# Document Scanner-Scan and Fax — user reviews > 22 indexed App Store user reviews of Document Scanner by Dhara DilipKumar, rated 4.60/5 from 1,835 ratings. - Source: https://appshunter.io/ios/app/document-scanner-scan-and-fax/id997007405/reviews - App overview in markdown: https://appshunter.io/ios/app/document-scanner-scan-and-fax/id997007405.md - Rating breakdown: 5★ 1,513 · 4★ 147 · 3★ 66 · 2★ 21 · 1★ 88 ## What do users think of Document Scanner? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Efficient scanning - 💡 Useful for working from home **Cons** - 🐛 Unreliable document detection - 🐛 Faxing issues and failed deliveries - 🔒 Concerns about security and fraud - 🔋 Drains battery quickly **Commonly reported bugs** - Fax credits not properly credited - Frequent timeouts when trying to fax - Compatibility issues with older devices **Most requested features** - Improve document detection accuracy - Add confirmation for successful fax delivery - Enhance user interface and experience ## Newest reviews (2 of 22) ### 1/5 — Scam to get money! *2017-03-10, version 2.7* They took my money and it just ends up not sending my fax... so unfair cause I really needed that fax sent. They failed me! ### 1/5 — Not user friendly *2017-01-29* Do not waste your time like I did. This is not user friendly, and I even tried following the instructions in the FAQ's and still couldn't get the app to function properly. ## Most critical reviews (10 lowest-rated) ### 1/5 — Canceling trial *2023-05-04, version 8.0* I Sent email for my cancellation before trial ends.. Still char is pending thru my bank ### 1/5 — Worst app ever. *2022-04-07, version 7.0* No send button even after if took my money for a credit. ### 1/5 — A rip off *2021-11-30, version 7.0* Give your money to someone in need. This app just steals your money and provides no service. I paid to send and important fax and it was never sent, nor was a confirmation received ### 1/5 — Doesn’t work *2020-08-24, version 5.3* Does not send documents even after you purchase credits, complete scam ### 1/5 — Worst APP EVER *2020-05-23, version 5.1* First it charged me &6.99 for fax credits and never gave them to me. Emailing the report a bug does nothing. Was force to purchase a second bundle. Now bank shows two charges. Finally got my credits for my 2nd purchase. Still nothing on the 1st. Now every time I try to fax it just says “timed out” and never sends it. After dozens of tries and several emails with no response I’ve been force to find a different app. Waste of $15+ dollars and over 3 hours of trying to get it to work. DO NOT WASTE YOUR TIME AND MONEY ON THIS APP. IT WILL NOT WORK! ### 1/5 — Awful! *2020-04-23, version 4.4* Not only was it very expensive and time consuming to use this app to scan and fax....after about $100 in charges to send i received notice that all the documents faxed were too light and not legible. The documents “looked” perfect on my end. I do not recommend this app at all i wasted my money! ### 1/5 — Thief *2019-05-21, version 3.5* This app has stolen my money..and when I try to complain..no response...don’t download this ### 1/5 — Old App *2019-02-01, version 3.5* No updates and there are better apps of this kind without using credits. Deleting ### 1/5 — Stealing information fraudulent app! *2018-08-24, version 3.5* Stealing information, fraudulent app Stealing information, fraudulent app Stealing information, fraudulent app ### 1/5 — Document scanner *2017-10-13, version 3.2* There where better free ones available. ## Most praised reviews (10 highest-rated) ### 5/5 — I love this app!!!!!! *2021-01-26, version 5.3* This app is a game changer ! I no longer have to waist money on sending fax ### 5/5 — Wonderful App *2020-08-11* User friendly and easy to use for sure and accurate with iPad or phone camera. Saved me a lot of time working from home. Highly recommend. Happy customer! ### 5/5 — Excellent *2020-01-14, version 3.5* Excellent ### 5/5 — Scanner *2019-07-27, version 3.5* Have been looking for a very safe easy scanner that would help me in sending items to others I don’t like it to be hard I feel that this is a good one thank you. ### 5/5 — useful...!!! *2017-08-16, version 3.2* Its very useful app. I use it daily for scanning and taking quick photos. it's automatically detect paper border. quality of the scaned document is awesome. Thank you. ### 5/5 — Best Scanner App! *2017-02-25, version 2.7* This was exactly what I was looking for! Highly recommended for scanning important documents and receipts. ### 5/5 — Perfect app *2016-09-11, version 2.0* It's a perfect app. The latest update helped me with my homeworks. Keep it going! 5 stars from me ### 3/5 — Fix detect *2025-02-25, version 8.0* It would not detect my documents. I changed mode various times and position, just to get the detect but it wouldn’t. I just downloaded this app so I’ll have more reviews in the future… ### 3/5 — Easy to use *2022-10-13, version 8.0* Easy to work on ### 2/5 — Disappointing *2018-11-22, version 3.5* Not very satisfying - took several attempts a couple of minutes to get it to scan new medicare card. Won’t let me title scan - automatically titled it with date. So far I do not find it user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*