# DOGTV — user reviews > 146 indexed App Store user reviews of DOGTV by PTV Media LTD, rated 4.10/5 from 1,091 ratings. - Source: https://appshunter.io/ios/app/dogtv/id713206884/reviews - App overview in markdown: https://appshunter.io/ios/app/dogtv/id713206884.md - Rating breakdown: 5★ 770 · 4★ 58 · 3★ 35 · 2★ 33 · 1★ 195 ## What do users think of DOGTV? Overall sentiment: negative **Pros** - 💕 Relaxing for dogs - 🐶 Dogs enjoy watching - 🕰️ Helps with separation anxiety - 🧠 Stimulating for dogs - 🎨 Visuals designed for dogs **Cons** - 🐛 Buggy app, crashes frequently - 🔌 Inconsistent streaming, disconnects - 💰 Expensive subscription - 🤔 Confusing account/subscription management - 🤖 Poor customer service **Commonly reported bugs** - Unable to log in or access account - Subscription issues, unable to cancel - Live stream not working consistently - App crashes or freezes **Most requested features** - Offline viewing option - More content variety - Customizable playlists - Improved Chromecast/TV integration ## Newest reviews (13 of 146) ### 2/5 — Defeats The Purpose *2026-06-02, version 10.300.1* I’m the sucker that bought a year subscription with the intention that the 24hr live streams will keep running until I turn it off. Unfortunately this is not how it works. This is not a TV or app settings issue. The app just stops/pauses after a few hours. If you want this for your dog when you’re away for extended periods of time look elsewhere. ### 2/5 — Content good, app sucks *2026-01-14, version 9.303.1* My dog loves DOGTV, but the AppleTV app constantly lets the Apple TV sleep even though it’s playing. I’ll wake it and it’ll instantly play rather than a pause. This happens on multiple Apple TVs. It’s the only app that does this, I have one app that plays all night without stopping. I like to keep DOGTV playing for background noise, but, frequently I end up with whines and dirty looks from my dog and find DOGTV stopped playing. It would be nice if you could just hit play on the first screen when you open the app to jump directly to playing the live stream instead of the multiple clicks and scrolling. ### 4/5 — Love It *2025-12-07, version 9.303.1* My dogs like it. I do too. It’s relaxing. 😀 ### 2/5 — Won’t stream on tv *2025-07-30, version 10.131.4* Purchased to stream on tv it never loads and not a fan of a lot of the music that is on the 24 hour live feed ### 2/5 — You have to pay for it *2025-07-19, version 10.131.4* I couldn’t even try the game cause you have to PAY not trying to be mean tho we were in the car and I just wanted a show for my puppy ### 1/5 — Unstable Servers *2025-07-08* When it works, it’s great. The problem is it rarely works. Their customer service team is a complete joke. They have no resolutions. The fact of the matter is their servers can’t handle the demand. The result is it buffers too often, and regularly just cuts off. Numerous chats with customer service and their tech team. They know it’s a problem, but they’ll try and talk around it with made up scenarios. They’ll gaslight you into thinking that it’s your Wi-Fi. Not the case. I use DogTV through my Apple TV no other issues with any of my other platforms just this one. This isn’t an isolated incident. I’ve had this app in 3 states, same ongoing problem. Like I said when it works, it’s great. My dog loves it. But their service is unreliable. They know it’s a problem. They don’t want to spend the money to fix it because they don’t have enough subscribers. They just spent a bunch of money upgrading the app creative, instead of upgrading their servers. They don’t know what they’re doing and honestly, it’s kind of embarrassing for them… **Developer response:** Hi, we apologize for any issue you might be having! Could you please send details of your experience to our customer support at support@dogtv.com? We’ll get you up and running. ### 1/5 — Content is good, But they will Scam You *2025-06-22, version 10.131.4* Support ticket after advising I can’t access my account or reset password after it randomly logged me out (again). Clearly advised that it’s an Apple subscription, not direct. They want a screenshot of them charging my bank (Apple charges my bank, not them using this payment method) and are telling me I don’t have an account. I now have an annual subscription active