# Docly Invoice Maker - PRO — user reviews > 65 indexed App Store user reviews of Docly Invoice Maker by Cacao Mobile, rated 4.70/5 from 1,155 ratings. - Source: https://appshunter.io/ios/app/docly-invoice-maker-pro/id1568252409/reviews - App overview in markdown: https://appshunter.io/ios/app/docly-invoice-maker-pro/id1568252409.md - Rating breakdown: 5★ 1,017 · 4★ 51 · 3★ 28 · 2★ 9 · 1★ 50 ## What do users think of Docly Invoice Maker? Overall sentiment: negative **Pros** - 🚀 Simple and easy to use - 👍 Clean and smooth interface - 💡 Personalized invoices - 👍 Convenient for on-the-go use **Cons** - 🐛 App crashes or stops working - 🔒 Poor customer support and lack of communication - 🔒 Billing and subscription issues - 🐛 Invoices not loading or sending properly **Commonly reported bugs** - Inability to open or print invoices - Invoices not syncing or being accessible - Password reset and account management issues **Most requested features** - Improved customer support and communication - More reliable and stable app performance - Better invoice management and customization options ## Newest reviews (19 of 65) ### 2/5 — Bad customer service *2024-09-11* I’ve tried two times to contact customer support and have not received an email back. Have issues changing the account email. Has been great until this ### 3/5 — App not working *2024-05-17* I keep chatting and emailing support about the app not working proper to no answer..I uninstalled and reinstalled the app numerous times..the app won’t bring the invoice up once created and won’t allow to print out because of that issue..can yall please fix the issue ASAP especially that i’m a paid subscriber..this is a great app to have..thanks in advance ### 1/5 — Decepcionado *2024-05-15, version 1.8.9* No me quiere cargar las facturas y el support de la app no responde mensajes para resolver el problema ### 1/5 — These guys are thieves. DO NOT use this app *2024-05-15, version 1.8.9* Paid over $60.00 just to have my customers waiting while I try over and over again to send them an invoice. The chat support doesn’t respond. Save your money and go with an app that actually works. ### 1/5 — No response from support chat *2024-05-15* My app was working fine, now I can’t see any previews or actual invoices ?!? I’ve messaged support for two days without any success or response. Why is no one communicating through the support chat box? If this can’t be figured out I’d like my annual payment back. The year just got started if I can’t use it I don’t see why I can’t ? ### 2/5 — Worked fine for a year and stopped *2024-05-15* The app was working fine for about a year and just a couple of days ago I tried making a new invoice and had trouble so I started opening other already existing invoices and when I open any invoice I cannot see the invoice, you only get a buffering sign and then a blank screen. Also the invoices I have emailed to other people they cannot be opened on their end they get a message saying something went wrong check your Internet connection, this is several different people in different places so I know it’s not an Internet connection problem. Maybe this app has server problems. ### 1/5 — Estimate maker no support *2024-05-15* App stopped responding, I tried to reset password and still didn't work. Multiple tries to send password reset email didn't work. There are no support, no one to email or call. **Developer response:** Hello, try to write in the inapp support, if anything, we're sending you the link to the gmail support docly.invoice.supp@gmail.com We'll be waiting for your message! ### 1/5 — Can’t open or print invoices - no response from developer *2024-05-15* Invoices can’t open , only in edit mode Clients can’t open either They won’t open to print. No response from developer. Do not buy! ### 1/5 — Frustrated *2024-05-15, version 1.8.9* I can’t get the Invoices to send somethings wrong with the app fix it please ### 1/5 — Do not recommend *2024-02-15* I’ve tried multiple times to get in touch with a customer service rep. But nothing. I requested a refund, because I did not sign up for the subscription & it charged me $80. I just needed to speak with someone, I’ve tried emails & the in app chat service but no response. Shame on them. ### 1/5 — Estimate maker no support *2023-01-19, version 1.7.15* App stopped responding, I tried to reset password and still didn't work. Multiple tries to send password reset email didn't work. There are no support, no