# Direct Express® — user reviews > 85 indexed App Store user reviews of Direct Express® by i2c Inc., rated 4.51/5 from 4,354 ratings. - Source: https://appshunter.io/ios/app/direct-express/id1499348004/reviews - App overview in markdown: https://appshunter.io/ios/app/direct-express/id1499348004.md - Rating breakdown: 5★ 3,382 · 4★ 432 · 3★ 178 · 2★ 96 · 1★ 265 ## What do users think of Direct Express®? Overall sentiment: negative **Pros** - 👍 Easy to manage - 🚀 Accurate with notifications - 🔒 Secure features like card locking **Cons** - 🐛 Frequent app crashes and freezes - 🤖 Poor customer service and communication - 🔒 Security issues with card fraud - 🤯 Confusing and inconsistent app updates - 💸 Unexpected fees and charges **Commonly reported bugs** - App not compatible with certain card numbers - Login issues and account access problems - Inability to update or reinstall the app **Most requested features** - Add support for Apple Pay - Improve login and access to account information - Allow direct bank account transfers - Provide more transparency on fees and charges ## Newest reviews (18 of 85) ### 3/5 — Not happy *2024-12-22, version 3.3.7* Cards starting with 5332 can’t log in to the mobile app ### 1/5 — DO NOT USE *2023-12-02* Do not use this app, and if you have a means of obtaining your benefits via a different account to have then deposited into, use that instead of Direct Express AT ALL. I can’t access my monthly benefits to pay my rent currently because someone canceled my card, ordered a replacement, and had it delivered to an address I have never lived at in another city. They say they safety, and security, is their top priority, but I’m sitting at a call log of 50 attempts currently to get through to someone so that hopefully this can be resolved and my family isn’t evicted right before Christmas. DO NOT USE ### 1/5 — Spiteful company *2023-10-03* I received the letter at my current address, where I live from the company, stating that I would be receiving a new card within 45 business days. The card never showed up so I called the company to ask when I would be receiving the car. They told me that the card was sent to my old address where I lived seven years ago, she then told me that she could send me the card to my current address with Xpress shipping for $13 and I told her no I’m not paying $13 you sent it to the wrong address hence your fault. And why did I receive a letter to my current address stating I would get a new card then they send the card to an old address. Long story short, they charged me $13 anyways and sent the card express shipping and are refusing to give me a refund. ### 1/5 — 533248 *2023-10-03* Where is the app for 533248 ### 1/5 — Where am I supposed to find the other version? *2023-06-14* My card isn’t compatible with this one nor will it work with my PayPal so I have no way of transferring my funds and the helplines aren’t very helpful ### 3/5 — App freezing *2023-05-17, version 3.3.5* When there is an update the app does not even load ### 1/5 — Useless Application *2023-04-19, version 3.3.5* This Application no longer works ### 1/5 — Cannot login *2023-04-07, version 3.3.5* What good is a app if you can’t log login?!!!! ### 1/5 — Update *2023-03-30, version 3.3.5* This app only works 2 to 3 times signing in and I have to constantly delete and download again. ### 2/5 — Dx app *2023-02-07, version 3.3.2* Terrible app never works . I used it for a few months maybe and not working again so done with the headaches ### 1/5 — App refuses to open *2023-01-07, version 3.3.2* My app remains on the start page and will not open I have restarted my phone and it still won’t open! ### 2/5 — Card to bank transfer *2023-01-01, version 3.3.2* The card to bank transfer doesn’t work. It wouldn’t allow me to select the option of putting the bank name. ### 1/5 — This company is essentially a scam. *2022-12-15* My mother had a DirectExpress card. Somebody hacked the card and took her money. They replaced the money, but they marked the account as a high risk. She was admitted to a nursing home and needed to access her card information because she had an expired card. She called direct express and they would not talk to her. We have tried every avenue to resolve this issue. There is currently at approximately $2500 on her DirectExpress card that we are unable to access and that they will not return. We have had to open a bank account in my mothers name and change your Social Security direct deposit to that bank account to prevent direct express from keeping any more of her money. This company is horrible and should be ashamed at the way they do business. They take advantage of elderly people. This has been ongoing for over two years. Shame on you direct express. ### 1/5 — App won't open on iPhone *2022-10-17* I'd say that at least 80% of the time, the Direct Express app will not open on my iPhone. Even if I go to the App Store and try and open it from there, it doesn't work. I can't tell you how many times I've had to completely delete the app, reload it, and start all over. This has been a problem for years. ### 1/5 — Bad business *2022-10-05, version 3.3.1* This is the worst app I’ve ever downloaded this company is getting paid for doing absolutely nothing to help the unfortunate people that have this bank card I recommend using a real bank ### 1/5 — Won’t let me update at all *2022-09-23, version 3.3.1* App is being a pain. Can’t even update. ### 4/5 — Oh Not Again *2022-08-20, version 3.2.8* Yes, this card works when it wants & NOT when I want it to work. Today I am unable to even check if my phone bill was paid but the card will not even open. So now and AGAIN I must call DX to see why my card won't load. No update nothing. What is wrong NOW? Call center here I come. I will say they have a terrific customer service center. Very knowledgeable & a delight to deal with. Once in a while, you do have to hang on but not too long. But today the card I have had for 2 years just refuses to work or even open. ### 1/5 — App *2022-07-29, version 3.2.8* Worked fine till I updated and now I only get a green and gold screen with a face ## Most critical reviews (10 lowest-rated) ### 1/5 — Direct express *2025-08-15, version 3.3.8 (1)* They never answer the phone it’s so annoying you could have an emergency which I did and you can’t get anyone one the phone for days on end also sit on the phone for hours and hours I’m switching ### 1/5 — Plz read !!!! *2025-07-31* Anyone using direct express debit card plz read !!! I’ve Ben with direct Express for over 15 years