until the end of December that I can’t access and their support is just saying nope, you don’t have an account. What did I pay for if I don’t have an account? ### 3/5 — Live does not stay on *2025-06-19* I paid for the year subscription and have really loved the app. I use it every day for my dogs whether I’m home or away. Loads of random videos with various sounds, colors, and people talking so it isn’t so silent for them. However, over the last month or so there has been constant issues with live feed cutting off during the day. No rhyme or reason. Any other video section can be on over 24hrs with no issues. Customer service tried to help by telling me to reset the app, clear cache from the app and Roku device. They wanted me to press all these random buttons on my Roku saying it was to clear cache, but when you look up via Roku how to do it, there’s no such thing as press this button 5x’s, this one 4x’s, etc etc. Live feed many times has said it’s not available like they are working on it or something. I have tried many days to use live feed thinking the glitch has to be gone by now….then come home and again, the app glitched and dog tv isn’t playing. **Developer response:** Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to review this for you. Please contact us at support@dogtv.com. Thank you. ### 1/5 — App is messed up *2025-06-02, version 10.131.3* Joined but it won’t let me login. None of the logins work. QR code doesn’t work, set password doesn’t work, restore purchase doesn’t work. Subscribe says I’m already subscribed! No email to reset password. They need to fix the app! ### 1/5 — Loved it at first. Now I can’t sign in. *2025-05-28, version 10.131.3* Won’t let me sign in and not sending the reset password link. I know the email is correct because it’s in my subscription list on my iPhone. ### 1/5 — Potential but vacuum bc?! *2025-03-05, version 10.131.2* Came home to find my doggy shaking in the closet and a vid on screen (on loop) of a woman vacuuming. Canceled immediately. He was so scared. :( ### 1/5 — DO NOT BUY😡 *2025-03-01, version 10.131.2* I THOUGHT THIS WAS AN COOL APP FOR DOGS BUT NO, ITS A RIP OFF TO GOT YOU TO SPEND YOUR HARD EARNED MONEY BY A SUBSCRIPTION. ### 1/5 — Broken *2025-02-04, version 10.125.3* The app seems to be broken. I attempted to sign up and it created a profile. My subscriptions in my settings shows that I’m subscribed to the $9.99/month plan. However, when I go to my account in the app, it shows I’m not subscribed to anything. When I try to subscribe it gives me an error, and when I try to restore purchases, it tells me that I have no previous purchases. ## Most critical reviews (10 lowest-rated) ### 1/5 — Too expensive *2026-05-14, version 10.200.3* U have to pay for smth u can find on yt for free? Im not using it ### 1/5 — So disappointed *2026-04-21, version 10.200.1* I was excited to find this app but once I started streaming the picture was horrible all grainy. So thought I’d switch from standard tv to HD and it still was bad. I know my dog wouldn’t be able to tell but I sure can. Not worth my time ### 1/5 — Disappointed *2026-02-18, version 10.131.9* The content is great, but I have to offload the app every day and login to get it to work; otherwise it just spins forever and does nothing. I don’t have this issue with any other app. I don’t want to login in each time I use the s app, and I certainly don’t want to delete and offload each time I use it. FIX THiS ISSUE! I have reported this several times and all the ridiculous suggestions did not correct the issue. This was never a problem when I first signed up years ago now it’s just annoying, wasting my time in the morning before I leave for work. ### 1/5 — Refusal to Issue Refund *2026-02-05* I called and canceled the day before my DOGTV annual subscription was due to renew. DOGTV had already charged my credit card for another year the day before my annual subscription was due to renew. I called that same day and requested a refund to my credit card. The DOGTV rep said the refund would be issued and it would take 24-48 hours to see it. After seeing to refund, I called DOGTV several days later and this new rep said sorry, but cancellation requests can only be made via an email to support. At this juncture, weeks later, DOGTV management has