# Disney Cruise Line Navigator — user reviews > 1,559 indexed App Store user reviews of Disney Cruise Line Navigator by Disney, rated 4.70/5 from 120,500 ratings. - Source: https://appshunter.io/ios/app/disney-cruise-line-navigator/id671153791/reviews - App overview in markdown: https://appshunter.io/ios/app/disney-cruise-line-navigator/id671153791.md - Rating breakdown: 5★ 98,860 · 4★ 13,064 · 3★ 4,902 · 2★ 1,741 · 1★ 1,933 ## What do users think of Disney Cruise Line Navigator? Overall sentiment: neutral **Pros** - 🚀 Easy to navigate - 📱 Useful for communicating with group - 🗓️ Provides schedule of activities - 🍽️ Displays dining menus - 🗺️ Includes deck plans - ⏰ Sends reminders for scheduled events **Cons** - 🐛 Crashes and freezes frequently - 📶 Connectivity issues, especially off the ship - 🔇 Lack of sound notifications for messages - 🤖 Limited functionality compared to Disney parks app - 🔍 Difficult to search for specific information - 💬 Messaging feature has limitations **Commonly reported bugs** - Inconsistent information between app and paper navigator - Messaging delays and delivery failures - Inability to access app features in certain areas of the ship - Login and account creation issues **Most requested features** - Ability to view room charges and bills - Integration with photo services and ability to purchase photos - Option to make reservations and bookings through the app - Improved messaging features like group chat management and voice/video calls - Live map tracking of ship's location and guest's location - Customizable alerts and notifications ## Newest reviews (13 of 1,559) ### 4/5 — print is faded and small *2026-09-07, version 5.49.0* The app was great on keeping up with schedules, but the print was light colored and small with no way to expand to a more readable size ### 2/5 — Disney Cruise *2026-09-07, version 5.49.0* Very poor connection, especially away from the ship. Notorious for bugginess! ### 3/5 — Not a satisfied customer! *2026-09-04, version 5.49.0* The app was slow to refresh details. I wouldn’t get updates about my day 2 or day 3 island visit until day 4 at sea. The message/text communication wasn’t useful at all. Day 1 our group of 6 could message each other for a few hours but after that the messages would not work which forces us to either not be in communication (which was unacceptable when trying to coordinate with grandparents and children) or have to add extra international costs to our cellular provider service which costed us $300-$400. Very expensive bill due to the app not functioning properly. ### 2/5 — Ugh *2026-08-29, version 5.49.0* Can't copy and paste basic things. Annoying and silly. Slow loading times. Takes me back to 2002 ### 2/5 — Notifications *2026-08-29* I don’t get notifications if my kids where in the oceaner club ### 2/5 — App Upgrades *2026-08-29, version 5.49.0* My family and I had the toughest time understanding this app. It was very confusing and not user friendly at all. It increased an already huge amount of frustration for us during our 1st Disney cruise. We have cruised several times on other cruise lines and know our way around a cruise and app. However, we were completely lost and a huge part of that is this app ### 4/5 — Lack of information *2026-08-29, version 5.49.0* Not all the days activities are shown, only the ones you have booked. ### 2/5 — Review *2026-08-28, version 5.49.0* The app struggles to connect and was very inconvenient while on vacation ### 3/5 — Better than other cruise lines but new layout is not friendly *2026-08-27, version 5.49.0* This app has changed a lot, last update is not the best ### 4/5 — Stopped working on iPhone 8 iOS 16.7 *2026-08-25, version 5.49.0* I like the app, but now it stopped working, though the AppStore info says it should work under iOS 16. It shows the opening screen for half a second, then disappears. ### 3/5 — Slow operation/trouble loading/ delays *2026-08-24, version 5.49.0* Avid Disney cruise line traveler and this is the first time I’ve experienced such slow delays and refreshing time. Notifications sent by Disney were received but when trying to view the message it would not load. I felt very frustrated on my last cruise. Wish it was working better. I usually love the function. Maybe it was internet issues because even the funnel vision on board was experiencing intermittent freezing and lost of sound. ### 4/5 — Great navigation, horrible chat/messaging family *2026-08-23, version 5.49.0* Easy to find events going on in the ship, reminders were nice to meet characters at where/what time, and great for information if need help with anything. Trying to chat/message with your family to see where they were, had horrible connection. Send a message, they get it two hours later. Missed events with family and trying to find missing wondering kids were hard. ### 2/5 — Allredfam5 *2026-08-22, version 5.49.0* The texts did not go through and some of our group never got the texts ever. The texts from the cruise line were hard to read a small font with low contrast. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great app- but could be more *2026-09-02, version 5.49.0* We used this on our recent cruise and loved it for communicating among a big group. It could be better in that it was a pain to add everyone in an extended group- if the staterooms are connected for dining etc it should be easier to add people. I would also like it to have the ability to see and buy pictures on it. I also had issues when switching devices - I would lose all those people that I had added and would need to ask for their numbers to add them again. ### 1/5 — Please Listen To Guests *2026-08-31, version 5.49.0* Not sure who decides things- but not being able to manage my own activities is not good. Also- would love to be able to know what’s happening in my stateroom, not just my activities. Feels like decisions are made without experience , practical or operational knowledge ### 1/5 — 别更新了 *2026-08-29* 更新了个寂寞一直闪退 ### 1/5 — Extremely glitchy *2026-08-28, version 5.49.0* Extremely glitchy. ### 1/5 — Loading took too long *2026-08-26, version 5.49.0* The whole app user experience was bad. Every pages loading time were terrible long. It has few times loading failed too. Please fix it. ### 1/5 — App is LACKING *2026-08-23, version 5.49.0* For a company with as much money as we all know Disney has, this app IS NOT IT. The my Disney experience app? :chefs kiss: this one? Terrible. It’s not user friendly. The photos don’t sync with the photo package you purchase. Even when you are in airplane mode using the ships WiFi it works spotty AT BEST. They really need to completely overhaul it. I really wish I could say something better. I love Disney and I love the customer service. That being said this app truly drops the ball. ### 1/5 — iPhone Air FaceID Login loop *2026-08-22, version 5.49.0* The DCL app on my new iPhone Air is stuck in a FaceID loop. I can’t get past it. This is an iPhone Air model MG1D4LL/A Something is wrong in the app. I have rebooted my phone, uninstalled and reinstalled the app multiple times. Please fix…1 star for attention. ### 1/5 — 更新后打开 直接闪退 *2026-08-17* The app crashes immediately after updating and cannot be opened. ### 1/5 — Didn’t connect *2026-08-14, version 5.49.0* I couldn’t get the app to connect once on board the ship. I wasted an hour of my free time the first cruise night waiting in line to get it fixed and ultimately guest services couldn’t get it working anyway. The next day my husband figured it out. Put a damper on my first night. ### 1/5 — Very poor *2026-08-14, version 5.49.0* This app is so out of date. Confusing, badly labelled/ headed. Not enough info. Needs completely rewriting. Just not good enough - even the staff I spoke to agreed. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing experience with Disney Wish *2026-09-07, version 5.49.0* We just finished our Disney wish three days trip to Bahamas. It was an amazing experience. ### 5/5 — It was great *2026-09-06, version 5.49.0* I loved how it had the little adventures in the cruise app! It made it something someone wanted to use! ### 5/5 — Disney cruise *2026-09-01, version 5.49.0* Wonderfull cruise. So much to do food was exceptionally good. Disney knows how to cruise. Can’t wait for next vacation. ### 5/5 — W *2026-08-31, version 5.49.0* W ### 5/5 — Disney Cruise *2026-08-29, version 5.49.0* It was sooooooooo awesome!!!! 😆😄😆😄😆 ### 5/5 — WOW *2026-08-29, version 5.49.0* AMAZING, after your 1st trip you can get a 10% off (tax not Included) I am going again this week! ### 5/5 — Navigator *2026-08-29, version 5.49.0* It worked well. ### 5/5 — Disney Destiny *2026-08-28, version 5.49.0* App is super helpful. I can’t imagine the cruise without this resource all the time. ### 5/5 — Melissa Fleahman *2026-08-25, version 5.49.0* I’ve been on 2 other cruises. This was my 3rd cruise but first Disney cruise. This was the best one yet. ### 5/5 — A dream come true *2026-08-24, version 5.49.0* Every single person on board went above and beyond and made our dreams come true. Literally faultless from start to finish. The staff work so hard and that doesn’t go unnoticed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*