# Dirty Dough — user reviews > 59 indexed App Store user reviews of Dirty Dough by Mongolian Concepts, LLC, rated 4.90/5 from 2,603 ratings. - Source: https://appshunter.io/ios/app/dirty-dough/id1635997452/reviews - App overview in markdown: https://appshunter.io/ios/app/dirty-dough/id1635997452.md - Rating breakdown: 5★ 2,403 · 4★ 118 · 3★ 27 · 2★ 12 · 1★ 43 ## What do users think of Dirty Dough? Overall sentiment: positive **Pros** - 👍 Seamless ordering experience - 👍 Easy to use app - 👍 Great customer service - 🍪 Delicious cookies - 🍪 Best cookies in town **Cons** - 🐛 Incorrect cookie information on website - 🐛 Unreliable store hours and order fulfillment - 🔍 Lacking cookie descriptions and menu information in app **Commonly reported bugs** - App issues with discount codes and pickup window changes - Location finder inaccuracy - Add to cart button placement issue **Most requested features** - Ability to change order recipient - Improved rewards program integration ## Newest reviews (15 of 59) ### 2/5 — Why can i not see descriptions of cookies *2025-06-24* Why can i not see full descriptions of cookies on the app? There’s not enough space for the full descriptions, it seems a bit dumb to have this whole app when I can do the same stuff on the website, plus know what the full description of a cookie is before buying it 😭 ### 2/5 — Cuts off music *2024-11-08, version 3.0.4* I use this app often but unfortunately a lot of time the app makes me pause my music when I’m trying to order cookies. Not cool ### 5/5 — Incorrect cookies listed *2024-08-04, version 3.0.4* The website order function did not have the weekly specials updated. ### 5/5 — Great experience!!! *2024-07-26, version 3.0.4* Very easy to use and very professional and color is bold overall very good app ### 5/5 — Amazing cookies, great service, so easy to use *2024-07-21, version 3.0.4* The most delicious gluten free cookie I’ve ever had! Amazing service and the app is so easy to use! Way to go Dirty Dough! ### 5/5 — Dirty Dough Cookies *2024-06-28, version 3.0.4* These cookies a super stuffed and full of flavor! 😋 ### 5/5 — Amazing Cookies *2024-06-08, version 3.0.4* This place has the best oven baked cookies. Always fresh, amazing atmosphere and great staff. They definitely out beat Crumbl Cookie Any Day 🔥🔥🔥🍪 Love the community outreach. ### 5/5 — Service *2024-05-17, version 3.0.4* Very friendly young lady. Very very helpful ### 5/5 — Crumble Cookie Who? *2024-05-02, version 3.0.4* Nothing against Crumble Cookie. They are good cookies. However, Dirty Dough cookies are not just ordinary cookies. They are THE cookies! They are angels laughters turned into cookies! They are the feeling of comfort and home into a dessert! They are undoubtably the best cookies in my entire life! #cookiesncremeisthebest ### 5/5 — Delicious!! *2024-05-01, version 3.0.4* We love the cookies!! Exceptional customer service ! ### 5/5 — Outstanding *2024-04-28, version 3.0.4* Chocolate chip are the best!! ### 5/5 — The reverse *2024-04-24, version 3.0.4* The best cookies ever! ### 5/5 — Dirty dough *2024-04-20, version 3.0.4* I actually got my free cookie 🫶 ### 5/5 — Too delicious *2024-04-06, version 3.0.4* Went to the store for a couple times & haven’t been disappointed at all. Not once. Not only does it bring a homemade, friendly environment, it also has a variety of cookies & highly recommended to try out Dirty Dough if you’re new. ### 5/5 — COOKIES *2024-03-18, version 3.0.4* CHOCOLATE CHIP IS SO YUMMY!!!! 10/10 have to try! ## Most critical reviews (10 lowest-rated) ### 1/5 — Description *2025-08-28, version 4.0.4* Can’t view the description of the cookies on the mobile app only online ### 1/5 — Drink options *2025-08-24, version 4.0.4* You can’t edit drink options ### 1/5 — Cannot order through app *2025-07-23, version 4.0.4* Does not give anywhere to make cookie selection so cannot place an order. ### 1/5 — No free cookie *2025-01-26, version 3.0.4* Ordered thinking free cookie would apply as new user but didn’t. Scam ### 1/5 — Unreliable *2024-03-12, version 3.0.4* I ordered cookies from a store. Showed up on time for the cookies, but the store had clearly been closed for a while. The store was supposed to be open for another 40 minutes. I have been unable to reach the store or get a refund. ### 1/5 — App is terrible *2024-01-23, version 3.0.4* This app is terrible. It just takes you to the website which tells me there’s no location in my city even though I’m sitting in front of the location I want to order from. ### 1/5 — Frustrating *2023-07-25, version 3.0.0* Would t apply my discount codes, and then changed my pickup window without notifying me until after I placed my order. Very frustrating experience with the app. ### 1/5 — app needs help *2023-07-19, version 3.0.0* When you open and log in to the app, there is not a menu with descriptions of the cookies. The first thing you are asked is to order now, then choose how many cookies, without even knowing what cookies there are. Boo ### 1/5 — Horrible app *2023-07-08, version 3.0.0* This app is horrible, can’t see the menu. This app should be shut down until they get it right. Who knew you could get frustrated over a cookie. Easier to just go to Crumbl than to try and find Dirty Doughs flavors. ### 1/5 — It’s a crappy website, not an app *2023-03-16, version 2.0.8* What the title said ## Most praised reviews (10 highest-rated) ### 5/5 — Please bring back *2026-08-23, version 58.0.0* Please bring back the dirty dough in macomb 😩 missing it bad! ### 5/5 — Easy all. *2026-07-17, version 50.0.35* Delicious treat. ### 5/5 — This place is great! *2026-02-18, version 4.4.7* I got one cookie but I got a discount I got one free! I got a cookies and cream and mystery when I walked in the people working were very kind and when I got my cookies they told me that I’m gonna love the mystery one and they were right! These cookies are great and very high quality ### 5/5 — Best Cookies Around *2025-10-03, version 4.1.0* These cookies are some of the best I’ve had! The variety always keeps me coming back for more! ### 5/5 — Great! *2025-07-29, version 4.0.4* Very very good, better than other cookie places!!! ### 5/5 — Great cookies *2025-06-25, version 4.0.3* I’ve been to the store many times for the delicious cookies and have never been disappointed! ### 5/5 — So not friendly *2025-03-08, version 3.0.4* We walked in the store and the guy at the register just sat there … never even acknowledged our presence for at least 5 minutes. He then put his head down on the counter so I ordered my cookies through the app which stirred him to lift his head when the order came through. He said 5 words to us the entire time we were there .. the lights were off in the front of the store … it was creepy and weird. This will be my first and probably last time trying these cookies at least in Hilliard! ### 5/5 — Great cookies *2025-02-08, version 3.0.4* Greatest cookies of all time ### 5/5 — Favorite cookie *2024-12-07, version 3.0.4* I love these cookies better than crumble the cookies be so warm and fresh tasting. ### 5/5 — Seemless *2024-08-18, version 3.0.4* Just ordered on the app for the first time. Simple and easy to add cookies and place order. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*