# Doctor Care Anywhere — user reviews > 85 indexed App Store user reviews of Doctor Care Anywhere by Doctor Care Anywhere Ltd., rated 4.76/5 from 71 ratings. - Source: https://appshunter.io/ios/app/doctor-care-anywhere/id882607302/reviews - App overview in markdown: https://appshunter.io/ios/app/doctor-care-anywhere/id882607302.md - Rating breakdown: 5★ 64 · 4★ 3 · 3★ 1 · 2★ 0 · 1★ 3 ## What do users think of Doctor Care Anywhere? Overall sentiment: negative **Pros** - 👍 Easy to use (for some) - 👍 Good service (when it works) - 👍 Doctors are helpful (when accessible) **Cons** - 😞 Doctors are late/no-show - 😞 App is unreliable/buggy - 😞 Login issues - 😞 Poor customer service - 😞 Difficult to book appointments - 😞 App crashes frequently - 😞 Unresponsive app - 😞 Poor accessibility (font/contrast) - 😞 Service often redirects to NHS - 😞 Long wait times for appointments - 😞 Prescriptions stuck in system - 😞 App logs out frequently - 😞 Cannot upload images - 😞 Video calls don't work - 😞 Registration issues - 😞 No appointment availability - 😞 Inability to select dependents - 😞 Notes unreadable (small font/contrast) - 😞 App freezes on login - 😞 Keyboard covers text fields - 😞 Manual location data entry **Commonly reported bugs** - App just takes you to book appointment - App keeps logging out - PIN keypad response is slow - App stuck on login page - Cannot join meetings - App crashes when uploading images - Doctor didn't show up - Prescription stuck in system - App hangs a lot - App crashes constantly - App requires frequent restarts - App doesn't work at all - Signing out all the time - App keeps me logged out - Face ID/Touch ID not working reliably - App hangs on splash screen - Loses data when booking process interrupted - Meeting rooms don't work - Calls don't connect - Upcoming appointments don't show up - White square stops app from opening - App not working for days - Server error when getting prescriptions - Cannot select dependent to book appointment - Option to join session never appeared - Registration fails (policy number not accepted) - Keyboard covers reason for appointment box - Cannot see typing in details for booking - Upcoming appointments don't refresh automatically - Video calls have problems - App crashes upon starting video call - TouchID crashes app - App logs out when switching apps **Most requested features** - Update the app - Improve login persistence - Fix Face ID/Touch ID login - Add calendar view for doctor availability - Allow selecting dependents for booking - Improve accessibility (font size, contrast) - Make phone numbers clickable - Allow saving login state - Add dark mode - Improve feedback mechanism within app - Allow adding appointments to calendar - Improve referral system for hospital choice - Enable using iPhone's location data ## Newest reviews (19 of 85) ### 1/5 — Service & App Performance *2025-06-19* One of the worst doctors/GP appointment platforms I have ever tried. I was stuck in the waiting platform when the video consultation starts and the GP also could not see me waiting. In the end, she marked my appointment closed with reasons patient not showing up. Called the Patient Experience team which is completely useless as he just asked me to book next appointment and said “there is nothing I can do here”. Not sure how this process will help in getting a patient to see a GP on time when she needed to be seen as the long queue in the NHS is not helping. ### 1/5 — Complete rubbish *2025-05-05, version 11.0.0* App no longer works. Can book appointments but very buggy. But cannot even join meetings. Pls fix. ### 3/5 — Slow, glitchy, impossible to book *2025-04-25, version 11.0.0* Broken ### 1/5 — Worst ever *2025-04-22, version 10.0.0* The worst app ever. Customer service is useless. More than half the times you’re unable to login using the password and the app hangs a lot especially prior to the appointment. The doctors are in a rush to get though the appointment or better avoid the contact, get paid and move on to the next appointment. ### 3/5 — Uploads not working *2025-03-13, version 9.1.0* Whenever I try to upload images on the apple app, it keep crashing and the app closes. Ongoing issue for months now ### 2/5 — Absolutely terrible *2025-02-06, version 9.0.0* So many glitches. Doctor didn’t show up to appointment. ### 1/5 — Useless app *2025-01-06, version 9.0.0* Following booking and having an online appointment I was told by the doctor I would be given a prescription that would come through immediately - the app and systems were so poor that 3 phone calls later I was told the prescription was stuck in the system and I would have to rebook another appointment- waste another doctors time - to get through another prescription ### 1/5 — Scam *2024-12-15, version 9.0.0* Scam ### 1/5 — Doctor doesn’t show up for appointment *2024-12-09, version 9.0.0* Doctor doesn’t show up for appointment, it’s a joke. You just stay there wasting your time and they don’t show up. ### 1/5 — Completely useless *2024-11-12, version 8.8.0* Waste of time using it. ### 1/5 — Worse than NHS *2024-10-17, version 8.6.0* The most useless thing ever! In 3 years of using it, never have I ever gotten anything useful, or a referral for me or my family, they keep sending me back to NHS! The service should be shut down! Completely useless ### 