# DocsInk Connect — user reviews > 28 indexed App Store user reviews of DocsInk Connect by DocsInk, rated 4.70/5 from 1,278 ratings. - Source: https://appshunter.io/ios/app/docsink-connect/id875289316/reviews - App overview in markdown: https://appshunter.io/ios/app/docsink-connect/id875289316.md - Rating breakdown: 5★ 1,075 · 4★ 92 · 3★ 38 · 2★ 24 · 1★ 49 ## What do users think of DocsInk Connect? Overall sentiment: positive **Pros** - 🚀 Efficient solutions - 🚀 Fantastic Telehealth - 🚀 Game-changing RPM - 👍 Easy to use - 👍 Intuitive with great UI - 👍 Smooth chat - 👍 Awesome app - 👍 Simplifies billing, hospital visits, nursing home rounds - 👍 Easy and effective **Cons** - 🐛 Frequent log-outs - 🐛 Slow performance - 🐛 Glitchy - 🐛 Crashes and needs to be re-downloaded - 🐛 Arbitrary app closures - 🐛 Alerts don't work consistently - 🐛 Can't use keyboard **Commonly reported bugs** - Login issues - invalid username/password even when correct - Incompatible with older devices **Most requested features** - Search by word or date for messages - Dark mode option ## Newest reviews (8 of 28) ### 5/5 — Love it *2018-05-04, version 14.1* Love it love it love it no more too sayyy ### 5/5 — Excellent all around. *2018-04-11* Fast and efficient charge capture with intelligence built in to ensure a smooth, streamlined experience. Messaging is fast, innovative and second to none. By far the most impressive charge capture and communications app I’ve seen and used. A major competitor for years to come!! ### 5/5 — Like a charm *2018-02-05* Wow. Love this version and love this app. The fave diagnoses and multi patient charge is great for our practice. 13 docs and we love it. ### 4/5 — Ozzy *2018-02-01* After a new update , it appears that problem has been resolved. Good app highly recommend it👍🏻 ### 5/5 — Awesome App *2018-01-06* Incredibly easy to navigate and use for a fast paced career! ### 5/5 — Makes my life easier *2017-10-11* Billing made easy. Freedom from chasing down billing sheets and labels. Wonderful. ### 5/5 — Simplifies billing, hospital visits, nursing home rounds and more *2016-10-06, version 11.0* We have a 20 provider multi-specialty group. The DocsInk team has helped customize the app to meet our diverse needs including signing out to 4 different on call groups, encrypted messaging to and from providers as well as out medical assistants and office staff. This program is liked to our main hospital's EHR which updates our patient lists whenever a patient is admitted, new Consults. We have also set up my nursing homes and skilled nursing facilities so that our charges are billed same day as vista for me my NPs. Amazing product but more important is the amazing commitment by Brad and Linda as DocsInk to our medical practice-- they are the best vendor we have ever used. Bravo!! ### 5/5 — Easy and effective! *2014-12-27, version 4.3.3* As advertised. We brought it into our practice a little under two months ago. Took a little getting used to as we were all paper charge capture in the hospital but after two or three days of use we were all using it at least daily and most of us at point of care. Easy and efficient and transferring my patient list with two taps has saved me time. That may be my favorite feature of the whole app. ## Most critical reviews (10 lowest-rated) ### 1/5 — PhD *2021-02-16, version 17.6.1* This program is awful.For example, right now, it is running so slow I can’t even use it. ### 1/5 — Not user friendly *2019-12-27* Fumbled mess. Very hard how to figure out adds people into groups who aren’t added, no easy way to figure out and remove them. **Developer response:** To view the Group Members - tap on the group name at the top on your device. You’ll see all the members of the group. Tap on Add to Group which will open a view that will let you search and add to the group. If you’d like to remove someone from the group, simply tap them and you’ll see ‘Remove from Group’ or ‘Male an Admin’. If you still have issues, please call our support line and we will further assist. 