# DirtRoad — user reviews > 24 indexed App Store user reviews of DirtRoad by Carbon Solutions Group, LLC, rated 1.28/5 from 43 ratings. - Source: https://appshunter.io/ios/app/dirtroad/id1621094518/reviews - App overview in markdown: https://appshunter.io/ios/app/dirtroad/id1621094518.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 0 · 2★ 1 · 1★ 26 ## Newest reviews (9 of 24) ### 1/5 — Poor app *2025-10-18, version 3.9.3* Names at the charging site do not align with names on the app so unable to charge. ### 1/5 — What a scam *2025-09-15, version 3.9.3* Charges slower than a wall outlet. So I Cancelled the subscription deleted the account. My card still got charged monthly. No way to get through customer services. ### 1/5 — Unusable app and system *2025-04-03, version 3.9.2* Don’t bother. Took 30 minutes and 5 tries. Waste of effort. ### 1/5 — Location not working *2024-03-10, version 3.8* When clicking location icon it does not work. I had to pinch and zoom in manually to find my charging location to initiate the charging session. Charging worked great once I was able to find the charging station in the app. App also does not list Toyota BZ4X as a model. Seems to only go up to model year 2022 for Toyota. ### 1/5 — Charger Times out every hour *2024-02-06, version 3.8* Nearly useless service. Had to constantly plug in the vehicle every hour on the hour. Even after signing up on the app correctly ### 1/5 — So bad *2024-01-28, version 3.8* Terrible app ### 1/5 — Super Glitchy *2024-01-02, version 3.8* Not very user friendly and really glitchy. ### 1/5 — Don’t Use! *2023-09-17, version 3.7* I have canceled my subscription and closed my account, but I still receive monthly charges on my account, there is no way to get ahold of the company, as they are robbing me. ### 1/5 — Less than 20 charging stations nationwide? *2023-08-06, version 3.7* The map seems to indicate that there are fewer than 20 charging stations nationwide. Either the map is incorrect or it’s taking many years to build out your network. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-05-03, version 3.9.5* Stations won’t activate, credit card won’t be accepted. Nothing works and this company should cease operations immediately. Totally ineffective and incompetent. Avoid ### 1/5 — The worst charging app and network *2026-04-12, version 3.9.5* How bad is it? Well it functions like it was built by someone that is building their first app ever. Its setup steps is illogical. It doesn’t remember what you enter. And then, if you’re lucky it works and the car charges. But you’re going to need a lot of luck. ### 1/5 — Try to use if you don’t need to charge your car *2026-04-08, version 3.9.4* Frequent network issues will prevent you from actually being able to use their chargers. Not remotely trustworthy even to rely on. ### 1/5 — The worst app ever *2026-03-23, version 3.9.4* Couldn’t get it to work Wouldn’t authorize card Asked for car vin number Terrible ### 1/5 — App always has network connection issues *2026-03-16, version 3.9.4* Yes, it is cheap, from 16¢ to 35¢ a kWh is very cheap. But what’s the point if the app is often down with network connectivity issues. Paying by tapping at their stations doesn’t work either due to the same issue. Network connectivity. I got this app in 2024 and the issues have NOT changed at all, it is the same ones. ### 1/5 — I can’t believe this is the only way to use their chargers. How is this a real business? *2026-02-26, version 3.9.4* Why do they even exist if the app doesn’t work and we can’t use the chargers that they manage? My town has 14 chargers around at the local parks that no one can use. ### 1/5 — useless and zero support *2026-01-16, version 3.9.4* NEEDED to charge my car, but app won't accept payment info from any of my cards, and i know for a fact that my cards are all in working order. i had to borrow from the account of another user in order to get my car charged. no support or response from the app. ### 1/5 — Terrible, can’t get it to charge *2026-01-09, version 3.9.4* Won’t go past “initiating charge” on the app. Don’t know which charger I’m on, neither is labeled. Can’t charge from the webpage either. ### 1/5 — Scam *2025-12-19, version 3.9.4* Support is not existent. I charged for a bit (est 7 usd) it’s been three days it still says charging and they put a hold on my card for 25. Im just gonna reverse the charge. I tried calling support and they ARE NEVER available no matter what time you call. Dkn disappointed that SDSU switched all chargers to these scammers ### 1/5 — Terrible *2025-11-14* App is useless. Worst charging network I have ever used. ## Most praised reviews (5 highest-rated) ### 5/5 — Don’t let the bad ratings fool you! *2026-01-04, version 3.9.4* This charging network puts blink to SHAME! 0.20c a KWh is INSANE and I’m so happy I found dirt road. Sure the app could use some polish, I’d love to be able to see the progress of my charge from afar, but it works and is so inexpensive that who cares? ### 4/5 — It worked *2024-04-08, version 3.8* I drove way too much tonight and had to DCFC to make it home. I was annoyed I had to sign up for an app to use the charger, but it worked as intended and I was able to make it home. I don’t know if dirt road owned the charger as well, but if they do I’m grateful to them for having it placed in a nice well lit parking ramp. The app definitely could use some polish, but if you need a charge it will see you through! ### 3/5 — It works fine *2026-05-12, version 3.9.5* It worked well, but could definitely get started up faster. Most of the station have letters and numbers that mean nothing and confuse people. It would not tell me if the car has the port in it, but not charging which it should be able to. It works, but I wasn’t super impressed. ### 3/5 — Mixed *2026-03-16, version 3.9.4* Most of the time it works, sometimes it takes a little while to get going. Cheaper rates than most chargers. A big gripe, the app never tells you if there are cars that are idling, it will just show them as available. Which is extremely annoying when I think there’s a free charger, only to get there and see that it’s taken. The app should easily recognize when the charger is still connected to the car but not charging. ### 2/5 — Extremely finicky, but worked eventually - pros and cons. *2023-09-16, version 3.7* I usually don’t leave reviews on apps, but given that this app doesn’t have many and I’m passionate about the expansion of a strong EV charging infrastructure, I figured I should leave one. The good: - it was able to begin charging - station that I was at was quick (180kW max, 104kW actual) - ability to stop charging through the app The bad: - the forms during sign up didn’t allow for autofill (names, address, email, password, etc). - every time I added a payment method, it would tell me that there was a network error (error 8) and when I left the app and reopened it, the card was actually added. - finding stations was difficult and the numbers didn’t really have a meaning. I found out that at a certain zoom, the number indicated the number of stations, and then a closer zoom was the number of chargers. This is not intuitive. - I wasn’t able to find a “list” view of stations near me. Nor was I able to view stations near me. - when I found my charger and attempted to authenticate charging, it stated I didn’t have a payment method, even though I could see it in my list of payment methods. A workaround to this was going into my payment methods, enter editing view for the credit card, and then hitting save without making any changes. This seems to have sent a request to the server to indicate that I *did* have a payment method. - stopping the charge was difficult because the UI wasn’t responsive. I would try to “slide to stop” and it would instantly throw an error and send me back to the map screen. - unlike EVgo, ChargePoint, and Electrify America, I am unable to view charging speeds through the app. - pressing on the charging vehicle icon on the top right didn’t do anything. I would have to check my Hyundai Bluelink app to get the status of the battery charge. Overall, setting up the app itself took around 15-20 minutes and the charge took 14 minutes to go from 47% to 79%. I wish the app was better. It definitely needs improvement and I believe it can be as awesome as the chargers are. I believe in you guys! As of today, I can only provide 2/5 and this user feedback to help improve the overall charging experience. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*