# Directions CU Mobile Banking — user reviews > 120 indexed App Store user reviews of Directions CU Mobile Banking by Directions Credit Union, rated 4.80/5 from 854 ratings. - Source: https://appshunter.io/ios/app/directions-cu-mobile-banking/id1557183414/reviews - App overview in markdown: https://appshunter.io/ios/app/directions-cu-mobile-banking/id1557183414.md - Rating breakdown: 5★ 746 · 4★ 87 · 3★ 13 · 2★ 3 · 1★ 5 ## What do users think of Directions CU Mobile Banking? Overall sentiment: negative **Pros** - ⏱️ Fast and efficient app - 💻 User-friendly interface - 🕰️ Saves time - 🔒 Secure banking - 🤝 Great customer service - 💳 Easy credit card payments - 🏦 Smooth transition from old app **Cons** - 🐛 Frequent errors and maintenance issues - 🔍 Difficult to navigate - 🔄 Lack of credit card statement access - 🤔 Confusing features - 🤯 Frustrating user experience **Commonly reported bugs** - Login issues and account access problems - Rejected mobile deposits due to image quality - Inconsistent app performance and crashes - Inability to exit or go back in the app **Most requested features** - Dark mode option - Improved credit card statement access - Push notifications for account activity - Easier navigation and user flow ## Newest reviews (20 of 120) ### 4/5 — Da bank app *2026-07-10* It’s better than it was before not as laggy takes half the time it would before to transfer money or other things **Developer response:** Thank you for taking the time to share your experience and leave a review, we appreciate it! ### 3/5 — Needs more *2026-06-21, version 2026.6.1* Needs more customization with my accounts, with how i can sort and name them and group them. Id like more customization so i can make it look cleaner and more organized. ### 5/5 — Savings *2026-06-17* Only complaint is that money doesn’t transfer immediately. **Developer response:** We're glad to hear you're enjoying the app - some transfers are able to be transfer immediately, depending on the criteria. If you have specific questions about transfers in Digital Banking, please reach out to 888-508-2228, and we'd love to answer any questions you might have! ### 5/5 — Easy to use *2026-06-15, version 2026.5.1* Love the new app ### 3/5 — Bugs since the upgrade *2026-06-15* Since the upgrade, receiving notifications has been inconsistent. To troubleshoot, I enabled all available notification methods, but I still do not receive push notifications from the app. I also noticed my phone number was listed twice, which made it confusing to determine which number should receive text notifications. Email notifications are now working correctly, but push notifications remain an issue. I was advised to use a different application for notifications; however, I do not feel this should be necessary, as my text notifications worked properly before the upgrade. **Developer response:** Hello, we're sorry to hear about your issues regarding push notifications in the new app. This could potentially be an issue on our end, and we encourage you to give our Contact Center a call at 888-508-2228, and we'd be more than happy to try and assist you in resolving this issue! ### 5/5 — Very Good *2026-06-13, version 2026.5.1* Very user friendly and no issues ### 5/5 — Ck Account *2026-06-13, version 2026.5.1* Nice to use ### 3/5 — Latest update *2026-06-12* I enjoy using the mobile app, however, I am not a fan of the new design of accounts. I preferred the previous account set up better. **Developer response:** We're happy to hear that you are enjoying using the app, and we appreciate you providing feedback regarding the design of accounts. Thank you for taking the time to leave a review! ### 5/5 — Huge Improvement *2026-06-12* This is the banking app that makes me proud to be a member of Directions Credit Union. Workable, easy, and concise. **Developer response:** We appreciate the kind words about your experience with the app, and we're glad to hear that you find it easy to work with. Thanks so much for leaving a review! ### 5/5 — Directions CU mobile banking website *2026-06-12* Love it. User friendly and lots of info! **Developer response:** Thanks for letting us know of your positive experience with the app! ### 5/5 — yay *2026-06-11, version 2026.5.1* great app ! ### 5/5 — Great bank *2026-06-11, version 2026.5.1* Very easy to check my account. Love the app experience. ### 5/5 — Easy to use *2026-06-10, version 2026.5.1* I love the new app ### 5/5 — User friendly *2026-06-10* I am older but I do not have any trouble using this app,very happy with this credit union **Developer response:** Thank you for the positive review! One of our goals with the app is accessibility, and it's exciting to hear that we hit the mark for you! ### 5/5 — Spanking made it easy *2026-06-10, version 2026.5.1* It’s a great app and very easy to use ### 5/5 — Love it *2026-06-10, version 2026.5.1* It’s so easy to use and navigate ### 5/5 — Fantastic App *2026-06-10, version 2026.5.1* Easy to navigate and find what I need. I love the simplicity. ### 4/5 — Neat changes *2026-06-10, version 2026.5.1* Could use some patches but all in all it’s good ### 5/5 — Once I got it - love it!!! *2026-06-09* Was different from old mobile banking so took little learning. Once I got it down I love it!!! **Developer response:** Glad you are enjoying the new app! ### 5/5 — Mark *2026-06-09, version 2026.5.1* I really like this new way of banking ## Most critical reviews (10 lowest-rated) ### 1/5 — I would give 0 *2026-06-05* Been banking with directions for 10 years. The most recent update is such an immense downgrade from what it was before. Clunky, tedious to use, not user friendly even for someone who is 29 years old and been immersed in technology their whole life. So, so disappointed. It’s a hassle just to pay my credit card and mortgage. **Developer response:** Thanks for being with us for 10 years! We’re sorry the recent update hasn’t met your expectations. We hear your concerns about usability and payments and have implemented minor changes to the Transfers & Payments screen today to simplify and improve the experience. Please reach out to our member service team so we can help with your account directly. ### 1/5 — Update? More like Downgrade! *2026-05-08, version 2026.4.3* The new “update” is horrible. It’s like we took a step back in tech! Not as clear cut as the previous version and doesn’t offer the same views. Do not like it at all! ### 1/5 — Terrible *2025-01-24* The app is terrible everyday