# Doctolib Connect (Siilo) — Secure healthcare messaging > Secure messaging and collaboration platform for healthcare professionals. (iPhone/iPad app by Siilo.) - Source: https://appshunter.io/ios/app/doctolib-connect-siilo/id1083002150 (this page in markdown: same URL + `.md`) - Developer: [Siilo](https://appshunter.io/developer/1083002149) - Category: Medical, Social Networking - Price: Free - Rating: 4.30/5 from 353 App Store ratings · 72 written reviews indexed - Age rating: 17+ - Requires: iOS 15.0 · 138 MB - Languages: American English, Dutch, French (France), German (Germany), Italian, European Portuguese, European Spanish - Released: 2016-04-05 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/doctolib-connect-siilo/id1083002150/reviews.md ## What is Doctolib Connect (Siilo)? Doctolib Connect (formerly Siilo) is a secure medical messaging app designed to help healthcare professionals and teams better collaborate on difficult cases, improve patient care, and share knowledge in a compliant way. Join over a quarter-million active users in Europe's largest medical network. ENSURE PATIENT DATA SECURITY - Advanced Encryption - GDPR, ISO-27001, NHS Complaint - PIN Code Protection – secure your conversations and data - Secure Media Library – separate personal and professional photos, videos, and files - Photo Editing – guarantee patient privacy with blur tool and treatment accuracy with arrows LEVERAGE THE POWER OF THE NETWORK - User Verification – trust who you're talking to - Medical Directory – connect with colleagues in your organisation, regionally, or globally - Profiles – provide essential details for other users to better find you IMPROVE QUALITY OF PATIENT CARE - Cases – discuss anonymised patient cases separately within general chat threads - Groups – contact and bring together the right people at the right time - Voice & Video – initiate secure audio and video calls directly through Connect Doctolib Connect is GDPR, ISO-27001, and NHS compliant and partners with reputable healthcare associations such as AGIK and KAVA, as well as hospitals like UMC Utrecht, Erasmus MC, and departments at Charité to deliver organisational and departmental collaboration. Doctolib Connect | Practice Medicine Together Testimonials: "Connect has great potential to control and manage major incidents. We've seen the benefits of WhatsApp in these situations, but with Connect the benefits are even greater — it's highly intuitive, familiar and it's ready to use." – Darren Lui, Spinal and Orthopaedic Surgeon at St George's Hospital, UK "The SARS-CoV-2 pandemic requires optimal collaboration between primary and secondary care. By creating a regional network together with primary care physicians, we can effectively serve all people affected by this virus. With Connect, the Red Cross Hospital specialists are demonstrating leadership by sharing knowledge and expertise, even beyond hospital walls." – Dr. Gonneke Hermanides, Infectious Disease Specialist, Red Cross Hospital Beverwijk Netherlands "The possibilities we have with Connect are enormous because we can receive very quick responses from our clinical peers securely from all over the country and benefit from different opinions on how best to treat patients." – Professor Holger Nef, a cardiologist and deputy medical director at The University Hospital of Giessen and director of the Heart Centre Rotenburg "Everyone has interesting patient cases, but that information is not stored nationwide. With Connect you can search the cases and see if someone asked the question before." – Anke Kylstra, AIOS Hospital Pharmacy in the Maxima Medical Center, JongNVZA board member ## Key features - End-to-end encryption - Secure media library - Anonymized patient case discussions - Medical directory and user verification - Secure voice and video calls - GDPR, ISO-27001, NHS compliant ## What do users think of Doctolib Connect (Siilo)? Overall sentiment: mixed **Pros** - 🔒 Secure communication for medical data - 👍 Easy to use and ergonomic - 🚀 Fast and efficient - ✅ Good for professional use - 💡 Useful for patient data exchange - 🌐 Web version available - 🤝 Helpful support - 💯 Superior performance - 👍 Great for medical discussions **Cons** - 🐛 Verification issues - ❌ Registration problems - 🤔 Unclear verification process - 🚫 Account deletion not possible - 📱 App crashes or freezes - ✉️ Emails not arriving - 🗂️ File attachments complicated - 📉 Media compression too strong - ⚠️ Invasive verification process - 😵 Frustrating user experience - 🚫 No phone number option for some regions - ❌ QR code not working - 🗣️ No voice call option - 📹 No video call option - 🔒 No screenshot protection - ⏳ No time-limited messages - 👤 No anonymized mode - 📄 Cannot share PDF/Word documents - 🎛️ Interface not