# Doctor On Demand — user reviews > 845 indexed App Store user reviews of Doctor On Demand by Doctor On Demand, Inc, rated 4.90/5 from 176,112 ratings. - Source: https://appshunter.io/ios/app/doctor-on-demand/id591981144/reviews - App overview in markdown: https://appshunter.io/ios/app/doctor-on-demand/id591981144.md - Rating breakdown: 5★ 168,968 · 4★ 3,983 · 3★ 786 · 2★ 398 · 1★ 1,977 ## What do users think of Doctor On Demand? Overall sentiment: neutral **Pros** - 🚀 Convenient and easy to use - 🏥 Provides quality care from doctors - 💰 Affordable alternative to in-person visits - 🕰️ Quick appointment scheduling and wait times - 🏠 Ability to see doctors from home **Cons** - 🐛 Technical issues with the app and connection - 💤 Difficulty reaching doctors outside of appointments - 🤖 Poor customer service and communication - 💳 Unexpected charges and billing problems - 🚫 Limitations on prescriptions and medication **Commonly reported bugs** - Appointments getting cancelled or rescheduled without notice - Prescriptions not being sent to pharmacies as expected - Connectivity issues during video calls **Most requested features** - Ability to message doctors directly - More mental health and specialist providers - Improved integration with insurance providers - Expanded availability in more regions ## Newest reviews (10 of 845) ### 5/5 — Excellent experience *2026-08-15, version 2026.33.1* The doctor was super nice, efficient, and saved us a trip to the ER! ### 5/5 — Amazing experience! *2026-08-11, version 2026.33.1* I absolutely love Dr On Demand app! I was told that the weight would be 10 to 20 minutes, but I only waited about five minutes. The doctor was very thorough and took her time and the knowledge that she provided was great. she took her time and answered all of my questions and never made me feel rushed. I would definitely recommend Dr On Demand app. ### 5/5 — Great Care *2026-08-11, version 2026.33.1* I didn’t have time to go in to an urgent care (or money) so it was very convenient to be able to jump on a call. I was treated with kindness and respect. It was quick and my antibiotic was sent to a pharmacy. This is so helpful and I will use in the future. ### 5/5 — Stupid Update *2026-08-11, version 2026.32.1* This new update is horrid. I am not able to access my documents from my doctors and I am not able to log on to my visit. This update was not needed and has ruined my experience with this app. Before the update everything was great. ### 5/5 — Convenient! *2026-08-10, version 2026.32.1* I love DOD! It’s quick, convenient, and reliable to see a provider or therapist quickly! ### 5/5 — Amazing service and provider! *2026-08-10, version 2026.32.1* Our provider Abbie Emery was AMAZING!! I felt heard as a parent and she was quick to provide appropriate feedback and treatment options for my boy!! She saved us an hour of driving and countless hours at the ER! Thankful for her expertise and kindness! ### 5/5 — Very convenient and accurate. *2026-08-09, version 2026.32.1* The doctor was polite, professional, and helpful. The whole process was quick and easy. I would definitely recommend this service! ### 4/5 — Long wait / not getting a doctor *2026-08-08, version 2026.32.1* Yes ### 5/5 — Exceptional service *2026-08-06, version 2026.32.1* Very professional friendly fast dr . Excellent care 🌹💜 ### 1/5 — Beware - If your late you will be charged $99 *2026-08-05, version 2026.32.1* Please beware that if you are late to the appointment even 3 minutes, you will be charged $99. I had a 9:15pm call that I was accidentally late to by 3 minutes when I tried to log in there was no where to log in. I received the email at 4 minutes from appointment time stating I missed the appt and would be charged. I can understand over 5 minutes or even 10 as they will still be getting their money from you showing up or charging a late fee. It’s not as if they can jump on another patient visit. My issue is when it’s time for your visit and this has happened just about every visit I had, is that you will get a message on the screen stating the provider is finishing with another patient sorry for the delay. Now how is it ok that I don’t get a discount for them being late but you can charge me $99 for 3 minutes. I even disputed it but if you don’t have documentation on why you are late, they deny it. I’ve closed my account with them and switched to the other “yellow app” provider and the way they run there app has been much better. We all make mistakes but shouldn’t be penalized as they do the same. Have a blessed day. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t waste your time, I wasted 6 *2026-08-23, version 2026.34.1* Waited hours “in line” only to be kicked during the 2 min the app was off. Waited another two hours to get connected, the providers service sucked and the call dropped. Still no treatment. Scheduled an appointment and waited for 2 more hours for the Dr to no show me. Dr on Demand sucks. Take your business to Amazon or Teladoc ### 1/5 — Buggy nightmare app with fake reviews *2026-08-23, version 2026.34.1* Trying to schedule urgent Virtual care and this buggy app is not loading. I had another one star review, but apparently it was deleted. The only way this app is rated so highly is they delete and filter out a lot of the unpleasant reviews. Also scheduling urgent care visits for the next available appointment, it will say a 15 minute estimate. I waited for over an hour and did not get moved in queue. I’ve never had this issue with Teladoc so I’ll be moving my services there as this platform is unreliable, especially if you have anything urgent you need assist with. This app sometimes works, but it’s buggy and slow. ### 1/5 — App itself is good. Team supporting the company is disappointing *2026-08-19, version 2026.34.1* My dr ordered standard lab tests and when I showed up to the facility the lab never received them . I had to the contact support number and when I did this they assured me the lab would receive. When I showed up again the lab didn’t have my orders . I contacted this company a third time , and then contacted the lab directly