# DLC Mobile — user reviews > 173 indexed App Store user reviews of DLC Mobile by Duquesne Light Company, rated 4.60/5 from 13,602 ratings. - Source: https://appshunter.io/ios/app/dlc-mobile/id1447508154/reviews - App overview in markdown: https://appshunter.io/ios/app/dlc-mobile/id1447508154.md - Rating breakdown: 5★ 11,507 · 4★ 809 · 3★ 363 · 2★ 128 · 1★ 795 ## What do users think of DLC Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Quick and convenient bill payment - 💡 Helpful app for managing account **Cons** - 🐛 App crashes or won't open - 🐛 Frequent login/logout issues - 🐛 Unreliable autopay and payment features - 🐛 Buggy and unresponsive UI - 🐛 Inaccurate usage data and reporting **Commonly reported bugs** - App crashes on launch - Autopay not working as expected - Inconsistent usage data - Buttons and features not functioning properly **Most requested features** - Improve payment options and reliability - Enhance user interface and navigation - Provide better account management tools - Improve communication and support ## Newest reviews (15 of 173) ### 3/5 — Can’t use app *2026-07-29, version 4.3* This app rarely works. Now it just spins after launching face recognition. Can’t turn that off to just use password. Would be so convenient if it actually functioned as needed. ### 2/5 — Not working anymore *2026-07-28, version 4.3* I don’t understand the point of facial recognition when it never works. Now when I put the password in it just spins. I have to go to the website to do anything anymore. The app is pretty useless ### 3/5 — App does not work *2026-07-23, version 4.3* The app will not launch. I try to put my password in and nothing happens. ### 2/5 — Login wheel spins, doesn’t load *2026-07-10, version 4.3* Have had to pay my last 3 bills on a laptop vs. the app because I can’t get past the login screen thanks to the wheel spinning and nothing ever happening. ### 4/5 — Frequent outages of app *2026-06-01, version 4.3* Often I’ll try to pay my bill and the app isn’t working so I have to hope I remember to try later when it is working. When it is working it isn’t too bad ### 4/5 — Log-in *2026-05-29, version 4.3* I can’t log in on my iPhone. Just had a power outage and it just spins trying to log in! This is new since the last update. ### 2/5 — Payment date *2026-05-12, version 4.2* Was not able to pay on today 05/11. App did not allow me to choose today. ### 2/5 — Perpetually buggy *2026-05-04, version 4.2* Latest update claimed biometric login bug was fixed. It wasn’t. ### 2/5 — Frustrated *2026-04-19, version 4.2* What should be an easy app to navigate once set up became a nightmare. I had to re-enter my information several times to pay my bill. ### 2/5 — Great App, however, missing something *2026-04-15, version 4.2* So I want to say this app is fantastic, which it does appear to be above the typical app. But the authentication tends to error out. Also the only reason I want an app is for it to alert me that this needs attention. A replacement for a website is not needed in my eyes, an app that alerts you have a bill due in x days persistently or alerts you have an open power outage on a service address makes sense. Hopefully this lands in the right place. ### 3/5 — Face ID *2026-03-12, version 4.1* Face ID doesn’t work ### 3/5 — Biometrics *2026-02-27, version 4.1* The App never allows be to use the biometrics that I have set up previously. It always makes me put my password in to use the biometrics in the future. It NEVER lets me use facial ID even after I have entered my password time and time again! ### 1/5 — Disappointing *2026-01-30, version 4.0* My experience with Duquesne Light has been disappointing and concerning. Attempts to understand my electric bill through customer service have been unsuccessful, as representatives seem unable to explain the charges clearly. The budget billing program, which is supposed to prevent fluctuations, continues to increase despite no increase in usage. This raises serious questions about billing accuracy and transparency. Due to the ongoing lack of transparency and resolution, I have been forced to pursue additional avenues for clarification and am now in communication with an electric company lawyer. Customers deserve accurate billing, clear explanations, and accountability—none of which I have experienced thus far. ### 3/5 — Face ID keeps failing *2026-01-27, version 4.0* Overall this is a great app and has really evolved in a positive way over the years. However, the Face ID does not work at all. Every time I open the app, it tries to do the Face ID, but then fails, so I have to manually enter my password every single time just to get into the app. Hopefully it's fixed soon as this prevents me from using it often! ### 3/5 — Biometric FaceID *2026-01-05, version 4.0* Never worked. ## Most critical reviews (10 lowest-rated) ### 1/5 — App just spins *2026-08-28, version 4.4* App quit loading and I have to go onto the website to pay. Which does not give me any choice to use Apple Pay or a debit card? Annoying ### 1/5 — Doesn’t load *2026-08-18, version 4.4* This app sucks it used to work as well as a local utilities company app works (not well). And now recently I just can’t get into it. I put the correct user and password in and it just loads indefinitely ### 1/5 — worst apps *2026-07-17, version 4.3* frequently it does not work ### 1/5 — Never works *2026-07-17, version 4.3* This app never works right. I could mail a physical check to their headquarters faster than paying thru the app. Hate being a prisoner to this company. ### 1/5 — Not working *2026-07-01, version 4.3* My app updated today and now I can’t even get in to pay my bill! ### 1/5 — Bill pay *2026-05-13, version 4.2* I dont like how i tried to pay my bill but it pushed it 2 days back to the 14th and todays the 12th ### 1/5 — WORSE THAN THE MAFIA *2026-04-14, version 4.2* Whatever our usage is for the billing month they charge us DOUBLE. And it shows it right on the bill, our wattage use is the same as the 'Duquesne light fee'. So when we are trying to keep our apartment warm in the winter we couldn't keep up with it. Then they gave us a shut off notice in March. For three months it's over $1300 for an efficiency. Then when you do pay on time it processes after it's due which makes you have a late fee. It's not right. It's downright disgusting. ### 1/5 — Payment *2026-04-07, version 4.1* Try to make payment on my due date it would not let me make it. I had to pay it after the actual due date ### 1/5 — Unbelievably Poor *2026-03-16, version 4.1* The app is astonishingly bad. Biometric identification has never worked, it’s unresponsive, and the outage map is completely inaccurate. ### 1/5 — Dishonest billing *2026-02-24, version 4.1* They imply youre still past due if you don’t pay the portion not due yet and that can be a FDCPA VIOLATION ## Most praised reviews (10 highest-rated) ### 5/5 — User Friendly *2026-08-13, version 4.4* I find the app to be highly user friendly and easy to navigate. It’s an enjoyable experience even though it’s a bill lolll ### 5/5 — Easy to use *2026-06-15, version 4.3* I’m a very active busy person so I don’t have time to use the website and so I can use the app to make the payments and check my bill while checking for outages when they’re going on ### 5/5 — Issues lately *2026-06-12, version 4.3* More than usual inability to access my account. The app just spins for literally days. ### 5/5 — They keep the lights on. *2026-06-09, version 4.3* App is easy to use. Paying my electric bill is only ever two taps away. You can’t fake convenience like that. ### 5/5 — Home *2025-12-24, version 4.0* DLC Mobile, is easy and very convenient, and always keeps me updated with useful energy-saving tips ### 5/5 — Biometric Login *2025-11-07, version 4.0* I used to be able to use my thumbprint to log in and it suddenly stopped working months ago. I turned that option off in account t settings in hopes that toggling it back on would resolve the issue, now it won’t even toggle back on and kicks me out of the app when I try. I’ve removed the app, rebooted my phone and reinstalled the app, it still doesn't work. I have zero issue using this method of login with other apps on my phone. This is very annoying and an inconvenience. ### 5/5 — Worst updates *2025-11-01, version 4.0* The app worked perfect until these last few updates now half the time I either can’t pay on the app at all and have to call by phone or it posts my payment as a day late as I’m paying four days early. Worst updates! ### 5/5 — Great app *2025-09-24, version 4.0* When I first started using the app I ran into a few issues however after I learned to solve the issue myself just had to take my time from that time I had no problem and i checked every day on my usage and outages enjoy this app and even learned to report power outages on the app ### 5/5 — Biometric Login *2025-03-14* I used to be able to use my thumbprint to log in and it suddenly stopped working months ago. I turned that option off in account t settings in hopes that toggling it back on would resolve the issue, now it won’t even toggle back on and kicks me out of the app when I try. I’ve removed the app, rebooted my phone and reinstalled the app, it still doesn't work. I have zero issue using this method of login with other apps on my phone. This is very annoying and an inconvenience. ### 5/5 — Will not open *2024-12-10, version 3.3* Will not open --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*