# Discovery Bank — user reviews > 111 indexed App Store user reviews of Discovery Bank by Discovery, rated 4.80/5 from 2,195 ratings. - Source: https://appshunter.io/ios/app/discovery-bank/id1451167079/reviews - App overview in markdown: https://appshunter.io/ios/app/discovery-bank/id1451167079.md - Rating breakdown: 5★ 1,986 · 4★ 126 · 3★ 31 · 2★ 10 · 1★ 42 ## What do users think of Discovery Bank? Overall sentiment: neutral **Pros** - 🚀 Effortless banking - 🔒 Robust security features - 👍 Sleek and intuitive interface - 👍 Helpful budgeting tools - 👍 Rewarding loyalty program **Cons** - 🐛 Frequent login issues - 🐛 Confusing app navigation - 🐛 Unreliable notifications - 🐛 Inconsistent app performance - 🐛 Inaccurate transaction categorization **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Inconsistent biometric authentication - Incorrect ID number requirements - Unreliable app updates **Most requested features** - Dark mode option - Improved customer support channels - Seamless integration with other financial apps - Enhanced international payment capabilities - Offline banking functionality ## Newest reviews (11 of 111) ### 2/5 — Gavin *2026-02-28, version 7.0.0* You are hypocritical You offer all these benefits of discovery banking provided you have the full suite of products, yet you continue to decline a credit card application for me. I have applied over 3 or 4 times. I have no judgements, never had a returned debit order on any of my accounts and I have been with discovery for over 20 years, and in all my applications I asked verbally for a facility of R1000 only. This is to allow me to access full benefits. Yet you keep declining on affordability. I even offered a fixed deposit as security for the R1000 facility. Since you keep declining I have moved my car insurance away from you. ### 5/5 — User Friendly and Integrated Functionality. *2026-02-09, version 6.9.0* Been using the app for quite some time. Enjoy the regular updates and improvements to the app and how it integrates with all the other apps on my phone. It also has a lot of answers to the question ons might have and can take you straight to the website if necessary. The in app functionality helps enormously when one does not have cell phone tower signal and needs to call a consultant for assistance. ### 2/5 — Always been logged out *2025-12-29* Why ### 5/5 — Best bank, fees, service and benefits. *2025-11-26, version 6.9.0* I’ve tried capitec, fnb and nedbank. Discovery is UNMATCHED with their fees, service and benefits. Their customer service team is like having a private consultant on hand whenever needed. The wait time I’ve experienced on their customer care line has always been under 3 minutes. Many of my family members have also moved over to Discovery. To those who says it’s not a good option because there are no ATMs, you’re able to withdraw and deposit at any major store like picknpay, checkers etc . ### 5/5 — Complain *2025-06-30, version 6.6.0* On my side I’m very disappointed. I have been using this card for a year now, then this month I decided to change my phone to a new phone, guess what, when I try to login it says I’m not a discovery bank client, I can’t access my salary from the app. I tried to call the agent no one can assist me properly I’m transferred from call to call until I was told to write an email to the client email I have to wait 48h for me to access the app and use my money, now I’m stuck not even paid my things I’m very disappointed personally I changed all my things to this bank then this happen😭😭😭🛌🛌 ### 5/5 — Everything at your fingertips *2025-05-05, version 6.5.0* Switching over to discovery bank is one decision I could never regret. It’s the simplest banking experience which is exactly what we need in a busy world. You can do literally everything on the app, from applying for new products to getting financial coaching & opportunities for great rewards weekly. I love the Vitality ring, it’s a great yet simple way to show where you’re at financially & the important financial milestones you still need to reach. Also, getting additional cards for the kids was so simple all the way through to the delivery of cards. I wish there was a 10 star option, I’m a very happy client ### 5/5 — Revelationary *2025-03-30* This is the future of banking in my hands. Ease of use with very high levels of functionality. I’ve transitive from Discovery being my secondary account to my primary account and fully appreciating the Discovery ecosystem and its ingenuity. No looking back and wish the Discovery Team all the best and congratulations on a phenomenal product offering. ### 5/5 — Best banking app! *2025-03-18* This is my favorite banking app ,so simple to use and efficient! Please keep it up ### 5/5 — Best App and Best Bank *2025-02-27, version 6.3.0* I have had a phenomenal experience with Discovery Bank! Their customer service is top-notch, always ready to assist and resolve any queries promptly. The user interface of their app is incredibly intuitive, making banking on the go a breeze. What I love most are the innovative rewards and benefits they offer, which truly add value to my financial life. The focus on wellness and healthy living is a refreshing touch that sets them apart from other banks. I highly recommend Discovery Bank to anyone looking for a reliable and forward-thinking banking partner! ### 5/5 — Thank you for Vietnam *2025-02-24, version 6.3.0* Effortless