because at this point I didn’t trust dr. On demand to get the job done . The lab told me it was missing a requisition for the order ( which is standard practice when sending orders for labs ) my experience with the 6+ different customer support agents with dr on demand was disappointing. Maybe they are outsourcing too much of the work- or maybe I’m speaking with ai . ### 1/5 — App doesn’t load properly *2026-08-19, version 2026.33.1* App doesn’t completely refresh, the main button/ links constantly refresh and unable to connect. So unable to access any service. The help message tool is AI , so that works as well as expected- it doesn’t ### 1/5 — Buggy nightmare app with fake reviews *2026-08-18, version 2026.33.1* Trying to schedule urgent Virtual care and this buggy app is not loading. I had another one star review, but apparently it was deleted. The only way this app is rated so highly is they delete and filter out a lot of the unpleasant reviews. This app sometimes works, but it’s buggy and slow. ### 1/5 — Service has dramatically changed *2026-08-17, version 2026.33.1* I have been a loyal and happy user of Dr on Demand for years. However, recent appointments were lacking. They seem to have been acquired by another corporation and the level of healthcare is minimal. The final straw was this weekend when I logged in for care. Was told it was a 45-60 minute wait. 90 minutes later I had not been seen and the time was not progressing. Mutiple calls to customer service resulted in only “the app must be down.” I was told I had to wait until the next day to be seen. When I was finally seen, the care provider was dismissive and offered no real care. Beyond frustrating experience. I recommend users find another service. Don’t be fooled by the high rating. All of the previous good years have averaged them up. They don’t deserve a 4.9 anymore. ### 1/5 — The worst possible customer support *2026-08-16, version 2026.33.1* This app would be great if customer support was even a thing. I’ve been overcharged 3 times now and never has anyone helped. I am currently on day 30 of “we will let you know in 7-14 days”. Convenience is great but the service is just so god awful ### 1/5 — Trash *2026-08-13, version 2026.33.1* Spent 3 minutes on the phone for Dr to Google and tell me things I said in the intake and couldn’t provide help. ### 1/5 — Terrible *2026-08-10, version 2026.32.1* Wow this country really has it messed up when you have to rely on services like this working for Walmart who is a billion dollar company can’t even pay us correctly let alone give us proper health care. ### 1/5 — Beware - If your late you will be charged $99 *2026-08-07, version 2026.32.1* Please beware that if you are late to the appointment even 3 minutes, you will be charged $99. I had a 9:15pm call that I was accidentally late to by 3 minutes when I tried to log in there was no where to log in. I received the email at 4 minutes from appointment time stating I missed the appt and would be charged. I can understand over 5 minutes or even 10 as they will still be getting their money from you showing up or charging a late fee. It’s not as if they can jump on another patient visit. My issue is when it’s time for your visit and this has happened just about every visit I had, is that you will get a message on the screen stating the provider is finishing with another patient sorry for the delay. Now how is it ok that I don’t get a discount for them being late but you can charge me $99 for 3 minutes. I even disputed it but if you don’t have documentation on why you are late, they deny it. I’ve closed my account with them and switched to the other “yellow app” provider and the way they run there app has been much better. We all make mistakes but shouldn’t be penalized as they do the same. Have a blessed day. ***The platform has shown for me to contact them at support which as stated above I’ve done twice and they have still not refunded my $99 late fee. I will reach out again. I will update my review on the outcome. ## Most praised reviews (10 highest-rated) ### 5/5 — Flu *2026-08-27, version 2026.35.1* Provider was great! Helping me get pasted the flu bug! ### 5/5 — Canker *2026-08-26, version 2026.35.1* Dr. Jenn was great! She has dealt with the same issue, so she really understood the problem! Thanks Dr. Jenn ### 5/5 — Virtual visit *2026-08-25, version 2026.34.1* Very professional and helpful, thank you! ### 5/5 — Koko *2026-08-25, version 2026.34.1* We love dr on demand it always helps us for those quick concerns would highly recommend using it . Drs are precessional and very knowledgeable thoughtfully and friendly ### 5/5 — I would highly recommend this and hope you get Dr. Casey West as your physician *2026-08-24, version 2026.34.1* I was treated with the utmost respect, and he listened, but you know nowadays a lot of doctors don’t listen to you. in doctors offices you feel like you’re going through a cattle brigade in and out really quick barely listen to you... DoctorWest made me feel very heard and promptly responded to my healthcare needs. This was a very pleasant experience. And I would definitely recommend it to anyone. ### 5/5 — My experience *2026-08-21, version 2026.34.1* The best visit I’ve ever had ### 5/5 — Sprained ankle help *2026-08-18, version 2026.33.1* Elizabeth was super supportive and gave me such helpful advice on proceeding with my ankle. Thank you! ### 5/5 — Wonderful Experience with Dr. Timothy Iannone *2026-08-18, version 2026.33.1* Dr. Timothy Iannone was wonderful. The visit was easy and straightforward. He asked all the right questions, was respectful of my time, and made me feel very comfortable. I had a great experience and highly recommend him. I would definitely schedule with him again.” ### 5/5 — Very good *2026-08-17, version 2026.33.1* You can save time and it's very practical for finding immediate attention, without falling into nervousness and stress. ### 5/5 — Buena aplicación *2026-08-17, version 2026.33.1* Algunas veces falla pero al menos no me toca pagar de mi bolsa la consulta --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*