# DocuBay - Watch Documentaries — user reviews > 28 indexed App Store user reviews of DocuBay by Docubay Media Private Limited, rated 4.10/5 from 50 ratings. - Source: https://appshunter.io/ios/app/docubay-watch-documentaries/id1458102898/reviews - App overview in markdown: https://appshunter.io/ios/app/docubay-watch-documentaries/id1458102898.md - Rating breakdown: 5★ 34 · 4★ 4 · 3★ 3 · 2★ 0 · 1★ 9 ## Newest reviews (8 of 28) ### 3/5 — Awesome Content with very bad Tech support *2023-08-27* They have really a great collection..! And I watch almost whenever I get some time..! But I never was satisfied with the audio quality or the application features…! I think the interface can be updated or bugs can be fixed…! But I don’t know 🤷🏻‍♂️ why the team is not working on it..! When I came here to write a review the first review what I saw was also telling the same what I wanted to say but more than a year back …! Since then there is no fix for this bug…! **Developer response:** Dear User, We regret for the inconvenience caused. Please send us details of the content that you are trying to watch which has audio issues and any error message bug that is displayed on the screen at contact@docubay.com so that we can look into it immediately and get it resolved. Regards, Team DocuBay. ### 3/5 — 2FA is a must for any app! *2023-06-09* The content is rich, interesting and is of global standards. Thought of subscribing but the app doesn’t have a 2FA, which is a gold standard for account security. Unless the developers come up with a 2FA solution I don’t find it prudent to subscribe for the content. Hope the developers see reason. **Developer response:** Dear Pinku, Thank you for your rating. We have also noted your feedback and we will highlight this to our relevant team. Regards, Team DocuBay. ### 3/5 — Download section not working *2023-01-14* If clicked download arrow. It's respond after few seconds and one cannot cancel. 2ndly if you have two video download you cannot play neither of them. Looks like app is not used not tested Property. **Developer response:** Dear Deepen, We are sorry to hear about your experience with us. We request you to please update your DocuBay app to the latest version available in the store and try again. In case you face any difficulty, please share a screenshot of the error message at contact@docubay.com Regards, Team DocuBay. ### 4/5 — Content is good but it can be more good *2022-04-19* First of all app is good but not that great as video player is having the problem as sound goes in and out. Library is still limited not much content as needed but yeah it can be better but main problem with video player and yes contact us is not working too on the app. **Developer response:** Dear User, We have noted your feedback and this will be resolved in the upcoming build that will be available. Regards, Team DocuBay. ### 3/5 — Disappointed customer *2022-04-12* First day of getting the subscription and already facing so many issues. The video keeps pausing, the audio in not synced even though there is no problem with the internet. The subtitles are not useful, it’s half and half. Please fix the issues. **Developer response:** Dear User, We request you to please update your DocuBay app to the latest version available and if you are using the web version, we request you to kindly clear the cache of your browser. If the issue persists kindly request you to write to us at contact@docubay.com for further assistance. Regards, Team DocuBay. ### 3/5 — Great content! Poor App. *2022-02-09* While the content on docubay is great, the app and overall UX does not stand up to most OTT platforms out there. It has serious issues casting on google chrome and even when watching on mobile phone. These things are easily fixable by hiring better developers and data management which will only make docubay grow at a faster rate. **Developer response:** Dear Vaibhav, We are sorry to know that your experience has left you unhappy. We recommend you to update your app to the latest version. If the issue still persists, kindly write to us at contact@docubay.com to assist you further. Regards, Team DocuBay. ### 3/5 — Major audio sync issue *2020-10-26* Initially had issue with activating the membership, now this has been resolved. The app has major audio sync issue where suddenly the audio repeats and everything goes out of sync. Also, the videos tries to adjust to the screen without flexibility of switching between display modes. A long way to go it seems to compete with peer streaming services. **Developer response:** Dear Raj, We are sorry to hear about your experience. Our backend team has fixed the issue. Kindly request you to log in and check. If the issue persists, request you to reconnect with us at contact@docubay.com. Regards, Team DocuBay. ### 3/5 — App needs UI improvement, lots of bugs *2020-04-03* Content is good. UI is very bad. Video player is buggy, pls add video screen size ratio option. Also add 10s fast forward or rewind option on video screen. Take examples of other streaming apps features and usage. Too much of bugs. **Developer response:** Dear User, We are glad to know that you like our content. We have made a note of your feedback and shall forward it to our concerned department. We would also recommend updating the app and if the issue persists, kindly share your login id and screenshot of the video at contact@docubay.com. Regards, Team DocuBay. ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad Quality - NO REFUND! *2025-02-26* I was excited to find this app streaming documentaries. So disappointing to start watching one of the documentaries and it is super poor quality and the playback stops about every 10 seconds. Tried to get a refund as I had gotten a full year thinking it was a good deal. NOT a deal at all…more like an ordeal. Run away!!!! **Developer response:** Dear User, We apologize for any inconvenience you may have experienced. Our team is dedicated to assisting you with your concerns. Please reach out to us at contact@docubay.com so that we can provide you with further assistance. Regards, Team DocuBay. ### 1/5 — Beware! *2023-08-14* I downloaded the app and paid for a one-month subscription. The payment was posted to my US credit card immediately. When I went back in 2 days later, I was asked to pay for a subscription. When I contacted customer support (through What’s App), I was told that they had no record of the payment and asked me to provide transaction details. At a minimum, they have internal controls problems. I am too scared about fraud to provide anything further to them. **Developer response:** Dear User, We have received your email. We learned that you made payment through your credit card however it was not successful. Hence we request you to share transaction receipt at contact@docubay.com in order for us to assist you further. Regards, Team DocuBay. ### 1/5 — App is pathetic!! Subscription doesn’t work even after payments *2022-09-24* App is pathetic!! Subscription doesn’t work even after payments. It keeps asking for subscriptions payment even after the monthly payments If at all it works the app cracks periodically making it an horrible experience to watch however there are great documentaries but the experience is ruined by the app itself !! **Developer response:** Dear User, We are here to help you. Kindly request you to write to us at contact@docubay.com to assist you further. Regards, Team DocuBay. ### 1/5 — The app keeps crashing *2022-09-23* I have not been able to use the app in spite of subscribing to premium service. It keeps crashing. **Developer response:** Dear User, We are sorry to hear about your experience with us. Kindly request you to write to us at contact@docubay.com to assist you further. Regards, Team DocuBay. ### 1/5 — The videos don’t play !! *2021-03-03* While streaming , the videos dont play and you just get to hear the audio . I thought it was related to internet speed as there is no way to reduce the quality of video on IOS . Despite writing to the developers and having downloaded the recent version of the app the problem persists . Though the content is good but what a pity and waste of money if you cant stream and watch !! **Developer response:** Dear User, Thank you for reaching out to us. We are sorry to hear about your experience. Kindly request you to share the below details to assist you further at contact@docubay.com. - Device Manufacturer - Device Model Number - Device OS and Version - iOS App Version Regards, Team DocuBay. ### 1/5 — Donate the cost of a year subscription *2021-01-05* I bought a year subscription so the app wouldn’t recognise it nor provide content. Complete waste of money **Developer response:** Dear User, We are sorry to hear about your experience. Kindly request you to share your registered email id and the screenshot of the error message at contact@docubay.com to assist you further. Regards, Team DocuBay. ### 2/5 — Extremely Frustrating App *2024-09-26* I must say what a pity that great documentaries are managed with so much carelessness. The videos stop streaming suddenly whilst voice carries on. You can never restart from where you left. The downloads do not work offline. They start to disappear from “download” section, once your try to play them. After paying upfront annual subscription, I guess “service commitment” could be a subject of a new documentary and perhaps opportunity for new DocuBay. **Developer response:** Dear User, Thank you for reaching out to us. Our backend team has tested the system, and everything is working fine. We kindly request you to email us at contact@docubay.com with the names of the titles where you're encountering issues. Our team will look into this at the earliest. Regards, Team DocuBay. ### 2/5 — iOS developers are underpaid *2024-02-13* Developers have done a great job at building this application. However, The company seems to not cherish this moment and pay the developers accordingly. Is it right developers? ### 2/5 — Not Optimised *2022-10-08* I am using i pad 5 and this app is not at all optimized. It crashes down often and its hard to download the content , complete subtitles are not visible , cant download in 1080p as the maximum resolution for downloading the content is 720p. Wen you try to put it on 1080p while streaming , the screen will go black. I hope that the team will notice this thing and they will do the necessary improvements in the app. Overall Pathetic experience. **Developer response:** Dear User, Thank you for reaching out to us. We would recommend you to reinstall the app or update it to the latest version and try again. If you still continue to face any issue then kindly write to us at contact@docubay.com. We are available for further assistance. Regards, Team DocuBay. ### 2/5 — Good content but App needs stability *2021-07-31* The documentary content is versatile and of sufficient depth to keep one engaged, mostly. However, the app needs overhaul. Issues I encountered: 1. App keeps crashing on opening immediately after the flash intro. 