# District: Movies Events Dining — user reviews > 127 indexed App Store user reviews of District by Zomato Media Pvt. Ltd., rated 4.80/5 from 1,446 ratings. - Source: https://appshunter.io/ios/app/district-movies-events-dining/id6670536058/reviews - App overview in markdown: https://appshunter.io/ios/app/district-movies-events-dining/id6670536058.md - Rating breakdown: 5★ 1,291 · 4★ 88 · 3★ 33 · 2★ 8 · 1★ 26 ## What do users think of District? Overall sentiment: negative **Pros** - ⭐ Smooth user experience - 💰 Good savings with the app - 🚀 Brilliant interface **Cons** - 🚫 Fake promotional offers - 🚫 Crashing issues during sales - 💸 Inflated taxes compared to other platforms - 🚫 Unreliable reservation system - 🚫 Unresponsive customer support **Commonly reported bugs** - Login issues with one-time passwords - Reservation glitches leading to false confirmations **Most requested features** - Dark mode option - Improved notification system for high-demand events ## Newest reviews (10 of 127) ### 4/5 — Nice *2026-04-14* Nice ### 1/5 — No Resolution on human ground *2026-04-08* I want to share my experience with the District App and INOX Megaplex Phoenix Mall of the Millennium. I booked movie tickets through the app and made a genuine mistake—I wanted to book for 9:00 PM but accidentally booked for 9:00 AM. As a regular customer, I made the booking without going through all the terms and conditions, expecting at least some level of support in such situations. I called the theatre, and after waiting on hold for a long time, I was asked to contact the District app since it was a third-party booking. When I reached out to the app support, they simply stated that as per theatre policy, nothing can be done. There is no cancellation or reschedule option at all, and the WhatsApp support is extremely poor. I clearly explained my situation—that I live in another city, have office commitments in the morning, and don’t have anyone who can use the tickets. I even requested a reschedule with applicable charges, but my request was repeatedly denied without any consideration. This entire process was very frustrating and time-consuming. I spent my whole day following up, but received no resolution—and ultimately, I lost my money. I understand that the mistake was mine, but there should be some level of support on human grounds. I booked 4 tickets worth ₹2,144, and still there was no effort to assist. I would sincerely request a response from the management of District App or INOX on whether my concern can be considered. I also work in customer support, and I understand policies are important—but in genuine cases, we always try to assist customers wherever possible. Looking forward to a clear and thoughtful response on this matter. ### 5/5 — An Absolute Must-Have for Weekend Plans! ⭐⭐⭐⭐⭐ *2026-04-06* Zomato’s District app is already incredibly smooth for booking movies, events, and dining, but buying the 3-month membership makes it an absolute steal! The perks are insane: you get Buy 1 Get 1 Free on movie tickets (up to ₹500 off on 3 different bookings), which pays for the membership right there. On top of that, you get two dining vouchers worth ₹250 each (for bills over ₹1000) and a flat 20% off on movie snacks when booking tickets on the app. It makes going out so much more affordable. Highly recommend getting the membership! ### 1/5 — Refund issues *2026-03-30* I was opting for a refund and couldn’t cancel an event Because it doesn’t appear on the app, When i went to the website regarding the refund , It just went to app again every time. I was patient with it at first, But even before the refund limited time, i couldn’t get an answer. The last date for it was like 23rd March and i sent an email stating that, I wanted to get refund on March 19th but there was no answer. I talked with four different agent on the chat with us option. And now they’ve said the matter cannot be raised again because it has already been raised twice. And yet i got no answer When they did it. I’ve got proof and everything regarding this issue. It’s for the Kanye West Concert being held in Delhi. One of the worst app and assistance from my experience. I had high hopes and yet i feel like i was scammed. ### 5/5 — Chidambaram *2026-03-28* Really impressed with the District app lately! The overall experience has been smooth and user-friendly. Booking tickets has become super easy, and the interface feels clean and responsive. In recent days, I’ve noticed better performance and quicker load times, which makes a big difference. The booking process is seamless, and everything works just as expected without any hassle. Great job to the team for continuously improving the app—looking forward to even more features in the future! ### 5/5 — Great offers *2026-03-25* Great offers and smooth payment experience ### 1/5 — Dissapointed with the support team *2026-03-23* I tried to reach out to the customer service and they didn’t respond properly had long waiting time and problem not resolved ### 1/5 — No customer support once when you have transferred money to them. *2026-03-09* I booked an event on Sunday for go-karting venue in mumbai in afternoon. When I arrived in evening I was told that I have to wait till midnight for the ride as if I don’t have any other work to do. When I reached out to customer support they wasted 40 minutes of my time and told me no refund. Use this app to browse events but book tickets from official vendor site. This is my suggestions. Any goof up at the venue you are on your own and your money has been put in a black hole. Also, the mental bandwidth wasted dealing with customer support chat where their strategy is to waste your time so that you give up on your as you would not waste the evening on this stupid app. **Developer response:** Hi there, we’re truly sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the experience we aim to provide our users. Could you please share more details along with your registered information at feedback@district.in? Our team will review the matter and work on getting this resolved for you at the earliest. We appreciate you