# Dista - Authentic Indian Goods — user reviews

> 73 indexed App Store user reviews of Dista by Dista, rated 4.80/5 from 936 ratings.

- Source: https://appshunter.io/ios/app/dista-authentic-indian-goods/id1443084932/reviews
- App overview in markdown: https://appshunter.io/ios/app/dista-authentic-indian-goods/id1443084932.md
- Rating breakdown: 5★ 816 · 4★ 65 · 3★ 23 · 2★ 5 · 1★ 27

## What do users think of Dista?

Overall sentiment: negative

**Pros**

- 🚀 Fast delivery (4-5 days internationally)
- ✅ Authentic Indian products available
- 👍 Good product quality and packaging
- 💬 Responsive customer support (when available)
- 🌍 International shipping capability
- 📦 Careful bubble wrap packing for liquids

**Cons**

- 💰 Significantly overpriced products (2-7x markup)
- ⏱️ Extremely slow delivery (20+ days common)
- 📞 Poor customer support responsiveness
- 🚫 No accountability after payment
- 🔴 Unresponsive to customer inquiries
- ❌ Wrong items shipped
- 📦 Expired/opened products received
- 🎯 Fake/duplicate products reported
- 💳 Misleading shipping charges and promotions

**Commonly reported bugs**

- App crashes while searching items (iPad/iPhone)
- Cart does not load or retain items
- Product detail pages turn blank
- 404 errors during browsing
- Very slow app performance
- Coupon codes not working
- Login issues across devices
- Blurry product images

**Most requested features**

- Add more Indian brands to catalog
- Improve app performance and loading speed
- Fix country switching functionality
- Add Google login option to mobile app
- Implement proper order tracking system
- Add past order history and reorder functionality
- Improve product image clarity and descriptions
- Reduce product pricing to competitive levels

## Newest reviews (10 of 73)

### 4/5 — Nice

*2026-03-06, version 12.24*

Good

### 5/5 — Best app for international consumers to buy Indian products

*2026-01-22*

I needed frequent homeopathy medicines which were hard to find in the US and ever since I found Dista app, I could receive my shipment within a week. The support team guided me very well.

### 5/5 — Amazing app

*2025-12-30*

It would be amazing if Distacart could add even more Indian brands to the app — that would make shopping here an even more complete experience! Overall, I highly recommend Distacart to anyone looking for genuine Indian products abroad.

### 2/5 — Super slow delivery

*2025-12-28*

I have placed orders through this app on two separate occasions, and in both instances the delivery time exceeded 20 days. Such delays are not acceptable and reflect poorly on the service standards of the platform.

Due to the consistently slow delivery experience, I am dissatisfied with the service and would not recommend this app to customers who expect timely order fulfillment.

**Developer response:** Hi,

Thank you for sharing your feedback. We would like to clarify that our orders are delivered within the communicated delivery timeline based on the product and destination.

To better understand your concern and verify the details, we request you to please share the relevant order information with us. This will allow us to review the delivery timeline accurately and provide you with precise clarification.

Please reach out to us at happy@distacart.com or call us at +1 855 253 4782, and our team will be happy to assist you further.

Thank you,
Customer Happiness Team

### 5/5 — Support 👍

*2025-12-19*

Thanku for letting me know regarding my order purchase and I appreciate your help

### 2/5 — Too costly

*2025-11-03*

Idea of selling Indian products in US is good but the cost of the products is extremely high which 3-4 times more than actual price. For example, dairy milk chocolate which is around 80 to 100 rupees India and around 2$ in some US stores and in this app they are selling for 6-7$, same thing for ghee, betel nut powder,hair serums etc.
It would be good if you can reduce your pricing strategy otherwise this app has good future

**Developer response:** Hi Sowjith Y,

We are sorry to hear your perception on the prices of our products. We are pleased to inform you that it incurs a lot of money to our fulfillment partner for shipping products overseas from India at express delivery. Please note that the product price is inclusive of duties and all taxes so that you have peace of mind with hassle-free delivery. Having said that, we have still passed the feedback to the seller.