still not agreed to issue a refund. This company has proven it is not reputable and I would caution prospective customers to steer clear of this business. ### 1/5 — Not Very Helpful *2026-01-16, version 9.303.1* App does not allow me to see subscription expiration date. App does not provide a method for contacting support or even administrative services. ### 1/5 — Duped by their customer service -Unwilling to assist with refund thru Apple. *2025-12-04, version 9.303.1* I purchased this app and soon learned it worked inconsistently with a Samsung TV. The customer support team was helpful at first offered a firestick. I didn’t take it. I want to keep my TV mounted and not take it down to access the USB. Then they offered to add months to the end of my subscription when a refund option wasn’t available b/c I purchased or renewed through the Apple App Store. In August I selected do not renew on the App Store for my subscription that expires December 5th. My account hasn’t existed since August. ### 1/5 — A scam, paid but can’t create account *2025-12-04, version 9.303.1* Paid via my Apple account, got confirmation but cannot use my Apple account for log in nor can I create an account. Obviously a scam. 10 bucks lost ### 1/5 — Does not stay on - shuts off *2025-10-06, version 10.131.5* Update October 6, 2025. The same issues have been occurring with no resolution. Because customer service kept claiming it was most likely related to my Roku, I added the app to my LG tv instead in one room. Tried that for about a week and same issue. App randomly pauses or buffers and cuts the visual off but plays audio with a screen that says “We were unable to load this content. Please try again.” So of course not being home, I can’t press ok to restart it. So it completely shuts off. The Roku dog tv app works when it wants to. Sometimes a couple hours. Sometimes 8-10hrs. Never a guarantee if the app is going to work. I’ve reset the WiFi, deleted the app and reloaded, cleared cache, kept the app updated, I’ve even reset the entire Roku to factory and re-added DOGTV. Nothing works. Every other app on my Roku or tv work with no issues. It seems to be a DOGTV issue ever since the first time I complained to customer service. Some sort of glitch with the program itself. It would have been better to pay for the lifetime one when they offered it. Now I’m debating doing another year or not because my dogs like it, when it actually works. The days it doesn’t, they sit in silence for hours. Half the time I turn on a cartoon channel instead because DOGTV is so unreliable. —————————————————- I paid for the year subscription and have really loved the app. I use it every day for my dogs whether I’m home or away. Loads of random videos with various sounds, colors, and people talking so it isn’t so silent for them. However, over the last month or so there has been constant issues with live feed cutting off during the day. No rhyme or reason. Any other video section can be on over 24hrs with no issues. Customer service tried to help by telling me to reset the app, clear cache from the app and Roku device. They wanted me to press all these random buttons on my Roku saying it was to clear cache, but when you look up via Roku how to do it, there’s no such thing as press this button 5x’s, this one 4x’s, etc etc. Live feed many times has said it’s not available like they are working on it or something. I have tried many days to use live feed thinking the glitch has to be gone by now….then come home and again, the app glitched and dog tv isn’t playing. ### 1/5 — Buggy. Cant access content. No restore purchase option available. *2025-10-01, version 10.131.5* Company has severe authorization problems. Phone Customer Service clueless - asking me to send them an email. ### 1/5 — Buffers a lot *2025-07-19, version 10.131.4* I got this a few years back and my dog loves it. Until recently the live stream will buffer and my little one will be in silence all day. I have deleted the app, reset my WiFi, and my software is up to date, and still same issue. It’s not my WiFi because I can stream Netflix all day with no issues. I saw a review with my same issue and for the reasons described is the reason I didn’t contact customer service. Please update or fix or say you don’t have live stream anymore