bringing this to our attention. ### 5/5 — Good *2026-02-08* V good ### 5/5 — Movie *2026-02-07* Good app for movie tickets booking **Developer response:** Hi there, thank you for your feedback. We’re glad you find the app useful for booking movie tickets. We appreciate your support. ## Most critical reviews (10 lowest-rated) ### 1/5 — Confirmed Booking, No Seats, and Zero Customer Support” *2026-08-14* 1-Star Review I had one of the worst experiences with this app. I booked 3 seats for Spider-Man: Brand New Day, and when I reached the theatre, I was shocked to find that the same seats had been allotted to someone else as well. The theatre staff asked me to step outside and checked my booking on their system. When they entered my booking ID, it showed “Not Found”, even though I had a confirmed booking. Instead of resolving the issue immediately, I was left standing outside while the staff tried to figure out what had happened. This was extremely embarrassing and frustrating. What made the experience even worse was the customer support. I was told that I would receive an update within 24 hours, but 4 days passed with no update at all. Every response was delayed, generic, and unhelpful. Finally, I received a message claiming that “no such incident occurred,” despite the fact that it happened in front of the theatre staff and I had already reported everything in detail. This company does not take customer complaints seriously. They make customers wait for days, provide no real assistance, and then simply deny the incident instead of investigating it properly. A booking platform should be reliable, especially when customers have already paid for their tickets. I wasted my time, faced unnecessary humiliation at the theatre, and received zero accountability from customer support. I would not recommend this app to anyone until they improve their booking system and start treating customers with honesty and responsibility. **Developer response:** Hi there, we’re truly sorry to hear about your experience. We understand how frustrating this must have been. We’d like to look into this again on priority and understand what happened. Please write to us at feedback@district.in with your registered contact number and our team will review this in detail and assist you further. ### 1/5 — Discounts that don’t work *2026-08-13* Feels like I just got robbed by District. The app told me to book a table at Banng in Gurgaon using a Visa Signature card to get 10% off. Usually, when you pay cover charge, at the time of final bill settlement, District automatically reverses the cover charge while paying through the app via any payment method. This time, however, the app specifically told me to pay full bill through Visa Signature card ONLY to reverse the cover charge already paid, even though my intention was to use some other credit card for better discounts. Moreover, to add insult to injury, the so-called 10% off offered through this Visa card is towards FUTURE bill payments, not even for the current bill! Which of course they had mentioned nowhere at the time of booking. When I lodged a complaint, the answer was - Everything is mentioned in the app. Well, I am an educated person and none of this worked the way your app said it will. Zero stars. Won’t be using these chaps again. I am not going to get poorer without 10% discounts but can’t support businesses who create confusion instead of good customer experience. **Developer response:** Hi there, we’re really sorry to hear about your experience. We understand how frustrating it must have been, especially when the offer and payment conditions did not work as you expected. We’d like to look into this in detail, including the offer shown at the time of booking and the applicable terms. Please write to us at feedback@district.in with your registered contact number and our team will review this and assist you further. ### 1/5 — Worst Customer Support Experience Ever *2026-07-12* This has been one of the worst customer support experiences I have ever had. Due to a genuine medical emergency, I requested cancellation or rescheduling of my badminton booking and shared the required medical proof. Instead of receiving assistance, I was repeatedly misled by multiple support executives. Aparjita collected my medical proof and promised a callback within two hours, but never called. Gurleen informed me that my booking had been cancelled and refunded, yet nothing was updated. Shubham kept me engaged for nearly 1.5 hours, failed to answer my questions, did not register the complaints I requested, and ended the interaction without any resolution. Komal delayed responses and ignored my queries. Ridhima could not even confirm whether my complaints against the executives would be registered. Finally, Mohit informed me that while my feedback would be shared internally, there was no provision to officially register a complaint against the support executives. The most concerning part is the complete lack of accountability. Customers appear to have no transparent mechanism to formally complain about poor support, which raises serious concerns about the effectiveness of the grievance redressal process. I have call recordings and chat transcripts supporting these interactions. I hope Zomato District investigates this matter thoroughly, improves its customer support standards, and introduces a transparent complaint process. No customer should have to spend hours chasing support only to receive contradictory information and no meaningful resolution. **Developer response:** Hi Sumit, we apologize for the inconvenience caused. This is certainly not the experience we want for our users. We'd request you to kindly write to us at feedback@district.in with your registered contact number, email ID. Our team will review the matter and get back to you at the earliest. We appreciate your understanding in this regard. ### 1/5 — Poor Transparency in Movie Ticket Booking *2026-07-06* Very disappointing experience with Zomato District. While booking my movie ticket, the screen direction displayed during seat selection was different from the one shown