and simple banking that takes me around the globe with no questions asked. I was lucky to have switched 3 months before my overseas trip…it’s the best thing I could have done. Access to international lounges, international purchases and transactions, withdrawals whilst I get an error message on my other old bank app and they blocked my transactions…why??? Discovery is a global bank and understand their client needs. I’m almost there and need to change my bank details with a few more beneficiaries then I’m fully a Discovery Bank client. I love it here! ### 5/5 — Banking Processes *2025-02-22, version 6.3.0* Discovery Bank has been very useful as my alternate bank account for day to day needs , I am even thinking of switching everything to Discovery as they are extremely reliable and convenient and their benefits are AMAZING ekse , I have had no hassles , and when i do have slight hiccups such as navigating the app their customer service team is always eager and ready to help , if there was 10 stars I would definitely rate it 11 , and if Discovery could check whoever handled my card delivery they need to give her a raise she was fantastic and extremely helpful with the process even when there was a hiccup with the 3rd party delivery company but that was all sorted and the advisor set reasonable expectations with myself and allowed me to be fully aware of the process , I take my hat off personally for Discovery and especially the agent who assisted me can you guys please check my contact details on the system and whoever was on the call with me and give them a big round of applause for their service , my sister you deserve a present sthandwa sam , give me a call so I can thank you personally and dont forget my sister lol . Best Regards, Zeiden ## Most critical reviews (10 lowest-rated) ### 1/5 — Font Size is unreadable *2026-04-21* They have used fonts on the screen for the main navigation functions that are so small they are unreadable. Also they don’t honour the IOS font size. Make the app a completely frustrating experience. ### 1/5 — Complaint *2026-04-13, version 6.9.0* Discovery Bank has been the absolute worst bank I have dealt with, hence the withdrawal. Your website is user UNFRIENDLY. I made a first application to withdraw from the 32 day account on 3 December 2025 and again in January and again 32 days ago. I have been given wrong information by employees and consistently been unable to withdraw despite following protocol. Discovery even wanted to penalise me by almost R2,000, despite me having never requested an early withdrawal. I will not recommend you to anyone. Over the 4 months of trying to close my account, I spoke to 3 of your staff members and, had they given me the correct steps to follow, the account would have been closed after the first 32 days. The 3rd consultant walked me through using the Discovery app. The app worked well - this lady was very helpful and told me that we had to use the app to close the account. Why didn’t the other consultants? The app is not the problem. Your consultants are not being trained properly. ### 1/5 — I had to wait for 5 days for my fixed saving to be released to my account. *2026-04-01* That has really inconvenienced me a lot. And I feel it’s a total disrespect to disregard the terms and date agreed upon. Not cool at all ### 1/5 — App doesn’t work, complaints emails doesn’t work. What am I doing with Discovery. *2026-03-31, version 7.0.0* I have been with discovery for a while, but the app is really having issues at this point. And when you send an email to complaints, you get a very nice email saying they only deal with current complaints. Bad app, ### 1/5 — Blocked *2026-02-04, version 6.9.0* It wouldn’t let me log into the app,used my proper username and password but keeps saying it’s incorrect,changed my details and still incorrect. ### 1/5 — Difficult to use, too complicated *2025-12-22* The discovery suite of apps are confusing and complicated. Starting with login, it doesnt autofill passwords and my Face ID doesn’t work like it should. It’s also slow partly because the app has an in-app updating thing. I struggle to set up a budget, because I haven’t used the bank so it fails with R0 and asks for a subcategory budget. The notifications aren’t easy to clear in bulk and can’t unsubscribe from. I heard people just leave them unread. The interplay between the Discovery app, discovery health and discovery bank is confusing and the slow authentication causes friction. ### 1/5 — Nr 1 in USELESSNESS IN WORLD *2025-04-01, version 6.4.0* You cannot get worst than Discovery BANK. Those numbers provided of the people who will help you, is one of the problems. I will let they play back their own recordings and then they can see for themselves they cannot even assist a client to update their own bad system. By the time they finally “assist you” then your documents submitted 6 months ago, is obviously old. They are super fast to deliver a card to your address(without verifying your address), but provide them a statement of the same address that they delivered the bank card, then suddenly those statements are not ok. Yet, they print a card, activate the card, bill your statements, yet you cannot use the card. What a stupid way to do banking. Then try to re-submit papers. In 6 months you still cannot, despite the so-called useless 0800 number provided. Hours on the line from this person to that person, they