# Direct Energy Account Manager — user reviews > 134 indexed App Store user reviews of Direct Energy Account Manager by Direct Energy, LP, rated 4.70/5 from 11,909 ratings. - Source: https://appshunter.io/ios/app/direct-energy-account-manager/id699977445/reviews - App overview in markdown: https://appshunter.io/ios/app/direct-energy-account-manager/id699977445.md - Rating breakdown: 5★ 10,198 · 4★ 784 · 3★ 238 · 2★ 110 · 1★ 579 ## What do users think of Direct Energy Account Manager? Overall sentiment: negative **Pros** - 💰 Great prices - 👍 Easy to use app - 🔍 Helpful usage tracking - 🤝 Good customer service **Cons** - 🐛 App not working/crashing - ⚠️ Inaccurate information/billing issues - 🕰️ Slow/unresponsive app - ❌ App not available/down for maintenance **Commonly reported bugs** - Login issues - Frequent crashes when checking usage - Incorrect account information displayed **Most requested features** - Automatic payment amount detection - Improved app layout and navigation - Real-time usage monitoring ## Newest reviews (10 of 134) ### 2/5 — Bright boost gone?! *2026-01-18, version 11.7.0* I just got my bill and decided to use the bright points rewards I had towards it. I logged in to the app and the bright boost points is not showing up. What is going on. I earned those points I should be able to use them especially since I just earned some this month due it being the month I was born. I checked my email to see if there was a warning about if bright points were going away, but it shows nothing. Is this some mess up with the app, what is going on? ### 5/5 — Pleased *2025-10-24, version 11.5.1* Pleased ### 5/5 — Great company *2025-10-13, version 11.4.0* Great company ### 4/5 — Paying Bill *2025-09-04, version 11.3.0* Pay my bill using the app was very easy and efficient process. The app was very user. ### 1/5 — Trash *2025-08-06, version 11.2.2* Half the time doesn’t work, takes for ever to load ### 5/5 — Electric service *2025-08-02, version 11.2.2* I’m in business too. Your rate hikes just get come back to you because now I have to charge more also to make ends meet. Good service. ### 3/5 — Cool idea, but… *2025-07-20, version 11.2.0* Just added the app, I was able to sign in but was logged automatically. Now each time log in, the app logs me out. I looked for an update but there isn’t one. Some help with this issue would greatly be appreciated as this app is supposed to be useful in accessing the account on the go ### 1/5 — Not very trustable app *2025-07-20, version 11.2.0* Just want to be able to pay my bill and forget about anything else but it’s not the case, once again the app doesn’t work properly after they update it. ### 1/5 — App *2025-07-19, version 11.2.0* App not working ### 2/5 — Payment not saving *2025-06-27, version 11.0.0* It’s very annoying that this won’t save my payment info. Every time I have to put it in again. ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst experience *2026-07-30, version 13.0.0* The worst electricity company, I don't recommend them, get away from here .. it's serious, you'll regret it later ### 1/5 — Won’t recognize my location *2026-06-08, version 12.0.0* This app continually insists that I live in TEXAS. I live in PA, very frustrating ### 1/5 — Useless for payments *2026-04-16, version 11.9.0* Have been trying to pay my electric bill since last night but as soon as I submit the payment it reroutes me as a new costumer. I even tried on safari and it does the same thing. Hope this issue gets fixed soon. The point of the app is to Make it user friendly for your consumers. ### 1/5 — App *2026-04-03, version 11.9.0* This is one of the worst apps ever. All it does is continuously make you sign in. ### 1/5 — Awful app that barely works *2026-03-25* It’s kinda incredible just how terribly made this app is. I can’t even pay with my debit card now because it says the bank account information was wrong despite me not selecting to pay with a bank account. I could deal with it never saving my card info for future use (despite me selecting the option EVERY TIME), but this is unacceptable. Can’t even pay my bill now and I have to go out of my way to do it on the computer. I mean seriously who’s the people pushing out the updates? Vibe coders? It must be because the level of incompetence it takes to completely break the most vital functionality of an app takes some genuine lack of care and/or brains. **Developer response:** Hello, and thank you for taking the time to share your feedback. We recently experienced a temporary issue with our payment system, but everything is now back up and running. When you have a moment, please try your payment again. We appreciate your patience and thank you for being a Direct Energy customer. ### 1/5 — Charges 2x more than the competition… *2025-11-16, version 11.5.2* Google “Power To Choose”. ### 1/5 — The Worst! *2025-11-07, version 11.5.1* WORST APP EVER! Forces closes and never saves payment information. Just use safari or a internet app ie: Google ### 1/5 — Never works *2025-10-17, version 11.5.0* It never works when I try to use it and freezes. ### 1/5 — Freezes every time and app closes *2025-09-23* I’ve had direct energy for several years now however, I did not know there was an app. Anyhow, I downloaded the app just now and I guess it doesn’t really matter that there is an app because every time I open the app by the time I try to switch from dashboard to another area the app immediately freezes and closes. And like I mentioned above it doesn’t just happen sometimes, it does this every single time I open the app. If this is not fixed I might not even be able to use the app which is meant to be for more convenience! Well just have to see and I’ll update this review if that happens. **Developer response:** Thank you for reaching out to us. We're sorry to hear about your negative experience. You are on the latest v11.4, so it's not version related. Please reach out to us to open a ticket for your account. Please call Direct Energy Texas: (888) 305-3828 or Direct Energy Northeast: (866) 348-4193. We are available 24/7. Thank you for being a Direct Energy customer! ### 1/5 — ‘Oops! Something Went Wrong!’ *2025-08-10, version 11.2.2* Every time I open this app and log in, I get hit with ‘oops! Something went wrong,’ then I can’t log in for 12 hours. ## Most praised reviews (10 highest-rated) ### 5/5 — Direct Energy *2026-08-11, version 13.0.0* App ### 5/5 — Good App *2026-05-07, version 12.0.0* Very simple and easy to use always able to log in and pay my bill no problem ### 5/5 — Very easy to use *2026-04-29, version 12.0.0* The app is just as good as their services, absolutely amazing. ### 5/5 — Real customer *2026-04-04, version 11.9.0* Direct Energy has given our family the best of the best customer service and cheapest rates. They have exceeded all expectations. We used to pay $250 per month In an apartment, they have cut it in half for a whole house. ### 5/5 — Jerry Hines SRTV on YouTube *2026-03-09, version 11.8.1* I’ve been with this company for over six years and it provides a perfect wonderful, beautiful service! ### 5/5 — 😎 *2026-01-29, version 11.7.0* 🤠 ### 5/5 — Service rendered *2026-01-06* Direct energy has been my go to for energy in Texas . My ability to pay my bill in advance and great plan options that fit your needs direct energy is the perfect company for your energy needs. The app is awesome with its updated interface it makes paying bills and seeing your usage break down easier than ever. I am always impressed with my services thru direct energy. **Developer response:** We're happy to hear that the updates are making your experience easier than ever. Stay tuned for continued improvements. Thank you for your feedback and for being a Direct Energy customer! ### 5/5 — Direct Energy *2026-01-03, version 11.6.0* Great rates ### 5/5 — => *2025-10-31, version 11.5.1* This is amazing ### 5/5 — Bueno 👍 *2025-10-28, version 11.5.1* Bueno 👍 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*