after the booking was confirmed. Because of this, I ended up watching the movie from a lower row than I intended, even though many better seats were available at the time of booking. This appears to be a misleading practice that can influence customers into selecting seats they would not otherwise choose. As a result, my movie experience was negatively affected and the money I spent felt wasted. I immediately uninstalled the app after this experience. I hope the company investigates this issue and ensures that screen orientation and seat layouts are displayed accurately and consistently so that customers can make informed booking decisions. **Developer response:** Hi Ravikant, thank you for sharing your feedback. We'd like to let you know that the booking flow allows you to review and confirm all booking details, including the selected seats, before completing the payment. However, if you still believe there has been an issue, kindly write to us at feedback@district.in with your registered mobile number, email ID, booking details, and a brief description of your concern. We'll have it reviewed and assist you further. ### 1/5 — Misleading offers and poor customer resolution *2026-07-05* I booked movie tickets through District by Zomato because the app prominently advertised a "Free Coke Voucher" and clearly stated that the offer was applicable on a minimum purchase of two tickets. However, after booking, I was informed that the offer provides only one drink per booking, regardless of how many eligible tickets are purchased. The problem is that this restriction was nowhere mentioned in the offer details displayed at the time of booking. A reasonable customer would interpret the offer as applying to all qualifying tickets in the booking. If the intention was to provide only one drink per booking, the offer should have explicitly stated: "One complimentary drink per booking only." Hiding such a crucial condition and revealing it only after the purchase feels misleading and unfair. What was even more disappointing was the customer support response. Instead of acknowledging the lack of transparency in the displayed terms, they simply repeated the undisclosed condition and closed the matter without providing a meaningful resolution. Trust is built on transparent communication. If customers cannot rely on the offer details shown in the app, it becomes difficult to trust any promotion displayed on the platform. I hope District by Zomato reviews its promotional practices and ensures that all material terms and restrictions are clearly disclosed before customers make a purchase. Would not recommend relying on promotional offers advertised in this app. **Developer response:** Hi Sandeep, thank you for sharing your feedback. We'd like to clarify that the offer is applicable once per booking, and this is mentioned in the applicable offer terms and conditions. We understand your concerns regarding the visibility of this information and have noted your feedback on making the offer details more prominent. We'll be sure to share this with the relevant team as we continue working to improve the experience. ### 1/5 — Add on snacks were denied and customer care doesn’t help either. *2026-06-22* Booked movie ticket for my parents with snack add ons. When they went to the theatres and my father went to the snack counter, the snacks were denied upon presenting the booking. So insulting. The District customer care has no idea how to resolve this. Never booking again with this app. **Developer response:** Hi there, we're truly sorry to hear about your experience. This doesn't seem right, and we'd like to understand what happened. Kindly share your registered mobile number, email ID, booking details, and any relevant screenshots with us at feedback@district.in, and we'll have this reviewed and assist you further. ### 1/5 — Misleading Discount Offer and Poor Customer Support *2026-05-31* Very disappointing experience with the District app after the transition from Zomato. The outlet was clearly listed as offering a 15% discount on the total bill when paying through the app. However, when I entered the payment amount and completed the transaction, the full amount was deducted without any discount being applied. What made the experience even more frustrating was the response from customer support. They claimed that I had made the payment through the Zomato app, which is simply incorrect. Once you select the payment option in the Zomato app, it automatically redirects you to the District app to complete the transaction. Therefore, it makes no sense to deny the discount on the basis that the payment was made via Zomato. This feels misleading and unfair to customers who rely on the offers displayed before making a payment. If there are any exclusions or conditions, they should be clearly communicated upfront rather than used as a reason to reject a valid discount after payment has been completed. Overall, a very disappointing experience with both the offer and the customer support provided. ### 1/5 — Escalation to Leadership – Ignored Complaint & No Resolution Despite Multiple Follow-Ups *2026-05-20* Very disappointing experience with District app and their customer support team. I booked a movie/show through the app and faced an issue where the show started late. Even the cinema management confirmed the delay on call. My friend was also present with me and explained the complete scenario to the support team as proof. Despite sharing all details, screenshots, and continuously following up for the last 5–6 days, nobody from the support team has properly responded or called back. The worst part is not just the issue itself, but the way the team completely ignored the customer after taking payment. Every time only generic replies are shared without proper investigation or resolution. This is extremely unprofessional for a reputed company. Customers expect support and accountability when there is a genuine issue, but instead I only faced negligence, wasted time, and frustration. I have already escalated this matter through emails and social media as well. Highly