# Direct Repairs

> Property maintenance reporting and repair tracking app for tenants, agents, and landlords. (iPhone/iPad app by RHLS Software Ltd.)

- Source: https://appshunter.io/ios/app/direct-repairs/id1123475828 (this page in markdown: same URL + `.md`)
- Developer: [RHLS Software Ltd](https://appshunter.io/developer/975885838)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 13.0 · 20 MB
- Languages: English, Polish, Punjabi, Chinese
- Released: 2017-01-10
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/direct-repairs/id1123475828/reviews.md

## What is Direct Repairs?

Direct Repairs

The new standard in property maintenance and repairs reporting.

No more lengthy phone calls to report and explain maintenance issues. The Direct Repairs app allows you to simply take a photo or record a short video of the problem using your mobile device. The issue is then sent directly to your agent or landlord to arrange the necessary repairs for you.

Email notifications are received when the status of your repair changes and you can track it easily along the way.

What’s more, the app is completely free for tenants to use.

For agents and landlords, our aim is to help you by simplifying the letting repairs reporting system both for your tenants and more importantly for your business, in order to save you time and money.

Our Direct Repairs maintenance app provides you with a simple hassle free way of managing repairs in your occupied properties.

Gone are the days of expensive, complicated software systems or the endless cryptic phone calls from tenants. We've removed the language barrier and with our Direct Repairs app we give you the platform to organise all of your incoming maintenance issues via one simple app. Whether in the office or on the go, keep track of your business with our professional app any time anywhere.

We have now added support for languages: Polish, Punjabi and Chinese. What does this mean? 
If a customer submits a request in one of these native languages it automatically translates the request into English for the agent to action. When the job is passed back to the customer it automatically coverts to their native language.

We have also added a new feature; Keys.. The tenant can now specify whether they wish to be present during any works or not. If not this increases repair time scales.

## Key features

- Report issues with photos/videos
- Directly notify agents/landlords
- Track repair status
- Email notifications
- Multi-language support
- Key management for repair access

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/direct-repairs/id1123475828/reviews.md

### 5/5 — Great app

*2017-06-11, version 1.2*

As a tenant I reported a repair to my landlord via the app. I created a short video which the plumber watched and knew immediately what the problem was and came armed with the right part. Very easy to use and makes life easier for someone like me that had no clue what the problem was. Very good.

### 5/5 — Fantastic App!

*2017-05-09, version 1.2*

This is such a great app! Easy to use, saves time and headaches. Would definitely recommend this

### 5/5 — Super slick....

*2017-03-11, version 1.2*

This has saved my office so much time. Our tenants love tracking requests progress. 5 stars

## Frequently asked questions about Direct Repairs

### How do I report a maintenance issue with Direct Repairs?

You can report an issue by simply taking a photo or recording a short video of the problem directly within the Direct Repairs app. This visual evidence is then sent to your agent or landlord to initiate the repair process.

### Can I track the progress of my repairs using Direct Repairs?

Yes, you can easily track the status of your repairs within the Direct Repairs app. You will also receive email notifications when the status of your repair changes, keeping you informed throughout the process.

### Does Direct Repairs support multiple languages?

Yes, Direct Repairs offers support for Polish, Punjabi, and Chinese. If a request is submitted in one of these languages, it automatically translates to English for the agent, and then back to the customer's native language when the job is passed back.

### Is Direct Repairs free to use?

The Direct Repairs app is completely free for tenants to use. This allows tenants to efficiently report issues without any cost.

### What devices is Direct Repairs available on?

Direct Repairs is available on iPhone, iPad, and iPod devices. It is designed for use on Apple's mobile operating system.

### How often is Direct Repairs updated?

The latest version of Direct Repairs is 1.4, and it was last updated on May 14, 2023. Updates typically include new features and improvements to existing functionality.

### Can tenants specify if they want to be present for repairs?

Yes, a new feature called 'Keys' allows tenants to specify whether they wish to be present during any works. If not, this can potentially increase repair time scales.

### Does Direct Repairs have ads?

No, Direct Repairs does not contain advertisements. The app is ad-free, providing a clean and uninterrupted user experience for reporting and tracking repairs.

## Version history (last 5 releases)

### 1.4 — 2023-05-14

- The email notifications received by Agent and Tenant are now more detailed and include address and problem descriptions.

### 1.3 — 2018-01-04

This app has been updated by Apple to display the Apple Watch app icon.

- We have added support for languages: Polish, Punjabi and Chinese.
- If a customer submits a request in one of these native languages it automatically translates the request into English for the agent to action. When the job is passed back to the customer it automatically coverts to their native language.
- We have also added a new feature; Keys.. The tenant can now specify whether they wish to be present during any works or not. If not this increases repair time scales.
- Minor bug fixes

### 1.2 — 2017-02-05

- Theres a new "Invite Tenants" feature on the agents main screen - agents can share that their using the app via Email, Text Message, Twitter and Facebook (where supported).
- You can now export full job details to email - handy if you want to copy and paste into other systems.
- We've added another new export option - "Export to PDF" - handy for printing out requests and saving hard copies. It's also great evidence for Section 21 notices.

### 1.1 — 2017-01-23

- Agents can now search and filter their requests by address
- Tenants can now search and filter their requests by request description
- Request lists are now ordered by date submitted
- Fixed minor bug with change email address function

### 1.0.1 — 2017-01-10

No release notes.

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## More apps by RHLS Software Ltd

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All apps by RHLS Software Ltd: https://appshunter.io/developer/975885838

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*