cannot verify an online address. ### 1/5 — Ongoing Poor Service from Discovery Bank *2025-02-06* Inflexible terms and conditions. Pathetic and dismissive customer support. Generic responses to queries. Poorly trained staff. Lack of care and due diligence to investigate issues raised. Incorrect information provided to Experian. **Developer response:** Please send your contact details to mobilebuild@discovery.bank in order for us to contact you to resolve your problem. ### 1/5 — Good for start *2024-12-12, version 6.0.0* The rewards is good for the first 3 months, thereafter they increase the level you should spend before getting rewards. The future they say? It doesn’t even allow integration with a AI accounting package. The interest rate receivable is lower than a specific bank’s interest in general. If you achieve full points on their vitality rewards you are about level and sometimes still below the interest rate receivable. Furthermore I was charged interest one month on my credit card even though I paid the full statement amount before end of the month. The budget feature was good though but really not the future of banking. ### 1/5 — Ongoing Poor Service from Discovery Bank *2024-10-14* I am incredibly frustrated with Discovery Bank's lack of communication and unresolved issues regarding a transaction dispute with TradingView. After a phone call to report the issue, I received an email with forms to complete. I had some questions and emailed them for clarification, but I received no response after a week's worth of follow-ups. Only after logging complaints with the complaints department, I finally hear back. The dispute process took weeks, and I was informed that the disputed amount would be refunded in the meantime, while the investigation was still pending. However, I don’t understand why the refund was processed if the investigation hadn't been concluded. To make matters worse, this past weekend, the disputed transaction was debited again, without any update or explanation from Discovery Bank. I reached out via email to seek insight into this new development, and once again, I have been completely ignored. This isn't the first time I've had this issue with Discovery Bank. Last year, I had similar experiences with the Vitality Clicks claim and the airport lounge claim, where the agents made inaccurate statements, and I had to fight for any form of resolution. It’s extremely disappointing to see the same pattern repeat itself. As a long-time customer, I expect much better service than this. **Developer response:** Please send your contact details to mobilebuild@discovery.bank in order for us to contact you to resolve your problem. ## Most praised reviews (10 highest-rated) ### 5/5 — User Friendly *2026-07-07, version 7.2.0* This is a User Friendly App. Very happy ### 5/5 — Good Bank *2026-06-17, version 7.1.0* I think it’s a better bank than the rest in SA could do better compared to international banks such as Revolut and Monzo ### 5/5 — Best Bank in the world *2026-06-12, version 7.1.0* Joining Discovery has been the best decision I ever made in my entire life ### 5/5 — Discovery Bank *2026-05-23, version 7.1.0* This bank is living in 2030 while the rest are in 2017 and you can not take that away from them do better by banking with Discovery Bank the only bank that gives you the branch in your hands( phone) I can only trade you for 50 cows maybe😂♥️Thank you for making it easy for my family. We all did our ID’s through Discovery Bank. Your bank is in my 🙌 ### 5/5 — Best of the best! *2026-04-09, version 7.0.0* This is one of the best online banking systems there is! I moved from another bank two years ago and have never looked back. Top notch call centre as well. I just wish there were better ways of depositing cash because R3000 deposit limit at a grocery store (at R20 a turn) is a bit annoying when you need to make large cash deposits. Overall. I adore this bank! ### 5/5 — Responsive and Responsible *2026-03-28* Discovery Bank has been a breathe of fresh air for us. They are responsive to our needs and responsible with our money. We use a number of their products which helps ### 5/5 — Security feature on fixed account *2026-03-10, version 7.0.0* I have noticed that when a fixed amount is set, and you decide to withdraw it before the scheduled time, Discovery does not verify whether the withdrawal is being made under distress,for example, if someone is being forced to withdraw money while held at gunpoint. It also appears that multiple early withdrawal requests can be made within the same month, and each request is simply approved without additional validation. ### 5/5 — Great app, great bank *2026-02-26, version 6.9.0* I've been work Discovery Bank for 5 years now after moving from FNB. Regarding the app- it works well and offers great insights. It's easy to navigate, and intuitive to use. I've not personally experienced issues like down time in that period, and the security is top notch. Regarding the bank- I moved over because FNB's Bucks became a slog to understand and earn. I was already in the Vitality ecosystem, so this was a natural fit. It has been rewarding from the start, and easily fits into life with minimal nonsensical tick boxes to earn your rewards. ### 5/5 — Mr *2026-02-24, version 6.9.0* Fantastic…… ### 5/5 — Mr *2026-02-14* I dont want to lie so this bank treets me very well --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*