# Dis-loyalty — user reviews > 57 indexed App Store user reviews of Dis by Ennismore, rated 1.40/5 from 20 ratings. - Source: https://appshunter.io/ios/app/dis-loyalty/id6496283156/reviews - App overview in markdown: https://appshunter.io/ios/app/dis-loyalty/id6496283156.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 17 ## What do users think of Dis? **Pros** - 🤑 Free coffee - 👍 Easy to claim benefits - 💻 Convenient app version - 🔍 Helpful search and discovery features - 🌟 Positive overall experience **Cons** - 🐛 Login issues and app not working - 🚧 Early days, some features not fully developed ## Newest reviews (14 of 57) ### 2/5 — Scam *2026-06-13* There are only a few hotels that are on the app, and the restaurants and bars that you can get discounts in are all part of those hotels, so it’s pretty expensive to begin with and the discounts barely make a dent. They’ll sign you up for an annual membership that they’ll charge you monthly for, and even after you’ve come back from vacation and no longer need it, they won’t let you cancel it and keep charging you monthly for it. **Developer response:** Hi AJNC994! We're sorry to hear that you didn't feel the membership delivered the value you were expecting. While many of our members save an average of £290 on one hotel stay or around £270 a year by enjoying a barista-made drink once a week, we understand that the membership may not suit everyone's travel habits. The 12-month minimum commitment, which is highlighted at several points during the sign-up process, allows us to offer benefits such as the free daily barista-made drink and exclusive Member rates throughout the year. We appreciate you taking the time to share your experience as your feedback helps us continue to improve. ### 1/5 — App keeps crashing! *2025-11-27* I’m being told I can only book via the app, but the app crashes anytime I try and book! Trying to book for Holborn but crashes before or when I select room :( **Developer response:** Hey sonicoomph, thanks for sharing your experience. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com. ### 2/5 — Beaucoup de bugs *2025-11-27* L’app bug vraiment beaucoup, c’est dommage **Developer response:** Hey Milyy, thanks for your review. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com. ### 1/5 — App not working *2025-11-18* Die App stürzt immer ab wenn man buchen will **Developer response:** Hi there, thank you for your review. We’re sorry to hear you experienced issues while using the app. Our team is continuously improving the app, with weekly updates to enhance performance, and we hope your experience has improved since. If you still need any assistance, our Membership Services team is always happy to help at hello@dis-loyalty.com. ### 1/5 — Misleading Pricing & Poor Value *2025-10-10* I joined Dis-loyalty because their site showed a cheaper member rate for a hotel I wanted to book. But as soon as I paid the $200 membership fee, the price for the exact same room actually increased — higher than what I saw before joining. I contacted customer service, and while they responded politely, nothing was resolved. A few days later, I checked again and found the same hotel and room at the same price on Hotels.com and Expedia, without any membership fee or special access. There’s no real discount or benefit, just a misleading promise of “exclusive lower rates.” You end up paying extra for a membership that offers nothing competitive. 💬 Avoid, avoid, avoid. Total waste of money and time. **Developer response:** Hi there, thank you for your review. We’re very sorry to hear about your frustration. Our goal is to provide Members with exclusive discounts and perks, though you may occasionally find lower rates elsewhere that come with stricter policies, as our Membership is designed to offer maximum flexibility. If you’d like to discuss this further, our Membership Services team is happy to assist at hello@dis-loyalty.com. ### 1/5 — Frequent updates *2025-09-22* The app updates almost every 2 weeks and forces you to update before opening. This has to be optional and should not be forced upon. And these updates should be once in few months and not once every week. Developer to look into the bugs and fix them at once pls. **Developer response:** Hey Nicknamecannot, thank you for your feedback. We completely understand how frequent updates and forced upgrades can be frustrating. Our team is always working to improve the app and its performance, and we’ll share your concerns with our developers to explore ways to make updates smoother and less disruptive. We really appreciate your understanding! ### 1/5 — Not able to cancel subscription!!!! *2025-09-21, version 1.28.1* I tried to cancel subscription but they are saying I subscribed for the whole year! This is a nasty application. ### 1/5 — App and the whole system is a joke *2025-09-21* The whole system is a scam. You book cheaper through booking.com 90% of the time and the app itself is the worst UX I’ve ever seen. **Developer response:** Hi Juttanika, thank you for sharing your feedback. We’re very sorry to hear about your experience and completely understand your frustration. Our goal is to provide Members with exclusive discounts and perks, though you may occasionally find cheaper rates elsewhere that come with stricter policies. We know the app experience is just as important, and we’re continually working to improve. If you’d like to discuss further, our Membership Services team is happy to help at hello@dis-loyalty.com. ### 1/5 — 🚨WARNING ..DO NOT DOWNLOAD🚨 *2025-08-24, version 1.25.0* Your credit card will be drained on monthly basis .. they will never share invoices with you.. support team “if