# Direct Cars Lincoln — user reviews > 49 indexed App Store user reviews of Direct Cars Lincoln by Direct Cars Lincoln Ltd, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/direct-cars-lincoln/id694605923/reviews - App overview in markdown: https://appshunter.io/ios/app/direct-cars-lincoln/id694605923.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (18 of 49) ### 1/5 — Awful *2021-04-30, version 33.2.5* Never works properly, absolutely dreadful to use. Whoever “updated” or changed this wants sacking. Can’t pre book anything anymore utterly pointless. Wish I could give it no stars ### 1/5 — It just does not work.. *2020-09-26, version 32.0.2* I have tried several time to register but it keeps sending error messages after receiving the pin codes...so it is just not possible to register...at least this is my experience...😔 ### 4/5 — It works but feautes are lacking. *2020-06-27, version 32.0.2* this app works fine. Unfortunately it’s features are a joke 1. Payment processing. 2. making the number of passengers selectable 1 to 8 with the appropriate vehicle type auto assigning. 3. A Disclaimer about special events (COVID Local Government Restrictions) 4. Make required information fields mandatory. I.e Pickup Location, Destination, Number of people. Dont let people proceed til these fields are filled. ### 1/5 — Doesn’t take card *2019-11-01, version 32.0.2* What’s the point if it doesn’t take card? It’s 2019, almost 2020. Handsome Cabs have the same whitelabel app and dispatch system and accept card, no excuse. ### 1/5 — Pointless *2019-05-29, version 32.0.2* The last 10 times I’ve tried to use the app I get a message that bookings can not be accepted. No point whatsoever is having an app. ### 3/5 — Needs add ons *2019-04-15, version 32.0.2* Good app if you know the postcode or address. If not the pin point doesn’t work very well. An Apple Pay, Card option should be added soon. I tend to call for a cab more than using the app because of the lack of payment options. ### 1/5 — Can never book *2018-12-21, version 12.20.1* They are never accepting bookings on the app. It would be fine but I’m booking it in advance and it’s not a busy time rn so idk what’s going on but it needs sorting because I’ve never been able to book a taxi on this app ### 1/5 — Prices are not corrects *2018-11-03, version 12.20.1* Prices quoted are not the same as the prices charged. On Monday I got in a taxi with 4 other people and was quoted 6.90 on the app then got in the taxi to be told that it was 7 50 and had always been ### 1/5 — Just doesn’t work properly *2018-03-30, version 12.15* Very poor at searching addresses and does not give obvious option to specify a time - just books the taxi straight away! ### 1/5 — Just doesn’t work *2018-02-14, version 12.15* Previously this was a great app, but now it just doesn’t work. Real shame it can’t be sorted. ### 1/5 — Most useless app *2018-02-10, version 12.15* App has not worked once since the whole software/interface changed. I’ve mentioned the app issues MANY times over the phone and still nothing done. Absolutely no care for customers, goodbye direct hello handsome ### 1/5 — APP NOT FIT FOR PURPOSE *2018-01-06, version 12.15* The developers of this App need standing up a wall and shooting. How long has it taken then to sort out the glitch with this version? Yet still it needs reloading, regularly. Still, you get what you pay for. Tight fisted Mick, coining it in on renting out equipment. Drivers unaware of the second rate customer experience. Good job the drivers are bloody good. ### 1/5 — Crashes Constantly *2017-12-24, version 12.10* I’ve been using this app for around 6 months and it used to work really well. Now, however, it just crashes constantly and I can’t make a booking at all. ### 1/5 — App crashes! *2017-12-11, version 12.10* Constantly crashing for weeks now with no fix. Was a good app before but they don’t seem to be fixing this issue which is really annoying ### 1/5 — App *2017-12-10, version 12.10* New app doesn’t work. All Was ok and a good service until app was up dated ### 1/5 — Update? *2017-10-18, version 12.10* Edit: Now crashes any time I try to input a destination. We've got a new UI but it actually doesn't work any better. Still can't get a fare estimate and can't book a cab for more than 4 people. Relatively useless. ### 1/5 — Useless *2017-07-09, version 12.10* App doesn't work, fairly useless! ### 1/5 — Don't use this firm *2017-06-25, version 12.10* A car may turn up with this app but the price quotes will mean nothing to the driver, and if you select a car for 5 or more that won't work. The staff are uneducated in customer relations and are just rude and obnoxious. I wouldn't touch this outfit. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pre-booked taxi isn't actually pre-booked during school run *2026-01-09, version 37.1.0* I pre-booked a taxi a week in advance using the app so I could be dropped off at work while I was unable to drive in. On the day of my booking the taxi did not arrive at the specified time and upon calling I was told that app bookings did not take priority during the school run. I appreciate the person I spoke with letting me know to call instead and I understand that it is a busy period however I would have appreciated a warning within the app. As now I am going to be late for work. ### 1/5 — Avoid. *2023-08-20, version 34.0.23* I don’t think I’ve ever had a positive experience with this company and it’s drivers. I’ve experienced racism, unsafe driving and unsanitary vehicle conditions and their drivers must not be vetted on any level. Please use a different service if you’re female, any race other than white or simply prefer a good service. Handsome cabs appears to be regulated like Uber and I have never had a bad experience. Clean cars, professional drivers and a far easier process. They’re often a little more expensive but the extra £3 allows you to keep your life and pride intact. ### 1/5 — never any cars available *2023-08-19, version 34.0.23* don’t see the point in taxis places being about if you can’t get a lift WHEN YOU NEED, im sick off working around them, it’s not how it works ### 1/5 — Database issues *2022-10-06, version 33.6.20* Says mobile number is registered to an account. Go to forgetten email and enter mobile number for it to say it's not linked to an email. Go to register account and can't use number...repeat. ### 1/5 — Rubbish *2022-08-29, version 33.6.20* Why have an app when you can’t book taxis late at night ### 1/5 — Awful App *2021-09-26, version 33.3.13* Any time you chance one aspect of your journey, it resets the others to their default setting. Don’t even bother wasting your time trying to book a taxi for later if you’re somewhere else in the country as the pick up address will keep changing to wherever you are, regardless of how often you change it back ### 1/5 — Cannot seem to book anything with this version. *2021-07-21, version 33.2.7* After upgrading to this version there are no taxis available either for ASAP or 2 days in the future. ### 1/5 — App unusable *2021-07-17, version 33.2.7* Has anyone actually used this app successfully?? ### 1/5 — Zero cars *2021-07-05, version 33.2.5* Having had the app for one day this appears to be a taxi service with zero cars. I thought it was maybe the time’s I was trying to book so out of curiosity I randomly checked between 1700 and 2300. No cars. ### 1/5 — App and service is awful *2021-07-02, version 33.2.5* Downloaded the app yesterday to get a taxi. Doesn’t work properly. Times and dates don’t align properly. Then called them up to sort it out and was greeted by an incredibly rude woman who was arguing with me and talking to me like a child when it was clearly a fault with the app that I took screenshots of for proof. Don’t download and don’t call. Go with a different service. Absolutely awful. And this isn’t the first time I’ve had bad service on the phone either. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Customer Service *2025-05-09, version 35.1.9* I like him ### 5/5 — Life changing app *2019-04-09, version 32.0.2* Amazing app. Track drivers. Shows arrival time. Shows driver name and car reg for safety. Highly recommended, if your in Lincoln obviously. ### 5/5 — Lady Passenger *2016-04-08, version 11.2.2* Easy to use. Able to monitor where your taxi is and provides details of driver and of the vehicle; great for female passengers getting into taxis. ### 5/5 — Reliable *2016-02-08, version 11.2.2* Easy to use app, tracking of cab, stores destinations and home address. Just perfect. ### 5/5 — Brilliant service *2015-01-12, version 2.216* Was having trouble finding a taxi available to book on Sunday evening in a village outside Lincoln. Decided to search Lincoln taxi on the App Store as I use a regular taxi at home which has an app. Journey went really smoothly, driver was brilliant. Fare was great too, plus it's on the app when you book a huge plus. Will definitely use again and will recommend ### 5/5 — Fantastic *2014-10-13, version 2.212* Easy to use, reliable and great driver! 5*****. 👍👍👍 ### 5/5 — Spot on! *2014-09-23, version 2.212* Works great. Perfect for sorting a taxi out from inside a noisy bar/club without going outside. Etc. ### 5/5 — Great app! *2014-06-12, version 2.212* Really handy, a taxi can be booked for 5 minutes and generally arrives straight away and you haven't got to speak to anyone! They even text you when your taxi is outside so no need to wait outside in the cold/rain/dark! ### 5/5 — Brilliant!!! *2014-05-30, version 2.212* A great app - use it all the time to book taxi. Love the fact you can track to see where it is. Just simple to use but really effective. Might be nice to offer opportunity to pay by card through the app but this is only a suggestion. ### 5/5 — Ace *2014-05-16, version 2.212* App is great. It's easy to use and I love that I can track my taxi and that they let you know by text that the taxi has arrive and exactly what the car is reg etc. long time coming and so impressed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*