intuitive - ❓ FAQ not helpful - 🚫 Support not responsive - 📲 iPad app not working - ❓ Notifications unclear - 🔒 No TLS for activation email - 🗄️ Chats not deletable - ⌨️ Keyboard covers text field - 📲 Messages cut off - 🔄 Chat not marked as read - 🎚️ Contrast of read receipts low - 🔒 No open source coding details - ❌ Verification process too invasive - 📞 Phone number input issues **Commonly reported bugs** - QR code not working - App crashes or freezes - Messages cut off and only visible in panorama mode - Cannot mark messages as unread - Verification process issues - Account deletion not possible - Cannot delete chats - Keyboard covers text field - iPad app not functioning - Notifications unclear - Activation email not received - Chats lost after update - PIN code not recognized after update - App freezes, requiring phone restart - Cannot save received images directly to gallery - Read receipts contrast too low - No sound for notifications - Sound for notifications often not working - No notifications for new messages - Push repair button not working - Chats sent to Siilo not read - Cannot answer messages outside of WiFi - Unnecessary identity check after backup - Phone number cannot be entered due to screen size - Verification process is too invasive - No phone number option for certain regions **Most requested features** - Add 12h, 24h, 2-day mute options - Mark messages as unread - Fingerprint/Face ID unlock - Vacation mode switch - Contact sharing - Respond with reactions (like thumbs up) - Adjustable voice message playback speed - Lock-in function for voice messages - Seek forward/backward in voice messages - Better iOS integration and interface - Video and audio conversations - Time-limited messages - Anonymized mode - Screenshot protection - Open source coding and privacy details ## Recent user reviews (10 of 72) All indexed reviews: https://appshunter.io/ios/app/doctolib-connect-siilo/id1083002150/reviews.md ### 3/5 — Bien mais peut mieux faire.. *2026-08-13* En tant qu’IDEL, nous utilisons cette appli pour nos transmissions (entre autres)… Nous sommes déçues par la gestion des messages vocaux que nous utilisons fréquemment : Impossible d’avancer, de revenir en arrière ou d’accélérer. C’est basique et pourtant indispensable. J’espère que ces fonctions seront ajoutées bientôt Cdt ### 1/5 — Veraltete Daten sollen sicherer sein, als ihre Aktualisierung *2025-09-22* Beim Versuch, eine veraltete Zweit-E-Mail-Adresse zu löschen (primäre E-Mail-Adresse und Telefonnummer bleiben unverändert), soll ich mich komplett neu verifizieren. Laut Support sei dies „aus Sicherheitsgründen“ erforderlich. In der Praxis bedeutet das jedoch: alte, falsche Daten zu behalten gilt als sicher, ihre Aktualisierung dagegen als Risiko. Die Frage, wie Missbrauch veralteter Daten verhindert werden soll, blieb unbeantwortet, schließlich werden veraltete und damit falsche Daten gefördert als verhindert. ### 5/5 — Sourdine *2025-04-26* Super application pour la transmission de données confidentielles. Pouvez vous rajouter des temps supplémentaires pour mettre les conversations/groupes en sourdine pendant 12h, 24h, et 2 jours par exemple svp. Merci **Developer response:** Nous vous remercions sincèrement pour vos commentaires positifs. Nous avons pris bonne note de vos remarques et apprécions votre contribution. Cordialement, l'équipe du service d'assistance Siilo. ### 4/5 — Es fehlt die „das schau ich mir später an“- Möglichkeit *2025-04-07* Gute App, benutzen Sie in der Praxis, um datenschutzgerecht Aufträge an die MFA zu erstellen (zum Beispiel Rezepte beim Hausbesuch erstellen oder auch zu Dokumentationen außerhalb der Praxis). Soweit ich es sehe, kann man jedoch gelesene Nachrichten nicht wieder als ungelesen markieren. Wäre ein wichtiger Zusatz, damit Aufträge nicht verloren gehen. **Developer response:** Vielen Dank für Ihr positives Feedback! 🩺Herzliche Grüße, Helpdesk Team Siilo ### 2/5 — Defizitär *2024-11-14* Grundlegende Funktionen einer modernen Messenger-App fehlen (Anzeige Nachricht gelesen etc.). Dateianhänge kompliziert. Nachrichten werden abgeschnitten und erst im Panorama-Modus ganz sichtbar. **Developer response:** Hallo, vielen Dank für Ihr Feedback! Wir würden uns gerne Ihr Anliegen genauer anschauen. Bitte senden Sie uns eine E-Mail an info@siilo.com oder in das Siilo Helpdesk Chat in der Siilo App damit wir dies für Sie lösen können. Vielen Dank im Voraus! Mit freundlichen Grüßen, Helpdesk Doctolib Siilo Team ### 1/5 — Nullissime *2024-10-04* Qr code marche pas, support injoignable **Developer response:** Cher utilisateur de Doctolib Siilo, merci pour tes commentaires ! N'hésite pas à nous contacter via info@siilo.com pour que nous puissions examiner ce problème de plus près. Meilleures salutations, Helpdesk de l'équipe Doctolib ### 1/5 — Keine Anmeldung via Telefon möglich *2024-07-10, version 9.9.0* Keine Anmeldung via Telefon möglich ### 1/5 — Les DOM-TOM ça n’existe pas vu de Paris *2024-06-18* A croire. Aucun indicatif téléphonique nous concernant n’est proposé. Impossible donc de s’y inscrire et de connecter. Pandalab, idomed, et même META ont au moins le tact de connaître notre existence. Loin du periph’ loin du code. 