existing” will never reply ### 1/5 — not easy to navigate *2025-05-21* claims live chat but no way to access it either on app or website. FAQs not easy to find on app cannot download invoices either on app or website **Developer response:** Hey, thanks for sharing your feedback. We’re sorry you’ve run into these issues and your experience really matters to us. Currently, live chat is available on the web and our team is happy to assist every day at hello@dis-loyalty.com. We’re continually working to make both the app and website easier to navigate, and we’d be glad to help you directly if you’d like to discuss further. ### 1/5 — Beware of Fraud *2025-05-02, version 1.18.0* Basically they have the weirdest “terms and conditions” I have ever came across , so I subscribed for month when I was checking in one of their hotel promotions, and then cancelled it later only to find out they continue to deduct monthly payments of 60 AED , sent them an email and their response is worse , basically it’s my fault I didn’t read this condition, after back and forth communication I had to cancel my credit card as this is simply fraud , they force their services & payment despite what the customer wants .. so take care ### 3/5 — Verification code always needed *2025-05-02, version 1.18.0* The app works well once you get in. The issue is that every time you open the app you have to obtain a verification code. This is a pain and hence only 3 stars. Not sure why it can’t be linked to face recognition? ### 1/5 — Worst experience when booking holidays *2025-04-12* Payed 162€ w. a discount, downloaded the app. Booking not working, support said they can hold the room, then „sorry, it‘s gone“. App not working, bad customer experience for 160€ **Developer response:** Hi there, we’re really sorry to hear about your experience. We completely understand how frustrating it must have been to miss your discounted booking. Your feedback is important, and we’re always working to improve the app and overall Member experience. Please don’t hesitate to reach out to our Membership Services team at hello@dis-loyalty.com if you’d like to discuss this further. ### 1/5 — Scam application *2025-03-24, version 1.15.0* Read the terms and conditions!! You can’t unsubscribe, you always commit to a whole year even if you choose monthly payment ## Most critical reviews (10 lowest-rated) ### 1/5 — Get charged and only get a error “505 something went wrong” when trying to book. *2026-07-23* Don’t recommend it. Afterwards you see that the rate offered on site is same as the discounted price ### 1/5 — Do not buy *2026-07-21* Awful in every way. First the rooms are constantly more than on booking and other major sites. They discount off a published rate. And you can’t cancel for a year. Just book their hotels yourself. Complete waste of $200 ### 1/5 — Buyer Beware *2026-07-06* If you don’t cancel this subscription within 14 days they will continue to charge your card $18 a month for 12 consecutive months. I don’t understand how this is legal. It’s definitely a VERY shady setup. **Developer response:** Hey amyjodesign! We're sorry to hear that you feel this way, as that's certainly not what we want for our members. We aim to be as transparent as possible about our membership T&Cs, including the 12-month minimum commitment, which is highlighted at several points during the sign-up process. We understand that this may not suit everyone, but this allows us to offer benefits such as a free daily barista-made drink and exclusive Member rates throughout the year. Thank you for sharing your feedback. ### 1/5 — Dis-honest *2026-03-31, version 1.37.1* Traps you into a years membership that you get charged for monthly even after cancelling. Struggling to get a refund on this ### 1/5 — Horrible app *2026-02-21* No really the app doesn’t work. Have yet to be able to book a single reservation with this membership. **Developer response:** Hi Rachella1434, thank you for your review. We experienced some booking issues back in February and completely understand how frustrating this must have been. The issues were resolved promptly, but if you still need any assistance, please reach out to us at hello@dis-loyalty.com—we’re always happy to help. Thank you for your understanding. ### 1/5 — Face if *2026-02-03, version 1.35.0* Not working, can’t register it! ### 1/5 — Membership *2026-01-16* Booked a hotel through disloyalty which was later cancelled because the hotel wasn’t ready to open. Not a great start. More frustrating is the membership side. Cancelling is far harder than it should be. Even after my year ended and cancellation was confirmed, I was charged for a further 4 months. Getting those payments refunded has proven difficult and time consuming with constant chasing required. Good idea in principle, execution needs some work. **Developer response:** Hi stavros89, thanks for your feedback. We’re sorry for the issues you experienced with your booking and the challenges with your membership cancellation and refund. We completely understand how frustrating this must have been. Please know that we take concerns like yours seriously and are reviewing our processes to make the experience smoother for all Members. Thanks for your understanding. ### 1/5 — Membership Canceled? *2026-01-06* I paid for the yearly membership, but when I log in to the app, it says the membership is canceled…This is really frustrating as I can't access my membership through the app and have to re-login through their website. **Developer response:** Hi annaterk1, thanks for your review. We’re sorry you’re having trouble logging in and understand how frustrating this must be. Our Membership Services team is available at