2. I cast it to chromecast, however, the casted video does not remember where the video was stopped last time. 3. The cast video gets choppy after some time of viewing, even on a dedicated broadband. 4. App forgets my subscription type to be an annual OneTriber and asks me to subscribe (happened while I was logged in to the app too). **Developer response:** Dear User, We are sorry to hear about your experience. Request you to play the documentary from the 'Continue Watching Tray' which is available below the DocuBay banner. if you wish to resume watching your documentaries from where you left. Also, we would recommend you to reinstall the app and check if you are facing the same issue. For further assistance on membership query kindly write it to us at contact@docubay.com. Regards, Team DocuBay. ## Most praised reviews (10 highest-rated) ### 5/5 — How *2024-07-31* How to sebscribe off? **Developer response:** Dear User, We apologize for any inconvenience you may have experienced. Our team is dedicated to assisting you with your concerns. Please reach out to us at contact@docubay.com so that we can provide you with further assistance. Regards, Team DocuBay. ### 5/5 — The new look is really awesome!!! *2022-12-07* I like the new look. It’s a good experience watching the different style of design and its more interesting to watch new collections. **Developer response:** Dear Hemant, We are glad to hear about your experience with us. Thank you for rating us. Regards, Team DocuBay. ### 5/5 — DocuBay is my Favorite App *2022-06-11* Love love love this app!!! I enjoy all their content, and can’t wait to see what’s next!! **Developer response:** Dear Kris, We are happy that you like our content, thank you for sharing your appreciation and experience with us. Regards, Team DocuBay. ### 5/5 — App *2022-02-01* App is not working properly. It’s Interface is user friendly. One can not easily create an account or subscribe the membership. **Developer response:** Dear Rakesh, Request you to please update your DocuBay app to the latest version available in the store. If the issue persists kindly request you to write to us at contact@docubay.com for further assistance. Regards, Team DocuBay. ### 5/5 — Language regarding review *2022-01-06* Dear team My self kevin chitroda and i am from surat city ,gujarat state which is pertain to india. I want to give you one suggestion, as this app is really nice and understandable for historical lover who want to know about history, but you should provide in local regional language for indian market. As indian market is very big market for historical lover. Many Indian is preferred in local language which is hindi as hindi is national language of india. If possible please work on this. Thanks Kevin chitroda **Developer response:** Dear Kevin, DocuBay is a global, membership-based service on-demand platform exclusively designed to stream premium documentary films. We have noted your feedback and shall forward it to our relevant team. Regards, Team DocuBay. ### 5/5 — Best documentary content *2021-12-18* Thanks for DocuBay team and must have app for documentary lovers. Have one suggestion! Have to enhance the app for iPad and also downloading view experience is disturbed as it says content expired without watching. Please rectify that issue. **Developer response:** Dear User, We are happy to know that you like our DocuBay app. Also, we have noted your feedback and shall forward it to our relevant team. Regards, Team DocuBay. ### 5/5 — Love Docs *2021-02-28* Great documentary so far i enjoyed all I have watched. **Developer response:** Dear User, We are glad to know that you like our documentaries and enjoy watching them. Do continue to watch our collection as we have one new release per day. Thank you for rating us. Regards, Team DocuBay. ### 5/5 — Video cropping on full screen *2020-11-07* Unable to watch, since video automatically crops in full screen on iPad. Bad experience with DocuBay 😖 If update fixes the issue I will definitely rate 5 ⭐️ **Developer response:** Dear User, We are sorry to hear about your experience. Due to the display aspect ratio of iPad and video adjustment, it is showing in that way. We will update you as soon as our team will add original aspect ratio options. If you wish to reconnect with us on any issue with the app, you can write to us at contact@docubay.com Regards, Team DocuBay. ### 4/5 — Aspect ratio issues *2024-05-22* In the full screen mode, the status bar and swipe gesture at the bottom are always visible which might cause an issue with oled ipads as they might cause burn in with prolonged use. **Developer response:** Dear User, We aim to always deliver the best user experience. Thank you for rating us, we have made a note of your feedback and shall forward it to our concerned department. Regards, Team DocuBay. ### 4/5 — Storage issue *2023-09-20* App doesn’t delete saved files after removing from download list, this lets app consume more space over time. Please fix this issue. **Developer response:** Dear User, Thank you for reporting the issue with our app not deleting files after removal from the download list. We are currently working diligently on a solution, and we assure you that this problem will be resolved in the upcoming build. We apologize for any inconvenience this may have caused. Regards, Team DocuBay --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*