never had any problems till now my debit card got compromised 1,850 to be exact and they won’t refund my money I went to the police station but anyone using this debit card move your money to a real bank and stop using this card these people will not give you your money back if your card gets compromised!!! The customer service didn’t want to hear nothing I’ve said I reported the stolen money 12 hours after and on top of that they cancelled my debit card without me calling they knew it was compromised but they won’t give me my money my next step is a lawyer I can’t imagine if this happened to other people ..Agin anyone with direct express member Plz go to a real bank I use my local bank I moved my money right away so that these people won’t steel my money I got rob by someone and direct Express I guess you can call it a double scam …ANYONE READING THIS CANCEL THIS CARD IMMEDIATELY BEFORE THIS HAPPENEDS TO YOU ..1,850 dollars that they won’t return!!!! I wish I had someone tell me this ### 1/5 — Plz read !!!! *2025-07-23* Anyone using direct express debit card plz read !!! I’ve Ben with direct Express for over 15 years never had any problems till now my debit card got compromised 1850,00 to be exact and they won’t refund my money I went to the police station but anyone using this debit card move your money to a real bank and stop using this card these people will not give you your money back if your card gets compromised!!! The customer service didn’t want to hear nothing I’ve said I reported the stolen money 12 hours after and on top of that they cancelled my debit card without me calling they knew it was compromised but they won’t give me my money my next step is a lawyer I can’t imagine if this happened to other people ..Agin anyone with direct express member Plz go to a real bank I use my local bank I moved my money right away so that these people won’t steel my money I got rob by someone and direct Express I guess you can call it a double scam …ANYONE READING THIS CANCEL THIS CARD IMMEDIATELY BEFORE THIS HAPPENEDS TO YOU ..1850,00 dollars that they won’t return!!!! I wish I had someone tell me this ### 1/5 — This the card special ed people have *2025-07-09, version 3.3.8 (1)* 🤣🤣🤣🤣🤣 ### 1/5 — Scam *2025-02-27, version 3.3.7* Scam ### 1/5 — Horrific all the way around *2024-12-31, version 3.3.7* Direct express is the worst of all bank cards/apps. One problem after another. It’s like winning the lottery if you ever get hold of a live person. Don’t do it. 0 stars.. ### 1/5 — Going to cancel my card!!!!! *2024-10-28* Customer support team had me on hold for over an hour when I asked to talk to a manager they put me on hold and not even two seconds later hung up on me. They took money out of my account that they had originally credited from Walmart and now they’re saying it’s from Publix Instacart so if they can’t even get their story straight then why would they automatically take money out of peoples account that customer never spent in the first place? ### 1/5 — SCAMMERS *2024-10-01* Please people find a different app. These people have the worst customer service,been scammed. Received a new card only to find out that my card # was used on eBay from another person. Brand new card never been set up. So it was an inside scam job from Direct Exspress. They are being investigated by the government. This has happened to many on SSI/SSD an amount others. ### 1/5 — Mr.Jared Scott *2024-07-03, version 3.3.6* I called to report fraud they laughed another app that Scamed me and bank i have been robbed buy so prepaid cards ### 1/5 — What happens to the app? *2024-04-02, version 3.3.6* I can’t get it to even leave the front page. My card starts with 5332 so I have to use the other app but I pull it up and it just has the picture and I can’t get it to leave. I’m thinking about canceling my account because this happens just too often. ## Most praised reviews (10 highest-rated) ### 5/5 — Yukeldyayala *2025-04-08, version 3.3.7* Yukeldyayala ### 5/5 — Love this app *2022-10-13, version 3.3.2* It’s great! Here is an idea in the app you should be able to see your card number and the cvs code too just a thought ### 5/5 — No choice *2021-11-30* The app worked fine until it updated and now to login I open the app input my information that’s correct and get locked out of my account for 10 minutes (that is actually permanent) until I get online open the website and set up all over again if it’s working or call customer service who English is so broken I don’t understand what they’re saying and vice versa apparently the US government is contracting outside of the US to do their dirty work of screwing the citizens on that note I continue to have fraudulent charges made unknowingly how that happened when it happens across the ocean in a different state over 35,000 miles from where I’m at with no real way to address that issue either the last dispute took over seven months i’m pretty sure the people with broken English used my information that I had to give them to open my account as fraudulent charges only happen before I opened my account for myself again when I switch cards to try to stop this I have to pay for that too I cannot transfer money to any other account over $50 that’s not helpfu ### 5/5 — Good *2021-10-11, version 3.2.4* This is a good card I like how I can lock your card n unlock ur card. Overall good card. ### 5/5 — John Ayala *2021-06-11, version 3.2.2* Very easy to manage and accurate with notifications. I give the 5🌟👍🏻 ### 5/5 — It’s so awesome ! *2021-01-06* This app is one of the most useful and easy to use, I’ve had the pleasure of using . It’s very precise and has actually helped me out of a jam or two , which I find myself running into unfortunately, as I am somewhat of a forgetful individual. It’s usefulness amd ease of operation, have made it a definite five star keeper , I’m my personal opinion . It wouldBehoove you, to try it! Jett ### 5/5 — Great App *2020-11-01, version 3.1.3* Has worked very well for me with no issues. ### 5/5 — Working So Far *2020-10-30* It’s working just fine. I would however like to be able to transfer funds from the card into my BofA checking account for bills I’ve always paid from there online. ### 5/5 — My new App *2020-10-18, version 3.1.3* You’re new app that you created is great. I am notified immediately on any withdrawals, plus I can view my accounts anytime. That is awesome! ### 5/5 — Great app! *2020-06-26, version 3.1.1* It’s super easy and convenient. I manage everything from the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*