version 2.3* Good bank, nice people! ### 5/5 — Dime *2022-06-24, version 2.3* I have been with dime for approximately 30 years. The bank staff at the Merrick branch are exceptional. Amazing customer service. ### 5/5 — Should be tested before rolling out *2022-04-29, version 2.3* Old system was fair at best. Was hoping g the new system Wooten an upgrade New system can use an upgrade. Keep a running balance after each transaction ### 3/5 — Disappointed *2022-04-10, version 2.3* Without much notice, software changed. Without direction we were expected to upgrade. Garbage, the transition was terrible. 2 trips to the banks, and I still have issues, Not a happy camper ### 1/5 — Horrible *2022-03-28, version 2.3* This app is absolutely awful. Having to get a text code every other time you sign in to the app is beyond aggravating, especially considering the app is super slow. Should have made sure the app at least matched BNBs quality before making us switch over to this atrocity. Disappointing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Do an upgrade it takes forever to see you’re actual bank balance *2026-07-07, version 24.2* Update it and fix it. ### 1/5 — Worst App Ever *2025-04-10, version 23.2* Constantly get locked out and need to change password and app refers for me to call a number. I keep my money with dime but it’s extremely frustrating to never have access and I usually want to check after business hours so no one is there to answer the phone. My family has been with this bank for decades but truly considering moving for the complete inconvenience for years for online access. ### 1/5 — Slow *2023-09-25, version 22.2.2* Never logs in well, a white screen always pops up, then have to re-log in. Your mobile banking as well as internet banking leave a lot to be desired. ### 1/5 — Opens in Portrait, Keyboard in lanscape *2023-08-03, version 22.2.2* Dowloaded this app twice. Start it up and it immediately goes to portrait mode even though my device is in landscape. You would think the keyboard would open in portrait mode too, but no it opens in landscape. Can’t be that hard to get it right. I’m guessing nearly 100% of the apps in the app store got it down from day one. Thought it was a fluke so I deleted and reinstalled. Well, I was wrong. This is an undocumented feature. Hard to use it like this, so I’m deleting and forced to use a browser. ### 1/5 — Deposit *2023-04-08, version 2.3* Camera angle for check deposits is awful. Pleasant correct. ### 1/5 — Worst app *2023-03-24, version 2.3* This bank is in the Dark Ages ### 1/5 — Camera for deposit is crazy bad *2023-03-07, version 2.3* New update or something - but the camera for the deposit is off-axis. Point it down at a check, and the camera is in landscape mode. Think that turning the phone to landscape? Nope. Still wrong. I mean, pretty basic coding for a banking app. Customer support doesn’t help. They want me to call someone. So, okay. Call. But nope. They don’t do app support. Anyway. If you try hard enough and move slowly, you can get it. ### 1/5 — Mobile deposits mad broken *2022-11-04, version 2.3* Camera processing is sideways ### 1/5 — Nothing ever works *2022-08-07, version 2.3* Since B&B turned into DIME it has been a nightmare I mean why bother if you’re not gonna get it right. ### 1/5 — Worst banking app ever! *2022-07-13, version 2.3* This is the worst online banking app! Not enough features and the online account keeps locking me out! ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfied with Dime to get take care of our finances. Excellent *2026-04-23, version 24.2* Professional// Detailed// Friendly ### 5/5 — 50 years with your bank *2026-02-25, version 24.2* I moved to South Carolina at 20 years ago. We do not have your bank Down south, but I still continue to bank with you because I feel that you always look Out for me I’ve always got a long wonderful with all the people who work at the bank and you give the best money market RateS ### 5/5 — Hampton bays elite dime bank branch *2026-01-27, version 24.2* Hampton bays dime bank has the most energetic , kind , organized and efficient team! They maintain a close connection, giving such a local feel and genuine sense of personal caring . Thank you HB DIME BANK FOR SUCH INCREDIBLE SERVICE ❤️❤️❤️❤️❤️❤️❤️❤️❤️ ### 5/5 — Happy Banking *2024-07-11, version 23.2* Shout out to the staff at Bridgehampton location!! ### 5/5 — Excellent *2024-06-20, version 22.2.3* Both the Bank and mobile app are excellent. Staff is knowledgeable and cordial and app for mobile banking works smoothly. This bank happily checks if they see anything unusual . Very pleased with transactions and security. ### 5/5 — Dime community Bank Southold *2023-09-17, version 22.2.2* I just love my bank, the employees are courteous, professional and extremely helpful. ❤️❤️❤️ ### 5/5 — Westhampton *2023-08-18, version 22.2.2* Everyone is so helpful ### 5/5 — Great update *2023-08-17, version 22.2.2* The online app is simple to use, intuitive and the update to mobile deposit makes it easy to take a photo of the check. ### 5/5 — New online banking *2023-07-26, version 22.2.2* Very easy to use substantial upgrade from the old one ### 5/5 — New app doesn’t work *2023-04-29, version 22.2.1* I have upgraded and it still says to check the App Store for the update… it didn’t update --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*