Please reach out to us at happy@distacart.com or call us at +18552534782 if you need any further assistance, and we'll be happy to assist you.

Thank you,
Customer Happiness Team!

### 5/5 — Excellent work

*2025-11-03*

Very help full website you can belive and you can press the order . I give my 100 / 100 . Thank you for support dista

**Developer response:** Hi Shahbaz Ahmed, Thank you for the wonderful review! We're so happy to hear that you love our service and feel confident trusting us with your order. Dista really appreciates your support, and we’ll continue working hard to keep delivering excellent experiences. Thank you, Customer Happiness Team!

### 1/5 — Poor Delivery Service

*2025-10-31*

Had a very disappointing experience with both the delivery and customer service.

**Developer response:** Hi,

We’re really sorry to hear about your disappointing experience with both the delivery and customer service. This is definitely not the standard we aim for, and we truly apologize for any frustration this has caused.

To help us investigate this further and address your concerns, could you please provide us with your order number? You can reach us at happy@distacart.com or call us at +1 (855) 253-4782, and we’ll be more than happy to assist you right away.

Thank you, 
Customer Happiness Team!

### 1/5 — Disappointed with the Support

*2025-10-16*

I received the product already opened by customs officers, but the support team still asked me to use it even though it’s a serum (which should be sealed and hygienic). That’s unacceptable for a cosmetic product. Please handle such issues more responsibly.

**Developer response:** Hi Vinith Samuel,

Thank you for sharing your experience, and we truly understand your frustration. We are sorry that you received a product that was already opened, especially when hygiene and safety are so important for cosmetic items. While we’re glad our team was able to address your concerns on the call, we know this situation wasn’t ideal.We appreciate your understanding and hope to serve you better in the future. Please reach out to us at happy@distacart.com or call us at +18552534782 for any further assistance, and we'll be happy to help you.


Thank you,
Customer Happiness Team

### 5/5 — Excellent

*2025-10-09, version 12.14*

Love their service

## Most critical reviews (10 lowest-rated)

### 1/5 — These guys are literally a joke

*2026-07-30*

My order is stuck on hold for 15 days but they are just saying “our team is working with dhl to know the issue”. 
They don’t issue refund or do anything about it.

### 1/5 — Not reliable at all

*2026-05-16*

I’ve ordered from this app and got mail saying it will be delivered in 15 days and after 15 days it’s still not delivered, they don’t reply to the mail and after checking with the customer service they can’t guarantee when it’ll be delivered. For sure I’m not ordering again from this app.

**Developer response:** Dear Rishi,

Thank you for your feedback. We’re sorry to hear about your experience. We couldn’t find any order details—please share your order number or registered email so we can assist you. Contact us at happy@distacart.com or +1 855 253 4782 for more clarification. 

Thank you,
 Customer Happiness Team

### 1/5 — Checkout is broken and customer support not great

*2026-05-09*

Checkout is broken and customer support cut my call or was not responding after speaking for a brief time

**Developer response:** Dear John Abraham,

Thank you for your review. We sincerely apologize for the inconvenience you experienced with the Dista app, including the checkout issue and the difficulty reaching our support team. To help us investigate and resolve this matter as quickly as possible, please share a screen recording of the issue you're encountering. This will allow our team to better understand the problem and provide the most effective assistance.

Please reach out at happy@distacart.com or call us at +18552534782 if you need any further assistance. 

Thank you,
Customer Happiness Team!

### 1/5 — Over priced products

*2026-04-11*

This app is extremely disappointing. The products are massively overpriced—often listed at double the price (or more) compared to other platforms. I’ve personally compared the same items across multiple apps, and in many cases even Amazon is significantly cheaper for identical products.

**Developer response:** Dear Peedgaj,

Thank you for taking the time to share your experience with us. We understand your concern about pricing. Our prices are all-inclusive, covering duties, taxes, careful packaging, and international shipping, which helps ensure your order arrives safely and without any unexpected charges. They also reflect the costs of authentic sourcing and secure handling of the products. The shipping charges will be based on the order value. We truly value your feedback and have shared your thoughts with our team as we continually review our offerings. Your input helps us improve and provide the best possible experience for our customers. If you’d like to discuss further or have any questions, please feel free to reach out to us at happy@distacart.com or call +1 855-253-4782. We’re always happy to assist.

