# Direct Auto Insurance — user reviews > 462 indexed App Store user reviews of Direct Auto Insurance by National General Insurance Company, rated 4.80/5 from 46,277 ratings. - Source: https://appshunter.io/ios/app/direct-auto-insurance/id1571501814/reviews - App overview in markdown: https://appshunter.io/ios/app/direct-auto-insurance/id1571501814.md - Rating breakdown: 5★ 41,351 · 4★ 2,920 · 3★ 1,020 · 2★ 229 · 1★ 757 ## What do users think of Direct Auto Insurance? Overall sentiment: negative **Pros** - 🚀 Quick and easy access - 👍 Affordable insurance - 👍 Friendly service - 👍 Smooth and easy to use **Cons** - 🐛 Frequent app crashes and bugs - 🐛 Login and password issues - 🐛 Inability to manage policy details - 🐛 Unreliable app and website - 🐛 Frequent app updates required - 🐛 Poor customer service **Commonly reported bugs** - App freezes and crashes - Login issues and inability to reset password - Inability to make payments through the app - Inconsistent app behavior and functionality **Most requested features** - Add dark mode - Implement Face ID and widgets - Allow policy changes and updates through the app - Improve app stability and performance ## Newest reviews (17 of 462) ### 4/5 — amazing quote *2026-08-20, version Release 2026-06-17 Version 778 (1.90.778)* amazing insurance and affordable ### 4/5 — Fácil uso *2026-08-06, version Release 2026-06-17 Version 778 (1.90.778)* Tiene un uso muy sencillo y práctico para realizar los pagos ### 5/5 — Great *2026-08-05, version Release 2026-06-17 Version 778 (1.90.778)* Easy to set up and get policy started. ### 5/5 — Love *2026-08-03, version Release 2026-06-17 Version 778 (1.90.778)* I love how easy they make it with the app. ### 5/5 — It’s almost been a year with them *2026-08-02, version Release 2026-06-17 Version 778 (1.90.778)* The app is very convenient ### 5/5 — Really easy and simple *2026-08-01, version Release 2026-06-17 Version 778 (1.90.778)* Everything on this app is very easy and super simple to make any type of claims and payments ! ### 4/5 — Cheap not so convienent *2026-07-31, version Release 2026-06-17 Version 778 (1.90.778)* They need to make it so you don’t have to have a different log in for your motorcycle policy vs your car/truck policies. It also sucks that you have to manually log in every time because it has to take you to a secondary link to log in. Otherwise it’s a pretty good app and the company is saving me a couple grand compared to the gecko. ### 5/5 — Wonderful *2026-07-30, version Release 2026-06-17 Version 778 (1.90.778)* They are great insurance company no problem here ### 5/5 — Insurance *2026-07-30, version Release 2026-06-17 Version 778 (1.90.778)* I love this insurance people keep calling me trying to get me to get other insurance, but this is the lowest price one and I tell them to forget it and I love the app. ### 5/5 — Direct Rules *2026-07-27, version Release 2026-06-17 Version 778 (1.90.778)* Direct Rules… get with them. They’re the most hassle free affordable insurance company I’ve worked with. ### 4/5 — You’re welcome *2026-07-27, version Release 2026-06-17 Version 778 (1.90.778)* Very easy to navigate throughout the app for payment and other information needed. ### 5/5 — Easy app *2026-07-26, version Release 2026-06-17 Version 778 (1.90.778)* Never gives me any troubles loading or logging in or processing payments. ### 4/5 — Sign in *2026-07-25, version Release 2026-06-17 Version 778 (1.90.778)* Shouldn’t have to go outside the app to sign in. ### 5/5 — 😤 *2026-07-21, version Release 2026-06-17 Version 778 (1.90.778)* Hopefully my insurance gets lower ### 2/5 — Customer service *2026-07-21, version Release 2026-06-17 Version 778 (1.90.778)* They can’t speak good English and they were rude about the help and also left me for long wait time ### 5/5 — One stop shop, look no further. *2026-07-19, version Release 2026-06-17 Version 778 (1.90.778)* They are an excelent company. straight up with you from the start. ourteous & proffesional. ### 3/5 — A few issues - glitchy *2026-07-16, version Release 2026-06-17 Version 778 (1.90.778)* Freeze