one to email or call. **Developer response:** Hello, try to write in the inapp support, if anything, we're sending you the link to the gmail support docly.invoice.supp@gmail.com We'll be waiting for your message! ### 1/5 — Worst App Ever *2023-01-13* This is the worst app I have ever used in my life. I had $60,000 in invoices that I lost because they decided they were going to up their prices and redo the app. It stopped working for a week and then when I was able to finally log back in I didn’t have anything not even a subscription. **Developer response:** Hello, try to write in the inapp support, if anything, we're sending you the link to the gmail support docly.invoice.supp@gmail.com We'll be waiting for your message. By the way, check whether you've not created another account and provide us with your account credentials ( gmail ) which was connected with your invoices. ### 1/5 — Like the app until it stopped working and customer service is nonexistent *2023-01-10* Used this app for all of my invoices but it stopped working last week and I can’t get ahold of anyone to fix it!!! Even emailed the email address they put for customer service since I couldn’t find a phone number. Been 4 days now and no response! I’m looking at losing tons of data and invoices I need for tax purposes and to send out for money. **Developer response:** Hello, try to write in the inapp support, if anything, we're sending you the link to the gmail support docly.invoice.supp@gmail.com We'll be waiting for your message! ### 1/5 — Premium Member *2023-01-08, version 1.7.14* App is not working, no response from support!!??! Customers are waiting for their invoices…..how long can I say there is a software issue before they lose confidence in my company? ### 2/5 — Desconection *2023-01-06* I had to pay twice for my subscription due to a lack of connection and now I was blocked again and the clients are waiting for their invoice **Developer response:** Hello, try to write in the inapp support, if anything, we're sending you the link to the gmail support docly.invoice.supp@gmail.com We'll be waiting for your message! You can write to support and get free access to the app ### 1/5 — Was *2023-01-06, version 1.7.14* It WAS easy to use for months!?! Then when I attempted to print OR export to .pdf format documents created in the app, it continuously crashes!?! Tech support has NOT been responsive!???! **Developer response:** Hello, try to write in the inapp support, if anything, we're sending you the link to the gmail support docly.invoice.supp@gmail.com We'll be waiting for your message! Try to update the app to the last version. ### 3/5 — Come on guys, it was fine a month ago *2023-01-06* I can’t open ANY invoices, old or new. I can’t convert to pdf or view ANYTHING. I need your help. I need access to my invoices and I need to bill out invoices. HELP !!!!!!! Reached out to support already. No one has responded. **Developer response:** Hello, try to write in the inapp support, if anything, we're sending you the link to the gmail support docly.invoice.supp@gmail.com We'll be waiting for your message! Try to update the App to the last version, write support if it's still crushing. ### 1/5 — Useless tech support *2022-12-18, version 1.7.13* App stopped sending invoices via e-mail ### 1/5 — Very bad taking money from card *2022-10-06* Taken £70 from my card with no authorisation!!! AND NO CONTACT DETAILS AT ALL!!! Still on phone to apple now and even they can’t contact you!!!! WHAT ARE YOUR CONTACT DEATAILS?!!! VERY UNHAPPY CUSTOMER!!!!!!!!!!! **Developer response:** Hello Jack, we understand your frustration, and see that one of our support managers already gave you a detailed answer to your question in our in-app support chat. Our app offers a free trial subscription and provides full subscription information. It does not start any subscription without user's approval - it is impossible to start a subscription without authorization. App Store trial subscriptions will automatically be renewed and converted into a paid subscription until you choose to end them in iTunes Subscriptions (please check Apple Support page for details: https://support.apple.com/en-us/HT202039). This information is also displayed on the app description page, so users can see it before downloading the app. And as iOS developers, we are not capable of dealing with any refund issue. All the payments and refunds are processed and managed by the App Store. We suggest