because I can find something that will actually work. Sorry not trying to be rude, I just feel so bad for my dog when i come home and it’s silent. ## Most praised reviews (10 highest-rated) ### 5/5 — We love DogTV!! *2026-07-19* We absolutely love DogTV at my house! Last year I purchased the yearly premium package, but unfortunately I wasn’t able to use it a majority the year. When I called, I was initially told the packages had changed and that I would need to upgrade, even though I couldn’t find any different package options online. My follow-up call with customer service wasn’t the best experience. Thankfully, a manager reached out to me by email and completely turned things around. She took the time to resolve the issue with my account and truly went above and beyond to make things right. That level of customer service made all the difference. Most importantly, my dogs love DogTV, and it’s become something we genuinely enjoy having in our home. Because of the excellent support I ultimately received and the quality of the service, I highly recommend DogTV to other pet owners! **Developer response:** Thank you so much for your 5-star review! We’re thrilled to hear that you and your pup are enjoying DOGTV. It means a lot to us to know that our content is helping provide enrichment, relaxation, and entertainment for dogs everywhere. We appreciate you being part of the DOGTV community! ### 5/5 — Ten stars! *2026-04-06* I would give it ten stars if I could. Dog TV is incredible. My dog has severe anxiety and we were able to gradually build him up from zero minutes of alone time being Ok to a full 5-6 hours. With the dig TV he relaxes and naps. We have a projector we play it on and honestly I love watching it too, there’s some pretty cute content. The sound and music is well done. We mainly use it on our google home but also use the app iphone app for sound or my laptop which all work great. Thank you, Dog TV for everything! **Developer response:** Thank you so much for your amazing review. We’re thrilled to hear DOGTV has helped your pup feel more relaxed and comfortable when alone. It truly means the world to us! 🐶💛 ### 5/5 — ❤️🐶🐕🦮🐩🐕‍🦺🐾🐾🐕‍🦺🐩🐕🐶❤️ *2026-03-29, version 10.131.10* ❤️🐶🐕🦮🐩🐕‍🦺🐾🐾🐕‍🦺🐩🐕🐶❤️ ### 5/5 — Dog Love *2026-03-02, version 10.131.10* My girl loves Dog Tv! ❤️ ### 5/5 — Dog TV *2026-02-08, version 10.131.9* Is really good for you and your dog and teach you stuff it’s really good show so I think you should get a you recommend getting it if you are good for you and your dog is lovely so head over to your TV and then your own dog I detain you and dog ### 5/5 — Love this *2025-10-30, version 9.303.1* Ilove this ### 5/5 — Very poor *2025-07-21* My subscription is 4(four) months old and I cannot watch anymore. There seems to be NO way to fix this egregious error despite hours with Tech Non support. I can cancel but they have the fee for the entire year in their pocket. Do Not Recommend After much exploring I discovered the problem we had was caused by ROKU who collected the fees (for three years) but this year dropped us after a few months. There is NO recourse with roku, lots of convoluted suggestions but no help or way to contact them 🤨. DOGTV graciously will provide their wonderful channel for free for a year. Kudos to DOGTV !! **Developer response:** Hi, we apologize for any issue you might be having! Could you please send details of your experience to our customer support at support@dogtv.com? We’ll get you up and running. ### 5/5 — It’s Great *2025-01-31, version 10.125.3* It makes our lives much easier. It helps calm my dog when she is stressed and gives both my dog and cat additional stimulation during the more boring parts of the day. ### 5/5 — My Cat LOVES It! *2024-05-02, version 10.98.3* Funny thing, I leave it on every day for my dog, who has separation anxiety! It helps him a little but our CAT ABSOLUTELY LOVES IT!!! She jumps up on the coffee table and sits in front of the TV blatantly watching it!! I wish I could upload a picture to this review! It’s hilarious!!! ### 5/5 — Genius app! *2024-03-17, version 10.98.3* This was great for me and my dog. If you ever need some help entering your dog or cooking for your dog this is a go to app! My pug rates it a 10/10 dog treats --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*