# Direct Health for Patients — user reviews > 71 indexed App Store user reviews of Direct Health for Patients by Bender Medical Group Inc, rated 3.57/5 from 14 ratings. - Source: https://appshunter.io/ios/app/direct-health-for-patients/id1064907624/reviews - App overview in markdown: https://appshunter.io/ios/app/direct-health-for-patients/id1064907624.md - Rating breakdown: 5★ 7 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 3 ## Newest reviews (18 of 71) ### 3/5 — Notifications *2025-04-14* This app does not notify you when your doctor messages you back. I’ve missed so many messages by several DAYS. And no it’s not my phones notifications, because they are all turned on. ### 1/5 — Tech company unethical *2021-11-07* These lousy tech oligarchs gave my doctor one and a half hours to comply with an exorbitant fee increase. Can you imagine the evil intent on offering physicians a service and once all of their patients are on board, with no warning at all, raising their fees?? My doctor refused, because he would not pass the fee onto his patients. He was de-platformed. This doctor has committed his practice to helping Covid patients. ### 1/5 — No answer *2021-10-02, version 1.58.0* I and my family were sick and I wrote to ask advise on 9/13/21 and then again on 9/14. I have never received an answer. While understanding the possibility of overload of operators, this total lack of response is disappointing and unsafe for cases that would worsen in time. ### 1/5 — CANT DELETE MY CREDIT CARD INFO *2021-09-29, version 1.58.0* WHY??? Does stripe know this is how you operate? ### 2/5 — No delete account button *2021-09-29, version 1.58.0* How are you suppose to wipe personal Data when you are done with the app? No delete account button anywhere on app. ### 1/5 — The name Medici should be your first clue *2021-09-26, version 1.58.0* Thank god I read the reviews before I added my credit card or was in need of medical assistance. 4 days wait for a response?? Any company that associates itself with the name Medici either doesn’t know that families reputation or worse, endorses their practices. ### 1/5 — No reply *2021-09-21, version 1.58.0* It’s been 6 days since without a reply. I’m looking to get medication for COVID. Don’t waste your time. ### 1/5 — Can’t sign up *2021-09-20, version 1.58.0* The date format can’t be changed, thus not even allowing me to get signed up. ### 1/5 — Wasted time - disappointing *2021-09-19* Over 84 hours now with out a reply, response or even a auto bot msg. App does say that they are very busy and that’s understandable. However listing that you typically reply within 12 hours? Going on days 4 now. Unable to delete Credit Card info from profile, does not even give you the option. No charges have shown up at this time but did contact my bank to give the, a heads up. Four days wasted when we could have been getting real medical help elsewhere. ### 1/5 — Can’t get access to my keyboard *2021-09-18, version 1.58.0* Impossible for me to sign up since I can’t get access to My keyboard when filling out the info. Help. ### 1/5 — Thanks for nothing app *2021-09-15, version 1.58.0* The keyboard function on the app is not displaying when trying to create an account. ### 1/5 — Doctor search by name *2021-09-13, version 1.58.0* There is no other filter selection to locate a doctor besides location and you have to know the doctor’s name to put in the search box. Only one recommended doctor on the list which is over priced. I suggest that they put a simple button said to covid treatment or prevention treatment. It will thrive! ### 1/5 — They’re overwhelmed *2021-09-11, version 1.58.0* When the app first came out, it was great. Max of 2 days for a doctor to get back to you. Right now I’m sick, and I’ve been waiting over 8 days for any response. Don’t waste your time. ### 1/5 — Buggy and unreliable *2021-09-10, version 1.58.0* Unreliable. Freezes up. Wanted to reset password and it went into an endless loop. Can’t seem to be able to delete account. Borderline scam. ### 1/5 — Useless *2021-09-04, version 1.58.0* Sent several messages to a doctor with NO RESPONSE ### 1/5 — Can’t even create an account! *2021-08-27, version 1.58.0* I can’t get the app to give me a keyboard to type any of the info I need to create an account. Worthless and frustrating waste of time! ### 1/5 — Terrible App *2021-08-24, version 1.58.0* This app is a scam. Do not use it. Your doctor or provider should suggest an app to you. The doctor I found on Medici charged me, never truly filled my prescription (called pharmacy to confirm), and now won’t respond to my messages. I also can’t delete my card off of the app. Customer service is no help. Will be reporting to the BBB as well ### 1/5 — No response *2021-08-19, version 1.58.0* Pretty sure no one is using this app. I reached out multiple ways and never got a response. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pretty atrocious (still - in 2026) *2026-03-31* Terrible app, terrible execution. Seems to just mysteriously change names every other year, I wonder why that is. Still haven’t been able to pinpoint that. ### 1/5 — Not a way to talk to your doctor *2024-11-05* If you have a question for your doctor, this app is not what you want. This is just a tele consulting app. If you see one of the docs and have a question about your appointment, this app requires a fee. ### 1/5 — Pretty atrocious *2023-07-01, version 1.58.0* Terrible app, terrible execution. Seems to just mysteriously change names every other year, I wonder why that is. ### 1/5 — Sorry full *2022-12-20, version 1.58.0* Impossible to find all doctors in your State. You MUST know the doctors name. Pathetic. ### 1/5 — Terrible and no support *2022-11-17* I started an account but couldn’t find a Dr only 2 were listed and both were not involved any more so I decided to delete my account so they wouldn’t charge my card well you can’t delete it or edit it or get your card and personal info off of it. I ended up deleting the app and info hoping that will prevent them from charging me! Really terrible app and program imo! ### 1/5 — Don’t us this app *2022-05-02, version 1.58.0* Have been waiting over a week now for the first response. Didn’t have insurance and needed medical help so I thought this app could help me out… I was wrong, I sent multiple doctors a message and haven’t gotten one response back in over a week. ### 1/5 — Trash *2021-12-09, version 1.58.0* This app is just awful… can’t delete card info, a whole week with no responses from doctors, can’t reset my password. Very pointless. ### 1/5 — Endless Spam *2021-12-02, version 1.58.0* I download their app and used their telemedicine service. They rewarded me by endlessly sending ads to my email. ### 1/5 — Scam *2021-11-18, version 1.58.0* These people wasted 6 days of my time. I answered all 12 questions and was begging for help and they would respond only every other day with another question… worthless idiots ### 1/5 — Shame on you *2021-11-07, version 1.58.0* Closing a Dr’s account on a few hours notice due to greed, with no regard to sick patients is cruel and inhumane. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing customer service and patient care!! *2024-08-20* Dr. Bender helped my 90 year old grandma who had Covid recover quickly by prescribing her life saving medicine that other doctors wouldn’t! He responded within an hour of me reaching out and his nurse was so patient on help us through the process of registering my grandma and getting her prescriptions sent over the same day! A few days later I tested positive and they’ve helped me quickly, professionally and with the utmost care. I’m so thankful for his service!! ### 5/5 — The BEST *2021-08-18, version 1.58.0* Absolutely the best app for consults, sending/receiving forms, and getting prescriptions. Life saver. ### 5/5 — Very practical and convenient *2021-06-30, version 1.58.0* This app has been a very useful tool for me to connect with a physician who was able to provide me with practical care and recommendations that were backed by peer-reviewed articles/data. The doctor shared this information with me. The service was convenient and easy to use. I did have an issue when entering my address as some other reviewers mentioned but I was able to get through this step and ultimately my correct address was able to be input. ### 5/5 — Thank you for honest medicine *2021-05-15, version 1.58.0* Thank you for standing up to the big pharma lobby and providing us with the best medical advice and not the most profitable. ### 5/5 — THANK YOU Dr. Marble *2021-01-17, version 1.55.0* During the times where everything is being censored and we have a pandemic that doctors are not prescribing medication that is FDA approved to help with Covid 19, Dr Marble is saving lives. Thank you for all you do and May God Bless you! ### 5/5 — Very fast and professional *2020-06-13, version 1.43.0* Dr.Lena Hopkins was able to help me after hours and prescribe the treatment I needed , she was a lifesaver! Thanks to Medici I was able to simply text my doctor and receive treatment very fast. ### 5/5 — Dr. Aaron Smiley is the Best! *2020-05-13* Dr. Smiley was able to evaluate my GSD remotely via the Medici App during Coronavirus when veterinarian offices were closed. He recommended a change in her diet as well as adding hip and joint supplements to her daily routine. He addressed her arthritic pain and provided valuable information on how to control her quality of life as she continues to age. She is like a puppy again, full of life and energy. I couldn't be more thankful for his professionalism and the convenience of telemedicine. ### 5/5 — Fifi Mohassib *2020-04-17, version 1.38.0* My family Doctor is very knowledgeable And honestl but in the same time attentive and compassionate... ### 5/5 — Good experience! *2019-11-11, version 1.28.0* Simple, user-friendly app! Great care, I felt I got more time and attention than if I went in to see a doctor. ### 5/5 — Family Practice Consult *2019-11-11, version 1.28.0* I am so grateful to have been afforded the chance to consult with a doctor free of charge on Veterans Day. It went very well and didn’t take long at all. Thank you so much!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*