hello@dis-loyalty.com to help troubleshoot and get you back into the app as quickly as possible. We really appreciate your patience. ### 1/5 — Don’t use this app! *2025-12-07, version 1.32.1* The discounts are a lie. They come out of the extortionate subscription fees. Also very few options to use any of their offers if you are in a place without any properties owned by the app maker. Customer service also terrible and refuses to end subscriptions. Just an all round dodgy experience. Do not download. ### 1/5 — I am dis loyal! *2025-12-02* The promises don’t match reality **Developer response:** Hey Peripetetic2013, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t match your expectations. We take feedback seriously and are always working to improve the Membership experience. If you’d like to discuss further, our Membership Services team is happy to help at hello@dis-loyalty.com. ## Most praised reviews (10 highest-rated) ### 5/5 — Great APP & Cost Savings *2026-01-05* Used the APP first time for Singapore. Works great and cost savings and codes work. Even the free coffee at the hotel and the discounts. **Developer response:** Hey TheKoen, thanks for your review. We’re thrilled to hear you’re making the most of your Dis-loyalty Membership, enjoying your free daily barista drinks and room discounts. It’s great that the app makes redeeming perks so easy! Thanks for being part of the Dis-loyalty community. ### 5/5 — The best app *2025-12-19, version 1.33.0* Free daily coffee!!! ### 5/5 — Good savings *2025-11-07* Really pleased with this app, used it to get the best deal for a hotel stay and then had lots of free coffee’s. Its good to see the savings adding up. **Developer response:** Hi there, thanks for your review. We’re thrilled to hear you’re enjoying the Dis-loyalty app, scoring great hotel deals, and racking up those free coffees. Have you checked your total savings yet? You can see your full recap in the Account section. Thanks for being part of the Dis-loyalty community! ### 5/5 — Delightful App *2025-11-07, version 1.31.0* Free Coffee in your pocket ! I also love the search by city. ### 5/5 — Love it! *2025-10-20* Noticed advertisements for disloyalty at the Hoxton in Barcelona back in early September and decided to sign up. No regrets at all! Free daily coffees (I work next to one of the hotels so this is perfect). 50% off stays within the first 3 months of opening, 20% off first time stays, and 10% off repeat stays, all for less than £20 per month. There are some ‘free coffee’ memberships that monthly cost more than this *cough cough* blank street & Leon *cough cough*, however with this there’s the additional discounted stays! So excited to see which new locations open up. **Developer response:** Hey Lauren, thank you so much for sharing your experience. We’re thrilled to hear you’re enjoying all the perks of your Dis-loyalty Membership. It’s fantastic to have Members like you discovering new locations and shaking their routines. We’re so glad to have you with us—happy sipping and happy travels! ### 5/5 — Game changer *2025-04-03* Showing me options of hotels and restaurants that I didn’t have on my radar, but so glad I do now. It seems that the majority of countries I go to, they’ve got options! Also love being in London and having so many options for my free daily coffee. Super easy to redeem! **Developer response:** Hi Hennerrsss, thank you for your review! We’re thrilled to hear that the app is helping you discover new places and making it easy to enjoy your Dis-loyalty benefits, both in London and around the world. Keep shaking up your routine and happy exploring! ### 5/5 — Love. 10/10 *2025-03-18* I never really leave reviews but this app is my fave, works smoothly every time and I actually use it daily to claim my coffee…so not sure how some other reviewers had issues…! Super easy when booking a hotel or making a reservation too 🖤 **Developer response:** Hi Antígony, thank you so much for taking the time to leave a review... We know it’s extra special since you don’t usually write them! We’re thrilled to hear that the app works smoothly and that you’re enjoying your Dis-loyalty membership. Your support means a lot! ### 5/5 — Saved Big on My Prague Trip- Must have membership for travellers *2025-03-06* I’m beyond happy with this! It saves so much money, with tons of amazing offers and properties. Highly recommend! **Developer response:** Hi Gauri, thank you for sharing your feedback. We’re so excited to hear that you’re making the most of your Membership and exploring new places. We truly appreciate your support. Happy savings! ### 5/5 — 5 *****! *2025-02-26* Excellent app! Very easy to use, straightforward. Booking is very easy and if you need assistance to e customer support team is always super helpful, this is a great membership, they have some awesome properties all over the world. The discounts and perks are amazing as well! **Developer response:** Hi Vladd, thank you for your wonderful review. We’re thrilled to hear that you find the app easy to use and that the Membership Services team has been helpful whenever you needed assistance. We’re glad you’re enjoying your Dis-loyalty membership and discovering our amazing properties around the world. Happy travels! ### 5/5 — Incredible *2025-02-21* The app is honestly incredible. My favourite part is the “near me” feature specially to browse for restaurants nearby. 10/10 for travellers **Developer response:** Hey, Traveller from the world! Thank you for your review, we are thrilled to hear that you are enjoying the programme and the app. Your feedback means the world for us so keep it coming! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*