constantly ## Most critical reviews (10 lowest-rated) ### 1/5 — Logs out while using! *2026-08-21, version Release 2026-06-17 Version 778 (1.90.778)* Terrible! ### 1/5 — 1 star *2026-07-27, version Release 2026-06-17 Version 778 (1.90.778)* Need better quality ### 1/5 — Useless app *2026-07-20, version Release 2026-06-17 Version 778 (1.90.778)* App does not work and neither does website. Both continuously say there’s an error so there is no way to log in to see account. Has been such a headache and hassle trying to do anything keep having to call to get what I need. ### 1/5 — App login. *2026-07-16, version Release 2026-06-17 Version 778 (1.90.778)* App is good but could be better. Like autologin or face id login without having to sign into Google every time ### 1/5 — Complaint *2026-07-10, version Release 2026-06-17 Version 778 (1.90.778)* The quotes are way too high. I’ve found cheaper, much cheaper insurance so I’m hoping you can match the price. ### 1/5 — Cancelation *2026-07-06, version Release 2026-06-17 Version 778 (1.90.778)* Be ware of trying to cancel your policy. They will tell you that it doesn’t matter if the car falls under the section for cancellation issues. My car is underivable and it doesn’t matter. Still having to pay to cancel a policy on a car that don’t run. ### 1/5 — The worst app ever *2026-07-05, version Release 2026-06-17 Version 778 (1.90.778)* This app is the worst everytime I try to log in to pay my insurance it won’t let me I’m so sick of it I’m changing insurance companies as soon as possible. ### 1/5 — App *2026-07-01, version Release 2026-06-17 Version 778 (1.90.778)* This app is not working right, every time I login to the app it disappears and calling customer service is a headache 😡 ### 1/5 — HORRIBLE INSURANCE COMPANY & APP *2026-06-30, version Release 2026-06-17 Version 778 (1.90.778)* vehicle at body shop for more than a month - they already submitted photos & estimates been constantly following up they won’t communicate with body shop & keep making false promises - they keep assigning new adjusters to consider you paying rental out of pocket ### 1/5 — App sucks *2026-06-23, version Release 2026-06-17 Version 778 (1.90.778)* On the app and the website shuts down and says error ## Most praised reviews (10 highest-rated) ### 5/5 — Satisfied user *2026-08-26, version Release 2026-08-19 Version 801 (1.90.801)* Get the app save yourself the time of call waiting ### 5/5 — Easy to Use *2026-08-26, version Release 2026-08-19 Version 801 (1.90.801)* The app is fast and has little to no glitches. Its layout is also very clear and easy to learn. ### 5/5 — Go back *2026-08-24, version Release 2026-06-17 Version 778 (1.90.778)* I would enjoy if it went back to where I could put Face ID in to login ### 5/5 — Convenient for Modern Life *2026-08-23, version Release 2026-06-17 Version 778 (1.90.778)* With life seemingly moving fast for some of us, having an insurance application that makes it easy to make a payment or even add coverage; it’s convenient 🤝 I literally made a payment in about 40 seconds 🤓 ### 5/5 — Quick *2026-08-19, version Release 2026-06-17 Version 778 (1.90.778)* Quick, Painless and good pricing. ### 5/5 — Flexible *2026-08-15, version Release 2026-06-17 Version 778 (1.90.778)* They have worked with me over and over again to make sure I don’t loose my coverage during times of financial struggle and I really appreciate that ### 5/5 — So easy to navigate! *2026-08-15, version Release 2026-06-17 Version 778 (1.90.778)* I have had multiple insurance companies apps and this is by far the nicest. Easy to navigate and it’s so convenient being able to pay through the app. ### 5/5 — Great keep up the good work. *2026-08-12, version Release 2026-06-17 Version 778 (1.90.778)* This app helps a lot to see your policy info, make payments, and keep living. ### 5/5 — Great *2026-08-11, version Release 2026-06-17 Version 778 (1.90.778)* Great ### 5/5 — Me encanta *2026-08-07, version Release 2026-06-17 Version 778 (1.90.778)* Muy bueno --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*