# Disney Frozen Free Fall Game — user reviews > 1,182 indexed App Store user reviews of Disney Frozen Free Fall Game by Jam City, Inc., rated 4.70/5 from 79,108 ratings. - Source: https://appshunter.io/ios/app/disney-frozen-free-fall-game/id692412579/reviews - App overview in markdown: https://appshunter.io/ios/app/disney-frozen-free-fall-game/id692412579.md - Rating breakdown: 5★ 62,434 · 4★ 11,931 · 3★ 2,927 · 2★ 758 · 1★ 1,058 ## What do users think of Disney Frozen Free Fall Game? Overall sentiment: positive **Pros** - 🎮 Great game - 👍 Enjoyable gameplay - 🎨 Beautiful graphics - 🕰️ Addictive and engaging - ⏰ Relaxing way to pass time **Cons** - 🔍 Too many ads/in-app purchases - 🐛 Frequent crashes and bugs - 🔒 Lack of customer support - 🤯 Levels becoming too difficult - 📉 Declining quality over time **Commonly reported bugs** - Game freezing on loading screens - Levels not registering completed objectives - Daily rewards not tracking properly - Arendelle plaza features not working - Inconsistent performance across devices **Most requested features** - More new levels and content - Ability to customize Arendelle plaza - Option to disable ads - Better save/restore functionality - Improved social features ## Newest reviews (11 of 1,182) ### 2/5 — weeks without new tasks *2026-08-13, version 15.7.1* It shows that it’s been a little over 4 weeks since the last update and that’s about the same length of time it’s been since there has been new tasks. Since there’s supposed to be new tasks every three days, this has been really frustrating……for almost a year now…🤨 ### 4/5 — Game won’t open *2026-08-12, version 15.7.1* The game will not open. I’m goes to what looks like a bonus, but then it freezes and won’t open. I’ve hard closed it, restarted by iPad and updated everything. Still won’t open. If it doesn’t start to work soon, I’m just going to delete it. ### 4/5 — Great game but buggy *2026-08-11, version 15.7.1* I have played this game for over 14 years. It’s always been phenomenal. It appears the devs have stopped keeping it up to top bug-free coding now. Game randomly quits and closes mid level often and frequently. I guess there’s no point spending my money on it anymore. ### 2/5 — Please get rid of pop up ads *2026-08-07, version 15.7.1* . ### 2/5 — Multiplier Event Disappeared *2026-07-24, version 15.7.1* What happed to the event that was supposed to run for 7 days? I opened the game in the morning and it was there, I went back in the afternoon and it disappeared! I had rewards to claim and it just disappeared 4 days before the end date. Please advise. This is my favorite event and I look forward to it each week. I work hard to get enough points for rewards and to reach the top levels so this is extremely disappointing. ### 2/5 — Love the game but the adds suck *2026-07-06, version 15.6.1* Have played this for years. Introductions of the adds sucks though and they are so hard to click off of. Also maybe too many special events all the time. * I’m editing this review from 4 star to 2.. I’ve just tried to enjoy playing it on the way to work and honestly the intrusive ads are just ridiculous. You can’t click off and they are so long and stupid. This game has become ridiculous - all about having to buy special items and watch ads. I tedownloaded it a month or so ago for nostalgia but it’s terrible. I loved this game 10 years ago. Shame on you. ### 3/5 — Too many pop ups *2026-06-09, version 15.5.1* Why are there like 6 pop ups for me to read. I just want to play game. ### 1/5 — Can’t open app *2026-06-03, version 15.5.1* I just downloaded this app but it won’t open. My iOS is up to date, I restarted my phone, nothing works. ### 4/5 — Solid match three game, pop ups galore *2026-05-19, version 15.5.1* So, gameplay is fun and has some variants that play into frozen storytelling pretty well. Design there is good. However, depending on whatever events are going on, you will get 2-7 pop ups to dismiss from menu to actually get to play the game. Wish they had a setting to ignore event notifications or something because it isn’t for me and now I just have a bunch of pop ups to dismiss to get to the game. Ads themselves aren’t too overdone, it is just unclear when they ate triggered (sometimes trigger between level attempts or moving to new level). It succeeds at being still very playable without purchasing things, though a bit more challenging as you will inevitably hit a bottleneck level that will depend a bit on chance. Just prepare for frozen characters to look disappointed whenever you fail a level. Overall, the game itself is fun, but UX choices that are pushing in-game events on me are annoying. ### 1/5 — Hate all the ads *2026-05-18, version 15.5.1* Hate all the ads ### 1/5 — Too many ads *2026-05-16, version 15.5.1* I will momentarily delete this app after playing it for a long time. Sometimes you get the opportunity to get 5 extra moves if you watch 3 ads. I the last week or so I’ve gotten to watch these ads but now you never know if you’re going to get to watch 3 ads or 2. If it stops after 2 ads you get 3 extra moves, but you STILL have to watch ANOTHER ad. Enough already!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Game not Loading After Yesterday’s Update ….. Again *2026-08-26, version 15.8.2* Here we go AGAIN !!! Update came out a day ago, now Game will not load - I’m on iPad !!! Missing getting daily rewards and collecting coins, etc. please fix and give me what I’ve missed !!! SISTH time this has happened after an Update !!! You Can Do Better !!! Game Support People are of NO HELP !!! ### 1/5 — Fun to a certain point *2026-08-22, version 15.8.1* This game is fun at first but then the levels get so hard to the point that it takes weeks to beat a level without buying power ups and even the power ups sometimes don’t help. I’m on level 200 and I’m almost to the point of quitting. ### 1/5 — Fix the unstoppable ad system *2026-08-12, version 15.7.1* I have to quit and restart - it’s that bad ### 1/5 — Constant Crashes *2026-08-07, version 15.7.1* I’ve been playing this game for a decade. What is going on with the repeated crashes mid-game? Fix this. Garbage. ### 1/5 — Game closes *2026-07-27, version 15.7.1* Game closes after a few minutes of playing. Contacted support per suggestions and they have responded with recommendations for me to try. Unfortunately their suggestions do not resolve my “closing” issues. Very frustrating! ### 1/5 — Game closes *2026-07-19, version 15.7.1* Game closes after a few minutes of playing. ### 1/5 — Game not Loading After Recent Update Again *2026-07-17, version 15.7.1* Here we go AGAIN !!! Update came out a day ago, now Game will not load - I’m on iPad !!! Missing getting daily rewards and collecting coins, etc. please fix and give me what I’ve missed !!! FIFTH time this has happened after an Update, You Can Do Better !!! Game Support People are of NO HELP !!! ### 1/5 — Game closes *2026-07-14, version 15.6.1* After playing a level, the game closes since the latest update. ### 1/5 — Game not Loading After Recent Update Again *2026-06-12, version 15.6.1* Update came out a day ago, now Game will not load - I’m on iPad !!! Missing getting daily rewards and collecting coins, etc. please fix and give me what I’ve missed !!! Fourth time this has happened after an Update, You Can Do Better !!! Game Support People are of NO HELP ### 1/5 — Stopped playing *2026-06-08, version 15.5.1* I don’t mind a reasonable number of ads, developers need to make a living, but recently it’s been impossible to get back into the game. The last time I played the ads ran for longer than the playing time. ## Most praised reviews (10 highest-rated) ### 5/5 — Glitches *2026-08-25, version 15.8.1* For the last month when the adds for rewards start it only allows me to watch one or two then ends. There are three stars and I have to click the clam button and get nothing. ### 5/5 — Frozen Free fall *2026-08-07, version 15.7.1* I like it ### 5/5 — Lucyreviews *2026-07-29, version 15.7.1* Love the game. Please respond ### 5/5 — Good *2026-07-10, version 15.6.1* :D ### 5/5 — Frozen Free Fall *2026-06-20, version 15.6.1* April 26/24…..Just did latest update. It works now , fully loads to play. Lost 2 days of daily bonus and access , so won’t unlock final item. Disappointing …..But thanks for everything!!! June 1/24 What’s with the lockout on level win prize for Arendelle. Must be a bug….maybe. Missing the usual graphics also. 