# Discovery Health App — user reviews > 59 indexed App Store user reviews of Discovery Health App by Discovery Limited, rated 4.70/5 from 16 ratings. - Source: https://appshunter.io/ios/app/discovery-health-app/id6450458286/reviews - App overview in markdown: https://appshunter.io/ios/app/discovery-health-app/id6450458286.md - Rating breakdown: 5★ 14 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (13 of 59) ### 2/5 — Login too complex *2026-05-26, version 2.11.1* Why can’t it just use facial recognition, not 3 steps on an iPhone ### 2/5 — Apple health *2026-05-05, version 2.11.1* I have been trying to link the app with apple health for the past week everyday. Please try to resolve that ### 1/5 — App not working *2026-04-20, version 2.11.0* What is wrong with your app, not working anymore ### 1/5 — One of the worst apps *2026-04-17, version 2.11.0* The app constantly crashes or fails to load properly. ### 1/5 — Poor app *2026-04-13, version 2.11.0* No idea how this app manages a 4.4 average when there are so many bad reviews. App falls far short of expectations. Multiple calls to Discovery and still details are not updated on the app. Discovery needs to reconsider this app and why there is the need for the gold app as well as the banking app. And Vitality call center can’t help and the tech staff won’t deal with members. The purpose of the PHB is to encourage members to be healthy, if members join the program Vitality should not be charged for. App is clunky and you can’t review your fitness activity. Even when you have a health check the wallet does not update so without active results on the app you have no idea of what discovery has recorded and what not. Time to revisit the app from the members perspective not the developers. It also keeps on redirecting you to the website T&C’s yet there is no real guidance on actual actions you need to take. Very bad app sorry ### 1/5 — App crashes *2026-04-13, version 2.11.0* App crashes when opening ### 1/5 — Error *2026-04-11, version 2.11.0* Why are there always error messages when trying to navigate through sub menus? Please fix loading problems. ### 1/5 — Claim processing *2026-04-10, version 2.11.0* 3 x submitted now and not processed!!! ### 1/5 — So slow to upload my claims *2026-04-06, version 2.11.0* The app is fine - the service is not ### 2/5 — Reliability Issues Are Undermining the Experience *2026-03-31, version 2.11.0* In theory, the Discovery Health app is great. In practice it is disappointing. Key information is often out of date. My Personal Health Fund balance rarely updates, and pathway challenges get stuck. I completed a challenge in February, but it never finalised or awarded the benefit. I have had to call support three times just to request manual updates. That should not be necessary. The concept is strong, but persistent reliability issues are quickly eroding trust and motivation. ### 1/5 — Subpar experience *2026-03-31, version 2.11.0* Tired of a buggy and broken experience, we deserve more as paying customers. ### 1/5 — App not working *2026-02-16, version 2.9.0* This app is shockingly bad for a company as big as Discovery. Firstly my personal health fund has been stuck on 22 January and it is already mid Feb. I redownloaded the app with the hope of resolving the issues as the consultants cannot seem to help... well now I am locked out because the security password is not coming through to my email to give me access to login again! Frustrating. In addition the search function for providers is outdated, glitchy and frustrating to use as when you press the back button, you have to start all over again. Bad app. ### 1/5 — A broken experience that erodes trust *2026-02-05, version 2.9.0* This app is laggy, riddled with bugs, and sends a spark of frustration through me every time I'm forced to use it. This might seem like "just an app" to you, but it's the primary touchpoint your customers have with Discovery Health. A broken app erodes trust, and trust matters in healthcare. I've never had an app make me reconsider my medical aid provider, but this one does. And since you also run Discovery Bank (where I'm a client), it makes me wonder if the same carelessness toward customer experience could eventually affect where I keep my money. One last thing: it's telling that the only reviews above 2 stars seem to come from Discovery employees. Artificially inflating your ratings isn't just dishonest. To me that’s borderline unethical and only reinforces everything above. I've left a separate 1-star review on the main Discovery app for forcing users onto this broken experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Usless *2026-06-19* This app is a disaster. I have to daily delete and reinstall is to link to the health app and sync data pathetic Discovery ### 1/5 — Broken App *2026-06-04, version 2.11.1* The app takes long to load and personal health pathways have been broken for months ### 1/5 — Worst app *2026-05-31, version 2.11.1* Hardly ever works, can’t load information 80% of the time ### 1/5 — Health App Horrible *2026-05-29, version 2.11.1* Never working, never uploading all information needed to review. Please review this app and get it working properly and uploading all information needed. ### 1/5 — App