you contact App Store Service to deal with the refund. Please, check this link for detailed information: https://support.apple.com/en-us/HT204084 Best Regards ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible service *2025-04-24* Dont take that ! ### 1/5 — 7 Months: Unresponsive *2025-01-16* I have made multiple requests repeatedly to please change the email address on file: Over a year-no response. Additionally, I request my other requests previously submitted including inability to ‘sync’ archived files via Dropbox or OneDrive (per YOUR direction). After 7 months and counting-no response. I have contacted Apple support as that has (historically speaking) been the only time you seem to respond to my pleas for help. What does it take? **Developer response:** Hello, try to write in the inapp support, if anything, we're sending you the link to the gmail support docly.invoice.supp@gmail.com We'll be waiting for your message! Try to update the app to the last version. ### 1/5 — Bad customer service *2024-09-21* I have had this app for a while it’s been great until I can’t email from the app anymore, I can’t do anything it’s completely quit working. I have a feeling they made their money left I’ve tried two times to contact customer support and have not received an email back. Have issues changing the account email. Has been great until this I’ll be switching to something else. MASSIVE INCONVENIENCE. ### 1/5 — Do not subscribe, ad lies. *2024-08-19* I chose the 7 days free and then $80 year option just to try it out and see if I like it, they immediately charged me $80 without the free 7 days. Already feels like a scam. ### 1/5 — Worked fine now it doesn’t *2024-05-17, version 1.8.9* Not sure if they have customer support but my invoice screen is now blank. I can’t access my data. ### 1/5 — Terrible *2024-05-17, version 1.8.9* Phone updated, app updated. Uninstalled and reinstalled no use. No help or response from support ### 1/5 — Invoice maker docly *2024-05-16* Petus, the scripture for 150 it doesn’t work after one week took the money. I can’t get a hold of customer service. They won’t fix it. I will not recommend this app to no one … now I am late on my invoice and spend more money to find a another app !! ### 1/5 — App developed a Bug that they cannot or won’t fix *2024-05-16* Was an excellent app for a couple months when everything was working, but now for days , it’s not operational and no one ever gets back to you . Don’t buy the premium year because in a couple months it might not work and you’ll be out of your $$ . no customer support. ### 1/5 — Scam *2024-05-16, version 1.8.9* I pay $80 yearly subscription and after a month the app stop working I tried to reach customer support by email and the email that it’s provided it doesn’t exist. ### 1/5 — Not good enough . *2024-05-16* I have been waiting for 4 days for support no reply I have sent a number of msgs , invoices won’t load or let me send anything . ## Most praised reviews (10 highest-rated) ### 5/5 — Invoice *2022-07-26* So simple and easy to use! Love how clean it is and not janky; smooth flawless coding! **Developer response:** Hello! It's great to hear how our application works smoothly with your business right now. 🐱‍🏍Thank you for the positive feedback! ### 5/5 — Very good *2022-06-26* This app is simple , easy to use and cheap feel comfortable to use it **Developer response:** Hello. Thank you for taking the time to share your review. We're very happy that you find our invoicing app simple and easy to use. Let us know if you need assistance with anything, we'd be glad to help! 🐱‍🏍 ### 5/5 — Good stuff *2022-01-22, version 1.2.1* Very good application    ​ ### 5/5 — Great app super easy *2021-12-09, version 1.1.35* Easy and very convenient i can used anywhere i am ### 5/5 — Love it for my tumbler business. So easy and fast!! *2021-11-27, version 1.1.33* Easy to use ### 5/5 — Very good service keep up with *2021-11-18, version 1.1.32* very good. love it ### 5/5 — Most convinient and User friendly invoicing app. *2021-11-17, version 1.1.31* The Best ### 5/5 — Made life easier love the format easy to use dont mind purchasing the full version *2021-11-16, version 1.1.31* excellent app ### 5/5 — So far so good. Getting better as I use it. *2021-11-15, version 1.1.31* Highly Recommended ### 5/5 — Very good. I've been using it all the time *2021-11-12, version 1.1.31* Really helpful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*