👀 September 29/24 Great as usual!!! Latest update still not fully active with everything. A lot of gears still spinning and some animations are just pink blobs. I’ll log in again later. Thanks….:) October 2/24 Hi everyone!! Just letting you know latest update didn’t have any effect on animation bug. Any water effect is just “white” and flag / lamppost, etc. are “ pink blobs”. iPad 5 th generation with latest iPadOS.I can still collect bonuses ok. October 9/24 Just did latest update. !!Fixed animation glitch eg. Water and lights in Arendelle. All is well again. Thanks :) Today..November 6/24 So I did latest update. Daily log in says I missed 4 days..NOT.. I collect daily as my morning ritual..:) Not happy…:( Fix please. Thanks January 31/25…Completed the 31 days of login but bonus item doesn’t unlock. It’s a BUG …please fix. Thank you. Great go to game as always…:) March 10/25….Bonus login calendar shows countdown error ( I took screenshot) the consecutive days tracked for current day in the count is off , has a day reference block separate from actual counted day login. If you get my drift. Thanks as always :) June 13/25.. Bring back the slider when scrolling items to put in place in Arendelle. The way it is now you unintentionally select as your trying to scroll for the certain items to complete challenges..Very annoying 🤨Thank you:) June 22/25 … FYI… So I sent a message ( in game support) regarding in Arendelle and not able to scroll store items to select because the scroll slider on side is missing. Please look into this. Unable to play bonus game because of this issue ( iPad 5th Generation ). Thank you. 🦋 June 25/25. Slider issue fixed with last update..Thank you everyone!!! October 30/25 After update this am Nothing loads in Arendelle. Just cogwheels spinning. Able to collect bonuses ok. Also long loading delay between screens, black screen eventually but sound still played in background. iPad A16. Please fix. Thanks. Jan.2/26..So everything seems working ok for past concerns. Odd thing , unlocked a new item in game today. Went to look and a number of already owned/ unlocked multiple items are tagged as NEW. Very weird. Glitch in history recognition. Thanks. Happy New Year Everyone!! March 11/26..Just a mention.. on March 8th, Daylight saving day, the app glitched and the reward calendar lost a day. I login daily. So messed up my ability to complete tasks for final reward at end. 🙁 April 4/26.. Final calendar login for March daily bonus ended ok:) Today NOT LOADING. Server connect issues with initial loading. Map in progress just shows animated marching boots then server connect issues notification. Arendelle progress ok. Other maps ok. Did collect daily bonus ok. Tried restart. Player since Feb.19,2014. Fix please. April 9/26… THE NEW ITEM DOWNLOADS SCREEN KEEPS COMING UP ( very slow) Never use to during normal load in game play. ???? Odd. Annoying actually. Lol…:) June 20/26. Sound/music does not stay selected. Arendelle has snow with latest challenge play ??? Not logical. Lol.. Thks. ### 5/5 — In love *2026-06-05* The music the magic its a perfect game In love since 2014 ### 5/5 — Frozen game *2026-06-01, version 15.5.1* I love the game and have been playing it for years but the game has been frozen on “Crystal Gifts” for days and it won’t let me get out of it. ### 5/5 — My name is Desiree *2026-05-23, version 15.5.1* Bring back my Disney Frozen adventure game so I can Update or Download it please😖😢😔💔😭🥺😣😿I missed the game already ### 5/5 — Game Will Not Load *2026-05-21, version 15.5.1* I love this game but it will not load to play. I have deleted the app and loaded it again. The game will not load to get to the screen to play. I miss not being able to play this game. 😕 ### 5/5 — Sksidjslisjskskj sisgbshsghsjsn *2026-05-07, version 15.5.1* Hi! ☺️ I honestly LOVE 💕 this game! It’s so fun 🤩 there is so much to do on it. You know I’m a ten year old so it is hard to keep me busy for awhile but this game is sooooooooo fun 🤩 🫠🥴🫶👌🏼 this is one of my favorite games! Except Minecraft but I can not play that anymore but that is another story. Please please please please please pleasssssseeeee reply. Bye bye 👋 thank you 🙏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*