not working *2026-05-25, version 2.11.1* I have been trying to use the app for quite some time now everytime I try logging in it takes me back to the login page ### 1/5 — Who actioned this??? *2026-05-19, version 2.11.1* This app does nothing the discovery app didn’t already do but worse and more confusing. Was it just to appease ExCo with the cute gamified animated BS? Why did I just have to redownload the OG because this kak keeps redirecting me to its functions. Why aren’t the FAQs bundled in the app?? Everytime I click a ‘learn more’ —which confuses more than it explains— it wants to open Safari! All I want is to deal with my medical expenses efficiently and without losing my sanity. How has the UX and systems gotten so much worse overtime? Is everyone wearing their manager hats and AI blinkers? I think I’m going to start calling through every time just to run up your call centre costs and have them walk me through things like I’m a geriatric technophobe. It would probably be more efficient for my time anyways. ### 1/5 — Worst App ever *2026-05-18, version 2.11.1* Slow, not user friendly and takes forever to load. Horrible experience. ### 1/5 — Bug riddled app! *2026-05-14, version 2.11.1* Most likely the most bug riddled app I have used! ### 1/5 — Login Loop *2026-05-10, version 2.11.1* I authenticated initially, but the app keeps in returning to the login button, I press it , it thinks, then returns me to the login button. I press it , it thinks, then returns me to the login button. I press it , it thinks, then returns me to the login button. I press it , it thinks, then returns me to the login button. As painful as it was reading my review, is as painful it is to get this app to work. No error message, just a login loop. Uninstalled and re-installed. Login loop persists. ### 1/5 — App won’t even open *2026-04-22, version 2.11.0* The app won’t open even after deleting and rebooting my phone. Not sure who the testers are but someone isn’t doing their job.😔 ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-04-04, version 2.11.0* Easy to use and prompts you ### 5/5 — Your Ultimate Wellness Companion *2024-03-06, version 1.1.0* Discovery's health app is a game-changer for anyone navigating the complexities of healthcare. Accessing information about my cover has never been easier – from checking claim status to reviewing benefits, it's all at my fingertips. The intuitive interface streamlines the process, saving me time and frustration. What sets this app apart are the plethora of benefits and programs available. From wellness incentives to personalized health goals, Discovery goes beyond basic coverage to promote proactive healthcare. Whether it's tracking fitness milestones or accessing virtual consultations, this app empowers me to take control of my health journey. Highly recommend for anyone looking for a comprehensive and user-friendly healthcare solution. ### 3/5 — Not my favourite Discovery app *2026-05-27, version 2.11.1* This is by far the worst app from Discovery. In comparison to the other apps it does not fare well. It’s slow and not user friendly. ### 3/5 — Password error *2026-04-15, version 2.11.0* Why does it always say my password is wrong? It works the first few times when I log in then eventually it says that it’s incorrect and I have to keep changing it all the time. It’s very annoying. ### 3/5 — Frustrating *2026-03-31, version 2.11.0* complicated UX ### 3/5 — So close but I believe *2025-04-21, version 2.3.1* Pathways is a nice touch to remind you to book your health check appointments and encourage one to stay fit & healthy with weekly fitness goals. However, please set reminders that your kids Health Assessment is also completed for them to take advantage of the Discovery Rewards as well; and to encourage them to stay on top of their health. One more thing, please make the apps iPad & Calendar friendly that appointments booked are automatically scheduled on your Calendar. ### 3/5 — Make PHP weekly exercise goal data clear - why send me to another app? *2025-04-17, version 2.3.1* Annoys me that the DH app shows I have to achieve a weekly exercise goal under PHP but to see how far I am into getting there I have to go to Discovery’s other apps - can’t see how many points my physical activity has earned me at any point on health app – all I see is the vague light blue ring with zero numbers to it. really not ideal UX ### 2/5 — Password and face id problem *2026-06-03, version 2.11.1* My password works but app just goes in loop to face id and then wanting to log in again. Never logging in ### 2/5 — Deeply frustrating *2026-06-01, version 2.11.1* Dead slow. Several aspects may not load at all. Exercise data lost or fails to update. Health checks completed are not acknowledged. Redeemed vouchers aren’t removed. Dev team does maintenance without warning at any time of the day, disabling key functionality during normal working hours (what professional app team does that?). ### 2/5 — Major performance issues *2026-05-26, version 2.11.1* Your health app has major performance issues, even compared to Discovery and Discovery bank app. It takes unusual long time to load and it's overall very slow and frustrating. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-10.*