# Discover Champions — user reviews > 59 indexed App Store user reviews of Discover Champions by KinderCare, rated 1.20/5 from 134 ratings. - Source: https://appshunter.io/ios/app/discover-champions/id6743939825/reviews - App overview in markdown: https://appshunter.io/ios/app/discover-champions/id6743939825.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 126 ## Newest reviews (19 of 59) ### 1/5 — Really bad experience *2026-03-10, version 3.0.8* I cannot find how to do a temporary change the schedule, even on the website. ### 1/5 — Please go back *2026-03-06, version 3.0.8* This app along with the online platform are horrible. I made all the changes that needed to be made, they disappeared when the transition was made to the current app and online platforms! None are user friendly! Horrible, horrible, horrible! ### 1/5 — Terrible *2026-03-05, version 3.0.8* Would give zero stars if I could. Can’t schedule. Payment situation is terrible. Pleas go back to the original. ### 1/5 — Nothing Useful *2026-03-04, version 3.0.8* Only app I’ve seen where you can’t edit your account. No management of account option. So you can’t add relationships or anything within the app. The website currently isn’t allowing those to be saved either. The app is lacking basic functionality. ### 1/5 — Terrible *2026-03-02* Update- they are now going to use the app to force late fees on you if you fail to use it sign out for the day. Per their policy update, “If you forget to sign your child out, you will be charged $15 per 15 minutes after 6:00 PM.” This on top of the forced auto pay and no longer offering a fully flexible schedule. If you want to a week with zero days scheduled, you will have to call support and wait on hold for approximately an hour and thirty minutes to make that change. They switched to a new app and website and didn’t transfer over any of the payment transaction data so you can’t access the necessary tax info. If you call them for help you’ll wait over an hour. Despite this they emailed out instructions with how to access the documents on the website knowing full well that that information is not in the system. Also the app itself is terribly designed. It’s been a headache for weeks. What a joke. We’re about ready to cancel with the program at this point. ### 1/5 — So hard a fail, it renders the entire enterprise a failure *2026-03-02* Discover Champions needs to sue its IT contracted to design and implement the relaunch. This app/website has made it so that we cannot continue to enroll in this program. Every aspect of this site is buggy: auto-pay, enrollment, scheduling, sign-in. Discover Champions needs to go analog—pay by check/cc in-person—and fix this issue immediately. ### 1/5 — Failed transition *2026-02-27, version 3.0.8* This app is completely dysfunctional. They ruined a system that was working and replaced it with an app that was not ready and ended up impacting countless families billing cycles (we were over charged by hundreds of $$$ and it took weeks to get refunds). Can’t even change your schedule or enrollment on the app. ### 1/5 — Terrible *2026-02-27* Forced auto pay. Flexible schedule no longer works. They switched to a new app and website and didn’t transfer over any of the payment transaction data so you can’t access the necessary tax info. If you call them for help you’ll wait over an hour. Also the app itself is terribly designed. It’s been a headache for weeks. ### 1/5 — Less Than One Star *2026-02-26* I wish there was a way to rate this app with zero stars. The fact that the private equity firm who owns Kindercare couldn’t pay for a better app and website is astounding. The fact that they forced it to be launched in the middle of the school year is mind boggling. This app has no functionality, bills are stuck on autopay, it’s hard to choose your schedule for next week, the list goes on and on. ### 1/5 — ABSOLUTELY HORRIBLE *2026-02-25* This whole app launch has been horrible, auto pay is a joke considering they have yet to bill correctly, trying to get a hold of a person is impossible with ridiculously high wait times, they don’t respond to email inquiries. Trying to adjust the schedule isn’t user friendly over all this whole transition was not thought through or executed properly. I feel bad for the teachers and directors that have to deal with this as parents are more then frustrated at this point ### 1/5 — Useless app *2026-02-24, version 3.0.8* I tried to sign up for summer and it does not allow me. You can’t do anything on this app, it is useless ### 1/5 — Garbage *2026-02-23, version 3.0.8* Create an app that no one can adjust. Force auto pay onto customers whether service is provided or not, parents are unable to adjust schedules without calling customer service. This is horrible. ### 1/5 — Still can’t figure out how to use it *2026-02-23, version 3.0.8* It’s been several weeks and I still can’t figure out this app. Thank goodness I made all the proper changes before the app started. But now I can’t access my calendar or billing. ### 1/5 — Horrible interface and does not work *2026-02-22* I’m not sure why they decided they needed an app but they obviously didn’t test this one out with users first because it has been a horrible experience since rolled out. I tried signing up for Feb break and it tells me I can’t because a user with that email already exists.. no kidding I’m that user. My discount was wrong, then fixed and is back to being wrong again. Then trying to sign up for summer camp and it says there’s no availability on half the days even though there are as confirmed by our site director. It’s so bad I have changed my mind on having the kids sign up because I don’t want to deal