Thank you,
Customer Happiness Team

### 1/5 — My order for Castor Oi

*2026-04-05*

I placed an order for Castor Oil on March 16, 2026. It is now April 6 and I still haven’t received my order. I even paid full amount for the product and express shipment. This is ridiculous as I’m not getting any response on my emails regarding shipment either. My expected delivery date was March 31. 
My advice to customers is safe yourself the money and headache as this website is so unreliable and unresponsive!!!!!!!!! I will never order anything from Dista again!!! This review serves as a warning to potential customers as well.

**Developer response:** Dear Sarvess Govindarajalu, We sincerely apologize for the experience you had with this order and completely understand how frustrating this situation must be for you.

We would like to inform you that, according to our records, the shipment was successfully delivered on April 6. Your feedback has been shared with our internal team for further review, as we are always looking for ways to improve our services and provide a better delivery experience for our customers. 

We have sent an email with the resolution. Please check and revert to it.

### 1/5 — Fraud App

*2026-03-03, version 12.24*

This is a completely disappointing and frustrating experience. I paid $50 for an order that was supposed to be delivered between 20th–24th February, and I still haven’t received it.

There is no proper customer support contact number to speak with anyone directly. On top of that, there are no clear updates or accurate order status provided in the app. It feels like once they take your money, there is no accountability.

Very unprofessional service. I would not recommend this app to anyone. Please be cautious before ordering.

### 1/5 — Worst app ever made

*2026-01-17, version 12.23*

Worst app ever made

### 1/5 — Scammers

*2025-12-29, version 12.22*

Absolute scammers. Avoid it. Paid $200 for a product and i don’t even know whats i have received. Fake products fake customer support fake promises. I can upload photos otherwise i would have shown what i ordered and what i received. They are clearly scammers out there.

### 1/5 — FAKE

*2025-12-15*

I’m extremely disappointed with the app. I have placed an order two days ago, but it is not appearing in my order history, I have bent unable to contact to the support team for the assistance

### 1/5 — Fake promo codes

*2025-12-08, version 12.18*

Not a useful app, you can make use of websites much better for rare use

## Most praised reviews (10 highest-rated)

### 5/5 — face cream

*2026-07-29*

Vitamin C cream from Mamaearth is fabulous as I have been using since 3 years and 2% kojic acid face serum I never tried so hopefully it would give me best results & this was my first order from Distacart & with the hope I placed but I faced difficulties from the courier services &  it took 26 days still I appreciate the support and assistance from the team , they reshipped my order with DHL - great service great packaging I love it's service so fast & reliable 👍🏻so I just received it today after waiting so long 😍feeling excited and happy 🤩

### 5/5 — Trusted

*2026-07-16, version 12.41.0*

Fast and trusted

### 5/5 — Best app for Indian products

*2026-07-10*

I was struggling to find the right Indian groceries in US and Dista made it so much easier for me! They delivered in less than 1 week… highly recommend.

### 5/5 — MN

*2026-06-30*

Always convinced of ordering from DISTA and fast shipping!

### 5/5 — Great

*2026-06-14, version 12.37*

I use gritzo girls suoermilk choco flavour great product has helped my daughter put on some weight healthy protein way.

### 5/5 — Dista is great

*2026-04-17*

Excellent customer service & wide range of Indian authentic Ayurvedic products.

### 5/5 — I Always use Dista

*2026-03-10*

Very convenient

### 5/5 — Great company

*2026-02-10, version 12.23*

Ordered my products not too sure they were going to be deliver led to the uk but hey presto I got all my quality items I have just purchased more quality items

### 5/5 — Ms

*2026-01-30, version 12.23*

Authentic and reliable products! Both the shipping and customer relations were very good. The quality of their products is next level. I will definitely be purchasing again!

### 5/5 — Happy Customer

*2026-01-27*

Happy with Dista where I can find things which is reasonable and affordable great shopping experience and excellent customer service.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*