# Directlink — user reviews > 15 indexed App Store user reviews of Directlink by Directed, rated 1.90/5 from 21 ratings. - Source: https://appshunter.io/ios/app/directlink/id1171929346/reviews - App overview in markdown: https://appshunter.io/ios/app/directlink/id1171929346.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 2 · 2★ 2 · 1★ 14 ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2025-03-24* I brought a viper cellphone module and it asks to enable the smartstart option in the remote starter. I am following a online manual which told me to download the app to enable the setting and it says I need to be a high volume dealer. I paid for a piece of junk because now I can’t find a dealer near by. I will return the smartstart and have another remote starter installed. ### 1/5 — No one contacted *2023-12-24* How stupid it is not to be able to use the program APP if you are not a high-volume dealer. I filled out the forms on the website, but no one contacted me and I do not have access to the settings . I had to return two sets of DS4 to the seller. ### 1/5 — Took away direct wire *2021-01-24* Little to no point installing this without direct wire. ### 1/5 — Total Scam *2020-10-07, version 1.2.3* Directed’s business model is a total scam. You’re not allowed to work on your own device, which you purchased. I had to reinstall mine after my installer did a horrid job, but can’t change things like my lights settings (it’s unsafe how it is right now) because directed doesn’t allow users to do anything whatsoever. I spent way to much money to be this unhappy about a product, and their support won’t help me at all. This app should not be allowed in the App Store if the public cannot use it. ### 1/5 — Not work *2019-11-21* All isn’t working anymore Please fix it ### 1/5 — Cannot flash or change settings DS4/DS4+ *2019-11-14* Can’t flash DS4/DS4+ hangs at SmartStart select,says no brands can be found. Won’t bring up advance so can’t access for programming changes-iPhones and Android ### 1/5 — Update Please *2019-09-29* Needs an update ASAP. Paid for a feature I can’t use. Thanks ### 1/5 — Needs fixed *2019-01-14* Doesn’t work on iPhone XS MAX..... fix this please ### 1/5 — Useless app *2019-01-03, version 1.1.2* This app wont help at all if you go to website you need to be a principal dealer before you can register tried to install in my car spend 2 days to figure it out ### 2/5 — Some tabs not working *2022-03-31* The solutions tab does not load it gets past all the vehicle selections and then once you choose a device to look at the instructions it gets stuck with the loading circle and have to close app and reopen before I can do anything else thought it may be a internet problem but all other tabs work fine and I left on loading circle for over 45 min and still never loaded phone is 12pro max iPhone ## Most praised reviews (5 highest-rated) ### 4/5 — Get app great support *2019-03-04, version 1.2.1* Been using this app for over a year! It’s been awesome and the tech support is amazing they are so friendly and knowledgeable on the products and installs! ### 3/5 — Does not Show Solutions. *2022-06-14* As a Technician I use this app fairly often on the daily basis. The main Problem is the Solution page gets Stuck on the loading screen. I can still use DirectWire to find all my wires but when I’m with a customer and I’m trying to see what module would be best compatible or see the Install guides it won’t even open and I have to hop on the Desktop to open what I’m looking for. I Hope they fix this bug because it is annoying. Next time I am on the phone with TechSupport I will address this problem to find out what it could be. I did reset my phone and delete the app and all that and it still seems to do it. Other Than that I still do use this app and it’s not bad for what it is. ### 3/5 — iOS issues *2019-11-10* Upgraded my phone from iPhone X to the 11 pro and app no longer allows me to view wiring instructions on. Also and doesn’t allow me to flash Ds4+ through app anymore. Worked fine on iPhone X. Im a installer for BestBuy was definitely a nice feature for changing crank times and adjusting run times without pulling the brain out and plugging it into the computer. ### 3/5 — Convenient tool *2017-10-16* It’s a convenient app when it works, need update for iOS11 after I updated no longer works ### 2/5 — Not Working On iPhone XS Max *2019-03-02* Have updated several times but have stopped working. All I get is the opening screen then stuck with a spinning circle. Good app when it works but right now...it doesn’t. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-07.*