it's always something error or maintenance it's becoming problematic when u can sign into your bank app every other day. They will disconnect your account to everything for no reason won't let u reconnect and will pretty much tell u oh well too bad they have had so many technical difficulties that has cost me to miss bill payments and everything else and they will never get it right I had to eat late fees and everything else in my own bc they can't get there app/website to run correctly. WOULD NEVER RECOMMEND I WILL BE GETTING A NEW BANK ASAP!!! **Developer response:** Hello, we are sorry to hear about your issues with the mobile app. Please give us a call at 888-508-2228, or email us at digitalsupport@directionscu.org, and we would be happy to assist you with the issues you've been experiencing. ### 1/5 — Not a good app *2022-12-30* You get 1 stars for having an app but man is it just bad. The interface is horrible. I have 4 banks and this is the worst app. A good app should be user friendly. Options should be easy to get to, easy to remember, and simple. Have to jump through hoops just to make a credit card payment. I’m glad I only use DCU for loans and I don’t actually bank here. I couldn’t use this app every day. **Developer response:** We are sorry you are having issues with our app. If you have any questions or would like help with any features please email us at Eservices@directionscu.org ### 1/5 — Very primitive and incomplete. *2022-09-06* When making a payment it will allow you select date prior to the due date which is normal but if the date is too close to the due date then your account show past due if the payment is pending which is soooo dumb. So now I have to submit payment 4-5 days prior to the due date so it has time for the pending payemnt to go through… imagine having to factor that in for paying your cell bill or any bill. Also, iou get zero notification once the payment is made, no email or anything. This app is primitive and truly incomplete. Directions Credit Union need to do some major updates. On top of that - they’re very hard to get ahold of once your see you’re past due even though you made the payment. **Developer response:** We are sorry you are having issues with our app. If you have any questions or would like help with any features please email us at Eservices@directionscu.org ### 1/5 — Terrible *2022-06-22, version 22.5.1* The app is terrible everyday it's always something error or maintenance it's becoming problematic when u can sign into your bank app every other day. ### 1/5 — Absolute trash *2021-08-20* So when I got this app they merged my account with someone else’s because the account numbers were right next to each other so I had complete access to someone else’s money and they did it manually, purposely, ignorantly. You can’t send people money anymore because you it needs a 4 digit number and the help icon doesn’t work to explain what it is. It’s like they went from a bad app to a better app but with worse employees. Fix your app. I’d give it negative stars if I could. You don’t even deserve the one it makes me give you. **Developer response:** We are sorry you are experiencing these issues. If you would like any assistance please reach out to Eservices@directionscu.org ### 1/5 — App doesn’t work *2021-04-13, version 1.0.0* App and website won’t let me login, it’s been like this for 3 weeks, I’m closing all accounts with directions. This is absurd. ### 1/5 — Terrible service, total junk, cannot access any of my accounts *2021-04-06, version 1.0.0* I want to switch to a different bank because they won’t answer phone and cannot get app to work again. Total garbage and customer service is crap now ### 1/5 — You tried. And you failed. Quite miserably in fact. *2021-04-04, version 1.0.0* You took a stupid guess, you tried your stupid best. Yet you still failed. I mean quite honestly, there are high school graduates that can design a better app than this. ## Most praised reviews (10 highest-rated) ### 5/5 — Accessible App *2026-07-11* The mobile banking app makes things fairly easy like paying loans, credit cards, moving money, etc. I will say, the interface can be a little confusing to maneuver at first but, isn’t the worst I’ve seen. **Developer response:** We appreciate you giving the app a chance and taking the time to share your feedback! ### 5/5 — Easy to use *2026-07-06* I love using the mobile app! I can keep checking my account 24/7 **Developer response:** Thanks for the love! Glad to hear you're enjoying using the app! ### 5/5 — Apps cool, *2026-07-04* Banking experience has been great, the old app worked fine. This one is okay, bank service is the biggest + **Developer response:** We appreciate you giving the app a chance and are glad you are enjoying banking with Directions! ### 5/5 — Directions Mobile Banking *2026-06-27* Easy to navigate; available when I need it! **Developer response:** We're excited to hear that you find the app easy to navigate, thanks for leaving a glowing review! ### 5/5 — Nice upgrades *2026-06-24* I’m a fan of the latest upgrades from May 2026. Feels a lot more modern and feature rich. **Developer response:** Thank you for taking time to let us know your experience. A refreshed feel with more options was one of our biggest priorities, and we're glad to hear we hit the mark for you! ### 5/5 — Definite improvement *2026-06-22* After the first week , the app works great so quick and able to transfer funds quickly **Developer response:** Glad you are enjoying the new app! ### 5/5 — Easier than the website *2026-06-22* I’ve used the website for years but the app is becoming so much easier to use that I rarely log on any more. **Developer response:** Thank you for your feedback, we are happy to hear that you are enjoying using both online and mobile banking! ### 5/5 — Directions app *2026-06-22, version 2026.6.1* Works great, all at fingertips, secure and safe! ### 5/5 — Improved and more options *2026-06-17* App seems to work very well. Complete rewrite of app with a lot more features. If you were used to the old app, be patient, this one has a lot more features and might require you to take some time to investigate all the new features and highlights. **Developer response:** Thank you for leaving a review, and we appreciate you giving the app a chance. Excited to see that the app is working well for you! ### 5/5 — Top Notch *2026-06-17, version 2026.5.1* 5 star all the way! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*