with this anymore. The way that it lists out the discounts / programs looks like this was made by some middle school kid doing a school project. I have used several other apps in the past for daycares and they have been much easier to use, have a much better UI and were rolled out without any issues like these. ### 1/5 — Garbage App *2026-02-20* Whoever vibe coded this trash should be rocketed into the sun, along with all those who thought that replacing a functional system with this pre-alpha level software was a good idea. Massive failure on all counts. It’s barely functional. Difficult to tell what dates you’re adjusting, difficult to tell if what you thought you just did was accepted. Interface is unintuitive and awkward to use. I would rather go back to 1995 and handwrite checks every week that suffer one more minute of having to use this half-baked, poorly realized piece of digital excreta ### 1/5 — Terrible *2026-02-16* This app and corresponding website should never have been rolled out. It’s clear these products were not ready and yet parents were forced into this new system on a Friday for Monday implementation and required auto payment. Nothing on the scheduling system works correctly and I’ve invested so much time in trying to ensure I get the proper schedule and billing. I’ve also called their 1-800 number three times and waited on hold for one hour each time and still never had my call answered. The billing is a joke and you can’t even see the details of which specific dates and times the invoices cover - it just indicates the week. I am livid. ### 1/5 — Cant able to remove autopay and no customer support *2026-02-14, version 3.0.7* I never used such a troublesome app. Cant able to remove the autopay option and billing is not proper. This new app customer care is not supportive always circling back to center director ### 1/5 — Terrible app *2026-02-14* This new app and setup is awful. It doesn’t has as many options or features as their old website. It no longer allows you to skip a week and instead forces you to choose at least 1 day per week, essentially forcing you to pay for childcare you will not be using. Considering finding other options, simply because of the issues with this launch. We love our kids champions site, but can’t imagine the monetary hit we will take being forced to select 1 day per week, including the summer weeks. They need to fix this problems asap. For the past 5 years, we have been allowed to select and opt out of days and whole weeks when we do not need childcare. Will this no longer be an option? Wouldn’t know, since their help desk doesn’t respond to email and they don’t answer the phone. ### 1/5 — Useless *2026-02-13, version 3.0.7* The app has no functional purpose beyond making a payment. Everything else requires to you to use the website. They’ve also double charged me for one of their programs, and attempts to reach out to their support for resolution have been met with silence. Absolutely atrocious. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-07-14* The new rollout is messy and chaotic. I feel like I’m being extorted by the company. I used to be able to skip the weeks I didn’t need care, but now have to pay for at least one day a week or completely un enroll my child and then pay an enrollment fee each time to re-enroll. I’ve emailed and gotten no response. Call times are absurd and the AI chatbot just sends you the same instruction page over and over. Disgraceful ### 1/5 — Use an alternate daycare just because of this app! *2026-05-29* We have actually moved daycare’s during the summer because of this app. They removed any way for separate households to make the payments. The design is horrible and very confusing. I cannot customize the schedule like we used to. My children do not always go on the same date and I need to be able to adjust the schedule from the app or the company website. Whomever designed this site needs to be fired! ### 1/5 — Worst App Ever *2026-05-01, version 3.0.8* Truly a horrible app, do better ### 1/5 — Horrid App *2026-04-25, version 3.0.8* I am not able to log in to the app, only the website. They removed the calendar option to set up your schedule for future weeks in advance. Not user friendly at all. ### 1/5 — Awful *2026-04-01, version 3.0.8* Just not a good app. ### 1/5 — Who thought this was a good idea *2026-04-01, version 3.0.8* My entire job is user testing. It was clear that there was no testing involved. I am about to unenrolll my child from this mess!!!!!! ### 1/5 — WORST. APP. EVER. *2026-03-27, version 3.0.8* The absolute worst app off all time. Pairs great with their new system (2026) that is absolute trash as well. Awful company run my imbeciles. I wish I could rate it lower. ### 1/5 — Negative 100 star *2026-03-25* This has been the absolute worst app/website “update” rollout! I thought it impossible to be worse or more complicated than the previous system but it is absolutely terrible. We want a monthly calendar to select individual dates, not this calendar week nonsense. Enrollment doesn’t work. Absolute disaster. ### 1/5 — Junk *2026-03-19, version 3.0.8* This is a terrible app, completely unnecessary and was rolled out with no support ### 1/5 — Dumpster fire *2026-03-18, version 3.0.8* They should pay me each time I have to use this garbage. June can’t come soon enough. ## Most praised reviews (2 highest-rated) ### 5/5 — 🙌 *2026-02-20* A much needed update. I love that I can see information around duration on time in care for my daughter and I check in and check out has been so much easier. 👏 ### 5/5 — Does what’s needed *2026-02-03, version 3.0.7* Does what’s needed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*