# Directions CU Card Controls — user reviews

> 7 indexed App Store user reviews of Directions CU Card Controls by Directions Credit Union Inc., rated 2.40/5 from 10 ratings.

- Source: https://appshunter.io/ios/app/directions-cu-card-controls/id6618155662/reviews
- App overview in markdown: https://appshunter.io/ios/app/directions-cu-card-controls/id6618155662.md
- Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 5

## Most critical reviews (7 lowest-rated)

### 1/5 — App doesn’t work

*2025-12-11*

Apparently this issue has been ongoing since March and still no resolution.

**Developer response:** Hello, we're sorry to hear that you are experiencing issues with the app. Please give us a call at 888-508-2228 or email us at digitalsupport@directionscu.org and we would be happy to assist you!

### 1/5 — Not letting me use it

*2025-07-19*

Trying to update and it is not letting me update.  And I can’t access my account

**Developer response:** Hello, we're sorry to hear that you are experiencing issues with the app. Please give us a call at 888-508-2228 or email us at digitalsupport@directionscu.org and we would be happy to assist you!

### 1/5 — Unusable

*2025-07-11*

Don’t bother it will never work right

**Developer response:** Hello, we're sorry to hear that you are experiencing issues with the app. Please give us a call at 888-508-2228 or email us at digitalsupport@directionscu.org and we would be happy to assist you!

### 1/5 — App not working

*2025-02-13*

I cannot access the app because it keeps telling me shut off my WiFi proxy and it is already off. I even turned my WiFi of and same message. I tried deleting app and reloading it still got same message. Is there something wrong with the app? If so please fix it ASAP!!!!

**Developer response:** Hello, we apologize for the inconvenience you are experiencing with the app. This is currently a known ongoing issue, and we are working towards a resolution for it with our vendor. If you can, please email us at digitalsupport@directionscu.org so we can gather more information and answer any questions you might have pertaining to this issue.

### 2/5 — Not letting me use it.

*2025-02-09*

I’m not sure what’s going on but every time I go into the app it keeps saying security alert using proxy with WiFi not allowed and tells me to go to WiFi settings to turn it off but the thing is it is turned off. I tried uninstalling and reinstalling and nothing. I tried using the mobile connection and still the same. Not sure what’s going on but needs to be fixed asap !

**Developer response:** Hello, we apologize for the inconvenience you are experiencing with the app. This is currently a known ongoing issue, and we are working towards a resolution for it with our vendor. If you can, please email us at digitalsupport@directionscu.org so we can gather more information and answer any questions you might have pertaining to this issue.

### 5/5 — Easy to lock out fraudsters

*2026-05-07*

Love this app.  Setting up alerts is a breeze. I am notified of transactions done with my cards and if it was fraudulent I can immediately shut my card down to stop the fraudster. In a time where fraud is at an all time high this app is a game changer. I can easily manage my debit and credit card from my phone.

**Developer response:** Thanks for the awesome feedback! We’re glad the alerts and controls make it easy to stay on top of your cards and act quickly if something looks off. It’s great to hear the app is helping you feel more secure and in control.

### 5/5 — Better than the old one.

*2024-10-07*

So far so good and it’s better than the old one and now you can access the app instantly without logging in every time.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-08.*