888-577-7409 ### 1/5 — Problems with Logging In *2019-11-23, version 17.4.6* Such a terrible app. I believe that this app works and is overall beneficial, however, I had to reset my mom’s password to her account ten times and change her password ten times because the login says that we are using an invalid username or password combination. I’ve tried re-doing it multiple times on the app and it will not work, on the other hand, when I use the program on the browser the same username and password works perfectly. There must be a glitch in the app that needs to be fixed immediately. If I could give this app under 1 star I would because it basically is useless since it cannot be used. If it were to allow my mom (who isn’t tech savvy) to use the app and allow her to login so she can contact her manager then it would be a 5 star. Please fix whatever is going on, I believe this app has so much potential! ### 1/5 — WHEN it works *2019-03-07* When the phone app works, it works good. I have had to delete the app and re-download it at least three times because it won’t update my conversations. Much easier to navigate on the laptop or PC. **Developer response:** Wow. Please call us at our direct services line 901-508-9226. We need to get this cleared up for you right away, this is not at all the experience you should have on the mobile app. ### 1/5 — Awful *2018-02-13* Awful, gotta delete then reload the ap frequently! **Developer response:** Please call our support line when you have a moment. 910-233-4899 will ring directly to a support technician. We need just a bit more information, and we'll get this addressed in a build in the next 48 hours. ### 1/5 — Glitchy *2018-01-31, version 13.1* Not a fan. Very glitchy. ### 2/5 — Ok *2018-03-07* Can’t turn if using a keyboard. Alerts do not consistently work Overall helpful for hippa compliant communications. **Developer response:** Thank you for your feedback. We are releasing an iPad version that will allow for landscape use of the app so that it will be more accommodating to the keyboard user. Please contact us if you notice you are missing notifications, this should never happen and we have components in the app that alert us if this happens. Our (888) 577-7409 is always available to our clients. We'd love to assist with any issues you have. Again, thank you for your feedback. ### 3/5 — Frustrated *2021-11-15* I like the app and what it is supposed to do. However I have to log in multiple times a day. The app keeps logging me out. I tried to save the password with my phone and I can’t do that. I don’t want to have to mess with typing I’m my password almost every time I open the app!!! ### 3/5 — Search *2019-02-04* I would like to be able to search by word or date messages. **Developer response:** Thank you for your review and feedback. We will add that functionality in the next build release in two weeks. ### 3/5 — It closes the app arbitrarily *2018-12-26, version 14.7* App closes by itself arbitrarily ## Most praised reviews (10 highest-rated) ### 5/5 — Office Manager *2023-01-13* We have been using DocsInk for over a year now and absolutely love it. They are constantly providing efficient solutions that match our current workflows. The Telehealth is a fantastic! We just started implementing their RPM as well and it’s a game changer. ### 5/5 — Administration *2020-10-05* Never had any trouble with it good. Immunization source and Easy to use ### 5/5 — Best out there *2020-01-26* Great app great company ### 5/5 — App Login Problems *2019-11-23, version 17.4.6* I had to reset my password more than 5 times because when logging in, the app stated that the username or password combination was invalid. After an hour of re-checking my email and password and resetting my password again and again, I decided to try the same email and password I had and use it on the web browser. When I use the program DocsInk online on my phone (Safari, Chrome), it works but on the app it fails to allow me to login. This app has so much potential but I think the recent changes affected the login apple process. ### 5/5 — Love it *2019-10-17* We have just started using this today It is not only fun but so far easy. I Am impressed we will see what the biller says. ### 5/5 — Happy to use *2019-07-16* Great application in healthcare environment. Chat is smooth and useful. The app is intuitive with great UI and superb database of charge capture with very carefully selected articles. ### 5/5 — Awesome *2019-01-28* I love this App I use it everyday!! ### 5/5 — Easy to Use and Great Customer Service *2019-01-25* The whole office loves the ability to use emojis and send images! There is always someone on chat to answer questions! Great product ### 5/5 — Awesome app! *2019-01-08* Love working in the security of this app!! ### 5/5 — Medical director *2018-08-11* Total game changer. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*