# Directly OnDemand > Customer engagement platform for power users to provide support and earn rewards. (iPhone/iPad app by Insidr, Inc..) - Source: https://appshunter.io/ios/app/directly-ondemand/id725634285 (this page in markdown: same URL + `.md`) - Developer: [Insidr, Inc.](https://appshunter.io/developer/725634288) - Category: Business - Price: Free - Rating: 2.83/5 from 12 App Store ratings · 7 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 22 MB - Languages: English - Released: 2013-11-05 - Data updated: 2026-06-11 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/directly-ondemand/id725634285/reviews.md ## What is Directly OnDemand? As an emerging leader in CX Automation, we’re helping companies deliver better customer service at scale, while also creating economic opportunity for people in the AI era. How does it work? Directly’s platform enables companies to put trusted, expert users (like yourself) at the heart of their AI support systems. These expert users help identify gaps in self-service content and are rewarded as they: create relevant support content that’s delivered to customers automatically, teach AI algorithms so they continuously improve, and resolve customer questions. As an expert, you can use this app to: * Access your personalized dashboard and view new questions * Receive instant alerts for questions and reward updates * View ratings of your responses Please note: this app is for users who have been invited into a customer service program by companies working with Directly. For more information, visit www.directly.com. ## Key features - Customer service platform - Power user engagement - Earn rewards - Instant alerts - Dashboard access ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/directly-ondemand/id725634285/reviews.md ### 2/5 — Please fix the app to support paste links. *2024-04-24* Need to copy and paste links to customers with more company policy and info and the app is not supporting PASTE the links. It’s really not working. PLEASE FIX! Thanks! ### 1/5 — Glorified website *2020-02-18* I love Directly, but this app is just is just like a tab in Safari, but glitchy. Directly needs to invest time in an app overhaul so the Experts can better help customers. And please bring it to iPad. Right now it’s useless on an iPad. ### 1/5 — Love Directly, hate app *2019-09-30* The app isn’t a “real” app. It is just a subpar mobile optimized website disguised as an app and doesn’t even fill my iPhone screen. Top and bottom are black. So much wasted space. Would be nice to get a real app developed for on the go questions. ### 5/5 — Great App and company *2019-03-11* This is the best work from home job, the compensation is excellent, you can never find a work from home job that pays $4000-6000 a month of course depending on performance and company. The app itself is perfect not sure why the other reviews disagreed maybe they just don't get paid well 😂😂 ### 5/5 — Love it! *2018-08-17* Great company! Love the idea, I have doing this for a couple of months now and have made over $500 ### 1/5 — Garbage company & service *2018-04-24* So this service allows companies to have regular people be a customer service department, instead of hiring and training their own employees. When a customer has an issue or question the Directly users race to be the first to provide a highly voted ‘acceptable’ answer, as voted by other Directly users. The answer doesn’t have to be correct, or actually apply to the issue or question, and can even just be a chunk of the company’s website lazily copied and pasted, as long as other Directly users vote it acceptable, the first one who gets the most votes gets paid. And they get paid pennies per raced to submit answer, which is massive overpayment based on the answers that are being provided. So if you want cheap/free customer service AND angry customers with completely unresolved issues/questions, choose Directly! ### 1/5 — Crap *2015-09-01* Yet another Safari wrapper app just so a company can claim it has an app in the App Store. Why bother? Safari works just fine, and this does nothing to enhance the user experience. In fact, it actually wastes our time having to download this and figure it out. Pull this garbage & release a real app with native UI features. Having badges and notifications isn't enough of a feature to merit an app. Directly as an idea of white label experts forums is great, but the experience is a bit cumbersome due to not being able to directly link others to cases, making it ironically named. I look forward to seeing an actual app from your team. ## Frequently asked questions about Directly OnDemand ### What is Directly Expert used for? Directly Expert is a customer engagement platform that allows invited power users to provide customer service for companies and earn rewards for their expertise. ### How do I get invited to use Directly Expert? You must be invited by a company that uses Directly's platform to participate in their on-demand customer service programs. A list of participating companies can be found on directly.com. ### What devices does Directly Expert support? Directly Expert is available for iPhone and iPod devices. ### What is the age rating for Directly Expert? Directly Expert has an age rating of 4+, making it suitable for a wide range of users. ### When was Directly Expert last updated? The latest version of Directly Expert was released on September 22, 2016. ### Does Directly Expert have ads? No, Directly Expert does not contain advertisements, providing an ad-free experience for its users. ### What is the user rating for Directly Expert? Directly Expert has a rating of 3.0 stars based on 11 user ratings. ### Can I access my dashboard and new questions with Directly Expert? Yes, Directly Expert provides quicker access to your dashboard and new questions, along with instant alerts for new questions and reward notifications. ## Version history (last 5 releases) ### 1.9.5 — 2026-06-05 Fixed notification-related bugs and improved notification reliability. General performance improvements and minor bug fixes. ### 1.4 — 2016-09-22 This app has been updated by Apple to display the Apple Watch app icon. Fixed bug which causes "Oops!! Unable to connect to Directly" error ### 1.3 — 2015-10-11 - "See next task" button is fully visible on iPhone6 - Newsfeed footer menu is fully visible on iPhone6 ### 1.2 — 2015-08-14 - Looks much better on iPhone 6/6+ (thanks, Chad!) - Bug fixes ### 1.1 — 2015-04-22 Bug fixes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*