3/5 — Need improvements *2024-07-03, version 8.5.0* I feel the app is useful but extremely difficult to read and observe the doctor notes because of the poor font size and colour. Grey font on white background not helping much. ### 1/5 — White square of doom *2024-06-30, version 8.5.0* Been trying to download the app on iPhone iOS 17.5.1 and getting a white square which stops the app from opening. Really annoying as I need an appointment and looks like I’ll have to use my friends Samsung … I’ve only just moved to Apple. Not a great start. ### 1/5 — Stopped working. *2024-06-08, version 8.3.0* Not sure what’s happened but the app has not been working for a few days. Hangs on the logging in screen. Customer service raised a ticket but not heard nothing back. Alternative AXA app also not working. ### 1/5 — Appalling App *2024-06-05, version 8.3.0* This app is absolutely terrible, it crashes constantly and requires frequent restarts, most of the time it doesn’t work at all, very disappointing given the amount of money we are paying for this service. ### 1/5 — Signing out all the time *2024-05-10, version 8.2.0* Tired to login again and again every time I close the app ### 1/5 — Impossible to register *2024-04-18, version 8.1.0* Despite having at last been sent a verification code for this app, as none of the bumf sent by my AXA health contained one, I could not get this thing to let me in today, though boy did I try. The service may be blissful and better than the NHS but I have no idea. I can’t get in. Neither the app nor the website would let me register. Greyed out confirm panels, boxes that wouldn’t let you create a password, and so on. I spent upwards of 70 mins on the phone, either waiting 20 mins to be answered or working with extremely patient call-centre staff who could not make the app or website work either. From what they tell me this is all-too-regular experience. This service (and website) needs a doctor - but can anyone get through to him/her? No. This is the worst app experience I have ever had and that’s really saying something. I’m paying for it! ### 1/5 — Always logs me out *2024-04-04, version 8.1.0* App keeps me logged out even after enabling face ID - have to keep manually logging in and it takes ages ### 3/5 — Repeated Login problems *2024-03-23, version 8.0.0* Hope they can fix it as it’s a fairly good app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad app *2026-08-05, version 14.6.0* Keeps crashing, doctor was unhelpful ### 1/5 — Awful App *2026-07-27, version 14.5.0* Simply, the app does not work. The doctor then tries to phone you and gets cut off. Then you lose your appointment. ### 1/5 — Doctor didn’t show up- not the first time *2026-07-16, version 14.5.0* Useless. App sends you 20 reminders demanding you to be on time for the appointment, and to not leave the waiting room, only to be stood up with a generic “doctor was delayed” ### 1/5 — Scam *2026-05-28, version 14.3.0* Doctors are late, blame you for bad quality, yet they don’t use the app, and call back on the phone instead - awful experience that never works, but when it does they cannot do anything except saying they don’t prescribe medicine online, unmotivated doctors, completely useless app ### 1/5 — Needs update *2026-05-17, version 14.2.0* Please get this app updated, once you login it just takes you to book appointment and you can do nothing else terrible app ### 1/5 — Doctors never turn up *2026-02-22* I never leave reviews but I had to express my opinion on this app. I’ve tried to book maybe 4/5 appointments in the past three weeks trying to see a Dr. Each time I’ve never had a doctor turn up on time. They’ll call sometimes up to 30 mins after my time asking if I still want to be seen. Sometimes they don’t show up at all with no call. As this is a part of my health insurance, not a salary sacrifice, it’s incredibly frustrating. Customer service is a joke too. ### 1/5 — The app is terrible *2026-01-18, version 13.2.0* The clinicians are late and the app keeps logging out. The response of the PIN keypad is very slow making logging in complicated. ### 1/5 — Can’t log in *2025-12-22, version 13.2.0* The app is stuck on the login page forever. Very clunky start. The website isn’t much better on Mac either ### 1/5 — Latest updates are bad *2025-09-08* The app worked Ok-ish for the last few years. But recently they changed the app for the worse. Previously there was a questionnaire when you book an appointment to clarify the symptoms, now it’s gone: you cannot describe the problem you’re booking an appointment for. Previously you could choose between a doctor and advanced practitioner: not anymore, just a few advanced practitioners to choose from. You can only join the call after the doctor joins, so you need to wait and stare at the useless page like a dummy. And the overall app experience is slow and unresponsive: the phone numbers are not clickable, you need to wait for login when you switch between apps. It seems that the company saves both on the app developers and the doctors, which is counter-productive. ### 1/5 — Left me crying *2025-06-22, version 11.0.0* We have decided to use private healthcare as NHS is oversubscribed and even a blood test cant be done for days even weeks. Very disappointed with DCA as they insist in sending you to NHS, robbing you off your right to be seen by a doctor straight away. I wish AXA will not use them anymore. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app works perfectly *2022-10-11, version 5.2.2* Thumbs up ### 5/5 — Great Service *2021-08-29* I have used this service twice and it has supported me on both occasions over a bank holiday weekend. Cannot fault the efficiency of the service as well as being able to obtain a prescription following phone consultation. Would highly recommend **Developer response:** Hi there Lisa, Thank you for the feedback. We are pleased to see you are using the service and that it is benefiting you so. Best wishes The Patient Experience Team ### 5/5 — Efficient, speedy service *2021-07-24* Used Doctor Care Anywhere as have chronic shoulder pain. Super easy to book an appointment and the doctor was incredibly helpful. Talked me through symptoms and suggested helpful treatments. As soon as the consultation was complete my prescription was ready to collect and the doctor followed up with my notes in the app. Found her really helpful and supportive with useful follow up. Thanks! Would recommend the service particularly at the moment when it’s impossible to get through to your own GP. **Developer response:** Hi LDScalm, thank you for taking the time to review our app, and for the wonderful feedback! We are happy to hear our app has been an excellent alterative! Best wishes The Patient Experience team ### 5/5 — Really good service *2020-10-26* I am really delighted with this service; it is so much better than trying to get an appointment with my NHS GP. The GP seems to be interested in really getting to the root of the problem rather than just hurrying you along. I had been seeing my NHS GP for two years with this problem with no solution found or further investigation offered. This GP immediately clicked onto the issues and referred me straight away to a specialist; I have already seen the specialist and am on the path to finding a diagnosis and, hopefully, some sort of solution. The GP has also insisted on a follow up to see how I am doing a week later, which shows a certain amount of care and responsibility. A real relief to have an alternative to the current poor service (understandably) on the NHS. One little bit of feedback strictly for the design team is that when one is given a range of available appointment times to select from, they are initially expressed in the 00:00 format which is fine except that one is offered, for example, 07:30. I automatically thought that means 7.30am but when further along in the booking process it confirms that it is actually 7.30pm. ### 5/5 — App *2020-10-10* The app works well - Wish they had the abolity to add ti tiurcalwndar **Developer response:** Hi there, Thanks for taking the time to review our app. Feel free to give us a call on 0330 088 4980 to help us gain a little more information and one of the team will be happy to help. Many thanks, Patient Experience Team ### 5/5 — Easy to use *2020-09-28* I used the app now for two times. It is very easy to use to make an appointment. In addition the ability to select doctors, times and write down symptoms (free field) is very intuitive. Please keep it as is and don’t try what others do , I.e. update it to make it look nicer at the price of ease of use. ### 5/5 — My First appointment has gone very well. *2020-06-17* My first use of this service has gone very well today. The Dr. was well briefed due to the photo of the issue I sent her. Some small WiFi / comms break up at time which could have been my end or the Dr’s end. I tried to give good feed back within the app on my iPhone but when touching the send feedback blue ribbon on the bottom of my screen nothing happened? ### 5/5 — Impressive *2020-04-17* Not sure what user philipamour is complaining about. App seems very good. Easy to navigate. Modern and functional. Not just a web wrapper. Apple Health integration is nice. Also nice to stay in-app for the video appointments. **Developer response:** Hi there, Thank you for taking the time to review our app. We're glad we've been able to help. Your feedback has been shared with the relevant teams. Many thanks, Patient Experience Team ### 4/5 — Excellent service but had a problem with video chat *2019-12-02* On both occasions that I’ve tried to have a video consultation the app has crashed upon starting the video call. Perhaps it’s a problem with the latest version of iOS? Otherwise, an excellent service. The doctor I spoke to really took the time to understand the problem and sent me everything I needed to start getting better. ### 3/5 — Lots of issues *2025-08-29* Reviewing the app and not the service. It’s great to be given the option to use Face ID, but what’s the point if I’m asked to enter my login details almost every time I return, and I’m then asked again if I want to enable Face ID. It’s a never ending loop. Really frustrating. Another major issue is that for a health-related app, it fails basic accessibility requirements. Your text color in many areas of the app including doctor notes is way below the minimum contrast required, making it hard to read despite not having any medical conditions. I can’t imagine how it would be for those with conditions. This is not acceptable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*