🧑‍💻 Depuis l’île de la Reunion with love. 😘 **Developer response:** Nous vous remercions pour votre commentaire. Notre équipe en est consciente et le pays sera disponible dans la prochaine mise à jour. Cordialement, l'équipe d'assistance de Siilo ### 1/5 — NON!!!! *2024-06-02* Svp remettez les messages via l’appli doctolib pro , quel intérêt d’avoir une deuxième application? Il faut être connecté sur l’ordinateur pour pouvoir utiliser Siilo… n’ayant pas d’ordinateur chez moi je ne peux pas parler avec le secrétariat depuis chez moi !! Alors qu’avant oui … svp **Developer response:** Bonjour, Nous vous remercions pour vos commentaires. Pour communiquer avec l'application mobile Doctolib Siilo, vous devez synchroniser votre compte Doctolib avec celle-ci. Une fois cette opération effectuée, vous n'aurez plus besoin de scanner un QR code. Pour plus de clarté sur les étapes, n'hésitez pas à nous contacter à l'adresse info@siilo.com. Nous restons a votre disposition, L'équipe du Service Desk ### 1/5 — No Go *2024-04-18, version 9.4.0* Eine App die Personalausweis und Dokumente verpflichtend haben will ist unseriös. Eine Löschung des Accounts in der App nicht möglich. Das nächste no Go. Wenn man dies nicht durchführt, wird man mit Nachrichten belästigt ## Frequently asked questions about Doctolib Connect (Siilo) ### What is Siilo and what does it do? Siilo is a secure medical messaging app designed for healthcare professionals to collaborate on patient cases, share knowledge, and improve patient care. It offers end-to-end encryption, secure media sharing, and tools for connecting with colleagues within a verified medical network. ### How does Siilo ensure patient data security? Siilo employs end-to-end encryption for all conversations and data. It also features PIN code protection, a secure media library to separate personal and professional files, and photo editing tools like a blur tool to guarantee patient privacy and treatment accuracy. The app is compliant with GDPR, ISO-27001, and NHS standards. ### Is Siilo free to use? Based on the provided information, Siilo is a free application. There is no mention of subscription fees or in-app purchases for its core functionalities. ### Who can use Siilo? Siilo is intended for healthcare professionals and their teams. This includes doctors, nurses, specialists, and other medical personnel who need to communicate securely and collaborate on patient care and medical knowledge. ### What are the main benefits of using Siilo for patient care? Siilo enhances patient care by enabling secure discussions of anonymized patient cases, facilitating quick connections with the right colleagues through groups and a medical directory, and allowing for secure voice and video calls. This improved collaboration leads to better decision-making and knowledge sharing among medical professionals. ## Version history (last 5 releases) ### 11.17.0 — 2026-08-26 We’ve improved your Secure Camera! Now zoom and manually focus when taking photos and videos in the Connect app. In addition, we squashed some bugs to make using Doctolib Connect smoother and more responsive. Update your app to take advantage of these enhancements to Doctolib Connect. ### 11.16.0 — 2026-08-10 This update introduces general improvements to your messaging experience. We’ve also squashed some push notification and readability bugs to make using Doctolib Connect smoother and more responsive. Update your app to take advantage of these enhancements to Doctolib Connect. ### 11.15.0 — 2026-07-29 This update introduces general improvements to your messaging experience. We've also squashed some bugs to make using Doctolib Siilo smoother and more responsive. Update your app to take advantage of these enhancements to Doctolib Connect. ### 11.14.0 — 2026-07-07 This update introduces general improvements to your messaging experience. We’ve also squashed some bugs to make using Doctolib Connect smoother and more responsive. Update your app to take advantage of these enhancements to Doctolib Connect. ### 11.13.0 — 2026-06-22 This update introduces general improvements to your messaging experience. We’ve also squashed some Polls and readability bugs to make using Doctolib Connect smoother and more responsive. 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Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*