disappointed with the service and customer handling experience. ### 1/5 — Disappointing Customer Service Experience *2026-05-14* Booked tickets through Zomato District and had a very disappointing experience with the customer service. I was repeatedly given false hope about receiving a refund or credits, and was told multiple times that someone would call me back with an update before the match — but nobody ever did. As a regular customer, I expected at least some courtesy and understanding. Really unhappy with the way this was handled. **Developer response:** H Gurman, we're truly sorry to hear about your experience. This certainly isn't the experience we aim to provide. We'd like to understand your concern better. Kindly write to us at feedback@district.in with your registered mobile number, email ID, booking details, and a brief description of the issue. We'll have this reviewed on priority and assist you further. ### 1/5 — Failed at checkout every time - completely unreliable app *2026-04-21* Absolutely terrible experience with the District app. There was a pre-sale for DC vs RCB tickets, and despite having the required HSBC credit card, the app completely failed at the most critical step. I managed to select seats and proceed to checkout multiple times, but every single attempt ended in failure. What’s the point of a “pre-sale” if your app can’t even handle the traffic or complete a transaction? It’s beyond frustrating to get so close to booking and then be blocked by poor app performance. Tried repeatedly, wasted a lot of time, and still ended up with nothing. Highly unreliable platform—definitely not something you can depend on for high-demand bookings. Fix your system before running exclusive sales. ## Most praised reviews (10 highest-rated) ### 5/5 — Good UI *2026-08-08* Very good looking app with offers. **Developer response:** Hi Sidhulk, thank you so much for your wonderful feedback! We're delighted to know you're enjoying the app's interface and the offers available. Your support means a lot to us. Happy booking! ### 5/5 — Regarding Dining offers *2026-07-28* Just wanted to share a suggestion based on something my friends and I have experienced a few times while using District dining offers. The offers shown in the app are great, but we’ve noticed that some restaurants or shops aren’t aware of them. Even after showing the offer on the app, the staff sometimes say they haven’t been informed about it or aren’t sure how to process it. You can tell it’s not really their fault—they just don’t seem to have been given enough information. This ends up putting both the customer and the staff in an uncomfortable position. We have to explain the offer, they have to check with someone else, and the billing process gets delayed. It takes away from what should otherwise be a smooth experience. It would really help if every partner restaurant or shop is properly informed whenever an offer goes live. Even a simple briefing for the owner, manager, and billing staff on what offers are available and how to redeem them would make a big difference. That way, customers don’t have to explain the offer at the counter, and the staff can handle it confidently. Just sharing this because it’s something we’ve faced at multiple places, and I think improving this communication would make the overall District experience much better for everyone. **Developer response:** Hi Monish, thank you for taking the time to share your feedback. Our partner restaurants are informed about the applicable offers. However, we'd still like to look into the experience you've described. Kindly write to us at support@district.in with your registered mobile number, email address, restaurant details, and the date of your visit, so our team can review this further and assist you accordingly. ### 5/5 — Mind blowing if you’re living in a tier-1 city! *2026-07-19* I have been living in Bangalore for long and started using District App recently and my experience has been phenomenal! On an average, I saved around 10-11k in a month using the app - which is very good for a person going out 2-3 times in a week and spending good amount of time outside having a once-in-a-lifetime dining experience. Must-try if you’re a wanderlust and an outgoing person. Only drawback i felt is, the offer changes depends on your usage. Sometimes, it just rules out the offers on your account but is available to others. **Developer response:** Hi Harsith, we're delighted to know that District has been a part of your experiences and that you've been enjoying the offers and savings on the app. We've also noted your feedback regarding offer availability and will share it with the relevant team for consideration. Thank you for your support, and we look forward to serving you again soon. ### 5/5 — Good UI *2026-07-13* Very good looking app with offers. ### 5/5 — Chidambaram *2026-07-04* Really impressed with the District app lately! The overall experience has been smooth and user-friendly. Booking tickets has become super easy, and the interface feels clean and responsive. In recent days, I’ve noticed better performance and quicker load times, which makes a big difference. The booking process is seamless, and everything works just as expected without any hassle. Great job to the team for continuously improving the app—looking forward to even more features in the future! **Developer response:** Hi Chidambaram, thank you so much for your kind words! We're delighted that you're enjoying the app. We'll keep working to bring you even more exciting experiences. Your support truly means a lot to us! ### 5/5 — Best app *2026-06-23* Excellent ### 5/5 — Good UI *2026-05-07, version 2.40.0* Very good looking app with offers. ### 5/5 — Awesome *2026-04-20* Beautiful ### 5/5 — Excellent app *2026-04-15* Craziest offers and features ### 5/5 — Amazing for trying out restaurants *2026-04-09* This app is great! When I moved to India, this app was a great find for locating new restaurants, thorough reviews, updated menus and user-friendly booking. The discounts are amazing! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*